elementaryweb

Bug #806275
Comment #3

Comment 3 for bug 806275

Revision history for this message

John McHugh (mrmcq2u) wrote on 2011-08-08:

Nice mockup James.
One criticism I would have is that the feedback could be smarter.
You already give the user the ability to view similar questions but if you already have the ability to see similar questions then why not parse them correctly.
I presume it will check a repository of previous questions, bugs and suggestions so why not call the user out when all of the similar entries which show up are bugs or suggestions and not questions.

So instead of this:

You'd like to ask "Suggestions for Midori". Let's just make sure of a couple of things before you ask!

You would dynamically greet the user with one of these:
1. You'd like to ask a question. Let's just make sure of a couple of things before you ask!
2. This looks more like a bug. Lets just make sure of a couple of things before you ask or the query may be rejected!
3. This looks more like a suggestion. Lets make sure of a couple of things before you ask or the query may be rejected!

The whole point of this is not to annoy the user but to help them get whatever feedback they have contributed as fast as possible so that they are not put off when they eventually receive a response explaining that they have posted in the wrong place.

What I have learned from my own experience working in tech support while in college is that people get pissed when they get transferred from one place to another, even if its their own fault e.g calling tech with a care issue and vice versa.
If you can parse it like above then you can give them the option to post what they have already typed as a bug or suggestion instead.
I am also a firm believer that this will just be a brick wall for users who may be constrained time wise, if they see that you think its a bug or suggestion then they are more likely to look at the similar queries and if they are just going to flat out refuse then at least they will be more likely to push the bug or suggestion button and thus help reduce the amount of queries that have to be manually re-assigned.

Nice mockup James.
One criticism I would have is that the feedback could be smarter.
You already give the user the ability to view similar questions but if you already have the ability to see similar questions then why not parse them correctly. 
I presume it will check a repository of previous questions, bugs and suggestions so why not call the user out when all of the similar entries which show up are bugs or suggestions and not questions.

So instead of this:

You'd like to ask "Suggestions for Midori". Let's just make sure of a couple of things before you ask!

What I have learned from my own experience working in tech support while in college is that people get pissed when they get transferred from one place to another, even if its their own fault e.g calling tech with a care issue and vice versa. 
If you can parse it like above then you can give them the option to post what they have already typed as a bug or suggestion instead.
I am also a firm believer that this will just be a brick wall for users who may be constrained time wise, if they see that you think its a bug or suggestion then they are more likely to look at the similar queries and if they are just going to flat out refuse then at least they will be more likely to push the bug or suggestion button and thus help reduce the amount of queries that have to be manually re-assigned.