Renewal failure does not give feedback

Bug #1417740 reported by Andrew O . Dennison
12
This bug affects 2 people
Affects Status Importance Assigned to Milestone
Evergreen
Confirmed
Medium
Unassigned

Bug Description

On the Items checked out page, if all of the items are disabled for renewal (in my case there was just one), the check box for selecting ALL items is still enabled, but it does not do anything. Checking it does not select the disabled item, and clicking renew selected is enabled even though no items are selected. Clicking Renew Selected gives no feedback that no books were renewed. The only clue is that the page does not change. The renewal date is not updated.

Suggested changes
Warn if no items were renewed.

Revision history for this message
Shula Link (slink-g) wrote :

What version is this, and is it standalone staff client or the webclient?

Changed in evergreen:
status: New → Incomplete
Revision history for this message
Andrew O . Dennison (aodennison) wrote : Re: [Bug 1417740] Re: Renewal failure does not give feedback

I am a library patron, so web client.

On Thu, Jun 2, 2016 at 3:46 PM, Sam Link <email address hidden> wrote:

> What version is this, and is it standalone staff client or the
> webclient?
>
> ** Changed in: evergreen
> Status: New => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1417740
>
> Title:
> Renewal failure does not give feedback
>
> Status in Evergreen:
> Incomplete
>
> Bug description:
> On the Items checked out page, if all of the items are disabled for
> renewal (in my case there was just one), the check box for selecting
> ALL items is still enabled, but it does not do anything. Checking it
> does not select the disabled item, and clicking renew selected is
> enabled even though no items are selected. Clicking Renew Selected
> gives no feedback that no books were renewed. The only clue is that
> the page does not change. The renewal date is not updated.
>
> Suggested changes
> Warn if no items were renewed.
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/evergreen/+bug/1417740/+subscriptions
>

Revision history for this message
Kathy Lussier (klussier) wrote :

I suspect, but haven't checked to confirm, that it's the My Account Items Checked Out page in the public catalog.

Revision history for this message
Andrew O . Dennison (aodennison) wrote :

I am pretty sure it is here. I don't have anything out at the moment, so I
cannot be sure.

[image: Inline image 1]

On Thu, Jun 2, 2016 at 3:59 PM, Kathy Lussier <email address hidden>
wrote:

> I suspect, but haven't checked to confirm, that it's the My Account
> Items Checked Out page in the public catalog.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1417740
>
> Title:
> Renewal failure does not give feedback
>
> Status in Evergreen:
> Incomplete
>
> Bug description:
> On the Items checked out page, if all of the items are disabled for
> renewal (in my case there was just one), the check box for selecting
> ALL items is still enabled, but it does not do anything. Checking it
> does not select the disabled item, and clicking renew selected is
> enabled even though no items are selected. Clicking Renew Selected
> gives no feedback that no books were renewed. The only clue is that
> the page does not change. The renewal date is not updated.
>
> Suggested changes
> Warn if no items were renewed.
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/evergreen/+bug/1417740/+subscriptions
>

tags: added: myaccount opac
Revision history for this message
Andrea Neiman (aneiman) wrote :

Confirmed that this still happens in 3.2.2 in the My Account --> Items Checked Out page. All line items are unable to be renewed, and their checkboxes are grayed out (in this case due to no renewals remaining); however, the select all checkbox works and I get a confirmation to renew the items, and them nothing. They are not renewed & I'm not told why.

Changed in evergreen:
status: Incomplete → Confirmed
importance: Undecided → Medium
tags: added: usability
tags: added: silentfailure
tags: added: opac-account
removed: myaccount
Revision history for this message
Terran McCanna (tmccanna) wrote :

Noting that in the 3.8 Bootstrap OPAC you can no longer select items that cannot be renewed, but the Renew Selected Items button still appears and is still functional.

A nice improvement would be to gray out the button until at least one item is selected.

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