Comment 1 for bug 595519

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Joshua Hoover (joshuahoover) wrote :

This is really, really important for users. Ubuntu One gets some questions about logins that we can't support and no one seems to know how to get support for their Ubuntu SSO login because the support options are hidden. I'd suggest having a support link that clearly guides the users through the options. Something like: 1) FAQs (need to update these) - for self-help 2) Questions - for community support 3) Direct support from Canonical. Also, try to give the user some expectation on when they might get a response (from a human) if they go the direct support route.