thunderbird crashes on startup

[ale!]

output of $ubuntu-bug thunderbird

ERROR: hook /usr/share/apport/package-hooks//thunderbird.py crashed:
Traceback (most recent call last):
  File "/usr/lib/python2.7/dist-packages/apport/report.py", line 670, in add_hooks_info
    symb['add_info'](self, ui)
  File "/usr/share/apport/package-hooks//thunderbird.py", line 873, in add_info
    populate_item(prefix + "IncompatibleExtensions", profile.dump_active_but_incompatible_extensions())
  File "/usr/share/apport/package-hooks//thunderbird.py", line 696, in dump_active_but_incompatible_extensions
    if extension.active_but_incompatible:
  File "/usr/share/apport/package-hooks//thunderbird.py", line 520, in active_but_incompatible
    return self.active and (self.cur_appver != None and compare_versions(self.cur_appver, self.min_appver) == -1 or compare_versions(self.cur_appver, self.max_appver) == 1)
  File "/usr/share/apport/package-hooks//thunderbird.py", line 207, in compare_versions
    raise VersionCompareFailed(saved_a, saved_b, e)
VersionCompareFailed: Failed to compare versions A = Safe Mode, B = 6.0a1 (invalid literal for int() with base 10: '')

lsb_release -rd
Description: Ubuntu 11.10
Release: 11.10

apt-cache policy thunderbird
thunderbird:
  Installed: 8.0+build1-0ubuntu0.11.10.1
  Candidate: 8.0+build1-0ubuntu0.11.10.1
  Version table:
 *** 8.0+build1-0ubuntu0.11.10.1 0
        500 http://security.ubuntu.com/ubuntu/ oneiric-security/main i386 Packages

        500 http://archive.ubuntu.com/ubuntu/ oneiric-updates/main i386 Packages
        500 http://it.archive.ubuntu.com/ubuntu/ oneiric-updates/main i386 Packages
        100 /var/lib/dpkg/status
     7.0.1+build1+nobinonly-0ubuntu1 0
        500 http://archive.ubuntu.com/ubuntu/ oneiric/main i386 Packages
        500 http://it.archive.ubuntu.com/ubuntu/ oneiric/main i386 Packages

I expect the software to open, while I always get the mozilla crash report window

ProblemType: Bug
DistroRelease: Ubuntu 11.10
Package: thunderbird 8.0+build1-0ubuntu0.11.10.1
ProcVersionSignature: Ubuntu 3.0.0-13.22-generic 3.0.6
Uname: Linux 3.0.0-13-generic i686
ApportVersion: 1.23-0ubuntu4
Architecture: i386
BuildID: 20111124200334
Date: Wed Nov 30 22:16:22 2011
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Release i386 (20110427.1)
ProcEnviron:
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
Profiles: Profile0 (Default) - LastVersion=Safe Mode/Safe Mode (Out of date)
SourcePackage: thunderbird
UpgradeStatus: Upgraded to oneiric on 2011-10-25 (36 days ago)

[Chris Coulson (chrisccoulson)]

Thanks, but please read the bug reporting guidelines, particularly the section about crashes: https://wiki.ubuntu.com/MozillaTeam/Bugs#Crashes (this is linked from the bug submission form on Launchpad)

[ale! (alebrieda)]

Ok, I supposed that I had to read further before sending the report, but this is the first time and i was a bit shallow. Thank you for the mail, I'll read the link.

Chris Coulson <email address hidden> ha scritto:

>Thanks, but please read the bug reporting guidelines, particularly the
>section about crashes: https://wiki.ubuntu.com/MozillaTeam/Bugs#Crashes
>(this is linked from the bug submission form on Launchpad)
>
>** Changed in: thunderbird (Ubuntu)
> Status: New => Invalid
>
>--
>You received this bug notification because you are subscribed to the bug
>report.
>https://bugs.launchpad.net/bugs/898362
>
>Title:
> thunderbird crashes on startup
>
>Status in “thunderbird” package in Ubuntu:
> Invalid
>
>Bug description:
> output of $ubuntu-bug thunderbird
>
> ERROR: hook /usr/share/apport/package-hooks//thunderbird.py crashed:
> Traceback (most recent call last):
> File "/usr/lib/python2.7/dist-packages/apport/report.py", line 670, in add_hooks_info
> symb['add_info'](self, ui)
> File "/usr/share/apport/package-hooks//thunderbird.py", line 873, in add_info
> populate_item(prefix + "IncompatibleExtensions", profile.dump_active_but_incompatible_extensions())
> File "/usr/share/apport/package-hooks//thunderbird.py", line 696, in dump_active_but_incompatible_extensions
> if extension.active_but_incompatible:
> File "/usr/share/apport/package-hooks//thunderbird.py", line 520, in active_but_incompatible
> return self.active and (self.cur_appver != None and compare_versions(self.cur_appver, self.min_appver) == -1 or compare_versions(self.cur_appver, self.max_appver) == 1)
> File "/usr/share/apport/package-hooks//thunderbird.py", line 207, in compare_versions
> raise VersionCompareFailed(saved_a, saved_b, e)
> VersionCompareFailed: Failed to compare versions A = Safe Mode, B = 6.0a1 (invalid literal for int() with base 10: '')
>
>
> lsb_release -rd
> Description: Ubuntu 11.10
> Release: 11.10
>
>
> apt-cache policy thunderbird
> thunderbird:
> Installed: 8.0+build1-0ubuntu0.11.10.1
> Candidate: 8.0+build1-0ubuntu0.11.10.1
> Version table:
> *** 8.0+build1-0ubuntu0.11.10.1 0
> 500 http://security.ubuntu.com/ubuntu/ oneiric-security/main i386 Packages
>
>
> 500 http://archive.ubuntu.com/ubuntu/ oneiric-updates/main i386 Packages
> 500 http://it.archive.ubuntu.com/ubuntu/ oneiric-updates/main i386 Packages
> 100 /var/lib/dpkg/status
> 7.0.1+build1+nobinonly-0ubuntu1 0
> 500 http://archive.ubuntu.com/ubuntu/ oneiric/main i386 Packages
> 500 http://it.archive.ubuntu.com/ubuntu/ oneiric/main i386 Packages
>
>
> I expect the software to open, while I always get the mozilla crash report window
>
> ProblemType: Bug
> DistroRelease: Ubuntu 11.10
> Package: thunderbird 8.0+build1-0ubuntu0.11.10.1
> ProcVersionSignature: Ubuntu 3.0.0-13.22-generic 3.0.6
> Uname: Linux 3.0.0-13-generic i686
> ApportVersion: 1.23-0ubuntu4
> Architecture: i386
> BuildID: 20111124200334
> Date: Wed Nov 30 22:16:22 2011
> InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Release i386 (20110427.1)
> ProcEnviron:
> PATH=(custom, ...

[Chris Coulson (chrisccoulson)]

Also, I'll fix the issue you hit with the Apport hook too. Thanks!