Card reader in Natty A3 right click menu "Safely Remove Hardware" feature

Bug #731346 reported by Mark Nighswonger
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

You can unmount the built in card reader without a problem by right clicking and selecting"eject". But there is also a "Safely Remove Hardware" choice offered. If you select that you get this result:
Error detaching: helper exited with exit code 1: Detaching device /dev/sdb
USB device: /sys/devices/pci0000:00/0000:00:1d.7/usb1/1-5)
SYNCHRONIZE CACHE: FAILED: No such file or directory
(Continuing despite SYNCHRONIZE CACHE failure.)
STOP UNIT: FAILED: No such file or directory
It does appear to unmount as the pendrive icon disappears.
I don't know if that selection should not show up in this instance or if it needs to be there for other devices.
There is also a pendrive icon on the Unity panel that will not go away until the SDcard is removed.

1) uname -a > uname-a.log
2) cat /proc/version_signature > version.log
3) dmesg > dmesg.log
4) sudo lspci -vnvn > lspci-vnvn.log
yeilds this output
pcilib: sysfs_read_vpd: read failed: Connection timed out

1)lsb_release -rd
Description: Ubuntu Natty (development branch)
Release: 11.04

2)apt-cache policy pkgname
N: Unable to locate package pkgname
I don't know where to find this information in the software center

3) What you expected to happen
I expected an unmount choice by the way the test question is worded

4) What happened instead
You are first confronted by a popup window that recognized that my SD Card had photos on it.
Then after right clicking on the pendrive icon on the desktop I was presented a menu with two unexpected choices , eject, and
 "Safely Remove Hardware". While they both appear to unmount the drive, because the pendrive icon is removed from the desktop, the "Safely Remove Hardware" feature generates this error message:
Error detaching: helper exited with exit code 1: Detaching device /dev/sdb
USB device: /sys/devices/pci0000:00/0000:00:1d.7/usb1/1-5)
SYNCHRONIZE CACHE: FAILED: No such file or directory
(Continuing despite SYNCHRONIZE CACHE failure.)
STOP UNIT: FAILED: No such file or directory

There is also a pendrive icon on the Unity panel that will not go away until the card is removed. It presents you with an eject selection that appears not to do anything.

If you need further information just let me know what and how, in simple instructions. Assume I will not understand what you need because that will probably be correct.
---
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.23.
AplayDevices:
 **** List of PLAYBACK Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: ALC272X Analog [ALC272X Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
Architecture: i386
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: ALC272X Analog [ALC272X Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: mark 1429 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0x58200000 irq 45'
   Mixer name : 'Realtek ALC272X'
   Components : 'HDA:10ec0272,10250349,00100001'
   Controls : 16
   Simple ctrls : 9
DistroRelease: Ubuntu 11.04
HibernationDevice: RESUME=UUID=8874926d-b1ab-4a20-8a5e-203be47ac94e
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Alpha i386 (20110202)
MachineType: Acer AO532h
Package: linux (not installed)
ProcEnviron:
 LANGUAGE=en_US:en
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.38-7-generic root=UUID=c87e70ae-05f2-4e19-ab9d-fe4d96ec325b ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 2.6.38-7.39-generic 2.6.38
Regression: No
RelatedPackageVersions:
 linux-restricted-modules-2.6.38-7-generic N/A
 linux-backports-modules-2.6.38-7-generic N/A
 linux-firmware 1.49
Reproducible: Yes
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
StagingDrivers: keucr
Tags: natty running-unity needs-upstream-testing staging
Title: [STAGING]
Uname: Linux 2.6.38-7-generic i686
UpgradeStatus: Upgraded to natty on 2011-03-10 (18 days ago)
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 03/11/2010
dmi.bios.vendor: Acer
dmi.bios.version: V1.20
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: AO532h
dmi.board.vendor: Acer
dmi.board.version: V1.20
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: V1.20
dmi.modalias: dmi:bvnAcer:bvrV1.20:bd03/11/2010:svnAcer:pnAO532h:pvrV1.20:rvnAcer:rnAO532h:rvrV1.20:cvnAcer:ct10:cvrV1.20:
dmi.product.name: AO532h
dmi.product.version: V1.20
dmi.sys.vendor: Acer

Revision history for this message
Mark Nighswonger (marknigh) wrote :

This question arose during laptop testing http://testcases.qa.ubuntu.com/Plans/LaptopTesting
Test Card Reader Case ID: him-001

Revision history for this message
Jeremy Foshee (jeremyfoshee) wrote :

Hi Mark,

Please be sure to confirm this issue exists with the latest development release of Ubuntu. ISO CD images are available from http://cdimage.ubuntu.com/daily/current/ . If the issue remains, please run the following command from a Terminal (Applications->Accessories->Terminal). It will automatically gather and attach updated debug information to this report.

apport-collect -p linux 731346

Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

    [This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]

tags: added: needs-kernel-logs
tags: added: needs-upstream-testing
tags: added: kj-triage
Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Mark Nighswonger (marknigh) wrote : AcpiTables.txt

apport information

tags: added: apport-collected natty running-unity staging
description: updated
Revision history for this message
Mark Nighswonger (marknigh) wrote : AlsaDevices.txt

apport information

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Mark Nighswonger (marknigh) wrote : BootDmesg.txt

apport information

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Mark Nighswonger (marknigh) wrote : Card0.Amixer.values.txt

apport information

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Mark Nighswonger (marknigh) wrote : Card0.Codecs.codec.0.txt

apport information

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Mark Nighswonger (marknigh) wrote : CurrentDmesg.txt

apport information

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Mark Nighswonger (marknigh) wrote : IwConfig.txt

apport information

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Mark Nighswonger (marknigh) wrote : Lspci.txt

apport information

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Mark Nighswonger (marknigh) wrote : Lsusb.txt

apport information

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Mark Nighswonger (marknigh) wrote : PciMultimedia.txt

apport information

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Mark Nighswonger (marknigh) wrote : ProcCpuinfo.txt

apport information

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Mark Nighswonger (marknigh) wrote : ProcCpuinfo_.txt

apport information

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Mark Nighswonger (marknigh) wrote : ProcInterrupts.txt

apport information

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Mark Nighswonger (marknigh) wrote : ProcModules.txt

apport information

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Mark Nighswonger (marknigh) wrote : UdevDb.txt

apport information

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Mark Nighswonger (marknigh) wrote : UdevLog.txt

apport information

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Mark Nighswonger (marknigh) wrote : WifiSyslog.txt

apport information

tags: removed: needs-upstream-testing
Revision history for this message
Mark Nighswonger (marknigh) wrote :

Tested problem with Mainline kernel. The main problem still existed.
This was different:
There is also a pendrive icon on the Unity panel that will not go away until the card is removed. It presents you with an eject selection that appears not to do anything.

With the Mainline kernel the pendrive icon on the Unity panel disappears as soon as the drive is unmounted with either the "eject" or "safely remove hardware" options.

The same error message appears after selecting the "safely remove hardware" option.

Revision history for this message
Mark Nighswonger (marknigh) wrote :

Natty Beta1 fixed this problem!

Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
Revision history for this message
Marco Sulla (xdq4gh24rq) wrote :

Duplicate of Bug #466575 ?

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