Thunderbird fails to initialise properly and reports exception

Bug #934155 reported by Bruno Girin
10
This bug affects 2 people
Affects Status Importance Assigned to Milestone
thunderbird (Ubuntu)
Fix Released
Undecided
Unassigned

Bug Description

When starting Thunderbird, I end up with a window that is only partially drawn (see attached screenshot) and completely un-responsive. When starting from the command line, I get the following output:

-- Exception object --
+ QueryInterface (function) 3 lines
+ message (string) 'Component returned failure code: 0x80570016 (NS_ERROR_XPC_GS_RETURNED_FAILURE) [nsIJSCID.getService]'
+ result (number) 2153185302
+ name (string) 'NS_ERROR_XPC_GS_RETURNED_FAILURE'
+ filename (string) 'chrome://messenger/content/search.xml'
+ lineNumber (number) 109
+ columnNumber (number) 0
+ location (object) JS frame :: chrome://messenger/content/search.xml :: :: line 109
+ inner (object) null
+ data (object) null
+ initialize (function) 3 lines
*

Note that this issue only started appearing after the package updates done on 16 Feb 2012.

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: thunderbird 11.0~b2+build2-0ubuntu1
ProcVersionSignature: Ubuntu 3.2.0-16.25-generic 3.2.6
Uname: Linux 3.2.0-16-generic x86_64
AddonCompatCheckDisabled: False
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 1.91-0ubuntu1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: bruno 2092 F.... pulseaudio
BuildID: 20120216214806
Card0.Amixer.info:
 Card hw:0 'PCH'/'HDA Intel PCH at 0xf2620000 irq 52'
   Mixer name : 'Intel CougarPoint HDMI'
   Components : 'HDA:14f1506e,17aa21e8,00100002 HDA:80862805,80860101,00100000'
   Controls : 27
   Simple ctrls : 9
Card29.Amixer.info:
 Card hw:29 'ThinkPadEC'/'ThinkPad Console Audio Control at EC reg 0x30, fw unknown'
   Mixer name : 'ThinkPad EC (unknown)'
   Components : ''
   Controls : 1
   Simple ctrls : 1
Card29.Amixer.values:
 Simple mixer control 'Console',0
   Capabilities: pswitch pswitch-joined penum
   Playback channels: Mono
   Mono: Playback [on]
Channel: beta
Date: Fri Feb 17 12:17:10 2012
ForcedLayersAccel: False
IfupdownConfig:
 auto lo
 iface lo inet loopback
IncompatibleExtensions: EDS Contact Integration - <email address hidden>, Version=0.3.9, minVersion=7.0, maxVersion=11.0a1, Location=app-global, Type=extension, Active=Yes
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Beta amd64 (20110901)
IpRoute:
 default via 192.168.0.1 dev wlan0 proto static
 10.0.3.0/24 dev lxcbr0 proto kernel scope link src 10.0.3.1
 169.254.0.0/16 dev wlan0 scope link metric 1000
 192.168.0.0/24 dev wlan0 proto kernel scope link src 192.168.0.4 metric 2
Prefs:
 places.database.lastMaintenance - 1329166842
 extensions.lastAppVersion - 11.0
 network.cookie.prefsMigrated - true
 places.history.expiration.transient_optimal_database_size - 167772160
 places.history.expiration.transient_current_max_pages - 104858
ProcEnviron:
 LANGUAGE=en_GB:en
 PATH=(custom, no user)
 LANG=en_GB.UTF-8
 SHELL=/bin/bash
Profiles: Profile0 (Default) - LastVersion=11.0/20120216214806
RunningIncompatibleAddons: True
SourcePackage: thunderbird
UpgradeStatus: Upgraded to precise on 2012-02-11 (5 days ago)
dmi.bios.date: 06/20/2011
dmi.bios.vendor: LENOVO
dmi.bios.version: 8MET22WW (1.22 )
dmi.board.asset.tag: Not Available
dmi.board.name: 12942NG
dmi.board.vendor: LENOVO
dmi.board.version: Not Available
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Not Available
dmi.modalias: dmi:bvnLENOVO:bvr8MET22WW(1.22):bd06/20/2011:svnLENOVO:pn12942NG:pvrThinkPadX1:rvnLENOVO:rn12942NG:rvrNotAvailable:cvnLENOVO:ct10:cvrNotAvailable:
dmi.product.name: 12942NG
dmi.product.version: ThinkPad X1
dmi.sys.vendor: LENOVO

Revision history for this message
Bruno Girin (brunogirin) wrote :
description: updated
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in thunderbird (Ubuntu):
status: New → Confirmed
Revision history for this message
Bruno Girin (brunogirin) wrote :

Note: this is a possible duplicate of: https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/933951 as the same workaround can be applied.

Revision history for this message
Bruno Girin (brunogirin) wrote :

Changing to "Fix Released" as this was resolved by this morning's updates.

Changed in thunderbird (Ubuntu):
status: Confirmed → Fix Released
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