Screen freezes occasionally, Toshiba Satellite A100, Ubuntu 10.04

[Vectorio]

Binary package hint: xserver-xorg-video-ati

- This Toshiba Satellite works fine with Ubuntu 9.10. But with 10.04, I occasionally get a frozen screen. The computer still works, it reacts to keys and all, but the screen is blank. Pressing the power button shuts down the computer cleanly, and after restart it's ok again. There are no currently known scenarios in which this always happens; it's not reproducible / sporadic (and nasty). I have to go back to 9.10 for now.
- Deactivating desktop visual effects did not resolve the problem
- The graphic device is Mobility Radeon X1400
- With Ubuntu 10.10. I experience the same problem

See Question #119317. It is not really a question any more, but a bug. Applies to latest Ubuntu 10.04 and 10.10.

---
Architecture: i386
DistroRelease: Ubuntu 10.04
DkmsStatus: Error: [Errno 2] No such file or directory
EcryptfsInUse: Yes
InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release i386 (20100429)
MachineType: TOSHIBA Satellite A100
Package: xserver-xorg-video-ati 1:6.13.0-1ubuntu5
PackageArchitecture: i386
PccardctlIdent:
 Socket 0:
   no product info available
PccardctlStatus:
 Socket 0:
   no card
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.32-25-generic root=UUID=08ff9457-d33f-4bc7-a661-8dc150e8e8e1 ro quiet splash
ProcEnviron:
 LANG=en_US.utf8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.32-25.45-generic 2.6.32.21+drm33.7
Tags: lucid lucid
Uname: Linux 2.6.32-25-generic i686
UserGroups: adm admin audio cdrom dialout dip fax floppy fuse lpadmin netdev plugdev sambashare tape video
dmi.bios.date: 07/05/2006
dmi.bios.vendor: Phoenix Technologies LTD
dmi.bios.version: 1.90
dmi.board.name: MPAD-MSAE Customer Reference Boards
dmi.board.vendor: Intel Corporation
dmi.board.version: Not Applicable
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 1
dmi.chassis.vendor: No Enclosure
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnPhoenixTechnologiesLTD:bvr1.90:bd07/05/2006:svnTOSHIBA:pnSatelliteA100:pvrPSAA9E-0JT00PS4:rvnIntelCorporation:rnMPAD-MSAECustomerReferenceBoards:rvrNotApplicable:cvnNoEnclosure:ct1:cvrN/A:
dmi.product.name: Satellite A100
dmi.product.version: PSAA9E-0JT00PS4
dmi.sys.vendor: TOSHIBA
glxinfo: Error: [Errno 2] No such file or directory
system:
 distro: Ubuntu
 codename: lucid
 architecture: i686
 kernel: 2.6.32-25-generic

[Bryce Harrington (bryce)]

Sorry, if you want to report a defect in ubuntu all the information needs to be provided in the bug report here.

[Vectorio (gprofos)]

- This Toshiba Satellite works find with Ubuntu 9.10. But with 10.04, I occasionally get a frozen screen. The computer still works, it reacts to keys and all, but the screen is blank. Pressing the power button shuts down the computer cleanly, and after restart it's ok again. There are no currently known scenarios in which this always happens; it's not respoduceable / sporadic (and nasty). I have to go back to 9.10 for now.
- Disactivating desktop visual effects did not resolve the problem
- The graphic device is Mobility Radeon X1400
- With Ubuntu 10.10. I experience the same problem

[Vectorio (gprofos)]

I have entered the information now. I understand that the issue would
be in progress.

many thanks,
Georg Profos

Quoting / Zitat von Bryce Harrington <email address hidden>:

> Sorry, if you want to report a defect in ubuntu all the information
> needs to be provided in the bug report here.
>
> ** Changed in: xserver-xorg-video-ati (Ubuntu)
> Status: New => Invalid
>
> --
> Screen freezes occasionally, Toshiba Satellite A100, Ubuntu 10.04
> https://bugs.launchpad.net/bugs/680291
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in ?xserver-xorg-video-ati? package in Ubuntu: Invalid
>
> Bug description:
> Binary package hint: xserver-xorg-video-ati
>
> See Question #119317. It is not really a question any more, but a
> bug. Applies to latest Ubuntu 10.04 and 10.10.
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-video-ati/+bug/680291/+subscribe
>

[Vectorio (gprofos)]

I saw that I can't update the state. Please kindly update it to
something other than invalid, so that I can see that the issue is now
in progress again.

many thanks,
Georg Profos

I have entered the information now. I understand that the issue would
be in progress.

many thanks,
Georg Profos

Quoting / Zitat von Bryce Harrington <email address hidden>:

> Sorry, if you want to report a defect in ubuntu all the information
> needs to be provided in the bug report here.
>
> ** Changed in: xserver-xorg-video-ati (Ubuntu)
> Status: New => Invalid
>
> --
> Screen freezes occasionally, Toshiba Satellite A100, Ubuntu 10.04
> https://bugs.launchpad.net/bugs/680291
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in ?xserver-xorg-video-ati? package in Ubuntu: Invalid
>
> Bug description:
> Binary package hint: xserver-xorg-video-ati
>
> See Question #119317. It is not really a question any more, but a
> bug. Applies to latest Ubuntu 10.04 and 10.10.
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-video-ati/+bug/680291/+subscribe
>

[Bryce Harrington (bryce)]

You still need to supply log files and debugging data. For your convenience there is a tool to collect most of the common logs, which you can gather by running:

  apport-collect 680291

Since the development cycles for lucid and maverick are completed now, if possible, please reproduce the issue under natty, and provide log files from natty after rebooting.

Fwiw, the blank screen may be a kernel drm gpu issue of some sort. Impossible to guess without having log files though.

[Vectorio (gprofos)]

Many thanks for improving Ubuntu by working on this issue.

Please note that I cannot install any other Ubuntu version than 10.04
on my computer at this time. While I understand that new features
won't be added to 10.04, I understand that bugfixes are still being
made, after all it's supposed to be LTS.

I would run said utility under the present installation and upload the
result, if I can do that without expert knowledge (which I do not
have, I am just a user).

I thank you for your understanding and patience, and hope to receive
some feedback soon.

with kind regards,
Georg Profos

Quoting / Zitat von Bryce Harrington <email address hidden>:

> You still need to supply log files and debugging data. For your
> convenience there is a tool to collect most of the common logs, which
> you can gather by running:
>
> apport-collect 680291
>
> Since the development cycles for lucid and maverick are completed now,
> if possible, please reproduce the issue under natty, and provide log
> files from natty after rebooting.
>
> Fwiw, the blank screen may be a kernel drm gpu issue of some sort.
> Impossible to guess without having log files though.
>
> ** Changed in: xserver-xorg-video-ati (Ubuntu)
> Status: New => Incomplete
>
> --
> Screen freezes occasionally, Toshiba Satellite A100, Ubuntu 10.04
> https://bugs.launchpad.net/bugs/680291
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in ?xserver-xorg-video-ati? package in Ubuntu: Incomplete
>
> Bug description:
> Binary package hint: xserver-xorg-video-ati
>
> - This Toshiba Satellite works fine with Ubuntu 9.10. But with
> 10.04, I occasionally get a frozen screen. The computer still works,
> it reacts to keys and all, but the screen is blank. Pressing the
> power button shuts down the computer cleanly, and after restart it's
> ok again. There are no currently known scenarios in which this
> always happens; it's not reproducible / sporadic (and nasty). I have
> to go back to 9.10 for now.
> - Deactivating desktop visual effects did not resolve the problem
> - The graphic device is Mobility Radeon X1400
> - With Ubuntu 10.10. I experience the same problem
>
> See Question #119317. It is not really a question any more, but a
> bug. Applies to latest Ubuntu 10.04 and 10.10.
>
>
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-video-ati/+bug/680291/+subscribe
>

[Vectorio (gprofos)]

apport information

[Vectorio (gprofos)]

apport information

[Vectorio (gprofos)]

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[Vectorio (gprofos)]

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[Vectorio (gprofos)]

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[Vectorio (gprofos)]

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[Vectorio (gprofos)]

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[Vectorio (gprofos)]

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[Vectorio (gprofos)]

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[Vectorio (gprofos)]

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[Vectorio (gprofos)]

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[Vectorio (gprofos)]

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[Vectorio (gprofos)]

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[Vectorio (gprofos)]

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[Vectorio (gprofos)]

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[Vectorio (gprofos)]

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[Vectorio (gprofos)]

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[Vectorio (gprofos)]

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[Vectorio (gprofos)]

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[Vectorio (gprofos)]

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[Vectorio (gprofos)]

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[Vectorio (gprofos)]

Thank you for your interest in resolving this issue.

I ran apport-collect 680291 on the command line and the information
should be uploaded now. You may use this data for the purpose of
fixing this bug.

Note that this issue is not reproducible, it occurs spontaneously once
every now and then.

I would expect the bug status change to an active state based on this.
Please kindly advise.

with kind regards,
Georg Profos

Quoting / Zitat von Bryce Harrington <email address hidden>:

> You still need to supply log files and debugging data. For your
> convenience there is a tool to collect most of the common logs, which
> you can gather by running:
>
> apport-collect 680291
>
> Since the development cycles for lucid and maverick are completed now,
> if possible, please reproduce the issue under natty, and provide log
> files from natty after rebooting.
>
> Fwiw, the blank screen may be a kernel drm gpu issue of some sort.
> Impossible to guess without having log files though.
>
> ** Changed in: xserver-xorg-video-ati (Ubuntu)
> Status: New => Incomplete
>
> --
> Screen freezes occasionally, Toshiba Satellite A100, Ubuntu 10.04
> https://bugs.launchpad.net/bugs/680291
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in ?xserver-xorg-video-ati? package in Ubuntu: Incomplete
>
> Bug description:
> Binary package hint: xserver-xorg-video-ati
>
> - This Toshiba Satellite works fine with Ubuntu 9.10. But with
> 10.04, I occasionally get a frozen screen. The computer still works,
> it reacts to keys and all, but the screen is blank. Pressing the
> power button shuts down the computer cleanly, and after restart it's
> ok again. There are no currently known scenarios in which this
> always happens; it's not reproducible / sporadic (and nasty). I have
> to go back to 9.10 for now.
> - Deactivating desktop visual effects did not resolve the problem
> - The graphic device is Mobility Radeon X1400
> - With Ubuntu 10.10. I experience the same problem
>
> See Question #119317. It is not really a question any more, but a
> bug. Applies to latest Ubuntu 10.04 and 10.10.
>
>
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-video-ati/+bug/680291/+subscribe
>

[Philippe G. (philippe-guisset)]

why is the status of the bug still incomplete when the two bugs under it have the status complete ?

[Vectorio (gprofos)]

No action was carried out since my last query, so I change the state to confirmed. I hope this will enable further progress on this issue.

[Philippe G. (philippe-guisset)]

are there any news on this bug ?

[Philippe G. (philippe-guisset)]

Installing the beta Natty solved the problem, it is now working on my PC! The fix was in the new version, good job !

[penalvch (penalvch)]

Vectorio, this bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? If so, could you please test for this with the latest development release of Ubuntu? ISO images are available from http://cdimage.ubuntu.com/daily-live/current/ .

If it remains an issue, could you please run the following command in the development release from a Terminal (Applications->Accessories->Terminal), as it will automatically gather and attach updated debug information to this report:

apport-collect -p xserver-xorg-video-ati REPLACE-WITH-BUG-NUMBER

Please note, given that the information from the prior release is already available, doing this on a release prior to the development one would not be helpful.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

[Launchpad Janitor (janitor)]

[Expired for xserver-xorg-video-ati (Ubuntu) because there has been no activity for 60 days.]