KARL Freezes on IE8/Windows XP Config
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
KARL3 |
Fix Released
|
Medium
|
Carlos de la Guardia |
Bug Description
Opening this ticket now in case anyone has any ideas, but our BP office support guys will keep us updated with any leads they have.
Hi Guys,
It is a very weird error. We cannot reproduce on all computers. It happens for certain users, and only with IE8 on Windows XP. Other browsers on XP and Win7 are fine. IE on Win7 is fine too. It happens only with IE8 on XP.
KARL page is loading and after few seconds the browser stops responding. We need to find what component of the page is causing this error, and why. I’ll let you know.
Kalman.
From: Nathaniel Katin-Borland
Sent: 04 October 2011 17:22
To: Kalman Donath
Cc: Robert Marianski
Subject: FW: KARL freezes Internet Explorer
Hi Kalman,
Please keep Robert and I updated on this issue. I was surprised to hear about Zsofia’s problem – we haven’t had any similar complaints yet.
Thanks,
Nat
From: Zsofia Revay
Sent: Tuesday, October 04, 2011 10:53 AM
To: Nathaniel Katin-Borland
Subject: RE: KARL freezes Internet Explorer
Hi Nat,
I have Explorer 8, and a colleague next door, Orsi Nagy, who has the same problem . While checking the explorer version I have involved Kalman Donath, head of local IT in the matter. He will investigate the problem, because the issue is not consistent with explorer 8. Let’s hope he can help, in the meantime I will use Firefox for KARL.
It is not related to a specific KARL page or community.
Regards,
Zsofia
From: Nathaniel Katin-Borland
Sent: Tuesday, October 04, 2011 4:27 PM
To: Zsofia Revay
Subject: RE: KARL freezes Internet Explorer
Hi Zsofia,
It would be helpful to know what version of Internet explorer you have on your computer. I would be surprised if KARL was the problem. We have over 6,000 users in the system, 90% who access KARL using Internet Explorer and no one else has complained about KARL crashing their browser. I also use IE and I have never had KARL crash my browser. If you haven’t updated your browser in a long time, you may want to try updating it. Another thing to pay attention to is if you notice the crashing problem happening on a specific page or community in KARL, then please send me the link. There may be something strange going on with a page or community.
All the best,
Nat
Hi Nat,
I would have liked to open a web request about KARL but the nature of the problem does not allow. That is, all KARL pages I open slows or even freezes my Internet Explorer. I had KARL Budapest as a starting page in explorer, and it basically prevented me from working in it, constantly freezing. Now that it was removed as home, the explorer runs smoothly, but whenever I need to open a KARL page the same problems occur.
Please, suggest a solution, because local IT did not get far after removing KARL as starting page.
Thank you,
Zsofia
UPDATE from BP Staff: This seems to be happening on the home page