No Web Cam Detected

Bug #830672 reported by Jason Tobin
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

Here some terminal output information that may be useful.

jason@jason-RC647AA-ABA-m7680n:~$ lsb_release -a; lsusb
LSB Version: core-2.0-amd64:core-2.0-noarch:core-3.0-amd64:core-3.0-noarch:core-3.1-amd64:core-3.1-noarch:core-3.2-amd64:core-3.2-noarch:core-4.0-amd64:core-4.0-noarch:cxx-3.0-amd64:cxx-3.0-noarch:cxx-3.1-amd64:cxx-3.1-noarch:cxx-3.2-amd64:cxx-3.2-noarch:cxx-4.0-amd64:cxx-4.0-noarch:desktop-3.1-amd64:desktop-3.1-noarch:desktop-3.2-amd64:desktop-3.2-noarch:desktop-4.0-amd64:desktop-4.0-noarch:graphics-2.0-amd64:graphics-2.0-noarch:graphics-3.0-amd64:graphics-3.0-noarch:graphics-3.1-amd64:graphics-3.1-noarch:graphics-3.2-amd64:graphics-3.2-noarch:graphics-4.0-amd64:graphics-4.0-noarch:printing-3.2-amd64:printing-3.2-noarch:printing-4.0-amd64:printing-4.0-noarch:qt4-3.1-amd64:qt4-3.1-noarch
Distributor ID: Ubuntu
Description: Ubuntu 11.04
Release: 11.04
Codename: natty
Bus 007 Device 002: ID 093a:2460 Pixart Imaging, Inc. Q-TEC WEBCAM 100
Bus 007 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 006 Device 002: ID 046d:0a01 Logitech, Inc. USB Headset
Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 005 Device 002: ID 03f0:0b0c Hewlett-Packard Wireless Keyboard and Optical Mouse receiver
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 004 Device 002: ID 058f:9360 Alcor Micro Corp. 8-in-1 Media Card Reader
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
jason@jason-RC647AA-ABA-m7680n:~$ sudo modprobe -r gspca
[sudo] password for jason:
FATAL: Module gspca not found.
jason@jason-RC647AA-ABA-m7680n:~$ sudo modprobe -r zc0301
FATAL: Module zc0301 not found.
jason@jason-RC647AA-ABA-m7680n:~$ sudo modprobe gspca
FATAL: Module gspca not found.
jason@jason-RC647AA-ABA-m7680n:~$ sudo modprobe -r gspca
FATAL: Module gspca not found.
jason@jason-RC647AA-ABA-m7680n:~$ sudo rmmod gspca
ERROR: Module gspca does not exist in /proc/modules
jason@jason-RC647AA-ABA-m7680n:~$ sudo modprobe gspca
FATAL: Module gspca not found.
jason@jason-RC647AA-ABA-m7680n:~$ lsmod | grep gs
gspca_pac207 13573 0
gspca_main 36853 1 gspca_pac207
videodev 82052 7 gspca_main,wm8775,tuner,cx25840,ivtv,cx2341x,v4l2_common
jason@jason-RC647AA-ABA-m7680n:~$

Having issues using my WEB CAM with Firefox. Would anyone have any ideas. Your assistance with this would be greatly appreciated. :D

--Jason

ProblemType: Bug
DistroRelease: Ubuntu 11.04
Package: firefox 6.0+build1+nobinonly-0ubuntu0.11.04.1
ProcVersionSignature: Ubuntu 2.6.38-11.48-generic 2.6.38.8
Uname: Linux 2.6.38-11-generic x86_64
NonfreeKernelModules: nvidia
Architecture: amd64
Date: Sun Aug 21 16:42:16 2011
FirefoxPackages:
 firefox 6.0+build1+nobinonly-0ubuntu0.11.04.1
 flashplugin-installer 10.3.183.4ubuntu0.11.04.1
 adobe-flashplugin N/A
 icedtea-plugin 1.1.1-0ubuntu1~11.04.1
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Release amd64 (20110427.1)
ProcEnviron:
 LANGUAGE=en_CA:en
 LANG=en_CA.UTF-8
 SHELL=/bin/bash
SourcePackage: firefox
UpgradeStatus: Upgraded to natty on 2011-05-09 (104 days ago)
---
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.23.
Architecture: amd64
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xfdff4000 irq 43'
   Mixer name : 'Realtek ALC889A'
   Components : 'HDA:10ec0885,103c2a36,00100101'
   Controls : 42
   Simple ctrls : 23
Card1.Amixer.info:
 Card hw:1 'Headset'/'Logitech Logitech USB Headset at usb-0000:00:1d.1-2, full speed'
   Mixer name : 'USB Mixer'
   Components : 'USB046d:0a01'
   Controls : 6
   Simple ctrls : 2
DistroRelease: Ubuntu 11.04
HibernationDevice: RESUME=UUID=49e76bd5-7ab4-4b6c-b095-5b9530bd4a71
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Release amd64 (20110427.1)
MachineType: HP Pavilion 061 RC647AA-ABA m7680n
NonfreeKernelModules: nvidia
Package: linux (not installed)
ProcEnviron:
 LANGUAGE=en_CA:en
 LANG=en_CA.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.38-11-generic root=UUID=5e9128f5-7b9c-435b-b9f7-fc643a7293c5 ro vga=792 splash quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 2.6.38-11.48-generic 2.6.38.8
RelatedPackageVersions:
 linux-restricted-modules-2.6.38-11-generic N/A
 linux-backports-modules-2.6.38-11-generic N/A
 linux-firmware 1.52
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
Tags: natty running-unity
Uname: Linux 2.6.38-11-generic x86_64
UpgradeStatus: Upgraded to natty on 2011-05-09 (105 days ago)
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 08/21/2007
dmi.bios.vendor: Phoenix Technologies, LTD
dmi.bios.version: 3.17
dmi.board.name: Basswood
dmi.board.vendor: ASUSTek Computer INC.
dmi.board.version: 1.01
dmi.chassis.type: 3
dmi.chassis.version: 1111
dmi.modalias: dmi:bvnPhoenixTechnologies,LTD:bvr3.17:bd08/21/2007:svnHPPavilion061:pnRC647AA-ABAm7680n:pvr0ny1114RE101BASSW00:rvnASUSTekComputerINC.:rnBasswood:rvr1.01:cvn:ct3:cvr1111:
dmi.product.name: RC647AA-ABA m7680n
dmi.product.version: 0ny1114RE101BASSW00
dmi.sys.vendor: HP Pavilion 061

Revision history for this message
Jason Tobin (jasontobin48) wrote :
Revision history for this message
Chris Coulson (chrisccoulson) wrote :

Not a firefox bug

affects: firefox (Ubuntu) → ubuntu
Revision history for this message
RedSingularity (redsingularity) wrote :

Assigning to linux kernel.
---
Ubuntu Bug Squad volunteer triager
http://wiki.ubuntu.com/BugSquad

affects: ubuntu → linux (Ubuntu)
Revision history for this message
Brad Figg (brad-figg) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 830672

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Jason Tobin (jasontobin48) wrote : AcpiTables.txt

apport information

tags: added: apport-collected
description: updated
Revision history for this message
Jason Tobin (jasontobin48) wrote : AlsaDevices.txt

apport information

Revision history for this message
Jason Tobin (jasontobin48) wrote : AplayDevices.txt

apport information

Revision history for this message
Jason Tobin (jasontobin48) wrote : ArecordDevices.txt

apport information

Revision history for this message
Jason Tobin (jasontobin48) wrote : AudioDevicesInUse.txt

apport information

Revision history for this message
Jason Tobin (jasontobin48) wrote : BootDmesg.txt

apport information

Revision history for this message
Jason Tobin (jasontobin48) wrote : Card0.Amixer.values.txt

apport information

Revision history for this message
Jason Tobin (jasontobin48) wrote : Card0.Codecs.codec.0.txt

apport information

Revision history for this message
Jason Tobin (jasontobin48) wrote : Card1.Amixer.values.txt

apport information

Revision history for this message
Jason Tobin (jasontobin48) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Jason Tobin (jasontobin48) wrote : IwConfig.txt

apport information

Revision history for this message
Jason Tobin (jasontobin48) wrote : Lspci.txt

apport information

Revision history for this message
Jason Tobin (jasontobin48) wrote : Lsusb.txt

apport information

Revision history for this message
Jason Tobin (jasontobin48) wrote : PciMultimedia.txt

apport information

Revision history for this message
Jason Tobin (jasontobin48) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Jason Tobin (jasontobin48) wrote : ProcCpuinfo_.txt

apport information

Revision history for this message
Jason Tobin (jasontobin48) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Jason Tobin (jasontobin48) wrote : ProcModules.txt

apport information

Revision history for this message
Jason Tobin (jasontobin48) wrote : UdevDb.txt

apport information

Revision history for this message
Jason Tobin (jasontobin48) wrote : UdevLog.txt

apport information

Revision history for this message
Jason Tobin (jasontobin48) wrote : WifiSyslog.txt

apport information

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Jason Tobin (jasontobin48) wrote :

I did as you requested :D

Revision history for this message
Jason Tobin (jasontobin48) wrote :

Please let me know if you need any other information. An FYI my webcam works with CHEESE and AMSN more or less fine. It seems its not being recognized by my web browsers including Firefox 6 & Chrome .

Revision history for this message
penalvch (penalvch) wrote :

Jason Tobin, thank you for reporting this and helping make Ubuntu better. This bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? If so, could you please provide the specific website(s) the webcam does not work with? As well, can you try with the latest development release of Ubuntu? ISO CD images are available from http://cdimage.ubuntu.com/releases/ .

If it remains an issue, could you run the following command from a Terminal (Applications->Accessories->Terminal). It will automatically gather and attach updated debug information to this report.

apport-collect -p linux <replace-with-bug-number>

Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

tags: added: needs-upstream-testing
Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
Changed in linux (Ubuntu):
status: Expired → Incomplete
Changed in linux (Ubuntu):
status: Incomplete → Expired
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