[sandybridge-m-gt2] GPU lockup (Blitter IPEHR: 0x13000002, Render IPEHR: 0x02000006)

[Robin.He]

Binary package hint: xserver-xorg-video-intel

I don't know why it happened. I just use my computer as normal, then the GUI locked. I have to ssh login to my computer, and kill X process, then the it resumed.

ProblemType: Crash
DistroRelease: Ubuntu 11.04
Package: xserver-xorg-video-intel 2:2.14.0-4ubuntu6
ProcVersionSignature: Ubuntu 2.6.38-8.41-generic-pae 2.6.38.2
Uname: Linux 2.6.38-8-generic-pae i686
Architecture: i386
Chipset: sandybridge-m-gt2
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
DRM.card0.DP.1:
 status: disconnected
 enabled: disabled
 dpms: Off
 modes:
 edid-base64:
DRM.card0.HDMI.A.1:
 status: disconnected
 enabled: disabled
 dpms: Off
 modes:
 edid-base64:
DRM.card0.LVDS.1:
 status: connected
 enabled: enabled
 dpms: On
 modes: 1366x768
 edid-base64: AP///////wAw5LICAAAAAAAUAQOAHxF4ClCFlllWjygfUFQAAAABAQEBAQEBAQEBAQEBAQEBEhtWeFAADjAgIDUANq4QAAAZAAAAAAAAAAAAAAAAAAAAAAAAAAAA/gBMRyBEaXNwbGF5CiAgAAAA/gBMUDE0MFdIMS1UTEM2AC8=
DRM.card0.VGA.1:
 status: disconnected
 enabled: disabled
 dpms: Off
 modes:
 edid-base64:
Date: Fri Apr 8 23:51:13 2011
DistUpgraded: Fresh install
DistroCodename: natty
DistroVariant: ubuntu
DkmsStatus: virtualbox-ose, 4.0.4, 2.6.38-8-generic-pae, i686: installed
ExecutablePath: /usr/share/apport/apport-gpu-error-intel.py
GraphicsCard:
 Intel Corporation 2nd Generation Core Processor Family Integrated Graphics Controller [8086:0116] (rev 09) (prog-if 00 [VGA controller])
   Subsystem: Hewlett-Packard Company Device [103c:166d]
IntelGpuDump: Error: command ['intel_gpu_dump'] failed with exit code 1: Couldn't map MMIO region: No such file or directory
InterpreterPath: /usr/bin/python2.7
MachineType: Hewlett-Packard HP Pavilion g4 Notebook PC
ProcCmdline: /usr/bin/python /usr/share/apport/apport-gpu-error-intel.py
ProcEnviron:

ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-2.6.38-8-generic-pae root=UUID=4e3f2f62-7c40-47b5-a506-47b2c4a713a3 ro splash quiet vt.handoff=7
ProcKernelCmdLine_: BOOT_IMAGE=/vmlinuz-2.6.38-8-generic-pae root=UUID=4e3f2f62-7c40-47b5-a506-47b2c4a713a3 ro splash quiet vt.handoff=7
RelatedPackageVersions:
 xserver-xorg 1:7.6+4ubuntu3
 libdrm2 2.4.23-1ubuntu6
 xserver-xorg-video-intel 2:2.14.0-4ubuntu6
Renderer: Unknown
SourcePackage: xserver-xorg-video-intel
Title: [sandybridge-m-gt2] GPU lockup
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:

dmi.bios.date: 02/11/2011
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: F.04
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 166D
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 09.10
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnHewlett-Packard:bvrF.04:bd02/11/2011:svnHewlett-Packard:pnHPPaviliong4NotebookPC:pvr059B100000204610000010100:rvnHewlett-Packard:rn166D:rvr09.10:cvnHewlett-Packard:ct10:cvrChassisVersion:
dmi.product.name: HP Pavilion g4 Notebook PC
dmi.product.version: 059B100000204610000010100
dmi.sys.vendor: Hewlett-Packard
version.compiz: compiz 1:0.9.4+bzr20110407-0ubuntu2
version.libdrm2: libdrm2 2.4.23-1ubuntu6
version.libgl1-mesa-dri: libgl1-mesa-dri 7.10.1-0ubuntu3
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 7.10.1-0ubuntu3
version.xserver-xorg: xserver-xorg 1:7.6+4ubuntu3
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:6.14.0-0ubuntu4
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.14.0-4ubuntu6
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:0.0.16+git20110107+b795ca6e-0ubuntu6

[lspci]
00:00.0 Host bridge [0600]: Intel Corporation 2nd Generation Core Processor Family DRAM Controller [8086:0104] (rev 09)
     Subsystem: Hewlett-Packard Company Device [103c:166d]
00:02.0 VGA compatible controller [0300]: Intel Corporation 2nd Generation Core Processor Family Integrated Graphics Controller [8086:0116] (rev 09) (prog-if 00 [VGA controller])
     Subsystem: Hewlett-Packard Company Device [103c:166d]

[Robin.He (hechu)]

If you need any assistant or test environment, please contact me at: gzhechu _AT_ gmail _DOT_ com. Thank you.

[Mohsin Falak (fi8er1)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. This particular bug has already been reported and is a duplicate of bug #754763 , so it is being marked as such. Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. Additionally, any further discussion regarding the bug should occur in the other report. Feel free to continue to report any other bugs you may find.

[Robin.He (hechu)]

Excuse me, but I think this bug is much like a duplicate of: 740593. https://bugs.launchpad.net/bugs/740593
The common point is Intel Sandy Bridge I5 2410m CPU and graphics card driver.

[Bryce Harrington (bryce)]

Hi, can you elaborate a bit on how you're encountering the bug? Your description is a bit short on details... Have you had other instances of GPU freezes on natty or just this one time? Is this a fresh install or have you run previous versions of Ubuntu on this hardware? If so, did you have freezes like this on maverick? Are you able to reproducibly or semi-reproducibly cause the freeze to occur? If you can make it occur reliably, try booting Classic Desktop (No Effects) and see if you can make it occur there as well.

[Robin.He (hechu)]

Hi Bryce, thank you for your help.
I had reported more than 5 bug reports of this issue ( I don't actually remember the numbers, and some of them were marked as "it affected me", did not reported as new thread). Here is another bug that I report:
https://bugs.launchpad.net/bugs/761957

The freeze happened on my laptop almost every bootup when I use 'intel' driver (means there is no "/etc/X11/xorg.conf").
My computer is a brand new bought HP laptop with Intel Sandy Bridge I5 2410m CPU and an integrated GPU (HD3000). The old Ubuntu release did not support Sandy Bridge GPU (refer to http://www.phoronix.com/scan.php?page=news_item&px=ODk2OA ), so I fresh installed Natty.
Sure I can reproduce the freeze, but I can not confirm which software caused this problem. Usually it happened with LibreOffice, Firefox, Chrome, gnome-terminal, gedit. Sometime when GUI frozen, my mouse point can still moving but keyboard is dead. I like Gnome classic (with 3D effect) so it's sure no Unity process running. I will try to disable 3D effect and test the old driver and new PPA driver when I back home, then it's possible to remote login and kill X process when the lockup happened.

[Robin.He (hechu)]

I remember that when I met this problem, I tried to switch my desktop environment from Gnome to LXDE with no 3D effect. It's confirmed the lockup also happened. PPA driver not test yet, but I will try it later.

[badhorse (newbadhorse-deactivatedaccount)]

Hi!
I have the same problem on a old Acer Aspire 1640z laptop. No graphic problems since Dapper and now in Natty i have random lockups like Robin.He explains, in unity and classic desktop. Sometimes the mouse pointer can still moving but nothing responds. My graphic card is an Intel Corporation Mobile 915GM/GMS/910GML Express Graphics Controller (rev 04). Fresh install.

[Bryce Harrington (bryce)]

@badhorse, your graphics chip is several generations behind Robin's so my guess would be that you're having an unrelated gpu lockup. We've had several reports of i915 lockups, and I have a patched X driver available in my fig ppa that a number people find seems to fix it that you could try. But please don't place comments on this bug report, as it is particular to a different chipset.

[Joshua (joshua-e-jacobs)]

Hi,
I had this problem too. Manually installing kernel 2.6.37 from the mainline ubuntu site fixed the problem.
http://kernel.ubuntu.com/~kernel-ppa/mainline/v2.6.37.6-natty/ << I used this version.

[slese (slese789)]

Formatted the drive and reinstalled the latest release of Natty.
Bug has not shown up as yet.
Thanks.

On Sun, May 1, 2011 at 2:47 AM, Joshua <email address hidden> wrote:

> Hi,
> I had this problem too. Manually installing kernel 2.6.37 from the
> mainline ubuntu site fixed the problem.
> http://kernel.ubuntu.com/~kernel-ppa/mainline/v2.6.37.6-natty/ << I used
> this version.
>
> --
> You received this bug notification because you are a direct subscriber
> of a duplicate bug (762310).
> https://bugs.launchpad.net/bugs/754777
>
> Title:
> [sandybridge-m-gt2] GPU lockup (Blitter IPEHR: 0x13000002, Render
> IPEHR: 0x02000006)
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/754777/+subscribe
>

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[Robin.He (hechu)]

Hi, @slese, I also formatted my hard driver and fresh installed latest release (burn a CD) of Natty. But I am not as luck like you. The bug still existed. A very strange thing is:
This problem almost occurred when I am working. I mean: today after I fresh installed Natty, I login gnome traditional environment with effect, and run a lot of software. It runs just very fine, until ... I start LibraOffice Calc. I've suspected this possibility before, but today, after I open a Microsoft Excel format data file (with .xls extension), copy some data from some cells, and try to paste these data into gnome-editor, the GUI locked.
It's so strange. This problem is almost happened when I am working (LibraOffice Calc, gnome-editor, gnome-terminal, firefox/chrome, and some other software).
This is strange. I will focus on when this problem happened and try to find the relationship with LibraOffice Calc.

[Robin.He (hechu)]

Sorry for my bad English. (Chinese style English, I am a Chinese )
I want say is: This problem is almost always happened when I am using LibraOffice Calc. I will focus on when this problem happened and try to find the relationship with LibraOffice Calc

[Bryce Harrington (bryce)]

@Robin, would be interested to hear if one of the mainline kernels (2.6.37.x or 2.6.39.x) resolves it for you. http://kernel.ubuntu.com/~kernel-ppa/mainline

This is likely to be a kernel issue, and particularly Joshua's comment suggests it might be fixed in a newer or older kernel.

[slese (slese789)]

Since a format and fresh install this bug has not appeared on
my machine, fingers crossed.
Running the following programs also does not bring up any error messages.
LibraOffice Calc, gnome-editor, gnome-terminal, fire fox/chrome, etc.

Agreed: *"This is likely to be a kernel issue*".

My System:
*Samsung RF511-SO3AU
2.32.1 (Ubuntu 2011-04-14)
2.6.38-8-generic-pae (#42-Ubuntu SMP Mon Apr 11 05:17:09 UTC 2011)
4.5.2 (i686-linux-gnu)
1.10.1 (19 April 2011 03:33:17PM)
Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz*

On Tue, May 3, 2011 at 5:01 PM, Bryce Harrington
<email address hidden>wrote:

> @Robin, would be interested to hear if one of the mainline kernels
> (2.6.37.x or 2.6.39.x) resolves it for you. http://kernel.ubuntu.com
> /~kernel-ppa/mainline
>
> This is likely to be a kernel issue, and particularly Joshua's comment
> suggests it might be fixed in a newer or older kernel.
>
> --
> You received this bug notification because you are a direct subscriber
> of a duplicate bug (762310).
> https://bugs.launchpad.net/bugs/754777
>
> Title:
> [sandybridge-m-gt2] GPU lockup (Blitter IPEHR: 0x13000002, Render
> IPEHR: 0x02000006)
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/754777/+subscribe
>

[Robin.He (hechu)]

Hi @Bryce, thank you for your information. Is that means I should manually install some PPA kernel and test it? I'd try it later.
For the past few days, my system locked several times, then, it's more and more clearly shows that: the froze almost always occurred with my LibraOffice Calc ( very strange ). I tested three system options:
1. Ubuntu Classic Environment,
2. Ubuntu Classic Environment (No Effect).
3. Ubuntu Class Environment with your new intel driver. ( upgrade by official apt).
The frozen always happened within 3 minute after I start LibraOffice. If I start LibraOffice Calc for just few seconds and close it immediately, after that the frozen won't occurred. But if I want use LibraOffice Calc for a long time, I MUST set 'fbdev' as my default graphics driver, otherwise the will occurred soon.
In the past few days, the apport bug collection tool did not shows up after everytime this bug occurred, I don't know why until I did some research on google, it told me I should modify my configuration in "/etc/default/apport", and set the default value as '1', hehe. Now I've submitted a new bug here: https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/777028 . It might contains some useful information for you guys.
If you have any suggestions or advice, please contact me or leave a message here. If you want more frozen bug report, please let me know.
Thank you for all your kindness help.

[Robin.He (hechu)]

Hi, guys. Thank you all for your kindness help. This bug seems finally solved on my computer by change the kernel version. I tested 3 different kernel images, and they are:
1. I added a PPA line 'ppa:kernel-ppa' in my synaptic package repository, and update the software package list. Then tried 2.6.39-0 kernel which listed in synaptic package list. Unfortunately, my GUI still lockup, and even I try to remote login my laptop, restart GDM, the computer completely dead and I have to push the power button to hard reboot it. Seems newer kernel also has the problem, I removed this kernel.
2. The second kernel I've test was downloaded from: http://kernel.ubuntu.com/~kernel-ppa/mainline/v2.6.37.6-natty/, my system is i386 with 4G RAM, there is only generic version. It works fine, GUI never lockup, but when I test LibraOffice Calc, the Calc crashed few times (it's acceptable). The shortage of this kernel is: there are just 2.7G RAM available. So, I continue search other choices. This kernel still remains in my computer.
3. After some search in google, I found it here: https://launchpad.net/ubuntu/+source/linux/2.6.37-12.26/+build/2125798. I downloaded 3 debs including PAE kernel image and the header files.

Till now, after 1 days test, the 2.6.37 PAE kernel image is running very fine on my laptop. I enabled compiz effect in traditional gnome desktop, opened several XLS files in LibraOffice Calc, the animations and shadow effect looks so lovely.
And the most important: the damn GUI lockup never occurred again till now. yeah, few software crashes sometime, but, no GUI lockup.
Maybe more people will also meet this problem when they purchase a new computer with Sandy-Bridge CPU. Hope someday the bug can be fixed after more lockup case be reported.
Thank you guys, I love the community.

[Robin.He (hechu)]

Guys, this bug also happened in official released Fedora 15 with most recently upgrade. I mean, I got lockup, again, in Fedora 15.

[slese (slese789)]

Thanks for the heads up

On Fri, May 27, 2011 at 4:16 AM, Robin.He <email address hidden> wrote:

> Guys, this bug also happened in official released Fedora 15 with most
> recently upgrade. I mean, I got lockup, again, in Fedora 15.
>
> --
> You received this bug notification because you are a direct subscriber
> of a duplicate bug (762310).
> https://bugs.launchpad.net/bugs/754777
>
> Title:
> [sandybridge-m-gt2] GPU lockup (Blitter IPEHR: 0x13000002, Render
> IPEHR: 0x02000006)
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/754777/+subscribe
>

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[penalvch (penalvch)]

Robin.He, thank you for reporting this bug and helping make Ubuntu better. This bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? Can you try with the latest development release of Ubuntu? ISO CD images are available from http://cdimage.ubuntu.com/releases/ .

If it remains an issue, could you run the following command from a Terminal (Applications->Accessories->Terminal). It will automatically gather and attach updated debug information to this report.

apport-collect -p linux <replace-with-bug-number>

Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

[Chris Wilson (ickle)]

Please upgrade to raring.