Provide a link on every page to the support form
Bug #595519 reported by
Matt Griffin
This bug affects 2 people
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
Canonical SSO provider |
Fix Released
|
High
|
Stuart Metcalfe |
Bug Description
Ubuntu SSO (and soon Launchpad login) has a support form at https:/
On pages stating that an e-mail with a confirmation-code has been sent to the user, this link can be incorporated as an additional troubleshooting bullet-point.
Related branches
lp:~canonical-isd-hackers/canonical-identity-provider/bugs-595519-672685-all-pages-support-link
- Michael Foord (community): Approve
-
Diff: 50 lines (+5/-5)3 files modifiedidentityprovider/media/ubuntu/styles.css (+1/-1)
identityprovider/templates/launchpad/base.html (+1/-1)
identityprovider/templates/ubuntu/base.html (+3/-3)
summary: |
- Provide a way to get Ubuntu SSO support + Provide a link on every page to the support form |
description: | updated |
Changed in canonical-identity-provider: | |
status: | New → Confirmed |
importance: | Undecided → Low |
description: | updated |
Changed in canonical-identity-provider: | |
importance: | Low → High |
tags: | added: sp-0.5 |
tags: | added: proj-openit |
Changed in canonical-identity-provider: | |
assignee: | nobody → Stuart Metcalfe (stuartmetcalfe) |
status: | Triaged → In Progress |
milestone: | none → 2-implementation |
Changed in canonical-identity-provider: | |
status: | In Progress → Fix Committed |
milestone: | 2-implementation → 3-internal-qa |
Changed in canonical-identity-provider: | |
status: | Fix Committed → Fix Released |
Changed in canonical-salesforce: | |
status: | Triaged → Fix Released |
information type: | Public → Private |
information type: | Private → Public |
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This is really, really important for users. Ubuntu One gets some questions about logins that we can't support and no one seems to know how to get support for their Ubuntu SSO login because the support options are hidden. I'd suggest having a support link that clearly guides the users through the options. Something like: 1) FAQs (need to update these) - for self-help 2) Questions - for community support 3) Direct support from Canonical. Also, try to give the user some expectation on when they might get a response (from a human) if they go the direct support route.