Comment 4 for bug 1678391

Hello,

I'd like to ask you to please calm down. We're looking into what may have happened but need some more information before I can suggest possible solutions.

If we are unable to resolve this situation we will gladly refund the amount of your purchases.

Which version of Ubuntu are you using?

Do you know how to use the terminal or command line? (this is so I know whether you're comfortable using it so I can suggest some commands to type and diagnose the situation).