Cannot connect to certain websites through a roline(rotronic) router

Bug #980727 reported by Sebastian Bugiu
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
Linux
New
Undecided
Unassigned
linux (Ubuntu)
Incomplete
Medium
Unassigned

Bug Description

I have a toshiba laptop from about 2008 connected through cable to a roline rotronic router. The router is connected to the isp through pppoe.

2 days after booting I cannot connect to google.com or any sites related to google.com such as youtube or sites that use google-analytics. It either times out or it finally connects after about 5 minutes in waiting.

I have tried using firefox, opera, chromium, lynx, wget everything. Ping works and it's not a DNS problem since I tried the google 8.8.8.8, 8.8.4.4 addresses and it doesn't help in any way.

I tried restarting the router. Nothing. Modified the mt from 1500 to 1492 like on the pppoe on the router. Nothing. Tried 1464. Now no sites work. Back on 1492, everything works except google.

I install wireshark and see that when I wait for google to load I get a lot of TCP previous segment lost errors to google ip. The dns keeps trying different google servers with different ips but all have the same problem: TCP previous segment lost. After a few minutes it either times out or it finds a server that responds. But if I try again then I have to wait another 5 minutes.

Using windows both xp and 7 doesn't exhibit the problem. Other windows machines on the network don't exhibit the issue. I closed all other machines so that I am alone connected to the router. Nothing. After a few hours it might start working again all by itself and after another couple of days it starts having the problem again.

I reinstalled the system from scratch. Formatted even the home partition hoping it was some configuration file. Still can't connect.

Using startpage.com instead of google.com or google.ro (I am from Romania) works.

I had the system working for months when I installed some updates including a kernel update a couple of months ago. From then on ubuntu 11.10 started exhibiting this problem. I do not remember what kernel version it was but I updated to 3.2 I think after I tried the precise pangolin beta and it still exhibited the issue.

I have tested with the current mainline kernel(linux-image-3.4.0-999-generic_3.4.0-999.201204260409_amd64.deb) in precise pangolin, same problem.

WORKAROUND: I got rid of the router and connected directly to internet using pppoe configuration from ubuntu. Guess what now google and everything else works.

WORKAROUND: Rebooting the system works for 2 days.

---
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 1.23-0ubuntu4
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: ALC268 Analog [ALC268 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: sebi 1673 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xd6400000 irq 46'
   Mixer name : 'Realtek ALC268'
   Components : 'HDA:10ec0268,1179ff1c,00100003 HDA:11c11040,11790001,00100200'
   Controls : 19
   Simple ctrls : 11
DistroRelease: Ubuntu 11.10
HibernationDevice: RESUME=UUID=0c520f33-7f3d-449b-98d5-80fc9c8cecce
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release amd64 (20111012)
MachineType: TOSHIBA Satellite A300
NonfreeKernelModules: fglrx
Package: linux (not installed)
ProcEnviron:
 PATH=(custom, user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.0.0-17-generic root=UUID=c71e83f5-2c5e-4a73-8e7c-9238019860c4 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.0.0-17.30-generic 3.0.22
RelatedPackageVersions:
 linux-restricted-modules-3.0.0-17-generic N/A
 linux-backports-modules-3.0.0-17-generic N/A
 linux-firmware 1.60
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: yes
Tags: oneiric
Uname: Linux 3.0.0-17-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 07/07/2008
dmi.bios.vendor: INSYDE
dmi.bios.version: 1.60
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: Base Board Product Name
dmi.board.vendor: Intel Corp.
dmi.board.version: Base Board Version
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 1
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnINSYDE:bvr1.60:bd07/07/2008:svnTOSHIBA:pnSatelliteA300:pvrPSAGLE-001005R3:rvnIntelCorp.:rnBaseBoardProductName:rvrBaseBoardVersion:cvnChassisManufacturer:ct1:cvrChassisVersion:
dmi.product.name: Satellite A300
dmi.product.version: PSAGLE-001005R3
dmi.sys.vendor: TOSHIBA

Revision history for this message
Ubuntu Foundations Team Bug Bot (crichton) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/980727/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

tags: added: bot-comment
affects: ubuntu → linux (Ubuntu)
Revision history for this message
Brad Figg (brad-figg) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 980727

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Changed in linux (Ubuntu):
importance: Undecided → Medium
Revision history for this message
Sebastian Bugiu (sebastian-bugiu) wrote : AcpiTables.txt

apport information

tags: added: apport-collected oneiric
description: updated
Revision history for this message
Sebastian Bugiu (sebastian-bugiu) wrote : AlsaDevices.txt

apport information

Revision history for this message
Sebastian Bugiu (sebastian-bugiu) wrote : AplayDevices.txt

apport information

Revision history for this message
Sebastian Bugiu (sebastian-bugiu) wrote : BootDmesg.txt

apport information

Revision history for this message
Sebastian Bugiu (sebastian-bugiu) wrote : Card0.Amixer.values.txt

apport information

Revision history for this message
Sebastian Bugiu (sebastian-bugiu) wrote : Card0.Codecs.codec.0.txt

apport information

Revision history for this message
Sebastian Bugiu (sebastian-bugiu) wrote : Card0.Codecs.codec.1.txt

apport information

Revision history for this message
Sebastian Bugiu (sebastian-bugiu) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Sebastian Bugiu (sebastian-bugiu) wrote : IwConfig.txt

apport information

Revision history for this message
Sebastian Bugiu (sebastian-bugiu) wrote : Lspci.txt

apport information

Revision history for this message
Sebastian Bugiu (sebastian-bugiu) wrote : Lsusb.txt

apport information

Revision history for this message
Sebastian Bugiu (sebastian-bugiu) wrote : PciMultimedia.txt

apport information

Revision history for this message
Sebastian Bugiu (sebastian-bugiu) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Sebastian Bugiu (sebastian-bugiu) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Sebastian Bugiu (sebastian-bugiu) wrote : ProcModules.txt

apport information

Revision history for this message
Sebastian Bugiu (sebastian-bugiu) wrote : PulseSinks.txt

apport information

Revision history for this message
Sebastian Bugiu (sebastian-bugiu) wrote : PulseSources.txt

apport information

Revision history for this message
Sebastian Bugiu (sebastian-bugiu) wrote : UdevDb.txt

apport information

Revision history for this message
Sebastian Bugiu (sebastian-bugiu) wrote : UdevLog.txt

apport information

Revision history for this message
Sebastian Bugiu (sebastian-bugiu) wrote : WifiSyslog.txt

apport information

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
penalvch (penalvch) wrote :

Sebastian Bugiu, thank you for reporting this and helping make Ubuntu better. Please be sure to confirm this issue exists with the latest development release of Ubuntu. ISO CD images are available from http://cdimage.ubuntu.com/daily/current/ . If the issue remains, please run the following command in the development release from a Terminal (Applications->Accessories->Terminal). It will automatically gather and attach updated debug information to this report.

apport-collect -p linux <replace-with-bug-number>

Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text.

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.

Please let us know your results. Thanks in advance.

tags: added: needs-upstream-testing
Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Sebastian Bugiu (sebastian-bugiu) wrote :

I have tested with the current mainline kernel(linux-image-3.4.0-999-generic_3.4.0-999.201204260409_amd64.deb) in precise pangolin and I still have the problem.

tags: added: kernel-bug-exists-upstream
removed: needs-upstream-testing
penalvch (penalvch)
tags: added: precise
description: updated
Revision history for this message
penalvch (penalvch) wrote :

Sebastian Bugiu, thank you for testing the mainline kernel. As per your Bug Description, this did not happen in a previous release kernel. Could you please provide the specific Ubuntu kernel version that introduced this problem?

description: updated
Revision history for this message
Sebastian Bugiu (sebastian-bugiu) wrote :

No I can't. I had 11.10 with the latest version of kernel as of around December 15. I used this version without updating for around 115 days after which I updated and restarted the computer. Since then i have this problem. During those 115 days there were more than one kernel updates so I cannot know for sure which one introduced the problem.

Revision history for this message
penalvch (penalvch) wrote :

The next step is to perform a kernel bisect to identify the commit that caused this problem Could you please do so following https://wiki.ubuntu.com/Kernel/KernelBisection ?

tags: added: needs-bisect regression-release
Revision history for this message
Sebastian Bugiu (sebastian-bugiu) wrote :

I've tried an older version of the kernel from around september (when I can be sure it worked) and I still have the same problem. So it actually could be the router falling apart. But it still doesn't make any sense because windows is working quite well... Something from the router is interacting wrongly with my Ubuntu and makes it not be able to take connections from google after 2 days. Any ideas what can I use to 'debug' the router?

George Gill (ggilliii10)
description: updated
Revision history for this message
penalvch (penalvch) wrote :

Sebastian Bugiu, if you have a bug in Ubuntu, could you please file a new report by executing the following in a terminal:
ubuntu-bug linux

For more on this, please see the Ubuntu Kernel team article:
https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Filing_Kernel_Bug_reports

the Ubuntu Bug Control team and Ubuntu Bug Squad team article:
https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue

and Ubuntu Community article:
https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

When opening up the new report, please feel free to subscribe me to it.

Please note, not filing a new report may delay your problem being addressed as quickly as possible.

Thank you for your understanding.

To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.