touchscreen not recognized on dell xps L702x

[Amit Rana]

 touch screen is not recognized on dell xps 17 L702x

cat /var/log/dmes | grep ntrig
[ 13.699167] ntrig 0003:1B96:0006.0001: hiddev0,hidraw0: USB HID v1.10 Device [N-trig DuoSense] on usb-0000:00:1a.0-1.2/input0
[ 13.699291] ntrig 0003:1B96:0006.0001: Firmware version: 0.0.26.47.0 (0310 f045)
[ 13.700550] ntrig 0003:1B96:0006.0002: parse failed
[ 13.700554] ntrig: probe of 0003:1B96:0006.0002 failed with error -22

xinput list
⎡ Virtual core pointer id=2 [master pointer (3)]
⎜ ↳ Virtual core XTEST pointer id=4 [slave pointer (2)]
⎜ ↳ SynPS/2 Synaptics TouchPad id=13 [slave pointer (2)]
⎜ ↳ Dell BT Travel Mouse id=15 [slave pointer (2)]
⎣ Virtual core keyboard id=3 [master keyboard (2)]
    ↳ Virtual core XTEST keyboard id=5 [slave keyboard (3)]
    ↳ Power Button id=6 [slave keyboard (3)]
    ↳ Video Bus id=7 [slave keyboard (3)]
    ↳ Video Bus id=8 [slave keyboard (3)]
    ↳ Power Button id=9 [slave keyboard (3)]
    ↳ Sleep Button id=10 [slave keyboard (3)]
    ↳ Laptop_Integrated_Webcam_2HDM id=11 [slave keyboard (3)]
    ↳ AT Translated Set 2 keyboard id=12 [slave keyboard (3)]
    ↳ Dell WMI hotkeys id=14 [slave keyboard (3)]

uname -ar
Linux amit-Dell-System-XPS-L702X 3.0.0-9-generic #13-Ubuntu SMP Mon Aug 22 23:13:31 UTC 2011 x86_64 x86_64 x86_64 GNU/Linux

ProblemType: Bug
DistroRelease: Ubuntu 11.10
Package: xorg 1:7.6+7ubuntu6
ProcVersionSignature: Ubuntu 3.0.0-9.13-generic 3.0.3
Uname: Linux 3.0.0-9-generic x86_64
Architecture: amd64
CompizPlugins: [core,bailer,detection,composite,opengl,decor,mousepoll,vpswitch,regex,animation,snap,expo,move,compiztoolbox,place,grid,imgpng,gnomecompat,wall,ezoom,workarounds,staticswitcher,resize,fade,unitymtgrabhandles,scale,session,unityshell]
CompositorRunning: None
Date: Tue Aug 23 22:33:58 2011
DistUpgraded: Log time: 2011-08-23 15:26:05.282820
DistroCodename: oneiric
DistroVariant: ubuntu
EcryptfsInUse: Yes
GraphicsCard:
 Intel Corporation 2nd Generation Core Processor Family Integrated Graphics Controller [8086:0126] (rev 09) (prog-if 00 [VGA controller])
   Subsystem: Dell Device [1028:04b8]
 nVidia Corporation Device [10de:0dcd] (rev a1) (prog-if 00 [VGA controller])
   Subsystem: Dell Device [1028:04b8]
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Release amd64 (20110427.1)
MachineType: Dell Inc. Dell System XPS L702X
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.0.0-9-generic root=UUID=15e9167d-7089-4aee-8b48-e15f6bfad633 ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
UdevDb: Error: [Errno 2] No such file or directory
UnitySupportTest:
 Error: command ['/usr/lib/nux/unity_support_test', '-p'] failed with exit code 1: Xlib: extension "GLX" missing on display ":0".
 Xlib: extension "GLX" missing on display ":0".
 Xlib: extension "GLX" missing on display ":0".
 Error: unable to create the OpenGL context
UpgradeStatus: Upgraded to oneiric on 2011-08-23 (0 days ago)
dmi.bios.date: 06/01/2011
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A11
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 0XN71K
dmi.board.vendor: Dell Inc.
dmi.board.version: FAB1
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: 0.1
dmi.modalias: dmi:bvnDellInc.:bvrA11:bd06/01/2011:svnDellInc.:pnDellSystemXPSL702X:pvr:rvnDellInc.:rn0XN71K:rvrFAB1:cvnDellInc.:ct8:cvr0.1:
dmi.product.name: Dell System XPS L702X
dmi.sys.vendor: Dell Inc.
version.compiz: compiz 1:0.9.5.0-0ubuntu5
version.ia32-libs: ia32-libs 20090808ubuntu16
version.libdrm2: libdrm2 2.4.26-1ubuntu1
version.libgl1-mesa-dri: libgl1-mesa-dri 7.11-0ubuntu3
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 7.11-0ubuntu3
version.xserver-xorg: xserver-xorg 1:7.6+7ubuntu6
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.6.0-1ubuntu13
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:6.14.99~git20110811.g93fc084-0ubuntu1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.15.901-1ubuntu2
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:0.0.16+git20110411+8378443-1

[Timo Aaltonen (tjaalton)]

The udev log reveals that the kernel lists it as a generic HID device, so it needs to be fixed in the kernel driver.

[Bryce Harrington (bryce)]

[As per Tim's comment, not an X driver issue.]

[Brad Figg (brad-figg)]

Thank you for taking the time to file a bug report on this issue.

However, given the number of bugs that the Kernel Team receives during any development cycle it is impossible for us to review them all. Therefore, we occasionally resort to using automated bots to request further testing. This is such a request.

We have noted that there is a newer version of the development kernel currently in the release pocket than the one you tested when this issue was found. Please test again with the newer kernel and indicate in the bug if this issue still exists or not.

If the bug still exists, change the bug status from Incomplete to Confirmed. If the bug no longer exists, change the bug status from Incomplete to Fix Released.

Thank you for your help.

[Amit Rana (amit-rana)]

tested with 3.0.0-11.18 problem is still there. Touch screen still not recognised.

[Brad Figg (brad-figg)]

Thank you for taking the time to file a bug report on this issue.

However, given the number of bugs that the Kernel Team receives during any development cycle it is impossible for us to review them all. Therefore, we occasionally resort to using automated bots to request further testing. This is such a request.

We have noted that there is a newer version of the development kernel than the one you last tested when this issue was found. Please test again with the newer kernel and indicate in the bug if this issue still exists or not.

If the bug still exists, change the bug status from Incomplete to Confirmed. If the bug no longer exists, change the bug status from Incomplete to Fix Released.

Thank you for your help, we really do appreciate it.

[Brad Figg (brad-figg)]

Thank you for taking the time to file a bug report on this issue.

However, given the number of bugs that the Kernel Team receives during any development cycle it is impossible for us to review them all. Therefore, we occasionally resort to using automated bots to request further testing. This is such a request.

We have noted that there is a newer version of the development kernel than the one you last tested when this issue was found. Please test again with the newer kernel and indicate in the bug if this issue still exists or not.

If the bug still exists, change the bug status from Incomplete to Confirmed. If the bug no longer exists, change the bug status from Incomplete to Fix Released.

Thank you for your help, we really do appreciate it.

[kinta (kinta-communia)]

As smallone said in https://bugs.launchpad.net/ubuntu/+source/utouch/+bug/724831 #36 :

    By adding a device id in hid-ntrig.c ( i dont know what row atm) so it looks like this:

    static const struct hid_device_id ntrig_devices[] = {
     NTRIG_DEVICE(0x0001),
     NTRIG_DEVICE(0x0006),
     NTRIG_DEVICE(0x0008),
     { }
    };
    MODULE_DEVICE_TABLE(hid, ntrig_devices);

    And by changing report_size to 96 in hid-core.c .

I have dell l502x with same touch screen , and in natty it works with the installation of patched packages. But these are not working in oneiric.

[kinta (kinta-communia)]

not solved neither in 3.0.0-12-generic nor in 3.0.0-13-generic

[kinta (kinta-communia)]

Got it working again with patched hid-dkms package from https://bugs.launchpad.net/ubuntu/+source/utouch/+bug/724831 #42

[penalvch (penalvch)]

Amit Rana, this bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? If so, could you please test for this with the latest development release of Ubuntu? ISO CD images are available from http://cdimage.ubuntu.com/releases/ .

If it remains an issue, could you please run the following command in the development release from a Terminal (Applications->Accessories->Terminal), as it will automatically gather and attach updated debug information to this report:

apport-collect -p linux <replace-with-bug-number>

Also, could you please test the latest upstream kernel available? It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please do not test the kernel in the daily folder, but the one all the way at the bottom. Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. As well, please comment on which kernel version specifically you tested.

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream', and comment as to why specifically you were unable to test it.

Please let us know your results. Thanks in advance.

Helpful Bug Reporting Links:
https://help.ubuntu.com/community/ReportingBugs#Bug_Reporting_Etiquette
https://help.ubuntu.com/community/ReportingBugs#A3._Make_sure_the_bug_hasn.27t_already_been_reported
https://help.ubuntu.com/community/ReportingBugs#Adding_Apport_Debug_Information_to_an_Existing_Launchpad_Bug
https://help.ubuntu.com/community/ReportingBugs#Adding_Additional_Attachments_to_an_Existing_Launchpad_Bug

[Launchpad Janitor (janitor)]

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