Ubuntu
network-manager package

Mobile broadband aspect of modem/storage device not showing up in NetworkManager -- Huawei E220, Novatel Wireless MiFi® 2352

Bug #885316 reported by Fabio Della Lena on 2011-11-02

This bug report is a duplicate of: Bug #868034: Huawei E220 and E1550 can't connect on Ubuntu 11.10/12.04. Edit Remove

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	network-manager (Ubuntu)	Confirmed	Undecided	Unassigned
	usb-modeswitch (Ubuntu)	Invalid	Undecided	Unassigned

Bug Description

it seems that usbserial has problems in mode switching when a connected device is both modem and storage (e.g. USB internet key)

ProblemType: Bug
DistroRelease: Ubuntu 11.10
Package: udev 173-0ubuntu4
ProcVersionSignature: Ubuntu 3.0.0-13.21-generic 3.0.6
Uname: Linux 3.0.0-13-generic x86_64
ApportVersion: 1.23-0ubuntu4
Architecture: amd64
CustomUdevRuleFiles: usbserial.rules
Date: Wed Nov 2 11:21:04 2011
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Release amd64 (20110426)
MachineType: Dell Inc. Latitude E6410
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.0.0-13-generic root=UUID=593b5cc0-2279-4148-bf82-0c32f6d6126d ro quiet splash vt.handoff=7
SourcePackage: udev
UpgradeStatus: Upgraded to oneiric on 2011-10-14 (18 days ago)
dmi.bios.date: 08/23/2011
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A10
dmi.board.name: 0667CC
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA10:bd08/23/2011:svnDellInc.:pnLatitudeE6410:pvr0001:rvnDellInc.:rn0667CC:rvrA00:cvnDellInc.:ct9:cvr:
dmi.product.name: Latitude E6410
dmi.product.version: 0001
dmi.sys.vendor: Dell Inc.
---
ApportVersion: 2.0.1-0ubuntu11
Architecture: amd64
DistroRelease: Ubuntu 12.04
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Release amd64 (20110426)
NetworkManager.state:
[main]
NetworkingEnabled=true
WirelessEnabled=true
WWANEnabled=true
WimaxEnabled=true
Package: network-manager 0.9.4.0-0ubuntu4.1
PackageArchitecture: amd64
Tags: precise running-unity
Uname: Linux 3.4.5-030405-generic x86_64
UpgradeStatus: Upgraded to precise on 2012-05-04 (74 days ago)
UserGroups: adm admin audio cdrom dialout dip fax floppy fuse libvirtd lpadmin netdev plugdev powerdev pulse pulse-access sambashare scanner tape vboxusers video
nmcli-dev:
DEVICE TYPE STATE DBUS-PATH
wlan0 802-11-wireless connected /org/freedesktop/NetworkManager/Devices/1
eth0 802-3-ethernet unavailable /org/freedesktop/NetworkManager/Devices/0
nmcli-nm:
RUNNING VERSION STATE NET-ENABLED WIFI-HARDWARE WIFI WWAN-HARDWARE WWAN
running 0.9.4.0 connected enabled enabled enabled enabled disabled
---
ApportVersion: 2.0.1-0ubuntu11
Architecture: amd64
DistroRelease: Ubuntu 12.04
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Release amd64 (20110426)
NetworkManager.state:
[main]
NetworkingEnabled=true
WirelessEnabled=true
WWANEnabled=true
WimaxEnabled=true
Package: network-manager 0.9.4.0-0ubuntu4.1
PackageArchitecture: amd64
Tags: precise running-unity
Uname: Linux 3.4.5-030405-generic x86_64
UpgradeStatus: Upgraded to precise on 2012-05-04 (74 days ago)
UserGroups: adm admin audio cdrom dialout dip fax floppy fuse libvirtd lpadmin netdev plugdev powerdev pulse pulse-access sambashare scanner tape vboxusers video
nmcli-dev:
DEVICE TYPE STATE DBUS-PATH
wlan0 802-11-wireless connected /org/freedesktop/NetworkManager/Devices/1
eth0 802-3-ethernet unavailable /org/freedesktop/NetworkManager/Devices/0
nmcli-nm:
RUNNING VERSION STATE NET-ENABLED WIFI-HARDWARE WIFI WWAN-HARDWARE WWAN
running 0.9.4.0 connected enabled enabled enabled enabled disabled
---
ApportVersion: 2.0.1-0ubuntu11
Architecture: amd64
DistroRelease: Ubuntu 12.04
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Release amd64 (20110426)
NetworkManager.state:
[main]
NetworkingEnabled=true
WirelessEnabled=true
WWANEnabled=true
WimaxEnabled=true
Package: network-manager 0.9.4.0-0ubuntu4.1
PackageArchitecture: amd64
Tags: precise running-unity
Uname: Linux 3.4.5-030405-generic x86_64
UpgradeStatus: Upgraded to precise on 2012-05-04 (74 days ago)
UserGroups: adm admin audio cdrom dialout dip fax floppy fuse libvirtd lpadmin netdev plugdev powerdev pulse pulse-access sambashare scanner tape vboxusers video
nmcli-dev:
DEVICE TYPE STATE DBUS-PATH
wlan0 802-11-wireless connected /org/freedesktop/NetworkManager/Devices/1
eth0 802-3-ethernet unavailable /org/freedesktop/NetworkManager/Devices/0
nmcli-nm:
RUNNING VERSION STATE NET-ENABLED WIFI-HARDWARE WIFI WWAN-HARDWARE WWAN
running 0.9.4.0 connected enabled enabled enabled enabled disabled

See original description

Tags:

Revision history for this message

Fabio Della Lena (fdellalena) wrote on 2011-11-02:

BootDmesg.txt Edit (80.1 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (247.4 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (1.8 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (13.8 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (532 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (3.3 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (135 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (2.1 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (5.2 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (129.4 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (289.4 KiB, text/plain; charset="utf-8")

Martin Pitt (pitti) on 2011-11-02

affects:

udev (Ubuntu) → usb-modeswitch (Ubuntu)

Revision history for this message

Josua Dietze (digidietze) wrote on 2011-11-25:

This is not a usb_modeswitch problem, as mode switching and serial port creation have completed fine.

Re-assigning to "network-manager".

affects:

usb-modeswitch (Ubuntu) → network-manager (Ubuntu)

Thomas Hood (jdthood) on 2012-06-25

summary:

Mobile Broadband not showing in Network Manager after update from 11.04
- to 11.10
+ to 11.10 -- problem with mode switching

Revision history for this message

Thomas Hood (jdthood) wrote on 2012-07-04: Re: Mobile broadband aspect of modem/storage device not showing up in NetworkManager

Please plug in the device and then run "apport-collect 885316" to send more information.

summary:	- Mobile Broadband not showing in Network Manager after update from 11.04 - to 11.10 -- problem with mode switching + Mobile broadband aspect of modem/storage device not showing up in + NetworkManager
Changed in network-manager (Ubuntu):
status:	New → Incomplete

Revision history for this message

Fabio Della Lena (fdellalena) wrote on 2012-07-17: CRDA.txt

CRDA.txt Edit (200 bytes, text/plain)

apport information

tags:	added: apport-collected precise
description:	updated

Revision history for this message

Fabio Della Lena (fdellalena) wrote on 2012-07-17: Dependencies.txt

Dependencies.txt Edit (2.6 KiB, text/plain)

apport information

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Fabio Della Lena (fdellalena) wrote on 2012-07-17: IfupdownConfig.txt

IfupdownConfig.txt Edit (424 bytes, text/plain)

apport information

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Fabio Della Lena (fdellalena) wrote on 2012-07-17: IpAddr.txt

IpAddr.txt Edit (1.5 KiB, text/plain)

apport information

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Fabio Della Lena (fdellalena) wrote on 2012-07-17: IpRoute.txt

IpRoute.txt Edit (396 bytes, text/plain)

apport information

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Fabio Della Lena (fdellalena) wrote on 2012-07-17: IwConfig.txt

IwConfig.txt Edit (616 bytes, text/plain)

apport information

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Fabio Della Lena (fdellalena) wrote on 2012-07-17: NetDevice.eth0.txt

#10

NetDevice.eth0.txt Edit (439 bytes, text/plain)

apport information

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Fabio Della Lena (fdellalena) wrote on 2012-07-17: NetDevice.lo.txt

#11

NetDevice.lo.txt Edit (206 bytes, text/plain)

apport information

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Fabio Della Lena (fdellalena) wrote on 2012-07-17: NetDevice.virbr0.txt

#12

NetDevice.virbr0.txt Edit (236 bytes, text/plain)

apport information

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Fabio Della Lena (fdellalena) wrote on 2012-07-17: NetDevice.vmnet1.txt

#13

NetDevice.vmnet1.txt Edit (218 bytes, text/plain)

apport information

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Fabio Della Lena (fdellalena) wrote on 2012-07-17: NetDevice.vmnet8.txt

#14

NetDevice.vmnet8.txt Edit (218 bytes, text/plain)

apport information

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Fabio Della Lena (fdellalena) wrote on 2012-07-17: NetDevice.wlan0.txt

#15

NetDevice.wlan0.txt Edit (512 bytes, text/plain)

apport information

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Fabio Della Lena (fdellalena) wrote on 2012-07-17: NetworkManager.conf.txt

#16

NetworkManager.conf.txt Edit (69 bytes, text/plain)

apport information

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Fabio Della Lena (fdellalena) wrote on 2012-07-17: PciNetwork.txt

#17

PciNetwork.txt Edit (1.2 KiB, text/plain)

apport information

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Fabio Della Lena (fdellalena) wrote on 2012-07-17: ProcEnviron.txt

#18

ProcEnviron.txt Edit (359 bytes, text/plain)

apport information

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Fabio Della Lena (fdellalena) wrote on 2012-07-17: RfKill.txt

#19

RfKill.txt Edit (120 bytes, text/plain)

apport information

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Fabio Della Lena (fdellalena) wrote on 2012-07-17: WifiSyslog.txt

#20

WifiSyslog.txt Edit (893.4 KiB, text/plain)

apport information

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Fabio Della Lena (fdellalena) wrote on 2012-07-17: nmcli-con.txt

#21

nmcli-con.txt Edit (5.3 KiB, text/plain)

apport information

description:

updated

Revision history for this message

Fabio Della Lena (fdellalena) wrote on 2012-07-17: CRDA.txt

#22

CRDA.txt Edit (200 bytes, text/plain)

apport information

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Fabio Della Lena (fdellalena) wrote on 2012-07-17: Dependencies.txt

#23

Dependencies.txt Edit (2.6 KiB, text/plain)

apport information

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Fabio Della Lena (fdellalena) wrote on 2012-07-17: IfupdownConfig.txt

#24

IfupdownConfig.txt Edit (424 bytes, text/plain)

apport information

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Fabio Della Lena (fdellalena) wrote on 2012-07-17: IpAddr.txt

#25

IpAddr.txt Edit (1.5 KiB, text/plain)

apport information

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Fabio Della Lena (fdellalena) wrote on 2012-07-17: IpRoute.txt

#26

IpRoute.txt Edit (396 bytes, text/plain)

apport information

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Fabio Della Lena (fdellalena) wrote on 2012-07-17: IwConfig.txt

#27

IwConfig.txt Edit (616 bytes, text/plain)

apport information

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Fabio Della Lena (fdellalena) wrote on 2012-07-17: NetDevice.eth0.txt

#28

NetDevice.eth0.txt Edit (439 bytes, text/plain)

apport information

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Fabio Della Lena (fdellalena) wrote on 2012-07-17: NetDevice.lo.txt

#29

NetDevice.lo.txt Edit (206 bytes, text/plain)

apport information

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Fabio Della Lena (fdellalena) wrote on 2012-07-17: NetDevice.virbr0.txt

#30

NetDevice.virbr0.txt Edit (236 bytes, text/plain)

apport information

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Fabio Della Lena (fdellalena) wrote on 2012-07-17: NetDevice.vmnet1.txt

#31

NetDevice.vmnet1.txt Edit (218 bytes, text/plain)

apport information

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Fabio Della Lena (fdellalena) wrote on 2012-07-17: NetDevice.vmnet8.txt

#32

NetDevice.vmnet8.txt Edit (218 bytes, text/plain)

apport information

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Fabio Della Lena (fdellalena) wrote on 2012-07-17: NetDevice.wlan0.txt

#33

NetDevice.wlan0.txt Edit (512 bytes, text/plain)

apport information

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Fabio Della Lena (fdellalena) wrote on 2012-07-17: NetworkManager.conf.txt

#34

NetworkManager.conf.txt Edit (69 bytes, text/plain)

apport information

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Fabio Della Lena (fdellalena) wrote on 2012-07-17: PciNetwork.txt

#35

PciNetwork.txt Edit (1.2 KiB, text/plain)

apport information

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Fabio Della Lena (fdellalena) wrote on 2012-07-17: ProcEnviron.txt

#36

ProcEnviron.txt Edit (359 bytes, text/plain)

apport information

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Fabio Della Lena (fdellalena) wrote on 2012-07-17: RfKill.txt

#37

RfKill.txt Edit (120 bytes, text/plain)

apport information

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Fabio Della Lena (fdellalena) wrote on 2012-07-17: WifiSyslog.txt

#38

WifiSyslog.txt Edit (892.0 KiB, text/plain)

apport information

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Fabio Della Lena (fdellalena) wrote on 2012-07-17: nmcli-con.txt

#39

nmcli-con.txt Edit (5.3 KiB, text/plain)

apport information

description:

updated

Revision history for this message

Fabio Della Lena (fdellalena) wrote on 2012-07-17: CRDA.txt

#40

CRDA.txt Edit (200 bytes, text/plain)

apport information

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Fabio Della Lena (fdellalena) wrote on 2012-07-17: Dependencies.txt

#41

Dependencies.txt Edit (2.6 KiB, text/plain)

apport information

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Fabio Della Lena (fdellalena) wrote on 2012-07-17: IfupdownConfig.txt

#42

IfupdownConfig.txt Edit (424 bytes, text/plain)

apport information

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Fabio Della Lena (fdellalena) wrote on 2012-07-17: IpAddr.txt

#43

IpAddr.txt Edit (1.5 KiB, text/plain)

apport information

Revision history for this message

Fabio Della Lena (fdellalena) wrote on 2012-07-17: IpRoute.txt

#44

IpRoute.txt Edit (396 bytes, text/plain)

apport information

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Fabio Della Lena (fdellalena) wrote on 2012-07-17: IwConfig.txt

#45

IwConfig.txt Edit (616 bytes, text/plain)

apport information

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Fabio Della Lena (fdellalena) wrote on 2012-07-17: NetDevice.eth0.txt

#46

NetDevice.eth0.txt Edit (439 bytes, text/plain)

apport information

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Fabio Della Lena (fdellalena) wrote on 2012-07-17: NetDevice.lo.txt

#47

NetDevice.lo.txt Edit (206 bytes, text/plain)

apport information

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Fabio Della Lena (fdellalena) wrote on 2012-07-17: NetDevice.virbr0.txt

#48

NetDevice.virbr0.txt Edit (236 bytes, text/plain)

apport information

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Fabio Della Lena (fdellalena) wrote on 2012-07-17: NetDevice.vmnet1.txt

#49

NetDevice.vmnet1.txt Edit (218 bytes, text/plain)

apport information

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Fabio Della Lena (fdellalena) wrote on 2012-07-17: NetDevice.vmnet8.txt

#50

NetDevice.vmnet8.txt Edit (218 bytes, text/plain)

apport information

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Fabio Della Lena (fdellalena) wrote on 2012-07-17: NetDevice.wlan0.txt

#51

NetDevice.wlan0.txt Edit (512 bytes, text/plain)

apport information

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Fabio Della Lena (fdellalena) wrote on 2012-07-17: NetworkManager.conf.txt

#52

NetworkManager.conf.txt Edit (69 bytes, text/plain)

apport information

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Fabio Della Lena (fdellalena) wrote on 2012-07-17: PciNetwork.txt

#53

PciNetwork.txt Edit (1.2 KiB, text/plain)

apport information

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Fabio Della Lena (fdellalena) wrote on 2012-07-17: ProcEnviron.txt

#54

ProcEnviron.txt Edit (359 bytes, text/plain)

apport information

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Fabio Della Lena (fdellalena) wrote on 2012-07-17: RfKill.txt

#55

RfKill.txt Edit (120 bytes, text/plain)

apport information

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Fabio Della Lena (fdellalena) wrote on 2012-07-17: WifiSyslog.txt

#56

WifiSyslog.txt Edit (890.9 KiB, text/plain)

apport information

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Fabio Della Lena (fdellalena) wrote on 2012-07-17: nmcli-con.txt

#57

nmcli-con.txt Edit (5.3 KiB, text/plain)

apport information

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Thomas Hood (jdthood) wrote on 2012-07-18: Re: Mobile broadband aspect of modem/storage device not showing up in NetworkManager

#58

What is the exact vendor name and model number of the device in question?

Revision history for this message

Fabio Della Lena (fdellalena) wrote on 2012-07-22: Re: [Bug 885316] Re: Mobile broadband aspect of modem/storage device not showing up in NetworkManager

#59

Download full text (5.5 KiB)

I've tried with two devices:
1) 12d1:1003 Huawei Technologies Co., Ltd. E220 HSDPA Modem /
E230/E270/E870 HSDPA/HSUPA Modem
2) 1410:5041 Novatel Wireless Mifi 2352

Regards
Fabio

2012/7/18 Thomas Hood <email address hidden>:
> What is the exact vendor name and model number of the device in
> question?
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/885316
>
> Title:
> Mobile broadband aspect of modem/storage device not showing up in
> NetworkManager
>
> Status in “network-manager” package in Ubuntu:
> Incomplete
>
> Bug description:
> it seems that usbserial has problems in mode switching when a
> connected device is both modem and storage (e.g. USB internet key)
>
> ProblemType: Bug
> DistroRelease: Ubuntu 11.10
> Package: udev 173-0ubuntu4
> ProcVersionSignature: Ubuntu 3.0.0-13.21-generic 3.0.6
> Uname: Linux 3.0.0-13-generic x86_64
> ApportVersion: 1.23-0ubuntu4
> Architecture: amd64
> CustomUdevRuleFiles: usbserial.rules
> Date: Wed Nov 2 11:21:04 2011
> InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Release amd64 (20110426)
> MachineType: Dell Inc. Latitude E6410
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.0.0-13-generic root=UUID=593b5cc0-2279-4148-bf82-0c32f6d6126d ro quiet splash vt.handoff=7
> SourcePackage: udev
> UpgradeStatus: Upgraded to oneiric on 2011-10-14 (18 days ago)
> dmi.bios.date: 08/23/2011
> dmi.bios.vendor: Dell Inc.
> dmi.bios.version: A10
> dmi.board.name: 0667CC
> dmi.board.vendor: Dell Inc.
> dmi.board.version: A00
> dmi.chassis.type: 9
> dmi.chassis.vendor: Dell Inc.
> dmi.modalias: dmi:bvnDellInc.:bvrA10:bd08/23/2011:svnDellInc.:pnLatitudeE6410:pvr0001:rvnDellInc.:rn0667CC:rvrA00:cvnDellInc.:ct9:cvr:
> dmi.product.name: Latitude E6410
> dmi.product.version: 0001
> dmi.sys.vendor: Dell Inc.
> ---
> ApportVersion: 2.0.1-0ubuntu11
> Architecture: amd64
> DistroRelease: Ubuntu 12.04
> InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Release amd64 (20110426)
> NetworkManager.state:
> [main]
> NetworkingEnabled=true
> WirelessEnabled=true
> WWANEnabled=true
> WimaxEnabled=true
> Package: network-manager 0.9.4.0-0ubuntu4.1
> PackageArchitecture: amd64
> Tags: precise running-unity
> Uname: Linux 3.4.5-030405-generic x86_64
> UpgradeStatus: Upgraded to precise on 2012-05-04 (74 days ago)
> UserGroups: adm admin audio cdrom dialout dip fax floppy fuse libvirtd lpadmin netdev plugdev powerdev pulse pulse-access sambashare scanner tape vboxusers video
> nmcli-dev:
> DEVICE TYPE STATE DBUS-PATH
> wlan0 802-11-wireless connected /org/freedesktop/NetworkManager/Devices/1
> eth0 802-3-ethernet unavailable /org/freedesktop/NetworkManager/Devices/0
> nmcli-nm:
> RUNNING VERSION STATE NET-ENABLED WIFI-HARDWARE WIFI WWAN-HARDWARE WWAN
> running 0.9.4.0 connected enabled enabled enabled enabled disabled
> ---
> ApportVersion: 2.0.1-0ubuntu11
> Architecture: amd64
> DistroRelease: Ubuntu 12...

I've tried with two devices:
1) 12d1:1003 Huawei Technologies Co., Ltd. E220 HSDPA Modem /
E230/E270/E870 HSDPA/HSUPA Modem
2) 1410:5041 Novatel Wireless Mifi 2352

Regards
Fabio

2012/7/18 Thomas Hood <885316@bugs.launchpad.net>:
> What is the exact vendor name and model number of the device in
> question?
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/885316
>
> Title:
>   Mobile broadband aspect of modem/storage device not showing up in
>   NetworkManager
>
> Status in “network-manager” package in Ubuntu:
>   Incomplete
>
> Bug description:
>   it seems that usbserial has problems in mode switching when a
>   connected device is both modem and storage (e.g. USB internet key)
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 11.10
>   Package: udev 173-0ubuntu4
>   ProcVersionSignature: Ubuntu 3.0.0-13.21-generic 3.0.6
>   Uname: Linux 3.0.0-13-generic x86_64
>   ApportVersion: 1.23-0ubuntu4
>   Architecture: amd64
>   CustomUdevRuleFiles: usbserial.rules
>   Date: Wed Nov  2 11:21:04 2011
>   InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Release amd64 (20110426)
>   MachineType: Dell Inc. Latitude E6410
>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.0.0-13-generic root=UUID=593b5cc0-2279-4148-bf82-0c32f6d6126d ro quiet splash vt.handoff=7
>   SourcePackage: udev
>   UpgradeStatus: Upgraded to oneiric on 2011-10-14 (18 days ago)
>   dmi.bios.date: 08/23/2011
>   dmi.bios.vendor: Dell Inc.
>   dmi.bios.version: A10
>   dmi.board.name: 0667CC
>   dmi.board.vendor: Dell Inc.
>   dmi.board.version: A00
>   dmi.chassis.type: 9
>   dmi.chassis.vendor: Dell Inc.
>   dmi.modalias: dmi:bvnDellInc.:bvrA10:bd08/23/2011:svnDellInc.:pnLatitudeE6410:pvr0001:rvnDellInc.:rn0667CC:rvrA00:cvnDellInc.:ct9:cvr:
>   dmi.product.name: Latitude E6410
>   dmi.product.version: 0001
>   dmi.sys.vendor: Dell Inc.
>   ---
>   ApportVersion: 2.0.1-0ubuntu11
>   Architecture: amd64
>   DistroRelease: Ubuntu 12.04
>   InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Release amd64 (20110426)
>   NetworkManager.state:
>    [main]
>    NetworkingEnabled=true
>    WirelessEnabled=true
>    WWANEnabled=true
>    WimaxEnabled=true
>   Package: network-manager 0.9.4.0-0ubuntu4.1
>   PackageArchitecture: amd64
>   Tags:  precise running-unity
>   Uname: Linux 3.4.5-030405-generic x86_64
>   UpgradeStatus: Upgraded to precise on 2012-05-04 (74 days ago)
>   UserGroups: adm admin audio cdrom dialout dip fax floppy fuse libvirtd lpadmin netdev plugdev powerdev pulse pulse-access sambashare scanner tape vboxusers video
>   nmcli-dev:
>    DEVICE     TYPE              STATE         DBUS-PATH
>    wlan0      802-11-wireless   connected     /org/freedesktop/NetworkManager/Devices/1
>    eth0       802-3-ethernet    unavailable   /org/freedesktop/NetworkManager/Devices/0
>   nmcli-nm:
>    RUNNING         VERSION    STATE           NET-ENABLED   WIFI-HARDWARE   WIFI       WWAN-HARDWARE   WWAN
>    running         0.9.4.0    connected       enabled       enabled         enabled    enabled         disabled
>   ---
>   ApportVersion: 2.0.1-0ubuntu11
>   Architecture: amd64
>   DistroRelease: Ubuntu 12.04
>   InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Release amd64 (20110426)
>   NetworkManager.state:
>    [main]
>    NetworkingEnabled=true
>    WirelessEnabled=true
>    WWANEnabled=true
>    WimaxEnabled=true
>   Package: network-manager 0.9.4.0-0ubuntu4.1
>   PackageArchitecture: amd64
>   Tags:  precise running-unity
>   Uname: Linux 3.4.5-030405-generic x86_64
>   UpgradeStatus: Upgraded to precise on 2012-05-04 (74 days ago)
>   UserGroups: adm admin audio cdrom dialout dip fax floppy fuse libvirtd lpadmin netdev plugdev powerdev pulse pulse-access sambashare scanner tape vboxusers video
>   nmcli-dev:
>    DEVICE     TYPE              STATE         DBUS-PATH
>    wlan0      802-11-wireless   connected     /org/freedesktop/NetworkManager/Devices/1
>    eth0       802-3-ethernet    unavailable   /org/freedesktop/NetworkManager/Devices/0
>   nmcli-nm:
>    RUNNING         VERSION    STATE           NET-ENABLED   WIFI-HARDWARE   WIFI       WWAN-HARDWARE   WWAN
>    running         0.9.4.0    connected       enabled       enabled         enabled    enabled         disabled
>   ---
>   ApportVersion: 2.0.1-0ubuntu11
>   Architecture: amd64
>   DistroRelease: Ubuntu 12.04
>   InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Release amd64 (20110426)
>   NetworkManager.state:
>    [main]
>    NetworkingEnabled=true
>    WirelessEnabled=true
>    WWANEnabled=true
>    WimaxEnabled=true
>   Package: network-manager 0.9.4.0-0ubuntu4.1
>   PackageArchitecture: amd64
>   Tags:  precise running-unity
>   Uname: Linux 3.4.5-030405-generic x86_64
>   UpgradeStatus: Upgraded to precise on 2012-05-04 (74 days ago)
>   UserGroups: adm admin audio cdrom dialout dip fax floppy fuse libvirtd lpadmin netdev plugdev powerdev pulse pulse-access sambashare scanner tape vboxusers video
>   nmcli-dev:
>    DEVICE     TYPE              STATE         DBUS-PATH
>    wlan0      802-11-wireless   connected     /org/freedesktop/NetworkManager/Devices/1
>    eth0       802-3-ethernet    unavailable   /org/freedesktop/NetworkManager/Devices/0
>   nmcli-nm:
>    RUNNING         VERSION    STATE           NET-ENABLED   WIFI-HARDWARE   WIFI       WWAN-HARDWARE   WWAN
>    running         0.9.4.0    connected       enabled       enabled         enabled    enabled         disabled
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/network-manager/+bug/885316/+subscriptions

Thomas Hood (jdthood) on 2012-07-22

summary:

Mobile broadband aspect of modem/storage device not showing up in
- NetworkManager
+ NetworkManager -- Huawei E220, Novatel Wireless MiFi® 2352

Revision history for this message

Thomas Hood (jdthood) wrote on 2012-07-22:

#60

The following extract from the syslog shows the kernel recognizing the device as a SCSI CD-ROM drive, not as a modem.

@Joshua: Can you please explain why you say that "This is not a usb_modeswitch problem, as mode switching and serial port creation have completed fine"?

Jul 17 22:50:51 ITMINFDLENA1 kernel: [ 1732.647795] usb 2-1.2: new full-speed USB device number 4 using ehci_hcd
Jul 17 22:50:51 ITMINFDLENA1 kernel: [ 1732.742269] usbserial_generic 2-1.2:1.0: generic converter detected
Jul 17 22:50:51 ITMINFDLENA1 kernel: [ 1732.742509] usb 2-1.2: generic converter now attached to ttyUSB0
Jul 17 22:50:51 ITMINFDLENA1 kernel: [ 1732.774512] Initializing USB Mass Storage driver...
Jul 17 22:50:51 ITMINFDLENA1 kernel: [ 1732.774616] usbcore: registered new interface driver usb-storage
Jul 17 22:50:51 ITMINFDLENA1 kernel: [ 1732.774620] USB Mass Storage support registered.
Jul 17 22:50:51 ITMINFDLENA1 modem-manager[1073]: <info> (ttyUSB0) opening serial port...
Jul 17 22:51:03 ITMINFDLENA1 modem-manager[1073]: <info> (ttyUSB0) closing serial port...
Jul 17 22:51:03 ITMINFDLENA1 modem-manager[1073]: <info> (ttyUSB0) serial port closed
Jul 17 22:51:03 ITMINFDLENA1 modem-manager[1073]: <info> (ttyUSB0) opening serial port...
Jul 17 22:51:09 ITMINFDLENA1 modem-manager[1073]: <info> (ttyUSB0) closing serial port...
Jul 17 22:51:09 ITMINFDLENA1 modem-manager[1073]: <info> (ttyUSB0) serial port closed
Jul 17 22:51:36 ITMINFDLENA1 kernel: [ 1777.684373] usb 2-1.2: USB disconnect, device number 4
Jul 17 22:51:36 ITMINFDLENA1 kernel: [ 1777.684613] generic ttyUSB0: generic converter now disconnected from ttyUSB0
Jul 17 22:51:36 ITMINFDLENA1 kernel: [ 1777.684642] usbserial_generic 2-1.2:1.0: device disconnected
Jul 17 22:51:42 ITMINFDLENA1 kernel: [ 1784.270601] usb 2-1.1: new full-speed USB device number 5 using ehci_hcd
Jul 17 22:51:42 ITMINFDLENA1 kernel: [ 1784.365133] usbserial_generic 2-1.1:1.0: generic converter detected
Jul 17 22:51:42 ITMINFDLENA1 kernel: [ 1784.365260] usb 2-1.1: generic converter now attached to ttyUSB0
Jul 17 22:58:11 ITMINFDLENA1 kernel: [ 2172.267863] usb 2-1.1: USB disconnect, device number 5
Jul 17 22:58:11 ITMINFDLENA1 kernel: [ 2172.268115] generic ttyUSB0: generic converter now disconnected from ttyUSB0
Jul 17 22:58:11 ITMINFDLENA1 kernel: [ 2172.268146] usbserial_generic 2-1.1:1.0: device disconnected
Jul 17 22:58:20 ITMINFDLENA1 kernel: [ 2180.899099] usb 2-1.1: new high-speed USB device number 6 using ehci_hcd
Jul 17 22:58:20 ITMINFDLENA1 kernel: [ 2181.009104] scsi6 : usb-storage 2-1.1:1.0
Jul 17 22:58:21 ITMINFDLENA1 kernel: [ 2182.008286] scsi 6:0:0:0: CD-ROM NVTL Mass Storage 2.31 PQ: 0 ANSI: 0
Jul 17 22:58:21 ITMINFDLENA1 kernel: [ 2182.016101] sr1: scsi-1 drive
Jul 17 22:58:21 ITMINFDLENA1 kernel: [ 2182.016370] sr 6:0:0:0: Attached scsi CD-ROM sr1
Jul 17 22:58:21 ITMINFDLENA1 kernel: [ 2182.016635] sr 6:0:0:0: Attached scsi generic sg2 type 5

The following extract from the syslog shows the kernel recognizing the device as a SCSI CD-ROM drive, not as a modem.

@Joshua: Can you please explain why you say that "This is not a usb_modeswitch problem, as mode switching and serial port creation have completed fine"?

Jul 17 22:50:51 ITMINFDLENA1 kernel: [ 1732.647795] usb 2-1.2: new full-speed USB device number 4 using ehci_hcd
Jul 17 22:50:51 ITMINFDLENA1 kernel: [ 1732.742269] usbserial_generic 2-1.2:1.0: generic converter detected
Jul 17 22:50:51 ITMINFDLENA1 kernel: [ 1732.742509] usb 2-1.2: generic converter now attached to ttyUSB0
Jul 17 22:50:51 ITMINFDLENA1 kernel: [ 1732.774512] Initializing USB Mass Storage driver...
Jul 17 22:50:51 ITMINFDLENA1 kernel: [ 1732.774616] usbcore: registered new interface driver usb-storage
Jul 17 22:50:51 ITMINFDLENA1 kernel: [ 1732.774620] USB Mass Storage support registered.
Jul 17 22:50:51 ITMINFDLENA1 modem-manager[1073]: <info>  (ttyUSB0) opening serial port...
Jul 17 22:51:03 ITMINFDLENA1 modem-manager[1073]: <info>  (ttyUSB0) closing serial port...
Jul 17 22:51:03 ITMINFDLENA1 modem-manager[1073]: <info>  (ttyUSB0) serial port closed
Jul 17 22:51:03 ITMINFDLENA1 modem-manager[1073]: <info>  (ttyUSB0) opening serial port...
Jul 17 22:51:09 ITMINFDLENA1 modem-manager[1073]: <info>  (ttyUSB0) closing serial port...
Jul 17 22:51:09 ITMINFDLENA1 modem-manager[1073]: <info>  (ttyUSB0) serial port closed
Jul 17 22:51:36 ITMINFDLENA1 kernel: [ 1777.684373] usb 2-1.2: USB disconnect, device number 4
Jul 17 22:51:36 ITMINFDLENA1 kernel: [ 1777.684613] generic ttyUSB0: generic converter now disconnected from ttyUSB0
Jul 17 22:51:36 ITMINFDLENA1 kernel: [ 1777.684642] usbserial_generic 2-1.2:1.0: device disconnected
Jul 17 22:51:42 ITMINFDLENA1 kernel: [ 1784.270601] usb 2-1.1: new full-speed USB device number 5 using ehci_hcd
Jul 17 22:51:42 ITMINFDLENA1 kernel: [ 1784.365133] usbserial_generic 2-1.1:1.0: generic converter detected
Jul 17 22:51:42 ITMINFDLENA1 kernel: [ 1784.365260] usb 2-1.1: generic converter now attached to ttyUSB0
Jul 17 22:58:11 ITMINFDLENA1 kernel: [ 2172.267863] usb 2-1.1: USB disconnect, device number 5
Jul 17 22:58:11 ITMINFDLENA1 kernel: [ 2172.268115] generic ttyUSB0: generic converter now disconnected from ttyUSB0
Jul 17 22:58:11 ITMINFDLENA1 kernel: [ 2172.268146] usbserial_generic 2-1.1:1.0: device disconnected
Jul 17 22:58:20 ITMINFDLENA1 kernel: [ 2180.899099] usb 2-1.1: new high-speed USB device number 6 using ehci_hcd
Jul 17 22:58:20 ITMINFDLENA1 kernel: [ 2181.009104] scsi6 : usb-storage 2-1.1:1.0
Jul 17 22:58:21 ITMINFDLENA1 kernel: [ 2182.008286] scsi 6:0:0:0: CD-ROM            NVTL     Mass Storage     2.31 PQ: 0 ANSI: 0
Jul 17 22:58:21 ITMINFDLENA1 kernel: [ 2182.016101] sr1: scsi-1 drive
Jul 17 22:58:21 ITMINFDLENA1 kernel: [ 2182.016370] sr 6:0:0:0: Attached scsi CD-ROM sr1
Jul 17 22:58:21 ITMINFDLENA1 kernel: [ 2182.016635] sr 6:0:0:0: Attached scsi generic sg2 type 5

Revision history for this message

Ernst Kloppenburg (ernst-kloppenburg) wrote on 2012-08-06:

#61

I seem to be experiencing something similar with 12.04 and a mifi 2352, no additional software installed:

it works sometimes, sometimes it does not

that means, sometimes after plugging the device into the usb port 'dmesg' shows lines like "usb 2-1.1: GSM modem (1-port) converter now attached to ttyUSB0" and the modem is useable
and sometimes (when plugging it in again) these lines do not show up and there is no modem accessible

Thomas Hood (jdthood) on 2012-08-07

Changed in network-manager (Ubuntu):
status:	Incomplete → Confirmed

Revision history for this message

Josua Dietze (digidietze) wrote on 2012-08-28:

#62

In reply to #60, Thomas Hood:

The first report contains "CurrentDmesg.txt". According to this, the option driver has bound and serial ports are available. So usb_modeswitch has fulfilled its task.

Marius B. Kotsbak (mariusko) on 2012-09-27

Changed in usb-modeswitch (Ubuntu):
status:	New → Invalid

Revision history for this message

Marius B. Kotsbak (mariusko) wrote on 2012-09-27:

#63

I regard this as a duplicate of bug #868034. Could you try a live CD of Ubuntu 12.10 (Quantal)?

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Ubuntunetwork-manager package

Mobile broadband aspect of modem/storage device not showing up in NetworkManager -- Huawei E220, Novatel Wireless MiFi® 2352

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