Comment 10 for bug 1593815

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April Durrence (april-durrence) wrote :

Adding my comments here and in bug 1671856 to say that Bill's argument seems sound to me that the behavior for all the different "void" scenarios should be consistent, either always use void or always use account adjustment.

The issue I continue to have with the account adjustment feature is that it displays as a payment in the patron account. That is not a factual or true representation of the transaction since no payment was ever made (and certainly not by the patron) which causes significant confusion and frustration on the part of staff, since they would have to go deeper into billing to recognize that an account adjustment is in play.