Localized LibreOffice Help files ignored when help for en-US is installed

[Giovanni Tornatore]

WORKAROUND
==========
uninstall the english help package (libreoffice-help-en-us)

Revised bug description
=======================

Ubuntu's language packs don't install the LibreOffice help language packs.
For instance language-pack-en should install libreoffice-help-en-us or libreoffice-help-en-gb; language-pack-de should install libreoffice-help-de and so on.

libreoffice-help-en-us is currently special-cased and installed by ubuntu-desktop. Ubuntu flavors that don't ship LibreOffice are then forced to either install that several MB package or users will get redirected to webhelp when they click Help buttons in LibreOffice.

[Giovanni Tornatore (gianni-tornatore-71-deactivatedaccount)]

Menu > tools > customize

[Giovanni Tornatore (gianni-tornatore-71-deactivatedaccount)]

Also LibreOffice calc is bugged

[Ubuntu QA Website (ubuntuqa)]

This bug has been reported on the Ubuntu localized ISO testing tracker.

A list of all reports related to this bug can be found here:
http://localized-iso.qa.ubuntu.com/qatracker/reports/bugs/957589

[Paolo Sammicheli (xdatap1)]

Giovanni,

51 screenshot sono decisamente troppi allegati ad un bug. È sufficente dire che libreoffice ha delle stringhe tradotte, semmai, poi le possiamo trovare anche senza tutte queste schermate.

Secondariamente nel Testcase c'è chiaramente scritto "Attenzione: Non aprire bug per traduzioni mancanti prima del 19 Aprile (LanguagePackTranslationDeadline). Segnalare eventualmente solo errori di ortografia, battitura, ecc. ". Le traduzioni non sono ancora state importate in Precise.

Per favore, prima di aprire un bug come questo chiedi consiglio in canale, ci hai inondato l'email inutilmente ed immagino che tu abbia speso parecchio tempo per farlo.

[Fabio Marconi (fabiomarconi)]

Hello Giovanni,
This isn't the right way to report a bug.
It's highly dispersive to open and observe all the screenshot one by one.
It's better describe the steps to reproduce the bug one by one, and at the limit, just to clarify or if you havent got a way to better explain, attach one or two screenshot or one screencast.
plus seems to me that the translation deadline comes in 19 April, http://forum.ubuntu-it.org/index.php/topic,497930.0.html
A bug report to be efficient need to be short, detailed and expressive.

[Gabor Kelemen (kelemeng)]

Created attachment 58962
Screenshot of the problem

Open the Customize -> Menus tab (Calc, Writer, Impress ). Select some menu entries under Entries, and the Description of that menu item at the bottom of the window will appear untranslated.
The attached screenshot is Hungarian, but this was originally found by an Italian user, so it is likely an i18n problem.
Downstream bug:
https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/957589

[Gabor Kelemen (kelemeng)]

I see this too, forwarded to upstream: https://bugs.freedesktop.org/show_bug.cgi?id=47798

[timar (timar74)]

You did not have localized help package installed. These strings come from the help.

[Gabor Kelemen (kelemeng)]

I have found that these strings are coming from the LO help, so if you install the libreoffice-help-LL package, they should show up translated.

[Björn Michaelsen (bjoern-michaelsen)]

I see the same issue here -- localized help is installed, but does not get picked up by LibreOffice. See also:

 https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/984942

any hints on what might cause this?

[Björn Michaelsen (bjoern-michaelsen)]

Confirming on Debian Sid with libreoffice-1:3.5.2-4+b1

[Gabor Kelemen (kelemeng)]

I have found that simply removing the libreoffice-help-en-us package solves this problem.

[Björn Michaelsen (bjoern-michaelsen)]

as per https://bugs.launchpad.net/ubuntu-translations/+bug/984942 this also affects the help itself.

[Mozaic (mozaic)]

Duplicate of this one: https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/968919 ??

[penalvch (penalvch)]

Giovanni Tornatore, thank you for reporting this and helping make Ubuntu better. Please execute the following command, as it will automatically gather debugging information, in a terminal:
apport-collect -p libreoffice 957589
When reporting bugs in the future please use apport by using 'ubuntu-bug' and the name of the package affected. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs.

[Giovanni Tornatore (gianni-tornatore-71-deactivatedaccount)]

apport information

[epictete (p-latreyte)]

Also affected: libreoffice help is in english and not in french.

philippe@XPS17:~$ dpkg -s libreoffice-help-fr
Package: libreoffice-help-fr
Status: install ok installed
Version: 1:3.5.3-0ubuntu1
Provides: libreoffice-help-3.5

Ubuntu 12.04 installed de novo.

[epictete (p-latreyte)]

The tip provided by Gabor in the post #63 (removing the libreoffice-help-en-us package) has worked for me. Thank's Gabor!

[Björn Michaelsen (bjoern-michaelsen)]

Does the workaround from https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/997934/comments/4 work here too?

possibly related/same root cause as bug 997934.

[Gabor Kelemen (kelemeng)]

Hi Björn

I have tried to set en_NZ and en_GB before plain English, but this had no effect on the help language.

[TenLeftFingers (tenleftfingers)]

Gabor,

This needs to be done in "Language Support" in Ubuntu, not in Libre Office. Which did you try?

[Mihkel Tõnnov (v6lur)]

NOT confirmed on Debian Lenny, LibreOffice 3.5.4 (packages from libreoffice.org). Both en-US and et help packages are installed, but when UI language is set to Estonian, then help is also in Estonian (as far as it's translated, that is).

I don't remember seeing such a bug in earlier 3.5.x releases either, so perhaps it's a bug in the packages provided by Debian/Ubuntu (i.e. NOTOURBUG)?

[Mozaic (mozaic)]

I have Help in English, or my system is in French.
I have a lot of help package:
libreoffice-help-ru
libreoffice-help-en-us
libreoffice-help-en-gb
libreoffice-help-zh-cn
libreoffice-help-zh-tw
libreoffice-help-fr (logic)
libreoffice-help-es
libreoffice-help-et
libreoffice-help-dz
libreoffice-help-de
libreoffice-help-ca

I delete libreoffice-help-en-us and my help is now in French. If after i install libreoffice-help-en-us english come back. Finally i prefer uninstall ibreoffice-help-en-us

[Andrej Znidarsic (andrejznidarsic)]

I can confirm the same problem. If libreoffice-help-en-us is installed localized help is not displayed.

[J-Paul BERARD (arverne)]

Same problem for me but I must add an information :

French help is installed and is available in the 'Content' tab of the help. You'll find everything.

BUT, in the Index ou the search tab, you can see only the english items. The search can only found english results.
It looks like if the french database of the words is right but without any index.
Thanks.
12.04 - libreoffice 3.5.3.2

[mohican (mohican)]

Workaround (allready noted by several people ) :
If you uninstall the help package in english (libreoffice-help-en-us), you will find that the help in your own langage is fully available.

[Gabor Kelemen (kelemeng)]

Why is this only Opinion now?

[Adolfo Jayme Barrientos (fitojb)]

Reverting to "Confirmed", since there was no explanation for the change to "Opinion".

[Björn Michaelsen (bjoern-michaelsen)]

Fix (or rather workaround) from Debian released with LibreOffice 4 which Breaks/Conflicts between en-US and other langpacks.

[Colin Watson (cjwatson)]

This has broken some image builds and I'm fairly sure also some installation cases. We require the ability to coinstall support for multiple languages.

[Björn Michaelsen (bjoern-michaelsen)]

Reverted with:
http://anonscm.debian.org/gitweb/?p=pkg-openoffice/libreoffice.git;a=commitdiff;h=a82adcb5c26b88bf7d5074e7ab3b2124f8608bd0;hp=1bd2426cf6c7515928259f161f34a1ff67e7538a
thus going back to CONFIRMED.

[Björn Michaelsen (bjoern-michaelsen)]

This is not reproducible on Ubuntu 13.10 with LibreOffice 4.1 anymore.

[Björn Michaelsen (bjoern-michaelsen)]

Not reproducible with LibreOffice 4.1 on Ubuntu 13.10 => WORKSFORME