Virgin Mobile Broadband USB dongle does not give web connection.

Bug #840004 reported by Martin J. Marsh
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
modemmanager (Ubuntu)
Invalid
Undecided
Unassigned

Bug Description

Various sources of information were checked and methods tried, but Ubuntu help pages gave quite simple advice - try unmounting (because it may have been recognised wrongly). Running "lsusb" in terminal for information still shows:
martinjmarsh@CP1:~$ lsusb
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 002: ID 09da:0006 A4 Tech Co., Ltd Optical Mouse WOP-35 / Trust 450L Optical Mouse
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 002 Device 002: ID 1bbb:f000 T & A Mobile Phones
Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
martinjmarsh@CP1:~$ ubuntu-bug udev
martinjmarsh@CP1:~$
So, although it is virginmobile.uk (websites at www.virginmedia.com & www.virginmobile.co.uk) that the business relates to, the dongle seems to be a T & A device (it has already been tested and found to work OK on my two Windows XP computers).
There is alot more info at: https://wiki.ubuntu.com/NetworkManager/Hardware/3G which I have not had time to sort out find a path to developing the pro know-how required. Need to download Ubuntu updates?!
This is an essential item for anyone thinking of moving to a residence without own landline or cable connection.

ProblemType: Bug
DistroRelease: Ubuntu 10.04
Package: udev 151-12.3
ProcVersionSignature: Ubuntu 2.6.32-33.72-generic 2.6.32.41+drm33.18
Uname: Linux 2.6.32-33-generic i686
Architecture: i386
Date: Sat Sep 3 00:01:01 2011
InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release i386 (20100429)
MachineType: Dell Computer Corporation XPST650r
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.32-33-generic root=UUID=6d090104-7496-43ac-a5a9-e79b214dba4e ro quiet splash
ProcEnviron:
 LANG=en_GB.utf8
 SHELL=/bin/bash
SourcePackage: udev
dmi.bios.date: 03/22/2000
dmi.bios.vendor: Intel Corp.
dmi.bios.version: A09
dmi.board.name: SE440BX-3
dmi.board.vendor: Intel Corporation
dmi.board.version: AA722396-303
dmi.chassis.type: 2
dmi.chassis.vendor: Dell Computer Corporation
dmi.chassis.version: MDT
dmi.modalias: dmi:bvnIntelCorp.:bvrA09:bd03/22/2000:svnDellComputerCorporation:pnXPST650r:pvr:rvnIntelCorporation:rnSE440BX-3:rvrAA722396-303:cvnDellComputerCorporation:ct2:cvrMDT:
dmi.product.name: XPST650r
dmi.sys.vendor: Dell Computer Corporation

Revision history for this message
Martin J. Marsh (marshgrz) wrote :
Revision history for this message
Martin J. Marsh (marshgrz) wrote :

New ideas for what to do about that problem of getting a Virgin Mobile Dongle Broadband connection included changing the name (Edit Network connections) from T & A ... to "Virgin UK" , which is the way it appears on my other (Windows XP) computers, where the software works and going online is not such a problem.
Installing Wine and trying to use the Virgin Mobile software on Ubuntu is interesting, but a waste of time - you just get extra barriers to going online.
What did work eventually was just plugging in with USB lead to my very basic simple Nokia mobile phone. I think my settings are for GSM packages enabled, and USB setting is left to ask on connection - so it will only give you a Broadband online connection when you first plug in; disconnecting or disabling means you have to unplug & replug in. The name of the connection now seems to be irrelevant, but I guess my quota of download & upload is added up in my phone log (so Virgin need not shout, as I am not a pirate, but am still waiting for that refund and return of jack leads promised). This is what I am now using for web pages, software updates for Ubuntu and Avira, etc, etc.
So, problem solved, in a way, because it still is mediated by Virgin Mobile, who supplied mobile phone also - how to strike it lucky with tiny plugin, but I got my connection, but of course, it does seem that any service provider would do.

Martin Pitt (pitti)
affects: udev (Ubuntu) → modemmanager (Ubuntu)
Revision history for this message
dino99 (9d9) wrote :

This version has expired long times ago, and so will never get support

Changed in modemmanager (Ubuntu):
status: New → Invalid
Revision history for this message
Martin J. Marsh (marshgrz) wrote : RE: [Bug 840004] Re: Virgin Mobile Broadband USB dongle does not give web connection.
Download full text (4.0 KiB)

 Thanks for the reply, you were right in thinking it did not work at that time. Reworking history to find out how things once worked carries an onus - you get more insight with advanced rhetorical skills, but you need a universal systematic scheme of development, such as none of the main established religions can offer, just to find out where it's at right now.

I moved on to trying a T-Mobile 3G dongle with various methods. There was little success until I opted for Sakis3g, a script that you can download and use with Ubuntu. Now I still use it occasionally with my Ubuntu 12.04 OS on another computer, but of course all that is a bit out of date by now. Hope this is of some help to somebody.

Otherwise... keep on trawling, cast your nets on the other side, build your own way with positive mindfulness!

Website: http://www.ecomarshosgame.com

> Date: Thu, 31 Dec 2015 15:06:52 +0000
> From: <email address hidden>
> To: <email address hidden>
> Subject: [Bug 840004] Re: Virgin Mobile Broadband USB dongle does not give web connection.
>
> This version has expired long times ago, and so will never get support
>
> ** Changed in: modemmanager (Ubuntu)
> Status: New => Invalid
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/840004
>
> Title:
> Virgin Mobile Broadband USB dongle does not give web connection.
>
> Status in modemmanager package in Ubuntu:
> Invalid
>
> Bug description:
> Various sources of information were checked and methods tried, but Ubuntu help pages gave quite simple advice - try unmounting (because it may have been recognised wrongly). Running "lsusb" in terminal for information still shows:
> martinjmarsh@CP1:~$ lsusb
> Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
> Bus 003 Device 002: ID 09da:0006 A4 Tech Co., Ltd Optical Mouse WOP-35 / Trust 450L Optical Mouse
> Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
> Bus 002 Device 002: ID 1bbb:f000 T & A Mobile Phones
> Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
> Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
> martinjmarsh@CP1:~$ ubuntu-bug udev
> martinjmarsh@CP1:~$
> So, although it is virginmobile.uk (websites at www.virginmedia.com & www.virginmobile.co.uk) that the business relates to, the dongle seems to be a T & A device (it has already been tested and found to work OK on my two Windows XP computers).
> There is alot more info at: https://wiki.ubuntu.com/NetworkManager/Hardware/3G which I have not had time to sort out find a path to developing the pro know-how required. Need to download Ubuntu updates?!
> This is an essential item for anyone thinking of moving to a residence without own landline or cable connection.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 10.04
> Package: udev 151-12.3
> ProcVersionSignature: Ubuntu 2.6.32-33.72-generic 2.6.32.41+drm33.18
> Uname: Linux 2.6.32-33-generic i686
> Architecture: i386
> Date: Sat Sep 3 00:01:01 2011
> InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release i386 (20100429)
> MachineType: Dell Com...

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