Could not calculate the upgrade

[Stephen Thomason]

Could not calculate the upgrade

An unresolvable problem occurred while calculating the upgrade.

Please report this bug against the 'update-manager' package and include the following error message:
'E:Error, pkgProblemResolver::Resolve generated breaks, this may be caused by held packages.'

[RedSingularity (redsingularity)]

Please attach the files:

/var/log/dist-upgrade/main.log
/var/log/dist-upgrade/apt.log

Thanks.

[Stephen Thomason (stephenthomason)]

The folder is empty!?

To be sure, I made certain that hidden files were shown. I also checked the properties of the folder and it showed the folder as being empty.

Strange, no?

What else can I do to help you figure this one out?

Steve

> Date: Sun, 25 Dec 2011 06:31:21 +0000
> From: <email address hidden>
> To: <email address hidden>
> Subject: [Bug 902860] Re: Could not calculate the upgrade
>
> Please attach the files:
>
> /var/log/dist-upgrade/main.log
> /var/log/dist-upgrade/apt.log
>
> Thanks.
>
> ** Changed in: update-manager (Ubuntu)
> Status: New => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/902860
>
> Title:
> Could not calculate the upgrade
>
> Status in “update-manager” package in Ubuntu:
> Incomplete
>
> Bug description:
> Could not calculate the upgrade
>
> An unresolvable problem occurred while calculating the upgrade.
>
> Please report this bug against the 'update-manager' package and include the following error message:
> 'E:Error, pkgProblemResolver::Resolve generated breaks, this may be caused by held packages.'
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/update-manager/+bug/902860/+subscriptions

[RedSingularity (redsingularity)]

Did you get this error while upgrading to a newer version of Ubuntu?
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[Stephen Thomason (stephenthomason)]

No, I was just trying to install the regular security updates. I learned to hard way to never try to install a new version, but to install fresh from an iso.

Steve

> Date: Mon, 26 Dec 2011 01:22:14 +0000
> From: <email address hidden>
> To: <email address hidden>
> Subject: [Bug 902860] Re: Could not calculate the upgrade
>
> Did you get this error while upgrading to a newer version of Ubuntu?
> ---
> Ubuntu Bug Squad volunteer triager
> http://wiki.ubuntu.com/BugSquad
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/902860
>
> Title:
> Could not calculate the upgrade
>
> Status in “update-manager” package in Ubuntu:
> Incomplete
>
> Bug description:
> Could not calculate the upgrade
>
> An unresolvable problem occurred while calculating the upgrade.
>
> Please report this bug against the 'update-manager' package and include the following error message:
> 'E:Error, pkgProblemResolver::Resolve generated breaks, this may be caused by held packages.'
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/update-manager/+bug/902860/+subscriptions

[RedSingularity (redsingularity)]

Ok, so that directory should be empty then. Are you still getting that error message when using update-manager?
---
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[Stephen Thomason (stephenthomason)]

yes, I'm still getting that message. I'm running a raid mirror on two identical 1TB drives using the 64 bit alternate iso. everything works fine except for the update manager. i believe i am running 11.04 on this machine.

steve

> Date: Tue, 27 Dec 2011 07:04:30 +0000
> From: <email address hidden>
> To: <email address hidden>
> Subject: [Bug 902860] Re: Could not calculate the upgrade
>
> Ok, so that directory should be empty then. Are you still getting that error message when using update-manager?
> ---
> Ubuntu Bug Squad volunteer triager
> http://wiki.ubuntu.com/BugSquad
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/902860
>
> Title:
> Could not calculate the upgrade
>
> Status in “update-manager” package in Ubuntu:
> Incomplete
>
> Bug description:
> Could not calculate the upgrade
>
> An unresolvable problem occurred while calculating the upgrade.
>
> Please report this bug against the 'update-manager' package and include the following error message:
> 'E:Error, pkgProblemResolver::Resolve generated breaks, this may be caused by held packages.'
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/update-manager/+bug/902860/+subscriptions

[RedSingularity (redsingularity)]

Does running a dist-upgrade install the held packages?
---
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[Stephen Thomason (stephenthomason)]

i don't see a distribution upgrade option. the upgrade option under settings is set for "normal releases," but i seem to recall declining to upgrade to 11.10.

grayed out is 114 upgrades for 103mb.

> Date: Tue, 27 Dec 2011 23:49:49 +0000
> From: <email address hidden>
> To: <email address hidden>
> Subject: [Bug 902860] Re: Could not calculate the upgrade
>
> Does running a dist-upgrade install the held packages?
> ---
> Ubuntu Bug Squad volunteer triager
> http://wiki.ubuntu.com/BugSquad
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/902860
>
> Title:
> Could not calculate the upgrade
>
> Status in “update-manager” package in Ubuntu:
> Incomplete
>
> Bug description:
> Could not calculate the upgrade
>
> An unresolvable problem occurred while calculating the upgrade.
>
> Please report this bug against the 'update-manager' package and include the following error message:
> 'E:Error, pkgProblemResolver::Resolve generated breaks, this may be caused by held packages.'
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/update-manager/+bug/902860/+subscriptions

[RedSingularity (redsingularity)]

In a terminal do,

sudo apt-get dist-upgrade

Its not a distribution upgrade so dont worry about that. See if it installs the requested updates and corrects the problem.
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[Stephen Thomason (stephenthomason)]

Here's the error message I get:

Reading package lists... Done
Building dependency tree
Reading state information... Done
Calculating upgrade... Failed
The following packages have unmet dependencies:
 libglib2.0-0 : Breaks: gnome-control-center (< 1:3) but 1:2.32.1-0ubuntu15 is to be installed
E: Error, pkgProblemResolver::Resolve generated breaks, this may be caused by held packages.

Are we getting closer?

> Date: Wed, 28 Dec 2011 03:14:35 +0000
> From: <email address hidden>
> To: <email address hidden>
> Subject: [Bug 902860] Re: Could not calculate the upgrade
>
> In a terminal do,
>
> sudo apt-get dist-upgrade
>
> Its not a distribution upgrade so dont worry about that. See if it installs the requested updates and corrects the problem.
> ---
> Ubuntu Bug Squad volunteer triager
> http://wiki.ubuntu.com/BugSquad
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/902860
>
> Title:
> Could not calculate the upgrade
>
> Status in “update-manager” package in Ubuntu:
> Incomplete
>
> Bug description:
> Could not calculate the upgrade
>
> An unresolvable problem occurred while calculating the upgrade.
>
> Please report this bug against the 'update-manager' package and include the following error message:
> 'E:Error, pkgProblemResolver::Resolve generated breaks, this may be caused by held packages.'
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/update-manager/+bug/902860/+subscriptions

[RedSingularity (redsingularity)]

Yes. Lets see your sources files. You may need to remove some. Attach the whole directory:

/etc/apt/
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[Stephen Thomason (stephenthomason)]

is this what you need?

/etc/apt/apt.conf.d/00CDMountPoint
/etc/apt/apt.conf.d/00trustcdrom
/etc/apt/apt.conf.d/01autoremove
/etc/apt/apt.conf.d/05aptitude
/etc/apt/apt.conf.d/10periodic
/etc/apt/apt.conf.d/15update-stamp
/etc/apt/apt.conf.d/20archive
/etc/apt/apt.conf.d/20changelog
/etc/apt/apt.conf.d/20dbus
/etc/apt/apt.conf.d/50unattended-upgrades
/etc/apt/apt.conf.d/70debconf
/etc/apt/apt.conf.d/99update-notifier

/etc/apt/sources.list.d/alecive-antigone-natty.list
/etc/apt/sources.list.d/alecive-antigone-natty.list.save
/etc/apt/sources.list.d/ricotz-testing-natty.list

/etc/apt/secring.gpg
/etc/apt/sources.list
/etc/apt/sources.list.save
/etc/apt/sources.list~
/etc/apt/trustdb.gpg
/etc/apt/trusted.gpg
/etc/apt/trusted.gpg~

nothing contained in the other two directories - hidden files are shown

> Date: Wed, 28 Dec 2011 17:06:56 +0000
> From: <email address hidden>
> To: <email address hidden>
> Subject: [Bug 902860] Re: Could not calculate the upgrade
>
> Yes. Lets see your sources files. You may need to remove some. Attach
> the whole directory:
>
> /etc/apt/
> ---
> Ubuntu Bug Squad volunteer triager
> http://wiki.ubuntu.com/BugSquad
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/902860
>
> Title:
> Could not calculate the upgrade
>
> Status in “update-manager” package in Ubuntu:
> Incomplete
>
> Bug description:
> Could not calculate the upgrade
>
> An unresolvable problem occurred while calculating the upgrade.
>
> Please report this bug against the 'update-manager' package and include the following error message:
> 'E:Error, pkgProblemResolver::Resolve generated breaks, this may be caused by held packages.'
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/update-manager/+bug/902860/+subscriptions

[RedSingularity (redsingularity)]

Yes thats it but I need the actual directory. Thats just a list of the contents.

Thanks.
---
Ubuntu Bug Squad volunteer triager
http://wiki.ubuntu.com/BugSquad

[Stephen Thomason (stephenthomason)]

Is this what you need?

> Date: Fri, 30 Dec 2011 06:47:11 +0000
> From: <email address hidden>
> To: <email address hidden>
> Subject: [Bug 902860] Re: Could not calculate the upgrade
>
> Yes thats it but I need the actual directory. Thats just a list of the
> contents.
>
> Thanks.
> ---
> Ubuntu Bug Squad volunteer triager
> http://wiki.ubuntu.com/BugSquad
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/902860
>
> Title:
> Could not calculate the upgrade
>
> Status in “update-manager” package in Ubuntu:
> Incomplete
>
> Bug description:
> Could not calculate the upgrade
>
> An unresolvable problem occurred while calculating the upgrade.
>
> Please report this bug against the 'update-manager' package and include the following error message:
> 'E:Error, pkgProblemResolver::Resolve generated breaks, this may be caused by held packages.'
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/update-manager/+bug/902860/+subscriptions

[RedSingularity (redsingularity)]

Great. Now whats the output of:

apt-cache policy libglib2.0-0

and

apt-cache policy gnome-control-center
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[Stephen Thomason (stephenthomason)]

> Great. Now whats the output of:
>
> apt-cache policy libglib2.0-0

libglib2.0-0:
  Installed: 2.28.6-0ubuntu1
  Candidate: 2.31.7+git20111227.8ca2647c-0ubuntu1~11.04~ricotz0
  Version table:
     2.31.7+git20111227.8ca2647c-0ubuntu1~11.04~ricotz0 0
        500 http://ppa.launchpad.net/ricotz/testing/ubuntu/ natty/main amd64 Packages
 *** 2.28.6-0ubuntu1 0
        500 http://us.archive.ubuntu.com/ubuntu/ natty/main amd64 Packages
        100 /var/lib/dpkg/status

>
> and
>
> apt-cache policy gnome-control-center

gnome-control-center:
  Installed: 1:2.32.1-0ubuntu15
  Candidate: 1:3.0.2-1ubuntu3+natty2
  Version table:
     1:3.0.2-1ubuntu3+natty2 0
        500 http://ppa.launchpad.net/ricotz/testing/ubuntu/ natty/main amd64 Packages
 *** 1:2.32.1-0ubuntu15 0
        500 http://us.archive.ubuntu.com/ubuntu/ natty/main amd64 Packages
        100 /var/lib/dpkg/status

> ---
> Ubuntu Bug Squad volunteer triager
> http://wiki.ubuntu.com/BugSquad
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/902860
>
> Title:
> Could not calculate the upgrade
>
> Status in “update-manager” package in Ubuntu:
> Incomplete
>
> Bug description:
> Could not calculate the upgrade
>
> An unresolvable problem occurred while calculating the upgrade.
>
> Please report this bug against the 'update-manager' package and include the following error message:
> 'E:Error, pkgProblemResolver::Resolve generated breaks, this may be caused by held packages.'
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/update-manager/+bug/902860/+subscriptions

[RedSingularity (redsingularity)]

Commenting out or removing the PPA should solve the issue. This is the one causing the problem "http://ppa.launchpad.net/ricotz/testing/ubuntu/ natty/main amd64 ". Just curious, what version of ubuntu are you running? You can find out with the command:

lsb_release -drc
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[Stephen Thomason (stephenthomason)]

11.04 natty is the version

i went into the update manager and un-checked the ricotz sources, and the update now works great!

you're a genius! how did you know that was the source causing the problem?

> Date: Sun, 1 Jan 2012 02:11:25 +0000
> From: <email address hidden>
> To: <email address hidden>
> Subject: [Bug 902860] Re: Could not calculate the upgrade
>
> Commenting out or removing the PPA should solve the issue. This is the
> one causing the problem "http://ppa.launchpad.net/ricotz/testing/ubuntu/
> natty/main amd64 ". Just curious, what version of ubuntu are you
> running? You can find out with the command:
>
> lsb_release -drc
> ---
> Ubuntu Bug Squad volunteer triager
> http://wiki.ubuntu.com/BugSquad
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/902860
>
> Title:
> Could not calculate the upgrade
>
> Status in “update-manager” package in Ubuntu:
> Incomplete
>
> Bug description:
> Could not calculate the upgrade
>
> An unresolvable problem occurred while calculating the upgrade.
>
> Please report this bug against the 'update-manager' package and include the following error message:
> 'E:Error, pkgProblemResolver::Resolve generated breaks, this may be caused by held packages.'
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/update-manager/+bug/902860/+subscriptions

[RedSingularity (redsingularity)]

That PPA wants to upgrade the packages 'gnome-control-center ' and 'libglib2.0-0 ' among others I am sure, but the system does not want to upgrade them because it may break other packages. Usually this is not a problem with a PPA because it handles all dependencies. It may be a poorly put together PPA though, I am not sure. Also consider the fact that its not 'stable' but 'testing'.

Thanks for reporting this though, and feel free to report any other bugs you may find. Closing.
---
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[Stephen Thomason (stephenthomason)]

Tim, thank you very much for your help. I very much appreciate it.

Happy New Year!!

Steve

> Date: Mon, 2 Jan 2012 06:33:02 +0000
> From: <email address hidden>
> To: <email address hidden>
> Subject: [Bug 902860] Re: Could not calculate the upgrade
>
> That PPA wants to upgrade the packages 'gnome-control-center ' and
> 'libglib2.0-0 ' among others I am sure, but the system does not want to
> upgrade them because it may break other packages. Usually this is not a
> problem with a PPA because it handles all dependencies. It may be a
> poorly put together PPA though, I am not sure. Also consider the fact
> that its not 'stable' but 'testing'.
>
> Thanks for reporting this though, and feel free to report any other bugs you may find. Closing.
> ---
> Ubuntu Bug Squad volunteer triager
> http://wiki.ubuntu.com/BugSquad
>
> ** Changed in: update-manager (Ubuntu)
> Status: Incomplete => Invalid
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/902860
>
> Title:
> Could not calculate the upgrade
>
> Status in “update-manager” package in Ubuntu:
> Invalid
>
> Bug description:
> Could not calculate the upgrade
>
> An unresolvable problem occurred while calculating the upgrade.
>
> Please report this bug against the 'update-manager' package and include the following error message:
> 'E:Error, pkgProblemResolver::Resolve generated breaks, this may be caused by held packages.'
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/update-manager/+bug/902860/+subscriptions