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I am able to create notes, specifically ALERT_NOTE when logged in as Admin.
I cannot create notes as Circulators or Circulation Administrator although both have permissions UPDATE_USER and VIEW_USER. It could be the depth or another restriction. I've attached the screen that displays when the login cannot create a note. The screen displays as if you could create a note but with an empty Penalty Type dropdown list. I find that display confusing to staff.
I've reviewed the earlier comments about the alert screen. When I bring up the patron record starting with Search for Patrons, the alert notes I've added at either the branch level or everywhere level do not display until I click on a function - Check Out, Holds, Notes, etc. After clicking on the function the alert displays in red in the patron summary.
I can see where staff may be searching for the patron that has a specific alert note such as they returned an item and it's a popular name. Staff would click on the patron names in the search results until locating the patron with the alert note so it would be helpful for the alert note to display at that point.