printer does not work

[Andrew Frank]

i have a laserjet 1000 connected via usb (multiple hubs).
i tried various times to install it - which seems to work, but then i cannot print the test page. i restarted the printer to make sure it is ready...

what further detail do you need to investigate and find the error?
i run 7.04 - updated daily

thank you

andrew

[Brian Murray (brian-murray)]

Thanks for taking the time to report this bug and helping to make Ubuntu better. To better help us troubleshoot your issue could you follow the procedure at https://wiki.ubuntu.com/DebuggingPrintingProblems and add any information you find out. Thanks in advance.

[Andrew Frank (frank-geoinfo)]

sorry, i just realize that my mail with the report of details of the
printing problems (as described in the wiki) was not sent. i will redo
it tomorrow!

andrew

Brian Murray wrote:
> Thanks for taking the time to report this bug and helping to make Ubuntu
> better. To better help us troubleshoot your issue could you follow the
> procedure at https://wiki.ubuntu.com/DebuggingPrintingProblems and add
> any information you find out. Thanks in advance.
>
> ** Changed in: Ubuntu
> Sourcepackagename: None => cupsys
>
> ** Changed in: cupsys (Ubuntu)
> Assignee: (unassigned) => Brian Murray
> Status: Unconfirmed => Needs Info
>
>

[Andrew Frank (frank-geoinfo)]

here the log files - i just installed feisty from the monday (2.4.07)
iso image. same result. the printer is seen and detected by cups, but
nothing is printed. the job stays in the queue as 'job-printing).

(i saw in another instance that a probem with
'authentication/autorization' was logged? is that possible).

i attache the desired log files - i hope they contain some useful
information.
thank you for your efforts to solve this problem (it was created in
feisty about 2 weeks ago. before the printer worked).

E [03/Apr/2007:21:45:09 +0200] Creating missing directory "/var/run/cups/certs"
E [03/Apr/2007:22:22:14 +0200] Creating missing directory "/var/run/cups/certs"
E [03/Apr/2007:22:49:27 +0200] Creating missing directory "/var/run/cups/certs"
E [03/Apr/2007:23:24:35 +0200] CUPS-Add-Modify-Printer: Unauthorized
E [03/Apr/2007:23:24:49 +0200] [Job 1] No %%BoundingBox: comment in header!
E [03/Apr/2007:23:26:54 +0200] [Job 1] Unable to write print data: No such device
E [03/Apr/2007:23:26:55 +0200] PID 7443 (/usr/lib/cups/filter/foomatic-rip) stopped with status 9!
E [03/Apr/2007:23:27:55 +0200] [Job 2] No %%BoundingBox: comment in header!

frank@GI27:~$ lsmod | grep usb
usb_storage 72128 0
snd_usb_audio 79744 0
snd_usb_lib 17280 1 snd_usb_audio
snd_hwdep 9988 1 snd_usb_audio
snd_pcm 79876 4 snd_intel8x0,snd_ac97_codec,snd_usb_audio,snd_pcm_oss
usblp 14848 0
usbhid 26592 0
hid 27392 1 usbhid
libusual 17936 1 usb_storage
hci_usb 18204 2
bluetooth 55908 7 rfcomm,l2cap,hci_usb
snd_rawmidi 25472 2 snd_usb_lib,snd_seq_midi
snd 54020 14 snd_intel8x0,snd_ac97_codec,snd_usb_audio,snd_hwdep,snd_pcm_oss,snd_mixer_oss,snd_pcm,snd_seq_oss,snd_rawmidi,snd_seq,snd_timer,snd_seq_device
scsi_mod 142348 6 sr_mod,sbp2,usb_storage,sg,sd_mod,libata
usbcore 134280 11 usb_storage,snd_usb_audio,snd_usb_lib,usblp,usbhid,libusual,xpad,hci_usb,ehci_hcd,uhci_hcd
frank@GI27:~$ tail -f /var/log/messages
Apr 3 23:02:46 GI27 gconfd (frank-5705): Resolved address "xml:readwrite:/home/frank/.gconf" to a writable configuration source at position 0
Apr 3 23:02:46 GI27 dhcdbd: message_handler: message handler not found under /com/redhat/dhcp/eth1 for sub-path eth1.dbus.get.reason
Apr 3 23:02:56 GI27 dhcdbd: message_handler: message handler not found under /com/redhat/dhcp/eth1 for sub-path eth1.dbus.get.nis_domain
Apr 3 23:02:56 GI27 dhcdbd: message_handler: message handler not found under /com/redhat/dhcp/eth1 for sub-path eth1.dbus.get.nis_servers
Apr 3 23:18:02 GI27 kernel: [ 1752.440000] usb 4-1.4: USB disconnect, address 7
Apr 3 23:18:02 GI27 kernel: [ 1752.440000] usb 4-1.4.2: USB disconnect, address 8
Apr 3 23:18:02 GI27 kernel: [ 1752.444000] usb 4-1.4.4: USB disconnect, address 9
Apr 3 23:18:02 GI27 kernel: [ 1752.444000] usb 4-1.4.4.1: USB disconnect, address 10
Apr 3 23:18:02 GI27 kernel: [ 1752.444000] drivers/usb/class/usblp.c: usblp0: removed
Apr 3 23:18:02 GI27 kernel: [ 1752.444000] usb 4-1.4.4.3: USB disconnect, add...

[Pascal De Vuyst (pascal-devuyst)]

You don't have a printer configured.
Please setup your LaserJet 1000 using the foo2zjs driver, you probably need to install the firmware of your printer as described in bug #96454.

[Andrew Frank (frank-geoinfo)]

the instructions in bug 96454 did not work for me. i then used the instruction on

http://foo2zjs.rkkda.com/

and now the printer works.

it would be a good idea if there was at least an error message when trying to install a laserjet 1000 (and similar cases) that some special procedure are to be followed and instructions!

thanks for the help
andrew