Bug #999131 “Freezing upon restart or shutdown” : Bugs : Ubuntu

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Anton Kanishchev (ak12-deactivatedaccount) wrote on 2012-05-14:

#1

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Anton Kanishchev (ak12-deactivatedaccount) wrote on 2012-05-14:

#2

I am also experiencing 2 other problems related to booting/shutting down the system. Bug #995052 and Bug #997353

Brad Figg (brad-figg) on 2012-05-14

Changed in linux (Ubuntu):
status:	New → Confirmed

Joseph Salisbury (jsalisbury) on 2012-05-15

Changed in linux (Ubuntu):
importance:	Undecided → Medium

Revision history for this message

Joseph Salisbury (jsalisbury) wrote on 2012-05-15:

#3

Do you know if this issue happened in a previous version of Ubuntu, or is this a new issue?

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.4kernel[1] (Not a kernel in the daily directory). Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag(Only that one tag, please leave the other tags). This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text.

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.4-rc7-precise/

tags:	added: needs-upstream-testing
Changed in linux (Ubuntu):
status:	Confirmed → Incomplete

Revision history for this message

Ron S (ronshere-people) wrote on 2012-05-21:

#4

I've had the same problem since 11.10 . Removing fglrx driver fixed the problem for me . Could be https://bugs.launchpad.net/bugs/762203

Revision history for this message

Anton Kanishchev (ak12-deactivatedaccount) wrote on 2012-05-21: Re: [Bug 999131] Re: Freezing upon restart or shutdown

#5

Download full text (4.2 KiB)

In response to new kernel testing - i will install that one later in the
week. This is the first time that this happened - didn't happen in 11.10. I
have switched to gnome classic and the problem occurs less often. Don't
know whether it is the fglrx driver or problems with unity... Will try 3.4
kernel later on today and will see what happens
On May 21, 2012 11:45 AM, "Ron S" <email address hidden> wrote:

> I've had the same problem since 11.10 . Removing fglrx driver fixed the
> problem for me . Could be https://bugs.launchpad.net/bugs/762203
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/999131
>
> Title:
> Freezing upon restart or shutdown
>
> Status in “linux” package in Ubuntu:
> Incomplete
>
> Bug description:
> Problem: When i click shutdown (upon logging into ubuntu 12.04) the
> system starts to shut down but freezes with the ubuntu logo and one or
> 2 dots filled. Exactly the same problem happens upon restarting. When
> restarting sometimes it freezes before shutting down with exactly the
> same symptom or restarts normally. This appears to be almost random.
> Does not make a difference whether i have lots of programs open when i
> restart or no programs open, wifi on or off it is the same.
>
> I have not tweaked any boot up settings.
>
> Thanks,
>
> ProblemType: Bug
> DistroRelease: Ubuntu 12.04
> Package: linux-image-3.2.0-24-generic-pae 3.2.0-24.37
> ProcVersionSignature: Ubuntu 3.2.0-24.37-generic-pae 3.2.14
> Uname: Linux 3.2.0-24-generic-pae i686
> NonfreeKernelModules: fglrx
> AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
> ApportVersion: 2.0.1-0ubuntu7
> Architecture: i386
> ArecordDevices:
> **** List of CAPTURE Hardware Devices ****
> card 0: Intel [HDA Intel], device 0: ALC262 Analog [ALC262 Analog]
> Subdevices: 1/1
> Subdevice #0: subdevice #0
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC1: anton 3598 F.... pulseaudio
> /dev/snd/controlC0: anton 3598 F.... pulseaudio
> Card0.Amixer.info:
> Card hw:0 'Intel'/'HDA Intel at 0xd4a00000 irq 47'
> Mixer name : 'Realtek ALC262'
> Components : 'HDA:10ec0262,104d3a00,00100302
> HDA:14f12c06,104d1700,00100000'
> Controls : 18
> Simple ctrls : 10
> Card1.Amixer.info:
> Card hw:1 'HDMI'/'HDA ATI HDMI at 0xd0030000 irq 48'
> Mixer name : 'ATI R6xx HDMI'
> Components : 'HDA:1002aa01,104d3a00,00100100'
> Controls : 6
> Simple ctrls : 1
> Card1.Amixer.values:
> Simple mixer control 'IEC958',0
> Capabilities: pswitch pswitch-joined penum
> Playback channels: Mono
> Mono: Playback [on]
> Date: Mon May 14 14:36:56 2012
> HibernationDevice: RESUME=UUID=ae2f30bd-f897-41e2-ae9f-f2e0b98118bd
> InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release i386
> (20120423)
> MachineType: Sony Corporation VGN-NW11S_T
> ProcEnviron:
> LANGUAGE=en_GB:en
> TERM=xterm
> PATH=(custom, no user)
> LANG=en_GB.UTF-8
> SHELL=/bin/bash
> ProcFB: 0 VESA VGA
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-24-generic-pae
> root=UUID=d1c0...

In response to new kernel testing - i will install that one later in the
week. This is the first time that this happened - didn't happen in 11.10. I
have switched to gnome classic and the problem occurs less often. Don't
know whether it is the fglrx driver or problems with unity... Will try 3.4
kernel later on today and will see what happens
On May 21, 2012 11:45 AM, "Ron S" <999131@bugs.launchpad.net> wrote:

> I've had the same problem since 11.10 . Removing fglrx driver fixed the
> problem for me . Could be https://bugs.launchpad.net/bugs/762203
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/999131
>
> Title:
>  Freezing upon restart or shutdown
>
> Status in “linux” package in Ubuntu:
>  Incomplete
>
> Bug description:
>  Problem: When i click shutdown (upon logging into ubuntu 12.04) the
>  system starts to shut down but freezes with the ubuntu logo and one or
>  2 dots filled. Exactly the same problem happens upon restarting. When
>  restarting sometimes it freezes before shutting down with exactly the
>  same symptom or restarts normally. This appears to be almost random.
>  Does not make a difference whether i have lots of programs open when i
>  restart or no programs open, wifi on or off it is the same.
>
>  I have not tweaked any boot up settings.
>
>  Thanks,
>
>  ProblemType: Bug
>  DistroRelease: Ubuntu 12.04
>  Package: linux-image-3.2.0-24-generic-pae 3.2.0-24.37
>  ProcVersionSignature: Ubuntu 3.2.0-24.37-generic-pae 3.2.14
>  Uname: Linux 3.2.0-24-generic-pae i686
>  NonfreeKernelModules: fglrx
>  AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
>  ApportVersion: 2.0.1-0ubuntu7
>  Architecture: i386
>  ArecordDevices:
>   **** List of CAPTURE Hardware Devices ****
>   card 0: Intel [HDA Intel], device 0: ALC262 Analog [ALC262 Analog]
>     Subdevices: 1/1
>     Subdevice #0: subdevice #0
>  AudioDevicesInUse:
>   USER        PID ACCESS COMMAND
>   /dev/snd/controlC1:  anton      3598 F.... pulseaudio
>   /dev/snd/controlC0:  anton      3598 F.... pulseaudio
>  Card0.Amixer.info:
>   Card hw:0 'Intel'/'HDA Intel at 0xd4a00000 irq 47'
>     Mixer name : 'Realtek ALC262'
>     Components : 'HDA:10ec0262,104d3a00,00100302
> HDA:14f12c06,104d1700,00100000'
>     Controls      : 18
>     Simple ctrls  : 10
>  Card1.Amixer.info:
>   Card hw:1 'HDMI'/'HDA ATI HDMI at 0xd0030000 irq 48'
>     Mixer name : 'ATI R6xx HDMI'
>     Components : 'HDA:1002aa01,104d3a00,00100100'
>     Controls      : 6
>     Simple ctrls  : 1
>  Card1.Amixer.values:
>   Simple mixer control 'IEC958',0
>     Capabilities: pswitch pswitch-joined penum
>     Playback channels: Mono
>     Mono: Playback [on]
>  Date: Mon May 14 14:36:56 2012
>  HibernationDevice: RESUME=UUID=ae2f30bd-f897-41e2-ae9f-f2e0b98118bd
>  InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release i386
> (20120423)
>  MachineType: Sony Corporation VGN-NW11S_T
>  ProcEnviron:
>   LANGUAGE=en_GB:en
>   TERM=xterm
>   PATH=(custom, no user)
>   LANG=en_GB.UTF-8
>   SHELL=/bin/bash
>  ProcFB: 0 VESA VGA
>  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-24-generic-pae
> root=UUID=d1c00637-5696-457c-9753-7171d6f95459 ro quiet splash vt.handoff=7
>  RelatedPackageVersions:
>   linux-restricted-modules-3.2.0-24-generic-pae N/A
>   linux-backports-modules-3.2.0-24-generic-pae  N/A
>   linux-firmware                                1.79
>  SourcePackage: linux
>  StagingDrivers: zram
>  UpgradeStatus: No upgrade log present (probably fresh install)
>  dmi.bios.date: 08/27/2009
>  dmi.bios.vendor: American Megatrends Inc.
>  dmi.bios.version: R0180Y4
>  dmi.board.asset.tag: N/A
>  dmi.board.name: VAIO
>  dmi.board.vendor: Sony Corporation
>  dmi.board.version: N/A
>  dmi.chassis.asset.tag: N/A
>  dmi.chassis.type: 10
>  dmi.chassis.vendor: Sony Corporation
>  dmi.chassis.version: N/A
>  dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvrR0180Y4:bd08/27/2009:svnSonyCorporation:pnVGN-NW11S_T:pvrC601PLF4:rvnSonyCorporation:rnVAIO:rvrN/A:cvnSonyCorporation:ct10:cvrN/A:
>  dmi.product.name: VGN-NW11S_T
>  dmi.product.version: C601PLF4
>  dmi.sys.vendor: Sony Corporation
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/999131/+subscriptions
>

Revision history for this message

Anton Kanishchev (ak12-deactivatedaccount) wrote on 2012-05-21:

#6

Ok i have just tried to shut down and restart 3 times (of each). It usually did it at least 50% of the time. No problems so far. I did not test the upstream kernel (should i still test it anyway?) but here is what i did:
1 pressed esc at boot so that it doesnt display the fancy boot logo.
2 swithced to gnome classic and installed synapse
3 fglrx driver still present
4-is this a unity problem then, in that case should i file a bug under unity???

Also if i dont need to test the upstream kernel what should i add in the tags area???

Thanks for everyone's help ;-)

Revision history for this message

Joseph Salisbury (jsalisbury) wrote on 2012-05-21:

#7

@Anton

I will switch this bug over to Unity to have it reviewed there. No need to test the mainline kernel.

affects:	linux (Ubuntu) → unity (Ubuntu)
Changed in unity (Ubuntu):
importance:	Medium → Undecided
status:	Incomplete → New

Revision history for this message

Launchpad Janitor (janitor) wrote on 2012-05-22:

#8

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in ubuntu:
status:	New → Confirmed

Daniel van Vugt (vanvugt) on 2012-05-22

affects:

unity (Ubuntu) → ubuntu

Revision history for this message

shankao (shankao) wrote on 2012-12-28:

#9

It's being a while since this bug report. Are you still experiencing this problem with the latest ubuntu 12.04?

Changed in ubuntu:
status:	New → Incomplete

Revision history for this message

Anton Kanishchev (ak12-deactivatedaccount) wrote on 2012-12-28:

#10

Nope no longer an issue with 3.2.0.35 kernel and latest updates. Does not hang upon restart or shutdown.

Have also uninstalled the fglrx drivers. It is probable that this was due to the drivers as I dont experience the problem anymore

Revision history for this message

shankao (shankao) wrote on 2012-12-28:

#11

Ok, closing the bug report.

Changed in ubuntu:
status:	Incomplete → Invalid

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Freezing upon restart or shutdown

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