Comment 2 for bug 1830101

What firmware version is the Kobo Touch running? And has this worked before? The only way I can think for this error to be hit is if this is an N905 version of the Touch and a very early one with no firmware updates made to it. And even then, I'm surprised that it has a firmware version that doesn't have the Language column in the database table being queried.

As the device is recognized, the device debug won't add anything. It is intended as a way to find details of new devices, or help to work out why calibre doesn't recognize the device at all. I don't know why it is taking so long unless you have a lot of USB devices connected, or there is an error and for some reason the message was displayed off screen or behind something.