second monitor turns off at login and stays off

[Rocko]

I have a laptop with a Sandy Bridge chipset and an external monitor connected via mini-display port. When the lightdm login screen appears, the external monitor turns off and does not come back on after login. xrandr indicates that the monitor is on even though it clearly isn't.

This is a known bug in the 3.0 kernel which has been fixed in the 3.1 kernel, but the author wasn't specific about which one of several patches fixed the problem.

The workaround is to either use xrandr or the display settings (which are harder to use in Oneiric since the display indicator was removed) to turn the monitor off and back on again.

ProblemType: Bug
DistroRelease: Ubuntu 11.10
Package: linux-image 3.0.0.11.12
ProcVersionSignature: Ubuntu 3.0.0-11.18-generic 3.0.4
Uname: Linux 3.0.0-11-generic x86_64
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 1.23-0ubuntu1
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: PCH [HDA Intel PCH], device 0: ALC665 Analog [ALC665 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: sean 3253 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'PCH'/'HDA Intel PCH at 0xf1c00000 irq 53'
   Mixer name : 'Intel CougarPoint HDMI'
   Components : 'HDA:10ec0665,1028050e,00100003 HDA:80862805,80860101,00100000'
   Controls : 28
   Simple ctrls : 14
Date: Fri Sep 16 10:09:48 2011
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Beta amd64 (20110330)
MachineType: Dell Inc. Dell System XPS L502X
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.0.0-11-generic root=UUID=67083065-b92e-4596-a218-817c1dfc8ae7 ro quiet splash i915.i915_enable_rc6=1 pcie_aspm=force i915.lvds_downclock=1 i915.i915_enable_fbc=1 vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.0.0-11-generic N/A
 linux-backports-modules-3.0.0-11-generic N/A
 linux-firmware 1.60
SourcePackage: linux
StagingDrivers: mei
UpgradeStatus: Upgraded to oneiric on 2011-09-15 (0 days ago)
dmi.bios.date: 03/25/2011
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A04
dmi.board.name: 0NJT03
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: 0.1
dmi.modalias: dmi:bvnDellInc.:bvrA04:bd03/25/2011:svnDellInc.:pnDellSystemXPSL502X:pvr:rvnDellInc.:rn0NJT03:rvrA00:cvnDellInc.:ct8:cvr0.1:
dmi.product.name: Dell System XPS L502X
dmi.sys.vendor: Dell Inc.

[Brad Figg (brad-figg)]

Thank you for taking the time to file a bug report on this issue.

However, given the number of bugs that the Kernel Team receives during any development cycle it is impossible for us to review them all. Therefore, we occasionally resort to using automated bots to request further testing. This is such a request.

We have noted that there is a newer version of the development kernel than the one you last tested when this issue was found. Please test again with the newer kernel and indicate in the bug if this issue still exists or not.

If the bug still exists, change the bug status from Incomplete to Confirmed. If the bug no longer exists, change the bug status from Incomplete to Fix Released.

Thank you for your help, we really do appreciate it.

[Brad Figg (brad-figg)]

Thank you for taking the time to file a bug report on this issue.

However, given the number of bugs that the Kernel Team receives during any development cycle it is impossible for us to review them all. Therefore, we occasionally resort to using automated bots to request further testing. This is such a request.

We have noted that there is a newer version of the development kernel than the one you last tested when this issue was found. Please test again with the newer kernel and indicate in the bug if this issue still exists or not.

If the bug still exists, change the bug status from Incomplete to Confirmed. If the bug no longer exists, change the bug status from Incomplete to Fix Released.

Thank you for your help, we really do appreciate it.

[Joseph Salisbury (jsalisbury)]

Would it be possible for you to test the latest upstream kernel? It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text.

Please let us know your results. We should be able to identify the patch that fixes this, if you can confirm the issue goes away by running the upstream kernel.

Thanks in advance.

[Rocko (rockorequin)]

Yes, as I noted in the original bug report this is fixed in the 3.1 kernel.

[penalvch (penalvch)]

Rocko, this bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? If so, could you please test for this with the latest development release of Ubuntu? ISO images are available from http://cdimage.ubuntu.com/daily-live/current/ .

If it remains an issue, could you please run the following command in the development release from a Terminal (Applications->Accessories->Terminal), as it will automatically gather and attach updated debug information to this report:

apport-collect -p linux <replace-with-bug-number>

Also, could you please test the latest upstream kernel available (not the daily folder) following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested. For example:
kernel-fixed-upstream-v3.12

This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description. As well, please remove the tag:
needs-upstream-testing

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

As well, please remove the tag:
needs-upstream-testing

Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results. Thank you for your understanding.

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]