"Error Communicating with Device" with Kobo Touch

[Geoff Lee]

Hi,

I'm having errors using a Kobo Touch V1.9.16 and Calibre.

PC, Intel i920. Windows XP SP3, fairly recent install from clean (2 months).

Kobo connected directly to a USB port with supplied cable.

I've tried a factory reset and I'm still getting the same error. Oddly, whatever the cause, the same thing does not happen with the Kobo desktop software or when placing files directly as an external drive so I'm fairly confident this is an issue between the Kobo and Calibre.

calibre, version 0.8.37
ERROR: Error: Error communicating with device

(2, 'GetDiskFreeSpace', 'The system cannot find the file specified.')

Traceback (most recent call last):
  File "site-packages\calibre\gui2\device.py", line 81, in run
  File "site-packages\calibre\gui2\device.py", line 411, in _upload_books
  File "site-packages\calibre\devices\usbms\driver.py", line 252, in upload_books
  File "site-packages\calibre\devices\usbms\device.py", line 991, in _sanity_check
  File "site-packages\calibre\devices\usbms\device.py", line 175, in free_space
  File "site-packages\calibre\devices\usbms\device.py", line 133, in _windows_space
error: (2, 'GetDiskFreeSpace', 'The system cannot find the file specified.')

I've just updated to 0.8.39 and it's still the same.

Any ideas?

Geoff

[Geoff Lee (geoff-modulate)]

Should add that when this error occurs the Kobo becomes an unrecognised device until disconnected/reconnected.

[Kovid Goyal (kovid)]

That error is saying that windows is unable todetermine the amount of free
space available ona kobo drive. This can happen if the kobo drive has not
"settled" down int he time that calibre waits. A simple workaround is to plugin
your Kobo before starting calibre, wait a minute or so, then start calibre.
Alternatively, try reformatting the sd card/main memory of the Kobo, so that it
settles down faster, or try a smaller sd card.

 status invalid

[Timothy Legge (timlegge)]

You need to run a disk check tool on the kobo (windows Scan disk).
Likely you need to do a factory reset.

Tim

On Wed, Feb 15, 2012 at 3:24 AM, Geoff Lee <email address hidden> wrote:
> Public bug reported:
>
> Hi,
>
> I'm having errors using a Kobo Touch V1.9.16 and Calibre.
>
> PC, Intel i920. Windows XP SP3, fairly recent install from clean (2
> months).
>
> Kobo connected directly to a USB port with supplied cable.
>
> I've tried a factory reset and I'm still getting the same error. Oddly,
> whatever the cause, the same thing does not happen with the Kobo desktop
> software or when placing files directly as an external drive so I'm
> fairly confident this is an issue between the Kobo and Calibre.
>
> calibre, version 0.8.37
> ERROR: Error: Error communicating with device
>
> (2, 'GetDiskFreeSpace', 'The system cannot find the file specified.')
>
> Traceback (most recent call last):
>  File "site-packages\calibre\gui2\device.py", line 81, in run
>  File "site-packages\calibre\gui2\device.py", line 411, in _upload_books
>  File "site-packages\calibre\devices\usbms\driver.py", line 252, in upload_books
>  File "site-packages\calibre\devices\usbms\device.py", line 991, in _sanity_check
>  File "site-packages\calibre\devices\usbms\device.py", line 175, in free_space
>  File "site-packages\calibre\devices\usbms\device.py", line 133, in _windows_space
> error: (2, 'GetDiskFreeSpace', 'The system cannot find the file specified.')
>
> I've just updated to 0.8.39 and it's still the same.
>
> Any ideas?
>
> Geoff
>
> ** Affects: calibre
>     Importance: Undecided
>         Status: New
>
> --
> You received this bug notification because you are a member of calibre
> Bug Wranglers, which is subscribed to calibre.
> https://bugs.launchpad.net/bugs/932561
>
> Title:
>  "Error Communicating with Device" with Kobo Touch
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/calibre/+bug/932561/+subscriptions

[Geoff Lee (geoff-modulate)]

On 15/02/2012 12:37, Timothy Legge wrote:
> You need to run a disk check tool on the kobo (windows Scan disk).
> Likely you need to do a factory reset.
>
> Tim

Hi Tim,

Thanks for the response. I started having errors using drag and drop
with Windows to the Kobo as well as with Calibre. Previously I'd only
drag and drop one or two small books at a time...whereas with Calibre I
might queue up a few and move them in bulk. But when I copied the Kobo
contents to the desktop and then reformatted the Kobo and dragged
multiple items at a time I was receiving delayed write fail errors.
Talking to Kobo support they now seem to think it's actually a hardware
issue with the Kobo itself and it looks like they are going to replace it.

Regards,

Geoff
>
> On Wed, Feb 15, 2012 at 3:24 AM, Geoff Lee<email address hidden> wrote:
>> Public bug reported:
>>
>> Hi,
>>
>> I'm having errors using a Kobo Touch V1.9.16 and Calibre.
>>
>> PC, Intel i920. Windows XP SP3, fairly recent install from clean (2
>> months).
>>
>> Kobo connected directly to a USB port with supplied cable.
>>
>> I've tried a factory reset and I'm still getting the same error. Oddly,
>> whatever the cause, the same thing does not happen with the Kobo desktop
>> software or when placing files directly as an external drive so I'm
>> fairly confident this is an issue between the Kobo and Calibre.
>>
>> calibre, version 0.8.37
>> ERROR: Error: Error communicating with device
>>
>> (2, 'GetDiskFreeSpace', 'The system cannot find the file specified.')
>>
>> Traceback (most recent call last):
>> File "site-packages\calibre\gui2\device.py", line 81, in run
>> File "site-packages\calibre\gui2\device.py", line 411, in _upload_books
>> File "site-packages\calibre\devices\usbms\driver.py", line 252, in upload_books
>> File "site-packages\calibre\devices\usbms\device.py", line 991, in _sanity_check
>> File "site-packages\calibre\devices\usbms\device.py", line 175, in free_space
>> File "site-packages\calibre\devices\usbms\device.py", line 133, in _windows_space
>> error: (2, 'GetDiskFreeSpace', 'The system cannot find the file specified.')
>>
>> I've just updated to 0.8.39 and it's still the same.
>>
>> Any ideas?
>>
>> Geoff
>>
>> ** Affects: calibre
>> Importance: Undecided
>> Status: New
>>
>> --
>> You received this bug notification because you are a member of calibre
>> Bug Wranglers, which is subscribed to calibre.
>> https://bugs.launchpad.net/bugs/932561
>>
>> Title:
>> "Error Communicating with Device" with Kobo Touch
>>
>> To manage notifications about this bug go to:
>> https://bugs.launchpad.net/calibre/+bug/932561/+subscriptions