Mailto Links Don't Work in Windows 7 Machines

[Nat Katin-Borland]

This is something that I discovered recently during a KARL demo. On my new laptop, which is running Windows 7, none of the mailto links on KARL work. You click on an email link (from the LiveSearch drop down or on a People Directory report for example) and Outlook opens for a second and then crashes. I think that this has to do with the operating system because this doesn't happen on my other work machine running Windows XP Professional or on my Mac at home. The same bug appears regardless of browser - I have confirmed it my Windows 7 machine using IE9, FF and Chrome. This is bad because all of OSF's new computers are running Windows 7.

Is this on the KARL side or the Outlook side? I doubt it's on the Outlook side because I can use mailto links on other websites without any problems...

Hopefully this is an easy fix!

[Paul Everitt (paul-agendaless)]

This is going to be hard for anybody on the dev team to work on as we don't have that configuration of software. You and I should look at it today in the office.

In particular, we should examine a mailto link somewhere out in the world that works correctly on your computer and compare it to this one that doesn't.

[Nat Katin-Borland (nborland)]

Good news. I started playing around with turning on and off various Outlook plugins and it looks like this was related the voicemail plugin that sends text versions of VMs via email. Once I turned this off the crashes stopped, so you can void this ticket.

Thanks!

--
Nathaniel Katin-Borland
Support Specialist
Knowledge Management Initiative
KARL Support Team

-----Original Message-----
From: <email address hidden> [mailto:<email address hidden>] On Behalf Of Paul Everitt
Sent: Friday, April 27, 2012 6:01 AM
To: Nathaniel Katin-Borland
Subject: [Bug 987980] Re: Mailto Links Don't Work in Windows 7 Machines

This is going to be hard for anybody on the dev team to work on as we don't have that configuration of software. You and I should look at it today in the office.

In particular, we should examine a mailto link somewhere out in the world that works correctly on your computer and compare it to this one that doesn't.

** Changed in: karl3
    Milestone: None => m100

** Changed in: karl3
     Assignee: (unassigned) => Nat Katin-Borland (nborland)

--
You received this bug notification because you are subscribed to the bug report.
https://bugs.launchpad.net/bugs/987980

Title:
  Mailto Links Don't Work in Windows 7 Machines

Status in KARL3:
  New

Bug description:
  This is something that I discovered recently during a KARL demo. On
  my new laptop, which is running Windows 7, none of the mailto links on
  KARL work. You click on an email link (from the LiveSearch drop down
  or on a People Directory report for example) and Outlook opens for a
  second and then crashes. I think that this has to do with the
  operating system because this doesn't happen on my other work machine
  running Windows XP Professional or on my Mac at home. The same bug
  appears regardless of browser - I have confirmed it my Windows 7
  machine using IE9, FF and Chrome. This is bad because all of OSF's
  new computers are running Windows 7.

  Is this on the KARL side or the Outlook side? I doubt it's on the
  Outlook side because I can use mailto links on other websites without
  any problems...

  Hopefully this is an easy fix!

To manage notifications about this bug go to:
https://bugs.launchpad.net/karl3/+bug/987980/+subscriptions

[Paul Everitt (paul-agendaless)]

Love resolutions like this. :)