Touchpad and trackpoint glitches on Lenovo Thinkpad L520

[kriomant]

When I first installed Oneiric, both touchpad and trackpoint worked fine (almost): both pointing devices were listed in "Pointing devices" application, settings like scrolling emulation for trackpoint and two-finger scrolling for touchpad worked too.
The only problem was "lost synchronization" message in log which were accompanied by temporary (1-3 secs) freeze of pointer from time to time (approximately one time per 10 minutes). Both pointing devices successfully survived suspend-to-ram.

Recent update has changed all.
Here is excerpt from package list change of etckeeper:

date: Fri Jan 20 00:33:16 2012 +0700
Package changes:
-libgudev-1.0-0 1:173-0ubuntu4
+libgudev-1.0-0 1:173-0ubuntu4.1
-libudev0 173-0ubuntu4
+libudev0 173-0ubuntu4.1
-udev 173-0ubuntu4
+udev 173-0ubuntu4.1
-x11-common 1:7.6+7ubuntu7
+x11-common 1:7.6+7ubuntu7.1
-xorg 1:7.6+7ubuntu7
+xorg 1:7.6+7ubuntu7.1
-xserver-xorg 1:7.6+7ubuntu7
+xserver-xorg 1:7.6+7ubuntu7.1
-xserver-xorg-input-all 1:7.6+7ubuntu7
+xserver-xorg-input-all 1:7.6+7ubuntu7.1
-xserver-xorg-video-all 1:7.6+7ubuntu7
+xserver-xorg-video-all 1:7.6+7ubuntu7.1

# Now both trackpoint and touchpad doesn't work right after boot in half of cases.
# Even if they work after boot, they often stop working after approximately an hour of uptime.
# Even if they work after an hour of uptime, they loose scrolling function and start detecting as mouse, not touchpad/trackpoint.
# Additionally instead of random freezes trackpoint now goes crazy and starts jumping on screen and clicking everywhere for two seconds.
# Both trackpoint and touchpad don't survive suspend-to-ram.
# Sometimes when trackpoint works after boot it behaves very strange: pushing stick to the left causes pointer to move to the left but then immediately move back half of runned way.

Pointing devices are almost completely unusable now!

What I've tried:
# Load older kernel - doesn't work.
# sudo modprobe -r psmouse && sudo modprobe psmouse - doesn't work
# Turn off "disable touchpad on typing" - doesn't work

Excerpt from /var/log/kern.log:
Feb 7 12:01:39 kriomant-laptop kernel: [ 25.392134] Synaptics Touchpad, model: 1, fw: 7.2, id: 0x1c0b1, caps: 0xd047b3/0xb40000/0xa0000
Feb 7 12:01:39 kriomant-laptop kernel: [ 25.392141] serio: Synaptics pass-through port at isa0060/serio1/input0
Feb 7 12:01:39 kriomant-laptop kernel: [ 25.438392] input: SynPS/2 Synaptics TouchPad as /devices/platform/i8042/serio1/input/input6
Feb 7 12:01:39 kriomant-laptop kernel: [ 25.476716] rts_pstor: device scan complete
Feb 7 12:01:39 kriomant-laptop kernel: [ 28.242126] trackpoint.c: failed to get extended button data
Feb 7 12:01:39 kriomant-laptop kernel: [ 30.294340] IBM TrackPoint firmware: 0x0e, buttons: 0/0
Feb 7 12:01:39 kriomant-laptop kernel: [ 30.468148] input: TPPS/2 IBM TrackPoint as /devices/platform/i8042/serio1/serio2/input/input14
Feb 7 21:44:55 kriomant-laptop kernel: [34980.112787] psmouse.c: TouchPad at isa0060/serio1/input0 lost sync at byte 4
Feb 7 21:44:55 kriomant-laptop kernel: [34980.115095] psmouse.c: TouchPad at isa0060/serio1/input0 lost sync at byte 1
Feb 7 21:44:55 kriomant-laptop kernel: [34980.125416] psmouse.c: TouchPad at isa0060/serio1/input0 - driver resynched.
Feb 7 21:45:43 kriomant-laptop kernel: [35028.137276] psmouse.c: TouchPad at isa0060/serio1/input0 lost sync at byte 1
Feb 7 21:45:43 kriomant-laptop kernel: [35028.138511] psmouse.c: TouchPad at isa0060/serio1/input0 lost sync at byte 1
Feb 7 21:45:43 kriomant-laptop kernel: [35028.139499] psmouse.c: TouchPad at isa0060/serio1/input0 lost sync at byte 1
Feb 7 21:45:43 kriomant-laptop kernel: [35028.140464] psmouse.c: TouchPad at isa0060/serio1/input0 lost sync at byte 1
Feb 7 21:45:43 kriomant-laptop kernel: [35028.141833] psmouse.c: TouchPad at isa0060/serio1/input0 lost sync at byte 1
Feb 7 21:45:43 kriomant-laptop kernel: [35028.141839] psmouse.c: issuing reconnect request
Feb 7 21:45:44 kriomant-laptop kernel: [35028.598891] Unable to query Synaptics hardware.
Feb 7 21:45:44 kriomant-laptop kernel: [35028.607343] psmouse.c: Failed to deactivate mouse on isa0060/serio1
Feb 7 21:45:44 kriomant-laptop kernel: [35028.749811] psmouse.c: Failed to enable mouse on isa0060/serio1
Feb 7 21:45:45 kriomant-laptop kernel: [35029.740481] psmouse.c: bad data from KBC - timeout
Feb 7 21:45:45 kriomant-laptop kernel: [35029.834608] input: PS/2 Generic Mouse as /devices/platform/i8042/serio1/input/input15

I'm ready to provide any additional information.
---
ApportVersion: 1.23-0ubuntu4
Architecture: amd64
DistUpgraded: Log time: 2011-12-24 23:29:23.088467
DistroCodename: oneiric
DistroRelease: Ubuntu 11.10
DistroVariant: ubuntu
DpkgLog:

EcryptfsInUse: Yes
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Release amd64 (20110427.1)
MachineType: LENOVO 78593QG
Package: xserver-xorg-input-synaptics 1.4.1-1ubuntu2
PackageArchitecture: amd64
ProcEnviron:
 LANGUAGE=ru:en
 PATH=(custom, user)
 LANG=ru_RU.UTF-8
 LC_MESSAGES=ru_RU.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.0.0-17-generic root=UUID=89905958-e67f-487a-994e-f60eaeb72a67 ro quiet splash i8042.dumbkbd=1 i8042.nomux=1 vt.handoff=7
ProcVersionSignature: Ubuntu 3.0.0-17.30-generic 3.0.22
Tags: oneiric running-unity ubuntu
Uname: Linux 3.0.0-17-generic x86_64
UpgradeStatus: Upgraded to oneiric on 2011-12-24 (106 days ago)
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 02/09/2011
dmi.bios.vendor: LENOVO
dmi.bios.version: 8GET28WW (1.05 )
dmi.board.name: 78593QG
dmi.board.vendor: LENOVO
dmi.board.version: Not Available
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Not Available
dmi.modalias: dmi:bvnLENOVO:bvr8GET28WW(1.05):bd02/09/2011:svnLENOVO:pn78593QG:pvrThinkPadL520:rvnLENOVO:rn78593QG:rvrNotAvailable:cvnLENOVO:ct10:cvrNotAvailable:
dmi.product.name: 78593QG
dmi.product.version: ThinkPad L520
dmi.sys.vendor: LENOVO
version.compiz: compiz 1:0.9.6+bzr20110929-0ubuntu6.1
version.ia32-libs: ia32-libs 20090808ubuntu26
version.libdrm2: libdrm2 2.4.26-1ubuntu1
version.libgl1-mesa-dri: libgl1-mesa-dri 7.11-0ubuntu3.1
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 7.11-0ubuntu3.1
version.xserver-xorg: xserver-xorg 1:7.6+7ubuntu7.1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.6.0-1ubuntu13
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:6.14.99~git20110811.g93fc084-0ubuntu1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.15.901-1ubuntu2.2
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:0.0.16+git20110411+8378443-1

[Ubuntu Foundations Team Bug Bot (crichton)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/931488/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

[penalvch (penalvch)]

kriomant, thank you for taking the time to report this and helping to make Ubuntu better. Please execute the following command, as it will automatically gather debugging information, in a terminal:
apport-collect 931488
When reporting bugs in the future please use apport by using 'ubuntu-bug' and the name of the package affected. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs.
As well, please attach all relevant information noted in: https://wiki.ubuntu.com/DebuggingTouchpadDetection

[Andrew Gunnerson (cxl)]

I am also having this problem. The problem is reproducible in the latest version of any distro. I've tried compiling the latest kernel and xorg from git and problem still exists :(

I think you should rename the title of the bug to something like "Touchpad and trackpoint glitches on Synaptics multi-touch touchpads." I've been able to reproduce this on a Lenovo Thinkpad W520 and also a Dell Studio 1555, both of which have a Synaptics 7.2 multi-touch touchpad.

[kriomant (kriomant)]

apport information

[kriomant (kriomant)]

apport information

[kriomant (kriomant)]

apport information

[kriomant (kriomant)]

apport information

[kriomant (kriomant)]

apport information

[kriomant (kriomant)]

apport information

[kriomant (kriomant)]

apport information

[kriomant (kriomant)]

apport information

[kriomant (kriomant)]

apport information

[kriomant (kriomant)]

apport information

[kriomant (kriomant)]

apport information

[kriomant (kriomant)]

apport information

[kriomant (kriomant)]

apport information

[kriomant (kriomant)]

apport information

[kriomant (kriomant)]

apport information

[kriomant (kriomant)]

apport information

[kriomant (kriomant)]

I have copied /usr/share/X11/xorg.conf.d/50-synaptics.conf to /etc/X11/xorg.conf.d/50-synaptics.conf
This solved detecting pointing devices on system start, but other problems are still actual.

[florian (florian-busi)]

I have the same problem with my Lenovo ThinkPad L520, not resolved on Ubuntu 12.04.

[penalvch (penalvch)]

florian, please execute the following via the Terminal and feel free to subscribe me to it:
ubuntu-bug linux

Thanks!

[josip.povreslo (josip-povreslo)]

Hi everyone, most probably the acpi package is causing this issue. I was thinking when this started to happening as initially when I installed the system everything was ok, now I've removed acpi package and everything seems ok. I'll test more, but for now it seems that removing acpi resolved this issue.

[Launchpad Janitor (janitor)]

[Expired for xserver-xorg-input-synaptics (Ubuntu) because there has been no activity for 60 days.]