Hi Michele, there is a Library Setting to control whether Claimed Returned items are included in the checkout totals -- "Do not include outstanding Claims Returned circulations in lump sum tallies in Patron Display". If you set this to TRUE, the Items Out count that you identify in your screenshot will NOT include Claimed Returned items.
Hi Michele, there is a Library Setting to control whether Claimed Returned items are included in the checkout totals -- "Do not include outstanding Claims Returned circulations in lump sum tallies in Patron Display". If you set this to TRUE, the Items Out count that you identify in your screenshot will NOT include Claimed Returned items.