Provide an admin screen to merge accounts
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
Canonical SSO provider |
Confirmed
|
Medium
|
Unassigned |
Bug Description
ISD Customer Support needs a way to manage user accounts, instead of passing requests along to canonical-losas or canonical-
Viewing accounts would help in the cases where an account isn't working, to figure out why it's broken. Merging accounts is a common request when people accidentally make more than one, or don't realize they can use the same account for multiple services. Account deletion is probably optional if Bug #664229 gets resolved, though there are still occasional cases where someone has lost access to the email addresses tied to an account and can't log in to delete it on their own. Editing account details might prove useful too, but no specific use cases have come up yet. So, the most important bits are viewing and merging SSO accounts.
While merging SSO accounts, it's probably also a good idea to merge LP accounts if the user has any, instead of leaving an account dangling. So, LP merge functionality would be very helpful too.
This should allow us to resolve user issues more quickly, and to reduce the load for sysadmins.
FWIW, some other info on account management...
if the user wants to merge two LP accounts and has access to both, they can use this:
https:/ /launchpad. net/people/ +requestmerge
If admin help is required, or if they want to merge SSO accounts, this works:
https:/ /wiki.canonical .com/Informatio nInfrastructure /OSA/ISDHowTo/ MergeSSOAccount s
Users can cancel a LP account with this:
https:/ /launchpad. net/~myusername /+deactivate- account
This bug should eventually allow users to cancel their SSO accounts:
https:/ /bugs.launchpad .net/canonical- identity- provider/ +bug/664229
Most of these depend on the user having access to their accounts though, which is often not the case.