Comment 8 for bug 2022821

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J-Paul BERARD (arverne) wrote :

New important information :
Like I explained above, I had the same issue.
I found the problem ! The file system on the external disk was corrupted ! (external SSD disk Transcend, formated as NTFS).
Without using Deja-Dup, when I tried to open the backup folder on this external disk, I got the same issue : memory used increasing until the computer been frozen.
The Ubuntu disk utilities said "no problem on the disk".

To solve the problem :
1 - connect the external drive to a Windows© computer and use the command : chkdsk /f E: (if your disk is identified as E:). The errors are detected and corrected. (Maybe Deja-Dup will work again like usual ; not tested). The backup folder can now be deleted (or be used again).
2- To backup : create a new backup folder on the external disk with a DIFFERENT name. Run the backup (new complete backup ; it's what I have done first). Not necessary of course, if the backup works again after the 1.