US Social Security login fails

[Stephen Walter Mitsch]

Binary package hint: firefox

When going to this URL https://secure.ssa.gov/acu/ACU_PPA/main.jsp
This is the secure login site for Social Security.
I can enter my SSN and password, but when I do I get an error message:
Unable to Process your request

Please follow the instructions below:

If you received this page unexpectedly while using Online Services for a personal account, please call our toll-free number 1-800-772-1213 (TTY 1-800-325-0778) or visit your local office

I'm using Firefox 3.6.12, Mozilla Firefox for Ubuntu canonical - 1.0 (Ubuntu 10.04.1 with all the updates).

When using Firefox 3.6.10 (Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US;rv:1.9.2.10) Gecko/20100914 Firefox/3.6.10 (.NET CLR 3.5.30729; .NET4.0C)) on my Window Vista Home Premium 64 Notebook, I have no problem with the same site.

[Stephen Walter Mitsch (stephen-020282)]

I called Social Security and was informed that there must be 128 bit encryption. I could find no encryption information for Ubuntu Firefox 3.1.12 on the computer that had the problem.

[Micah Gersten (micahg)]

Thank you for reporting this to Ubuntu. Does the Error Console (Toole -> Error Console) show anything when you try to login?

[Stephen Walter Mitsch (stephen-020282)]

I don't remember.

On Thu, Jun 23, 2011 at 5:15 PM, Micah Gersten <
<email address hidden>> wrote:

> Thank you for reporting this to Ubuntu. Does the Error Console (Toole
> -> Error Console) show anything when you try to login?
>
> ** Changed in: firefox (Ubuntu)
> Status: New => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/676306
>
> Title:
> US Social Security login fails
>
> Status in “firefox” package in Ubuntu:
> Incomplete
>
> Bug description:
> Binary package hint: firefox
>
> When going to this URL https://secure.ssa.gov/acu/ACU_PPA/main.jsp
> This is the secure login site for Social Security.
> I can enter my SSN and password, but when I do I get an error message:
> Unable to Process your request
>
> Please follow the instructions below:
>
> If you received this page unexpectedly while using Online Services for
> a personal account, please call our toll-free number 1-800-772-1213
> (TTY 1-800-325-0778) or visit your local office
>
> I'm using Firefox 3.6.12, Mozilla Firefox for Ubuntu canonical - 1.0
> (Ubuntu 10.04.1 with all the updates).
>
> When using Firefox 3.6.10 (Mozilla/5.0 (Windows; U; Windows NT 6.0;
> en-US;rv:1.9.2.10) Gecko/20100914 Firefox/3.6.10 (.NET CLR 3.5.30729;
> .NET4.0C)) on my Window Vista Home Premium 64 Notebook, I have no
> problem with the same site.
>
> To manage notifications about this bug go to:
>
> https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/676306/+subscriptions
>

[Launchpad Janitor (janitor)]

[Expired for firefox (Ubuntu) because there has been no activity for 60 days.]