Ubuntu
network-manager package

168c:001c Toshiba NB100 Netbook fails to setup Atheros AR242x / AR542x Wireless Network Adapter

Bug #903584 reported by shclim on 2011-12-13

This bug affects 3 people

Affects		Status	Importance	Assigned to	Milestone
	linux (Ubuntu)	Invalid	High	Unassigned
	network-manager (Ubuntu)	Invalid	Undecided	Unassigned

Bug Description

UPDATE: make sure the bios is up to date, I had these problems as i was running an old version of th bios.

The NB100 came pre-installed with ubuntu and is an ubuntu certified netbook, but it does not work properly with ubuntu 11.10 i386. To load the live cd "acpi=off" needs to be added to the boot options and grub default command once setup for it to load.

The wifi card is recognised by lspci (see below) but the network-manager (network selection tab) does not display any wireless networks.

02:00.0 Ethernet controller: Atheros Communications Inc. AR242x / AR542x Wireless Network Adapter (PCI-Express) (rev 01)

I've plugged in a wifi dongle and updated to the latest kernel (3.0.0-14) but it is still not working. Nothing came up in jockey when searching for additional drivers.

The battery icon is also missing although this has already been reported somewhere on the internet.

ProblemType: Bug
DistroRelease: Ubuntu 11.10
Package: network-manager 0.9.1.90-0ubuntu3
ProcVersionSignature: Ubuntu 3.0.0-14.23-generic 3.0.9
Uname: Linux 3.0.0-14-generic i686
ApportVersion: 1.23-0ubuntu3
Architecture: i386
CRDA: Error: [Errno 2] No such file or directory
Date: Tue Dec 13 07:50:09 2011
IfupdownConfig:
auto lo
iface lo inet loopback
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release i386 (20111012)
IpRoute:
default via 192.168.1.254 dev wlan1 proto static
169.254.0.0/16 dev wlan1 scope link metric 1000
192.168.1.0/24 dev wlan1 proto kernel scope link src 192.168.1.67 metric 2
NetworkManager.state:
[main]
NetworkingEnabled=true
WirelessEnabled=true
WWANEnabled=true
WimaxEnabled=true
ProcEnviron:
LANGUAGE=en_GB:en
PATH=(custom, no user)
LANG=en_GB.UTF-8
SHELL=/bin/bash
SourcePackage: network-manager
UpgradeStatus: No upgrade log present (probably fresh install)
---
ApportVersion: 2.0.1-0ubuntu13
Architecture: i386
DistroRelease: Ubuntu 12.04
IfupdownConfig:
auto lo
iface lo inet loopback
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release i386 (20111012)
IpRoute:
default via 192.168.1.254 dev eth0 proto static
169.254.0.0/16 dev eth0 scope link metric 1000
192.168.1.0/24 dev eth0 proto kernel scope link src 192.168.1.71 metric 1
NetworkManager.state:
[main]
NetworkingEnabled=true
WirelessEnabled=true
WWANEnabled=true
WimaxEnabled=true
Package: network-manager 0.9.4.0-0ubuntu4.1
PackageArchitecture: i386
ProcEnviron:
LANGUAGE=en_GB:en
TERM=xterm
PATH=(custom, no user)
LANG=en_GB.UTF-8
SHELL=/bin/bash
ProcVersionSignature: Ubuntu 3.2.0-31.50-generic 3.2.28
RfKill:
0: phy0: Wireless LAN
Soft blocked: no
Hard blocked: no
Tags: precise running-unity
Uname: Linux 3.2.0-31-generic i686
UpgradeStatus: Upgraded to precise on 2012-10-09 (1 days ago)
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
nmcli-con:
NAME UUID TYPE TIMESTAMP TIMESTAMP-REAL AUTOCONNECT READONLY DBUS-PATH
Wired connection 1 f0e2ea08-9837-4854-9bc0-3f8b6a87f987 802-3-ethernet 1349938911 Thu 11 Oct 2012 08:01:51 BST yes no /org/freedesktop/NetworkManager/Settings/1
GEOFF 5b653340-a947-4e89-92c5-79119ae1e5c9 802-11-wireless 1323764108 Tue 13 Dec 2011 08:15:08 GMT yes no /org/freedesktop/NetworkManager/Settings/0
nmcli-dev:
DEVICE TYPE STATE DBUS-PATH
wlan0 802-11-wireless disconnected /org/freedesktop/NetworkManager/Devices/1
eth0 802-3-ethernet connected /org/freedesktop/NetworkManager/Devices/0
nmcli-nm:
RUNNING VERSION STATE NET-ENABLED WIFI-HARDWARE WIFI WWAN-HARDWARE WWAN
running 0.9.4.0 connected enabled enabled enabled enabled disabled
---
AcpiTables:

AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 2.0.1-0ubuntu13
Architecture: i386
ArecordDevices:
**** List of CAPTURE Hardware Devices ****
card 0: Intel [HDA Intel], device 0: ALC262 Analog [ALC262 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: liz 1561 F.... pulseaudio
Card0.Amixer.info:
Card hw:0 'Intel'/'HDA Intel at 0x34340000 irq 17'
   Mixer name : 'Realtek ALC262'
   Components : 'HDA:10ec0262,1179ff7b,00100302'
   Controls : 18
   Simple ctrls : 9
DistroRelease: Ubuntu 12.04
HibernationDevice: RESUME=UUID=aab0f234-53d1-4e60-968b-30134758a6e0
IfupdownConfig:
auto lo
iface lo inet loopback
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release i386 (20111012)
IpRoute:
default via 192.168.1.254 dev eth0 proto static
169.254.0.0/16 dev eth0 scope link metric 1000
192.168.1.0/24 dev eth0 proto kernel scope link src 192.168.1.71 metric 1
MachineType: TOSHIBA TOSHIBA NB100
NetworkManager.state:
[main]
NetworkingEnabled=true
WirelessEnabled=true
WWANEnabled=true
WimaxEnabled=true
Package: network-manager 0.9.4.0-0ubuntu4.1
PackageArchitecture: i386
ProcEnviron:
LANGUAGE=en_GB:en
TERM=xterm
PATH=(custom, no user)
LANG=en_GB.UTF-8
SHELL=/bin/bash
ProcFB: 0 VESA VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-31-generic root=UUID=5fed9f47-7b85-4f38-aa14-54e7a769afc9 ro quiet splash acpi=off noapic vt.handoff=7
ProcVersionSignature: Ubuntu 3.2.0-31.50-generic 3.2.28
RelatedPackageVersions:
linux-restricted-modules-3.2.0-31-generic N/A
linux-backports-modules-3.2.0-31-generic N/A
linux-firmware 1.79.1
RfKill:
0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
Tags: precise running-unity precise running-unity
Uname: Linux 3.2.0-31-generic i686
UpgradeStatus: Upgraded to precise on 2012-10-09 (2 days ago)
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 09/15/2008
dmi.bios.vendor: INSYDE
dmi.bios.version: 1.10
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: Portable PC
dmi.board.vendor: TOSHIBA
dmi.board.version: Base Board Version
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Insyde
dmi.chassis.version: None
dmi.modalias: dmi:bvnINSYDE:bvr1.10:bd09/15/2008:svnTOSHIBA:pnTOSHIBANB100:pvrPLL10E-00X00TEN:rvnTOSHIBA:rnPortablePC:rvrBaseBoardVersion:cvnInsyde:ct10:cvrNone:
dmi.product.name: TOSHIBA NB100
dmi.product.version: PLL10E-00X00TEN
dmi.sys.vendor: TOSHIBA
nmcli-con:
NAME UUID TYPE TIMESTAMP TIMESTAMP-REAL AUTOCONNECT READONLY DBUS-PATH
Wired connection 1 01915b58-07c7-428a-a03d-e300ac406050 802-3-ethernet 1350022575 Fri 12 Oct 2012 07:16:15 BST yes no /org/freedesktop/NetworkManager/Settings/1
GEOFF 5b653340-a947-4e89-92c5-79119ae1e5c9 802-11-wireless 1323764108 Tue 13 Dec 2011 08:15:08 GMT yes no /org/freedesktop/NetworkManager/Settings/0
nmcli-dev:
DEVICE TYPE STATE DBUS-PATH
wlan0 802-11-wireless disconnected /org/freedesktop/NetworkManager/Devices/1
eth0 802-3-ethernet connected /org/freedesktop/NetworkManager/Devices/0
nmcli-nm:
RUNNING VERSION STATE NET-ENABLED WIFI-HARDWARE WIFI WWAN-HARDWARE WWAN
running 0.9.4.0 connected enabled enabled enabled enabled disabled

See original description

Tags:

Revision history for this message

shclim (shclim) wrote on 2011-12-13:

Dependencies.txt Edit (2.3 KiB, text/plain; charset="utf-8")
IpAddr.txt Edit (828 bytes, text/plain; charset="utf-8")
IwConfig.txt Edit (740 bytes, text/plain; charset="utf-8")
NetDevice.eth0.txt Edit (440 bytes, text/plain; charset="utf-8")
NetDevice.lo.txt Edit (177 bytes, text/plain; charset="utf-8")
NetDevice.wlan0.txt Edit (455 bytes, text/plain; charset="utf-8")
NetDevice.wlan1.txt Edit (648 bytes, text/plain; charset="utf-8")
PciNetwork.txt Edit (1.4 KiB, text/plain; charset="utf-8")
RfKill.txt Edit (115 bytes, text/plain; charset="utf-8")
WifiSyslog.txt Edit (619.0 KiB, text/plain; charset="utf-8")

Revision history for this message

shclim (shclim) wrote on 2011-12-13:

lsusb Edit (519 bytes, text/plain)

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shclim (shclim) wrote on 2011-12-13:

lspci Edit (1.7 KiB, text/plain)

Revision history for this message

shclim (shclim) wrote on 2011-12-13:

lsmod Edit (1.7 KiB, text/plain)

shclim (shclim) on 2011-12-13

description:

updated

Ubuntu Foundations Team Bug Bot (crichton) on 2011-12-13

affects:

ubuntu → network-manager (Ubuntu)

shclim (shclim) on 2011-12-13

description:

updated

Revision history for this message

Launchpad Janitor (janitor) wrote on 2011-12-26:

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in network-manager (Ubuntu):
status:	New → Confirmed

Revision history for this message

Thomas Hood (jdthood) wrote on 2012-07-22:

@Scott: Is there any improvement in Ubuntu 12.04?

If you can reproduce the problem in Ubuntu 12.04, please reboot, reproduce it, then run "apport-collect 903584" to submit more relevant information about the affected system.

Changed in network-manager (Ubuntu):
status:	Confirmed → Incomplete

Revision history for this message

Launchpad Janitor (janitor) wrote on 2012-09-21:

[Expired for network-manager (Ubuntu) because there has been no activity for 60 days.]

Changed in network-manager (Ubuntu):
status:	Incomplete → Expired

Revision history for this message

shclim (shclim) wrote on 2012-10-10:

@jdthood I've only just been able to get hold of the laptop again. I updated the machine via ethernet and the wifi device is still not being picked up. I'll run "apport-collect 903584" when I get home this evening

Changed in network-manager (Ubuntu):
status:	Expired → Incomplete
status:	Incomplete → Confirmed

Revision history for this message

shclim (shclim) wrote on 2012-10-10:

#8 should have made clear that I updated the NB100 Toshiba laptop to 12.04.1 via the update manager.

Revision history for this message

shclim (shclim) wrote on 2012-10-11: CRDA.txt

#10

CRDA.txt Edit (257 bytes, text/plain)

apport information

tags:	added: apport-collected precise
description:	updated

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shclim (shclim) wrote on 2012-10-11: Dependencies.txt

#11

Dependencies.txt Edit (2.6 KiB, text/plain)

apport information

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shclim (shclim) wrote on 2012-10-11: IpAddr.txt

#12

IpAddr.txt Edit (678 bytes, text/plain)

apport information

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shclim (shclim) wrote on 2012-10-11: IwConfig.txt

#13

IwConfig.txt Edit (250 bytes, text/plain)

apport information

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shclim (shclim) wrote on 2012-10-11: NetDevice.eth0.txt

#14

NetDevice.eth0.txt Edit (512 bytes, text/plain)

apport information

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shclim (shclim) wrote on 2012-10-11: NetDevice.lo.txt

#15

NetDevice.lo.txt Edit (206 bytes, text/plain)

apport information

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shclim (shclim) wrote on 2012-10-11: NetDevice.wlan0.txt

#16

NetDevice.wlan0.txt Edit (527 bytes, text/plain)

apport information

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shclim (shclim) wrote on 2012-10-11: NetworkManager.conf.txt

#17

NetworkManager.conf.txt Edit (69 bytes, text/plain)

apport information

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shclim (shclim) wrote on 2012-10-11: PciNetwork.txt

#18

PciNetwork.txt Edit (1.4 KiB, text/plain)

apport information

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shclim (shclim) wrote on 2012-10-11: WifiSyslog.txt

#19

WifiSyslog.txt Edit (449.9 KiB, text/plain)

apport information

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shclim (shclim) wrote on 2012-10-11: Re: Toshiba NB100 Netbook fails to setup Atheros AR242x / AR542x Wireless Network Adapter

#20

Additional info; I've had to add "acpi=off" and "noapic" to GRUB_CMDLINE_LINUX_DEFAULT
to allow the machine to boot properly.

I'vealso tried the Ubuntu 12.10 beta 2 liveCD and it boots without these additions to grub. Network-manager also picks up my network and can connect. However, I can not install it as th machine freezes when I click the install icon.

I seem to remember that I could also login to my network in a previous LiveCD, but not after installation.

Revision history for this message

Brad Figg (brad-figg) wrote on 2012-10-11: Missing required logs.

#21

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 903584

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status:	New → Incomplete

Revision history for this message

shclim (shclim) wrote on 2012-10-12: AlsaDevices.txt

#22

AlsaDevices.txt Edit (437 bytes, text/plain)

apport information

description:

updated

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shclim (shclim) wrote on 2012-10-12: AplayDevices.txt

#23

AplayDevices.txt Edit (273 bytes, text/plain)

apport information

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shclim (shclim) wrote on 2012-10-12: BootDmesg.txt

#24

BootDmesg.txt Edit (45.3 KiB, text/plain)

apport information

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shclim (shclim) wrote on 2012-10-12: CRDA.txt

#25

CRDA.txt Edit (257 bytes, text/plain)

apport information

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shclim (shclim) wrote on 2012-10-12: Card0.Amixer.values.txt

#26

Card0.Amixer.values.txt Edit (1.8 KiB, text/plain)

apport information

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shclim (shclim) wrote on 2012-10-12: Card0.Codecs.codec.0.txt

#27

Card0.Codecs.codec.0.txt Edit (12.6 KiB, text/plain)

apport information

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shclim (shclim) wrote on 2012-10-12: CurrentDmesg.txt

#28

CurrentDmesg.txt Edit (691 bytes, text/plain)

apport information

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shclim (shclim) wrote on 2012-10-12: Dependencies.txt

#29

Dependencies.txt Edit (2.6 KiB, text/plain)

apport information

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shclim (shclim) wrote on 2012-10-12: IpAddr.txt

#30

IpAddr.txt Edit (678 bytes, text/plain)

apport information

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shclim (shclim) wrote on 2012-10-12: IwConfig.txt

#31

IwConfig.txt Edit (250 bytes, text/plain)

apport information

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shclim (shclim) wrote on 2012-10-12: Lspci.txt

#32

Lspci.txt Edit (11.0 KiB, text/plain)

apport information

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shclim (shclim) wrote on 2012-10-12: Lsusb.txt

#33

Lsusb.txt Edit (463 bytes, text/plain)

apport information

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shclim (shclim) wrote on 2012-10-12: NetDevice.eth0.txt

#34

NetDevice.eth0.txt Edit (512 bytes, text/plain)

apport information

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shclim (shclim) wrote on 2012-10-12: NetDevice.lo.txt

#35

NetDevice.lo.txt Edit (206 bytes, text/plain)

apport information

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shclim (shclim) wrote on 2012-10-12: NetDevice.wlan0.txt

#36

NetDevice.wlan0.txt Edit (527 bytes, text/plain)

apport information

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shclim (shclim) wrote on 2012-10-12: NetworkManager.conf.txt

#37

NetworkManager.conf.txt Edit (69 bytes, text/plain)

apport information

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shclim (shclim) wrote on 2012-10-12: PciMultimedia.txt

#38

PciMultimedia.txt Edit (596 bytes, text/plain)

apport information

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shclim (shclim) wrote on 2012-10-12: PciNetwork.txt

#39

PciNetwork.txt Edit (1.4 KiB, text/plain)

apport information

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shclim (shclim) wrote on 2012-10-12: ProcCpuinfo.txt

#40

ProcCpuinfo.txt Edit (750 bytes, text/plain)

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shclim (shclim) wrote on 2012-10-12: ProcInterrupts.txt

#41

ProcInterrupts.txt Edit (1.2 KiB, text/plain)

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shclim (shclim) wrote on 2012-10-12: ProcModules.txt

#42

ProcModules.txt Edit (1.7 KiB, text/plain)

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shclim (shclim) wrote on 2012-10-12: PulseList.txt

#43

PulseList.txt Edit (16.1 KiB, text/plain)

apport information

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shclim (shclim) wrote on 2012-10-12: UdevDb.txt

#44

UdevDb.txt Edit (86.5 KiB, text/plain)

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shclim (shclim) wrote on 2012-10-12: UdevLog.txt

#45

UdevLog.txt Edit (185.9 KiB, text/plain)

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shclim (shclim) wrote on 2012-10-12: WifiSyslog.txt

#46

WifiSyslog.txt Edit (94.1 KiB, text/plain)

apport information

Changed in linux (Ubuntu):
status:	Incomplete → Confirmed

Revision history for this message

shclim (shclim) wrote on 2012-10-12: Re: Toshiba NB100 Netbook fails to setup Atheros AR242x / AR542x Wireless Network Adapter

#47

FYI: after running apport-collect 903584 the line "No packages found matching linux." is printed to the screen

penalvch (penalvch) on 2012-10-13

summary:	- Toshiba NB100 Netbook fails to setup Atheros AR242x / AR542x Wireless - Network Adapter + 168c:001c Toshiba NB100 Netbook fails to setup Atheros AR242x / AR542x + Wireless Network Adapter
tags:	added: needs-upstream-testing

Revision history for this message

penalvch (penalvch) wrote on 2012-10-13:

#48

Marius Kotsbak, thank you for reporting this and helping make Ubuntu better. Regarding your Bug Description:
>" To load the live cd "acpi=off" needs to be added to the boot options..."

Do you currently have to use this WORKAROUND to boot after you have installed Ubuntu 11.10 and/or 12.04?

Changed in linux (Ubuntu):
importance:	Undecided → High
status:	Confirmed → Incomplete

Revision history for this message

shclim (shclim) wrote on 2012-10-13:

#49

@Christopher yes, acpi=off needs to be added to both the Ubuntu 11.10 AND the 12.04 Live CD. However, it works fine (without any non-default boot options) with the 12.10 beta 2 live CD

Revision history for this message

penalvch (penalvch) wrote on 2012-10-13:

#50

Scott Hosking, glad to hear you do not have to use the WORKAROUND in Quantal. I asked about this because we may be dealing with problems of problems (ex. you use your kernel WORKAROUND and you have problems like wifi, etc.).

Hence, do you still have the WiFi troubles in Quantal?

Revision history for this message

shclim (shclim) wrote on 2012-10-14:

#51

@Christopher, I've not been able to install Quantal to the hard drive as the system freezes when I try to install from the live cd. The wifi on the live CD does work however.

Revision history for this message

penalvch (penalvch) wrote on 2012-10-15:

#52

Scott Hosking, glad to hear the wifi works on the Quantal Live CD. As a WORKAROUND for the Quantal Live CD install problem, can you upgrade from Precise to Quantal following https://help.ubuntu.com/community/Upgrades#Upgrading_to_development_releases and report the results of the WiFi?

To address the problem with the Live CD freezing when you attempt to install, please boot with the newest Quantal Live CD available, execute the following via a terminal and feel free to subscribe me to it:
ubuntu-bug ubiquity

Revision history for this message

shclim (shclim) wrote on 2012-10-20:

#53

Hi all.. good news! It seems that all i needed to do was update the bios. Now it is all working great. I updated bios within windows xp. Thank you for your help, and sorry I didn't think of this earlier.

Changed in linux (Ubuntu):
status:	Incomplete → Invalid
Changed in network-manager (Ubuntu):
status:	Confirmed → Invalid
description:	updated

Revision history for this message

penalvch (penalvch) wrote on 2012-10-20:

#54

Scott Hosking, just curious, what is the URL to the BIOS you updated to?

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shclim (shclim) wrote on 2012-10-21:

#55

@Christopher

The bios url is: http://support1.toshiba-tro.de/tedd-files2/0/bios-20090924103337.zip

found via http://uk.computers.toshiba-europe.com/innovation/download_bios.jsp?service=UK

24/09/09 Toshiba NB100 2.10-WIN

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168c:001c Toshiba NB100 Netbook fails to setup Atheros AR242x / AR542x Wireless Network Adapter

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