Offer a way for people to cancel their Ubuntu SSO account

Bug #664229 reported by Matt Griffin on 2010-10-20
This bug affects 16 people
Affects Status Importance Assigned to Milestone
Canonical SSO provider

Bug Description should have a way to cancel your account if you want to leave Ubuntu SSO.
You should be able to create a new (fresh) account with the same email address at a later date... just in case you want to return to the service... we get a few Ubuntu One boomerang subscribers. Thanks!

This is very similar to what bug #559518 is becoming, but I like your real-world use case so I'm going to add it as a separate bug and we can decide whether we still need to do anything with the other bug when we review it.

Changed in canonical-identity-provider:
status: New → Confirmed
importance: Undecided → High
tags: added: proj-openit
Selene Scriven (toykeeper) wrote :

I have a ticket related to this. In IS RT #45139, a user wants to delete two of his three SSO accounts. I don't know his LP IDs, if he has any, just his SSO email addresses.

My case is that I spawned multiple accounts during a long period of time. Recently I decided to clean my own mess. After all, I am supposed to have one account, right? At first, I wanted to add all of my mail adressess to my 'main' account, but couldn't, because they were used in the other accounts - I had hoped that a merge of the accounts was possible.

Selene Scriven (toykeeper) wrote :

Since 2012-01-01, I've had at least 79 support tickets where a user wanted to delete their SSO account. This is roughly 25% of the tickets I get.

In the majority of these cases, they want to completely remove all their data instead of just deactivating or suspending the account.

These often happen when a user tries Ubuntu One, decides they'd rather use something else, and then file a ticket to have their account closed. However, other situations are common too, like they simply feel that they are done with us and want to tidy up when they leave.

Selene Scriven (toykeeper) wrote :

During the cancellation process, the user should be presented with a firm warning that they will lose access to a number of other sites, with a complete list of all sites they have logged into via

The SSO front page shows the last 10 sites accessed, but not the full list.

The cancellation process should also strongly encourage the user to close their other accounts first, then return to SSO after they've done so. We can make this easier by providing them with links to info about some of those accounts, such as Ubuntu One and Launchpad.

Changed in canonical-identity-provider:
assignee: nobody → Selene Scriven (toykeeper)
Selene Scriven (toykeeper) wrote :

In the past 2 months, I've received 189 tickets about this, which accounts for about 80% of all incoming SSO tickets. So, I'm hoping to start adding a self-service function to SSO soon.

Leo Arias (elopio) wrote :

All the time we have spent attending support requests to delete SSO accounts could be better spend implementing the feature.
I've been in support 3 weeks, and I've answered to at least 50 requests.

+1 for this.

Changed in canonical-identity-provider:
assignee: Selene Scriven (toykeeper) → nobody
Martin Albisetti (beuno) on 2013-11-05
Changed in canonical-identity-provider:
assignee: nobody → Michael Foord (mfoord)
status: Confirmed → In Progress
Changed in canonical-identity-provider:
assignee: Michael Foord (mfoord) → nobody
status: In Progress → Confirmed
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