Update manager does not install downloaded updates

[Carla Sella]

I get a message by update notifier that I have 3 updates to install (screenshot-1), I select show updates, then click on install updates, the first time after about a minute I get the same window of update manager with the same updates to install but it hasen't updated them, I re-click on install updates, I have to wait about 5-6 minutes to get an error message (screenshot-3).
I rebooted my pc but the problem is still there.
Before this happening got crash see bug #899633.

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: update-manager 1:0.154.6
ProcVersionSignature: Ubuntu 3.2.0-2.6-generic 3.2.0-rc3
Uname: Linux 3.2.0-2-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 1.90-0ubuntu1
Architecture: amd64
Date: Sat Dec 3 17:43:41 2011
ExecutablePath: /usr/bin/update-manager
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release amd64 (20091027)
InterpreterPath: /usr/bin/python2.7
PackageArchitecture: all
SourcePackage: update-manager
UpgradeStatus: Upgraded to precise on 2011-12-02 (1 days ago)
---
ApportVersion: 1.90-0ubuntu1
Architecture: amd64
DistroRelease: Ubuntu 12.04
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release amd64 (20091027)
NonfreeKernelModules: nvidia
Package: update-manager 1:0.155.1
PackageArchitecture: all
ProcVersionSignature: Ubuntu 3.2.0-7.13-generic 3.2.0-rc7
Tags: precise running-unity dist-upgrade
Uname: Linux 3.2.0-7-generic x86_64
UpgradeStatus: Upgraded to precise on 2011-12-02 (29 days ago)
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare video
---
ApportVersion: 1.90-0ubuntu1
Architecture: amd64
DistroRelease: Ubuntu 12.04
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release amd64 (20091027)
NonfreeKernelModules: nvidia
Package: update-manager 1:0.155.1
PackageArchitecture: all
ProcVersionSignature: Ubuntu 3.2.0-7.13-generic 3.2.0-rc7
Tags: precise dist-upgrade
Uname: Linux 3.2.0-7-generic x86_64
UpgradeStatus: Upgraded to precise on 2011-12-02 (29 days ago)
UserGroups:

[Lukasz Olszewski (olszewskil)]

Try running the following command inside terminal and let us know what happens:

sudo apt-get update && sudo apt-get install -f && sudo apt-get upgrade

[Carla Sella (carla-sella)]

After running the commands in #4 and having received this output amoung other:

The following packages have been kept back:
  glib-networking ia32-libs
The following packages will be upgraded:
  libsmpeg0 libsoundtouch0 libsqlite0 synaptic
4 upgraded, 0 newly installed, 0 to remove and 2 not upgraded.
Need to get 2,483 kB of archives.
After this operation, 678 kB disk space will be freed.

I got a message from update notifier that I have 3 updates available (as before), I selected show updates and then install updates, after about a minute got the same screen and no updates installed, I cicked on install updates again, I had to wait about 5 minutes and got same error as before.

[Carla Sella (carla-sella)]

I do not understand exactly why but I seem to have solved the problem running the following commands from terminal as root user (after havint done what said in #4 yesterday):
apt-get update
apt-get upgrade
apt-get dist-upgrade
apt-get autoclean
apt-get autoremove

[Carla Sella (carla-sella)]

No, what said in #6 is not correct.
After running another apt-get update, I got update notifier notifying me that I had 2 updates to install, but when I tried to install them with update manager, I got the same problem that it does not install the updates.
So I tryed in terminal as root user:
apt-get upgrade

and the updates got installed, looks like I can only install updates from command line.

[Lukasz Olszewski (olszewskil)]

It seems like a problem back from dist upgrade. In such cases running apt-get dist-upgrade should normally fix that. However if this problem keeps coming back for you then please report back here attaching your /var/log/apt/history.log and term.log and we'll try to investigate further.

[Carla Sella (carla-sella)]

I confirm I had this problem twice today.

[Carla Sella (carla-sella)]

I'm attaching /var/log/apt/history.log.

[Carla Sella (carla-sella)]

and term.log.

[Lukasz Olszewski (olszewskil)]

In your term.log I can see nvidia related error:

Error! Bad return status for module build on kernel: 3.2.0-3-generic (x86_64)
Consult /var/lib/dkms/nvidia-173/173.14.30/build/make.log for more information.

We should try to eliminate this one before going any further. Please remove proprietary driver that you downloaded from nvidia and try using nvidia-current delivered in ubuntu repositories.

Also please try reinstalling the packages that can't be updated wither using synaptic or with apt-get install 'appname' --reinstall

[Carla Sella (carla-sella)]

I removed proprietary driver nvidia-173:amd64 and left nvidia-current (it was already installed).
I got a message from update notifier for 3 updates available, I clicked on show updates and then install updates, I was not prompted for my password, after about 5 minutes update manager displayed the same updates again and the install updates button was available again but nothing was installed.

I ran apt-get update, apt-get upgrade, I always get the following packages kept back: glib-networking ia32-libs.
I ran apt-get dist-upgrade and also here the same two packages are always kept back.
So I ran apt-get insall glib-networking --reinstall, and it got reinstalled.
When I tried apt-get install ia32-libs --reinstall I got this output:

Reading package lists... Done
Building dependency tree
Reading state information... Done
Some packages could not be installed. This may mean that you have
requested an impossible situation or if you are using the unstable
distribution that some required packages have not yet been created
or been moved out of Incoming.
The following information may help to resolve the situation:

The following packages have unmet dependencies:
 ia32-libs : Depends: ia32-libs-multiarch
E: Unable to correct problems, you have held broken packages.

As I had other 13 updates to install, I ran apt-get update again and tried to use update-manager to update those 13 updates, this time I was promted for my password, but after a minute, the install updates button wasn't grey anymore and available but no update was installed.
So I tried apt-get upgrade, got the message that the following packages have been kept back:
  gir1.2-rb-3.0 ia32-libs librhythmbox-core4 poppler-utils rhythmbox rhythmbox-plugin-cdrecorder
  rhythmbox-plugins
Then I entered apt-get dist-upgrade, the previous packages kept back got installed but the following package got kept back:
  ia32-libs.

[Lukasz Olszewski (olszewskil)]

Well Carla this is perfectly normal for alpha-1 release stage. Simply not all packages are available on time in the repositories. You just have to wait for the correct version to get released. This is not a bug and as I said it is to be expected in testing so marking this as invalid.

[Carla Sella (carla-sella)]

Hello Lukasz,
I think you misunderstood the problem.
The problem is not that some packages do not get installed, but that if I have some updates (in the last case they were 13) I cannot get them installed using update manager, I have to use apt-get.
It does not matter if 2 of the 13 packages do not get installed, but the other 11 simply are not installed using update manager , that's the real problem.

[Carla Sella (carla-sella)]

It happened again with 60 updates that showed up in the update notifier.
I selected show updates, then clicked on install updates, I was prompted for my password, the update-manager went gray, after a minute everything became normal again but the 60 updates weren't installed, so I clicked on install updates again, but after 5-6 minutes got the error in the attached image.
After this I ran as root:
apt-get update
apt-get upgrade
apt-get dist-upgrade
and all the updates got installed.

So concluding I can only install updates with apt-get and not with update-manager.

[Carla Sella (carla-sella)]

I tried to reinstall update manager:

apt-get install update-manager --reinstall

but first I got a crash, reported in bug #903328, then after rebooting I get a notification (yellow/orange sun in notification area) but I can't do anything, if I select show updates, nothing happens, if I select install updates, nothing happens, If I select preferences, nothing happens.

If I run as root:
apt-get update
apt-get upgrade
apt-get dist-upgrade

updates get installed.

[Carla Sella (carla-sella)]

With all updates installed it's still happening to me.

[RedSingularity (redsingularity)]

Lets try a few things here:

First, if you run update-manager as:

gksu update-manager

Does it run as expected?
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[Carla Sella (carla-sella)]

Hello Tim,
I ran gksu update-manager in terminal, update-manager opened, I clicked on check, it took quite a wile (about 4-5 minutes) to come back from that grey status when it's busy, after that I got a crash message.

[Carla Sella (carla-sella)]

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[Carla Sella (carla-sella)]

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[Carla Sella (carla-sella)]

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[Carla Sella (carla-sella)]

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[Carla Sella (carla-sella)]

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[Carla Sella (carla-sella)]

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[Carla Sella (carla-sella)]

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[Carla Sella (carla-sella)]

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[Carla Sella (carla-sella)]

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[Carla Sella (carla-sella)]

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[Carla Sella (carla-sella)]

It was update notifier that crashed.

[Carla Sella (carla-sella)]

After reporting the update notifier bug, without closing update-manager, I clicked on check, got one update to do.
I clicked on install updates it took about 3 minutes but after coming back from the gray state the update was not installed and the update-manager still showed me the same previous update to install.
I'm attaching a screen-shot of update-manager and the update it does not install.
I'm sure that if I run apt-get update and apt-get upgrade this update will be installed as I am doing latey after having encounterd this bug.

[Carla Sella (carla-sella)]

This time i clicked on install updates for the second time, without closing update-manager, and the update got installed.
Next time I have some updates I will tell you if I can install them the second time I click on install updates after update notifier crashes.

[Carla Sella (carla-sella)]

I now saw this crash of aptdaemon, I'm attaching crash report now.

[Carla Sella (carla-sella)]

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[Carla Sella (carla-sella)]

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[Carla Sella (carla-sella)]

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[Carla Sella (carla-sella)]

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[Carla Sella (carla-sella)]

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[Carla Sella (carla-sella)]

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[Carla Sella (carla-sella)]

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[Carla Sella (carla-sella)]

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[Carla Sella (carla-sella)]

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[Carla Sella (carla-sella)]

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[RedSingularity (redsingularity)]

Run it in a terminal and paste the error messages here.
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[Carla Sella (carla-sella)]

I ran update-manager in terminal.
First I clicked on check, then on intall updates, after about 3-4 minutes update-manager came back from the grey state but updates were not installed, I clicked on install updates for the second time and then they got installed, this is the output on my terminal:

charlie@charlie02:~$ update-manager

Gdk-CRITICAL **: gdk_window_get_pointer: assertion `GDK_IS_WINDOW (window)' failed

Gdk-CRITICAL **: gdk_window_get_pointer: assertion `GDK_IS_WINDOW (window)' failed

Gdk-CRITICAL **: gdk_window_get_pointer: assertion `GDK_IS_WINDOW (window)' failed

Gdk-CRITICAL **: gdk_window_get_pointer: assertion `GDK_IS_WINDOW (window)' failed

Gdk-CRITICAL **: gdk_window_get_pointer: assertion `GDK_IS_WINDOW (window)' failed

Gdk-CRITICAL **: gdk_window_get_pointer: assertion `GDK_IS_WINDOW (window)' failed

Gdk-CRITICAL **: gdk_window_get_pointer: assertion `GDK_IS_WINDOW (window)' failed

Gdk-CRITICAL **: gdk_window_get_pointer: assertion `GDK_IS_WINDOW (window)' failed

Gdk-CRITICAL **: gdk_window_get_pointer: assertion `GDK_IS_WINDOW (window)' failed

Gdk-CRITICAL **: gdk_window_get_pointer: assertion `GDK_IS_WINDOW (window)' failed

Gdk-CRITICAL **: gdk_window_get_pointer: assertion `GDK_IS_WINDOW (window)' failed

Gdk-CRITICAL **: gdk_window_get_pointer: assertion `GDK_IS_WINDOW (window)' failed

Gdk-CRITICAL **: gdk_window_get_pointer: assertion `GDK_IS_WINDOW (window)' failed

Gdk-CRITICAL **: gdk_window_get_pointer: assertion `GDK_IS_WINDOW (window)' failed

Gdk-CRITICAL **: gdk_window_get_pointer: assertion `GDK_IS_WINDOW (window)' failed

Gdk-CRITICAL **: gdk_window_get_pointer: assertion `GDK_IS_WINDOW (window)' failed

Gdk-CRITICAL **: gdk_window_get_pointer: assertion `GDK_IS_WINDOW (window)' failed

Gdk-CRITICAL **: gdk_window_get_pointer: assertion `GDK_IS_WINDOW (window)' failed
debconf: DbDriver "passwords" warning: could not open /var/cache/debconf/passwords.dat: Permission denied
debconf: DbDriver "passwords" warning: could not open /var/cache/debconf/passwords.dat: Permission denied
debconf: DbDriver "passwords" warning: could not open /var/cache/debconf/passwords.dat: Permission denied
debconf: DbDriver "passwords" warning: could not open /var/cache/debconf/passwords.dat: Permission denied

Gdk-CRITICAL **: gdk_window_get_pointer: assertion `GDK_IS_WINDOW (window)' failed

Gdk-CRITICAL **: gdk_window_get_pointer: assertion `GDK_IS_WINDOW (window)' failed

Gdk-CRITICAL **: gdk_window_get_pointer: assertion `GDK_IS_WINDOW (window)' failed

Gdk-CRITICAL **: gdk_window_get_pointer: assertion `GDK_IS_WINDOW (window)' failed
charlie@charlie02:~$

[Carla Sella (carla-sella)]

I forgot to tell that between the first click on install updates and the second I got a crash from aptd.
If you need I can attach the crash file.

[RedSingularity (redsingularity)]

Yeah, attach that crash file as well.
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[Carla Sella (carla-sella)]

Here's the crash file.

[Brian Murray (brian-murray)]

Its likely that this is a duplicate of bug 894671 and will be resolved if you install the latest version of aptdaemon using apt e.g. sudo apt-get install aptdaemon. In the event that this fixes your issue please mark this bug as a duplicate of bug 894671.

[Carla Sella (carla-sella)]

I typed apt-get install aptdaemon in terminal window:

root@charlie02:/home/charlie# apt-get install aptdaemon
Reading package lists... Done
Building dependency tree
Reading state information... Done
aptdaemon is already the newest version.
The following packages were automatically installed and are no longer required:
  lib32bz2-1.0 lib32ncurses5
Use 'apt-get autoremove' to remove them.
0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.

I already have the latest version.

Now I have the current situation:

- update notifier: if I click on it and select "show updates", "install all updates" or "check for updates" nothing happens.
- update manager: everything seem ok, I can check for updates and install them.

What should I do? mark this bug a duplicate of bug 894671 ?
For the update notifier must I open a new bug ?

[RedSingularity (redsingularity)]

Lets close this one out since it had to do with the update-manager. If you would like to file another report for the update-notifier please feel free.
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