TouchPad randomly stop working

[Dragoneyes]

I'm on a fresh installation of Ubuntu Oneiric, on a Zareason Terra HD.
The problem is that the mouse touchpad randomly stops to work, and the only solution is a reboot. This bug report is taken with the issue in progress, i.e. with the touchpad not responding ( neither the right key and left key).
I hope this is a xorg bug. Ask me for more needed information.

ProblemType: Bug
DistroRelease: Ubuntu 11.10
Package: xorg 1:7.6+7ubuntu7
ProcVersionSignature: Ubuntu 3.0.0-12.20-generic 3.0.4
Uname: Linux 3.0.0-12-generic i686
.tmp.unity.support.test.0:

ApportVersion: 1.23-0ubuntu3
Architecture: i386
CompizPlugins: [core,composite,opengl,compiztoolbox,imgjpeg,decor,regex,imgpng,reflex,dbus,grid,place,vpswitch,mousepoll,move,animation,gnomecompat,resize,animationaddon,thumbnail,wobbly,cube,td,rotate,cubeaddon,expo,ezoom,unityshell]
CompositorRunning: compiz
CurrentDmesg: [ 126.197521] init: plymouth-stop pre-start process (2607) terminated with status 1
Date: Tue Oct 18 14:14:46 2011
DistUpgraded: Fresh install
DistroCodename: oneiric
DistroVariant: ubuntu
GraphicsCard:
 Intel Corporation N10 Family Integrated Graphics Controller [8086:a011] (prog-if 00 [VGA controller])
   Subsystem: Intel Corporation Device [8086:a001]
   Subsystem: Intel Corporation Device [8086:a001]
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release i386 (20111012)
MachineType: Zareason Corporation PT20
ProcEnviron:
 PATH=(custom, no user)
 LANG=it_IT.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.0.0-12-generic root=UUID=9c74d7b3-3d06-4494-b399-4395aac9cbc4 ro quiet splash vt.handoff=7
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/10/2010
dmi.bios.vendor: Phoenix Technologies LTD
dmi.bios.version: PT20_B1.1.216_E1.1.351_P0
dmi.board.asset.tag: Not Applicable
dmi.board.name: PT20
dmi.board.vendor: Zareason Corporation
dmi.board.version: MP
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 1
dmi.chassis.vendor: Zareason Corporation
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnPhoenixTechnologiesLTD:bvrPT20_B1.1.216_E1.1.351_P0:bd03/10/2010:svnZareasonCorporation:pnPT20:pvrMP:rvnZareasonCorporation:rnPT20:rvrMP:cvnZareasonCorporation:ct1:cvrN/A:
dmi.product.name: PT20
dmi.product.version: MP
dmi.sys.vendor: Zareason Corporation
version.compiz: compiz 1:0.9.6+bzr20110929-0ubuntu5
version.libdrm2: libdrm2 2.4.26-1ubuntu1
version.libgl1-mesa-dri: libgl1-mesa-dri 7.11-0ubuntu3
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 7.11-0ubuntu3
version.xserver-xorg: xserver-xorg 1:7.6+7ubuntu7
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.6.0-1ubuntu13
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:6.14.99~git20110811.g93fc084-0ubuntu1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.15.901-1ubuntu2
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:0.0.16+git20110411+8378443-1

[Dragoneyes (stiu)]

My netbook: https://zareason.com/shop/Terra-HD.html
with 1Gb Ram, 40Gb SSD, 3G modem.
I'm also adding the lshw output command.

[Dragoneyes (stiu)]

Just to add a one more information (because I'm also involved in another bug to the kernel), the kernel Linux 3.1rc9 have the same issue.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[mac.ryan (macryan)]

Title of the bug changed: this is happening on both my laptops too (they are two different Dell models, both having a synaptic touchpad)

[Ahmed Shams (ashams)]

Hello all,
Thank you for taking time to report this bug, actually this bug can be related to the kernel not to synaptics driver, to check for this please try to reload your 'psmouse' after suspending and see if it will work, to do so, please:
Open your terminal(Ctrl+Alt+T)
Enter and run the following command: sudo rmmod psmouse && sudo modprobe psmouse

I'm doing this to eliminate the possibility of being the psmouse is the cause, as recorded in:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/373690/comments/21
Thanks.

[perriman (chuchiperriman)]

reloading the module, the touchpad works fine again

[Ahmed Shams (ashams)]

Thank you perriman for your confirmation. Confirmed in 'psmouse' kernel module, moving to Kernel(linux).

[Joseph Salisbury (jsalisbury)]

Would it be possible for you to test the latest upstream kernel? It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . If possible, please test the latest kernel (Not a kernel in the daily directory). Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag(Only that one tag, please leave the others). This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text.

If this bug is fixed by the mainline kernel, please add the following tag 'kernel-fixed-upstream-KERNEL-VERSION'. For example, if kernel version 3.1-rc9 fixed and issue, the tag would be: 'kernel-fixed-upstream-v3.1-rc9'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Thanks in advance.

[Dragoneyes (stiu)]

I tried the kernel 3.2 rc2
stiu@dragonfly:~$ uname -a
Linux dragonfly 3.2.0-030200rc2-generic #201111151435 SMP Tue Nov 15 19:43:49 UTC 2011 i686 i686 i386 GNU/Linux
and the bug still exist.
(Moreover the wifi is not working, but I think/hope it is a rc problem, so I'm not going to open a new bug. I'm right?)

[Dragoneyes (stiu)]

For me, in Ubuntu 12.04 (with my netbook Zareason Terra HD) this bug is fixed.
[uname -a: 3.2.0-24-generic-pae #37-Ubuntu SMP Wed Apr 25 10:47:59 UTC 2012 i686 i686 i386 GNU/Linux]

[penalvch (penalvch)]

Dragoneyes, this bug report is being closed due to your last comment regarding this being fixed with an update. For future reference you can manage the status of your own bugs by clicking on the current status in the yellow line and then choosing a new status in the revealed drop down box. You can learn more about bug statuses at https://wiki.ubuntu.com/Bugs/Status. Thank you again for taking the time to report this bug and helping to make Ubuntu better. Please submit any future bugs you may find.