Kathy, thanks for testing.
Regarding the lost-and-paid testing you did, my first thought would be to double-check that "Void processing fee on lost item return" is set to true (this is not the default).
Kathy, thanks for testing.
Regarding the lost-and-paid testing you did, my first thought would be to double-check that "Void processing fee on lost item return" is set to true (this is not the default).