Comment 2 for bug 1781236

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Michele Morgan (mmorgan) wrote :

Setting this to Confirmed. I have had a number of support calls from staff users that are confused when they find holds without notifications set.

The expectation of a staff member when they place a hold is that the patron will be notified with their preferred notification methods, regardless of whether it's a patron placed hold or staff placed hold. When any type of hold is placed with no notification methods, it's unintuitive and often leads to patrons not receiving their holds because both staff and patron expected that notification would happen automatically.

For consistency, Request Item should store the patron's preferred notification methods in the hold.