Unable to launch Trade Architect in TD Ameritrade

[Walter Schultz]

infinite loop verifying credentials

ProblemType: Bug
DistroRelease: Ubuntu 11.04
Package: firefox 6.0.1+build1+nobinonly-0ubuntu0.11.04.1
ProcVersionSignature: Ubuntu 2.6.38-11.48-generic 2.6.38.8
Uname: Linux 2.6.38-11-generic i686
Architecture: i386
Date: Fri Sep 2 16:12:16 2011
FirefoxPackages:
 firefox 6.0.1+build1+nobinonly-0ubuntu0.11.04.1
 flashplugin-installer N/A
 adobe-flashplugin 10.3.183.7-0natty1
 icedtea-plugin N/A
InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release i386 (20101007)
ProcEnviron:
 LANGUAGE=en_US:en
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: firefox
UpgradeStatus: Upgraded to natty on 2011-04-30 (124 days ago)

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Andres Mujica (andres.mujica)]

I'm being affected by this bug, but it only appeared since upgrading to 12.04. Any of the original reporters still having the same issue? It occurs in chromium too so it should be something related to java or probably flash

[Andres Mujica (andres.mujica)]

OK, after some tests, it's related directly to flash.

with Shockwave Flash 11.2 r202 is not working.

with Shockwave Flash 11.5 r31 works flawlessly.

So this is not a bug in firefox, and I'd say that neither in Ubuntu.

[Surya Rangavajhala (suryarangavajhala)]

Yes i still have the issue, Thinking of moving to fedora and see if the bug
goes away.

On Mon, Nov 5, 2012 at 9:08 AM, Andres Mujica <email address hidden>wrote:

> I'm being affected by this bug, but it only appeared since upgrading to
> 12.04. Any of the original reporters still having the same issue? It
> occurs in chromium too so it should be something related to java or
> probably flash
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/839902
>
> Title:
> Unable to launch Trade Architect in TD Ameritrade
>
> Status in “firefox” package in Ubuntu:
> Confirmed
>
> Bug description:
> infinite loop verifying credentials
>
> ProblemType: Bug
> DistroRelease: Ubuntu 11.04
> Package: firefox 6.0.1+build1+nobinonly-0ubuntu0.11.04.1
> ProcVersionSignature: Ubuntu 2.6.38-11.48-generic 2.6.38.8
> Uname: Linux 2.6.38-11-generic i686
> Architecture: i386
> Date: Fri Sep 2 16:12:16 2011
> FirefoxPackages:
> firefox 6.0.1+build1+nobinonly-0ubuntu0.11.04.1
> flashplugin-installer N/A
> adobe-flashplugin 10.3.183.7-0natty1
> icedtea-plugin N/A
> InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release i386
> (20101007)
> ProcEnviron:
> LANGUAGE=en_US:en
> LANG=en_US.UTF-8
> SHELL=/bin/bash
> SourcePackage: firefox
> UpgradeStatus: Upgraded to natty on 2011-04-30 (124 days ago)
>
> To manage notifications about this bug go to:
>
> https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/839902/+subscriptions
>

[Andres Mujica (andres.mujica)]

Fedora won't solve the issue. The current workaround is to use Google Chrome which uses the pepper API which is the only way supported to get latest flash on Linux.

Sadly for us - and for firefox - Adobe dropped almost a year ago flash for linux. See http://blogs.adobe.com/flashplayer/2012/02/adobe-and-google-partnering-for-flash-player-on-linux.html

[Andres Mujica (andres.mujica)]

Just to further document the issue I'm attaching a screenshoot with the current error observed with latest Ubuntu and Firefox

[Andres Mujica (andres.mujica)]

Maybe someone would find this useful.

Hello,

Thank you for contacting TD Ameritrade. I am sorry, but we have not been able to get Trade Architect to work on Firefox for Linux. As you are probably aware, Adobe does not support Flash for Linux, so there are issues. We have had good luck with Google Chrome, not Chromium, on Linux. You can download it from the Google Website. It has its own built in version of Flash and tends to work well with Trade Architect.

Sincerely,

XXX XXXx
Technology Support, TD Ameritrade
Division of TD Ameritrade, Inc.

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