Ubuntu
firefox package

Can not install addons

Bug #666910 reported by Dan Koga
12
This bug affects 2 people
Affects Status Importance Assigned to Milestone
firefox (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

Binary package hint: firefox

I have tried to install several different addons and get the same error message:

Firefox could not install the file at

https://addons.mozilla.org/en-US/firefox/downloads/latest/383/addon-383-latest.xpi?src=search

because: Download error
-228

I used apport to report this bug so the operating system (Ubuntu 10.10) and Firefox (3.6.11) info should have been sent.

ProblemType: Bug
DistroRelease: Ubuntu 10.10
Package: firefox 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
ProcVersionSignature: Ubuntu 2.6.35-22.35-generic 2.6.35.4
Uname: Linux 2.6.35-22-generic x86_64
NonfreeKernelModules: wl
Architecture: amd64
Date: Tue Oct 26 11:54:32 2010
FirefoxPackages:
 firefox 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
 firefox-gnome-support 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
 firefox-branding 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
 abroswer N/A
 abrowser-branding N/A
InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release amd64 (20101007)
ProcEnviron:
 LANG=en_US.utf8
 SHELL=/bin/bash
SourcePackage: firefox

Revision history for this message
Dan Koga (dkoga2424) wrote :
Revision history for this message
RedSingularity (redsingularity) wrote :

Thanks for taking the time to report this. Are you using a fresh install of 10.10 or did you upgrade from an older version?

*Marking Incomplete until more info is gathered*

Changed in firefox (Ubuntu):
status: New → Incomplete
Revision history for this message
Dan Koga (dkoga2424) wrote : Re: [Bug 666910] Re: Can not install addons

I am using a fresh install.

On Wed, Oct 27, 2010 at 12:42 AM, RedSingularity <email address hidden>wrote:

> Thanks for taking the time to report this. Are you using a fresh
> install of 10.10 or did you upgrade from an older version?
>
> *Marking Incomplete until more info is gathered*
>
> ** Changed in: firefox (Ubuntu)
> Status: New => Incomplete
>
> --
> Can not install addons
> https://bugs.launchpad.net/bugs/666910
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “firefox” package in Ubuntu: Incomplete
>
> Bug description:
> Binary package hint: firefox
>
> I have tried to install several different addons and get the same error
> message:
>
> Firefox could not install the file at
>
>
> https://addons.mozilla.org/en-US/firefox/downloads/latest/383/addon-383-latest.xpi?src=search
>
> because: Download error
> -228
>
> I used apport to report this bug so the operating system (Ubuntu 10.10) and
> Firefox (3.6.11) info should have been sent.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 10.10
> Package: firefox 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> ProcVersionSignature: Ubuntu 2.6.35-22.35-generic 2.6.35.4
> Uname: Linux 2.6.35-22-generic x86_64
> NonfreeKernelModules: wl
> Architecture: amd64
> Date: Tue Oct 26 11:54:32 2010
> FirefoxPackages:
> firefox 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> firefox-gnome-support 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> firefox-branding 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> abroswer N/A
> abrowser-branding N/A
> InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release amd64
> (20101007)
> ProcEnviron:
> LANG=en_US.utf8
> SHELL=/bin/bash
> SourcePackage: firefox
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/666910/+subscribe
>

Revision history for this message
RedSingularity (redsingularity) wrote :

Run the following command in terminal.
---------------
firefox -no-remote -P
---------------
It will bring up a dialog to create a new profile in firefox. Create one and name it "Test". Then select the Test profile to start firefox with. See if the problem persists under the test profile.

Revision history for this message
Dan Koga (dkoga2424) wrote :

I tried that and still get the same error.

I have also noticed some strange behaviors with Firefox not connecting to
some sites, for example www.debian.org. I get the Unable to Connect error
page but I can load the site using Chrome. Also, a couple of times it could
not find my home page on yahoo (http://my.yahoo.com). I had to clear all
recent history and then it found my home page. This is a separate problem
and if it persists I will submit another bug report.

On Wed, Oct 27, 2010 at 11:06 AM, RedSingularity <email address hidden>wrote:

> Run the following command in terminal.
> ---------------
> firefox -no-remote -P
> ---------------
> It will bring up a dialog to create a new profile in firefox. Create one
> and name it "Test". Then select the Test profile to start firefox with. See
> if the problem persists under the test profile.
>
> --
> Can not install addons
> https://bugs.launchpad.net/bugs/666910
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “firefox” package in Ubuntu: Incomplete
>
> Bug description:
> Binary package hint: firefox
>
> I have tried to install several different addons and get the same error
> message:
>
> Firefox could not install the file at
>
>
> https://addons.mozilla.org/en-US/firefox/downloads/latest/383/addon-383-latest.xpi?src=search
>
> because: Download error
> -228
>
> I used apport to report this bug so the operating system (Ubuntu 10.10) and
> Firefox (3.6.11) info should have been sent.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 10.10
> Package: firefox 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> ProcVersionSignature: Ubuntu 2.6.35-22.35-generic 2.6.35.4
> Uname: Linux 2.6.35-22-generic x86_64
> NonfreeKernelModules: wl
> Architecture: amd64
> Date: Tue Oct 26 11:54:32 2010
> FirefoxPackages:
> firefox 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> firefox-gnome-support 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> firefox-branding 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> abroswer N/A
> abrowser-branding N/A
> InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release amd64
> (20101007)
> ProcEnviron:
> LANG=en_US.utf8
> SHELL=/bin/bash
> SourcePackage: firefox
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/666910/+subscribe
>

Revision history for this message
RedSingularity (redsingularity) wrote :

Try this:

(Close all firefox instances before proceeding!)
NOTE: Your firefox settings will be removed temporarily but we will put them back when finished.

1) mkdir ~/Mozilla-Conf
2) mv ~/.mozilla ~/Mozilla-Conf
3) Start firefox and see if you can download the addon

Revision history for this message
Dan Koga (dkoga2424) wrote :

Nope, didn't work, still get the same error.

On Wed, Oct 27, 2010 at 1:50 PM, RedSingularity <email address hidden>wrote:

> Try this:
>
> (Close all firefox instances before proceeding!)
> NOTE: Your firefox settings will be removed temporarily but we will put
> them back when finished.
>
> 1) mkdir ~/Mozilla-Conf
> 2) mv ~/.mozilla ~/Mozilla-Conf
> 3) Start firefox and see if you can download the addon
>
> --
> Can not install addons
> https://bugs.launchpad.net/bugs/666910
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “firefox” package in Ubuntu: Incomplete
>
> Bug description:
> Binary package hint: firefox
>
> I have tried to install several different addons and get the same error
> message:
>
> Firefox could not install the file at
>
>
> https://addons.mozilla.org/en-US/firefox/downloads/latest/383/addon-383-latest.xpi?src=search
>
> because: Download error
> -228
>
> I used apport to report this bug so the operating system (Ubuntu 10.10) and
> Firefox (3.6.11) info should have been sent.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 10.10
> Package: firefox 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> ProcVersionSignature: Ubuntu 2.6.35-22.35-generic 2.6.35.4
> Uname: Linux 2.6.35-22-generic x86_64
> NonfreeKernelModules: wl
> Architecture: amd64
> Date: Tue Oct 26 11:54:32 2010
> FirefoxPackages:
> firefox 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> firefox-gnome-support 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> firefox-branding 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> abroswer N/A
> abrowser-branding N/A
> InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release amd64
> (20101007)
> ProcEnviron:
> LANG=en_US.utf8
> SHELL=/bin/bash
> SourcePackage: firefox
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/666910/+subscribe
>

Revision history for this message
RedSingularity (redsingularity) wrote :

Interesting, I wonder if you can download that file at all. Run:

wget https://addons.mozilla.org/en-US/firefox/downloads/latest/383/addon-383-latest.xpi?src=search

If it download successfully then the file will be located in the root of your home-folder. Make sure it is.

(If you want to restore firefox settings that were removed please run the following)

Make sure firefox is closed!
1) rm -r ~/.mozilla
2) mv ~/Mozilla-Conf/.mozilla ~/
DONE

Revision history for this message
Dan Koga (dkoga2424) wrote :
Download full text (3.2 KiB)

The file did not download, here is the output from the terminal:

 wget
https://addons.mozilla.org/en-US/firefox/downloads/latest/383/addon-383-latest.xpi?src=search
--2010-10-27 15:13:02--
https://addons.mozilla.org/en-US/firefox/downloads/latest/383/addon-383-latest.xpi?src=search
Resolving addons.mozilla.org... 63.245.217.40
Connecting to addons.mozilla.org|63.245.217.40|:443... connected.
HTTP request sent, awaiting response... 302 Found
Location:
https://addons.mozilla.org/en-US/firefox/downloads/file/81910/xpi/auto_copy-1.0.1-fx+mz+tb.xpi?src=search[following]
--2010-10-27 15:13:03--
https://addons.mozilla.org/en-US/firefox/downloads/file/81910/xpi/auto_copy-1.0.1-fx+mz+tb.xpi?src=search
Reusing existing connection to addons.mozilla.org:443.
HTTP request sent, awaiting response... 302 Found
Location:
http://releases.mozilla.org/pub/mozilla.org/addons/383/auto_copy-1.0.1-fx+mz+tb.xpi[following]
--2010-10-27 15:13:03--
http://releases.mozilla.org/pub/mozilla.org/addons/383/auto_copy-1.0.1-fx+mz+tb.xpi
Resolving releases.mozilla.org... 32.1.6.176, 2001:6b0:e:2018::1337
Connecting to releases.mozilla.org|32.1.6.176|:80... failed: Connection
timed out.
Connecting to releases.mozilla.org|2001:6b0:e:2018::1337|:80... failed:
Network is unreachable.

On Wed, Oct 27, 2010 at 2:56 PM, RedSingularity <email address hidden>wrote:

> Interesting, I wonder if you can download that file at all. Run:
>
> wget https://addons.mozilla.org/en-
> US/firefox/downloads/latest/383/addon-383-latest.xpi?src=search
>
> If it download successfully then the file will be located in the root of
> your home-folder. Make sure it is.
>
> (If you want to restore firefox settings that were removed please run
> the following)
>
> Make sure firefox is closed!
> 1) rm -r ~/.mozilla
> 2) mv ~/Mozilla-Conf/.mozilla ~/
> DONE
>
> --
> Can not install addons
> https://bugs.launchpad.net/bugs/666910
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “firefox” package in Ubuntu: Incomplete
>
> Bug description:
> Binary package hint: firefox
>
> I have tried to install several different addons and get the same error
> message:
>
> Firefox could not install the file at
>
>
> https://addons.mozilla.org/en-US/firefox/downloads/latest/383/addon-383-latest.xpi?src=search
>
> because: Download error
> -228
>
> I used apport to report this bug so the operating system (Ubuntu 10.10) and
> Firefox (3.6.11) info should have been sent.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 10.10
> Package: firefox 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> ProcVersionSignature: Ubuntu 2.6.35-22.35-generic 2.6.35.4
> Uname: Linux 2.6.35-22-generic x86_64
> NonfreeKernelModules: wl
> Architecture: amd64
> Date: Tue Oct 26 11:54:32 2010
> FirefoxPackages:
> firefox 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> firefox-gnome-support 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> firefox-branding 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> abroswer N/A
> abrowser-branding N/A
> InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release amd64
> (20101007)
> ProcEnviron:
> LANG=en_US.utf8
> SHELL=/bin/bash
> SourcePackage: firefox
>
> To unsubscribe fr...

Read more...

Revision history for this message
RedSingularity (redsingularity) wrote :

Post output of :

ping -c 5 releases.mozilla.org

Revision history for this message
Dan Koga (dkoga2424) wrote :

Here is the output:

ping -c 5 releases.mozilla.org
PING releases.geo.mozilla.com (129.101.198.59) 56(84) bytes of data.
64 bytes from releases.mozilla.org (129.101.198.59): icmp_req=1 ttl=46
time=72.7 ms
64 bytes from releases.mozilla.org (129.101.198.59): icmp_req=2 ttl=46
time=68.8 ms
64 bytes from releases.mozilla.org (129.101.198.59): icmp_req=3 ttl=46
time=69.2 ms
64 bytes from releases.mozilla.org (129.101.198.59): icmp_req=4 ttl=46
time=68.6 ms
64 bytes from releases.mozilla.org (129.101.198.59): icmp_req=5 ttl=46
time=69.8 ms

--- releases.geo.mozilla.com ping statistics ---
5 packets transmitted, 5 received, 0% packet loss, time 4006ms
rtt min/avg/max/mdev = 68.685/69.856/72.706/1.487 ms

On Wed, Oct 27, 2010 at 3:47 PM, RedSingularity <email address hidden>wrote:

> Post output of :
>
> ping -c 5 releases.mozilla.org
>
> --
> Can not install addons
> https://bugs.launchpad.net/bugs/666910
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “firefox” package in Ubuntu: Incomplete
>
> Bug description:
> Binary package hint: firefox
>
> I have tried to install several different addons and get the same error
> message:
>
> Firefox could not install the file at
>
>
> https://addons.mozilla.org/en-US/firefox/downloads/latest/383/addon-383-latest.xpi?src=search
>
> because: Download error
> -228
>
> I used apport to report this bug so the operating system (Ubuntu 10.10) and
> Firefox (3.6.11) info should have been sent.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 10.10
> Package: firefox 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> ProcVersionSignature: Ubuntu 2.6.35-22.35-generic 2.6.35.4
> Uname: Linux 2.6.35-22-generic x86_64
> NonfreeKernelModules: wl
> Architecture: amd64
> Date: Tue Oct 26 11:54:32 2010
> FirefoxPackages:
> firefox 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> firefox-gnome-support 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> firefox-branding 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> abroswer N/A
> abrowser-branding N/A
> InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release amd64
> (20101007)
> ProcEnviron:
> LANG=en_US.utf8
> SHELL=/bin/bash
> SourcePackage: firefox
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/666910/+subscribe
>

Revision history for this message
RedSingularity (redsingularity) wrote :

Try:

wget https://addons.mozilla.org/en-US/firefox/downloads/latest/6416/addon-6416-latest.xpi?src=homepagebrowse

Does that download a file to your home folder?

Revision history for this message
Dan Koga (dkoga2424) wrote :

No, that did not download any file. Here is the output:

wget
https://addons.mozilla.org/en-US/firefox/downloads/latest/6416/addon-6416-latest.xpi?src=homepagebrowse
--2010-10-27 16:42:55--
https://addons.mozilla.org/en-US/firefox/downloads/latest/6416/addon-6416-latest.xpi?src=homepagebrowse
Resolving addons.mozilla.org... 63.245.213.91
Connecting to addons.mozilla.org|63.245.213.91|:443... connected.
HTTP request sent, awaiting response... 302 Found
Location:
https://addons.mozilla.org/en-US/firefox/downloads/file/99598/xpi/the_search_sidebar-1.2-fx.xpi?src=homepagebrowse[following]
--2010-10-27 16:42:57--
https://addons.mozilla.org/en-US/firefox/downloads/file/99598/xpi/the_search_sidebar-1.2-fx.xpi?src=homepagebrowse
Reusing existing connection to addons.mozilla.org:443.
HTTP request sent, awaiting response... 302 Found
Location:
http://releases.mozilla.org/pub/mozilla.org/addons/6416/the_search_sidebar-1.2-fx.xpi[following]
--2010-10-27 16:42:58--
http://releases.mozilla.org/pub/mozilla.org/addons/6416/the_search_sidebar-1.2-fx.xpi
Resolving releases.mozilla.org... 32.1.6.176, 2001:6b0:e:2018::1337
Connecting to releases.mozilla.org|32.1.6.176|:80... failed: Connection
timed out.
Connecting to releases.mozilla.org|2001:6b0:e:2018::1337|:80... failed:
Network is unreachable.

On Wed, Oct 27, 2010 at 4:24 PM, RedSingularity <email address hidden>wrote:

> Try:
>
> wget https://addons.mozilla.org/en-
> US/firefox/downloads/latest/6416/addon-6416-latest.xpi?src=homepagebrowse
>
> Does that download a file to your home folder?
>
> --
> Can not install addons
> https://bugs.launchpad.net/bugs/666910
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “firefox” package in Ubuntu: Incomplete
>
> Bug description:
> Binary package hint: firefox
>
> I have tried to install several different addons and get the same error
> message:
>
> Firefox could not install the file at
>
>
> https://addons.mozilla.org/en-US/firefox/downloads/latest/383/addon-383-latest.xpi?src=search
>
> because: Download error
> -228
>
> I used apport to report this bug so the operating system (Ubuntu 10.10) and
> Firefox (3.6.11) info should have been sent.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 10.10
> Package: firefox 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> ProcVersionSignature: Ubuntu 2.6.35-22.35-generic 2.6.35.4
> Uname: Linux 2.6.35-22-generic x86_64
> NonfreeKernelModules: wl
> Architecture: amd64
> Date: Tue Oct 26 11:54:32 2010
> FirefoxPackages:
> firefox 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> firefox-gnome-support 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> firefox-branding 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> abroswer N/A
> abrowser-branding N/A
> InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release amd64
> (20101007)
> ProcEnviron:
> LANG=en_US.utf8
> SHELL=/bin/bash
> SourcePackage: firefox
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/666910/+subscribe
>

Revision history for this message
RedSingularity (redsingularity) wrote :

Well this seems to be a network problem rather than a firefox one. Those were two different downloads.

Try this last one. Its an icon from gnome-look. Totally different site. See if it works.

wget http://gnome-look.org/CONTENT/content-files/133898-faenza-clementine.png

Revision history for this message
Dan Koga (dkoga2424) wrote :

That one worked, downloaded the icon file.

On Wed, Oct 27, 2010 at 5:08 PM, RedSingularity <email address hidden>wrote:

> Well this seems to be a network problem rather than a firefox one.
> Those were two different downloads.
>
> Try this last one. Its an icon from gnome-look. Totally different
> site. See if it works.
>
> wget http://gnome-look.org/CONTENT/content-files/133898-faenza-
> clementine.png
>
> --
> Can not install addons
> https://bugs.launchpad.net/bugs/666910
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “firefox” package in Ubuntu: Incomplete
>
> Bug description:
> Binary package hint: firefox
>
> I have tried to install several different addons and get the same error
> message:
>
> Firefox could not install the file at
>
>
> https://addons.mozilla.org/en-US/firefox/downloads/latest/383/addon-383-latest.xpi?src=search
>
> because: Download error
> -228
>
> I used apport to report this bug so the operating system (Ubuntu 10.10) and
> Firefox (3.6.11) info should have been sent.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 10.10
> Package: firefox 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> ProcVersionSignature: Ubuntu 2.6.35-22.35-generic 2.6.35.4
> Uname: Linux 2.6.35-22-generic x86_64
> NonfreeKernelModules: wl
> Architecture: amd64
> Date: Tue Oct 26 11:54:32 2010
> FirefoxPackages:
> firefox 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> firefox-gnome-support 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> firefox-branding 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> abroswer N/A
> abrowser-branding N/A
> InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release amd64
> (20101007)
> ProcEnviron:
> LANG=en_US.utf8
> SHELL=/bin/bash
> SourcePackage: firefox
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/666910/+subscribe
>

Revision history for this message
RedSingularity (redsingularity) wrote :

Very odd but lets keep trying here............

--At the top of the Firefox window, On the menu bar, go to Edit>Preferences>Advanced>Network tab
--In the Cache section, set the size to 50 Mb's

Try installing addons again.

Revision history for this message
RedSingularity (redsingularity) wrote :

Also please make sure your not using any proxys.

Revision history for this message
RedSingularity (redsingularity) wrote :

Please post the output of:

apt-cache policy firefox

as well. Thanks!

Revision history for this message
Dan Koga (dkoga2424) wrote :

No change, same error.

On Wed, Oct 27, 2010 at 7:47 PM, RedSingularity <email address hidden>wrote:

> Very odd but lets keep trying here............
>
> --At the top of the Firefox window, On the menu bar, go to
> Edit>Preferences>Advanced>Network tab
> --In the Cache section, set the size to 50 Mb's
>
> Try installing addons again.
>
> --
> Can not install addons
> https://bugs.launchpad.net/bugs/666910
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “firefox” package in Ubuntu: Incomplete
>
> Bug description:
> Binary package hint: firefox
>
> I have tried to install several different addons and get the same error
> message:
>
> Firefox could not install the file at
>
>
> https://addons.mozilla.org/en-US/firefox/downloads/latest/383/addon-383-latest.xpi?src=search
>
> because: Download error
> -228
>
> I used apport to report this bug so the operating system (Ubuntu 10.10) and
> Firefox (3.6.11) info should have been sent.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 10.10
> Package: firefox 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> ProcVersionSignature: Ubuntu 2.6.35-22.35-generic 2.6.35.4
> Uname: Linux 2.6.35-22-generic x86_64
> NonfreeKernelModules: wl
> Architecture: amd64
> Date: Tue Oct 26 11:54:32 2010
> FirefoxPackages:
> firefox 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> firefox-gnome-support 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> firefox-branding 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> abroswer N/A
> abrowser-branding N/A
> InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release amd64
> (20101007)
> ProcEnviron:
> LANG=en_US.utf8
> SHELL=/bin/bash
> SourcePackage: firefox
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/666910/+subscribe
>

Revision history for this message
Dan Koga (dkoga2424) wrote :

Confirmed, no proxy.

On Wed, Oct 27, 2010 at 7:49 PM, RedSingularity <email address hidden>wrote:

> Also please make sure your not using any proxys.
>
> --
> Can not install addons
> https://bugs.launchpad.net/bugs/666910
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “firefox” package in Ubuntu: Incomplete
>
> Bug description:
> Binary package hint: firefox
>
> I have tried to install several different addons and get the same error
> message:
>
> Firefox could not install the file at
>
>
> https://addons.mozilla.org/en-US/firefox/downloads/latest/383/addon-383-latest.xpi?src=search
>
> because: Download error
> -228
>
> I used apport to report this bug so the operating system (Ubuntu 10.10) and
> Firefox (3.6.11) info should have been sent.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 10.10
> Package: firefox 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> ProcVersionSignature: Ubuntu 2.6.35-22.35-generic 2.6.35.4
> Uname: Linux 2.6.35-22-generic x86_64
> NonfreeKernelModules: wl
> Architecture: amd64
> Date: Tue Oct 26 11:54:32 2010
> FirefoxPackages:
> firefox 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> firefox-gnome-support 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> firefox-branding 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> abroswer N/A
> abrowser-branding N/A
> InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release amd64
> (20101007)
> ProcEnviron:
> LANG=en_US.utf8
> SHELL=/bin/bash
> SourcePackage: firefox
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/666910/+subscribe
>

Revision history for this message
Dan Koga (dkoga2424) wrote :

Here is the output:

apt-cache policy firefox
firefox:
  Installed: 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
  Candidate: 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
  Version table:
 *** 3.6.11+build3+nobinonly-0ubuntu0.10.10.1 0
        500 http://us.archive.ubuntu.com/ubuntu/ maverick-updates/main amd64
Packages
        500 http://security.ubuntu.com/ubuntu/ maverick-security/main amd64
Packages
        100 /var/lib/dpkg/status
     3.6.10+build1+nobinonly-0ubuntu3 0
        500 http://us.archive.ubuntu.com/ubuntu/ maverick/main amd64
Packages

On Wed, Oct 27, 2010 at 7:51 PM, RedSingularity <email address hidden>wrote:

> Please post the output of:
>
> apt-cache policy firefox
>
> as well. Thanks!
>
> --
> Can not install addons
> https://bugs.launchpad.net/bugs/666910
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “firefox” package in Ubuntu: Incomplete
>
> Bug description:
> Binary package hint: firefox
>
> I have tried to install several different addons and get the same error
> message:
>
> Firefox could not install the file at
>
>
> https://addons.mozilla.org/en-US/firefox/downloads/latest/383/addon-383-latest.xpi?src=search
>
> because: Download error
> -228
>
> I used apport to report this bug so the operating system (Ubuntu 10.10) and
> Firefox (3.6.11) info should have been sent.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 10.10
> Package: firefox 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> ProcVersionSignature: Ubuntu 2.6.35-22.35-generic 2.6.35.4
> Uname: Linux 2.6.35-22-generic x86_64
> NonfreeKernelModules: wl
> Architecture: amd64
> Date: Tue Oct 26 11:54:32 2010
> FirefoxPackages:
> firefox 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> firefox-gnome-support 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> firefox-branding 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> abroswer N/A
> abrowser-branding N/A
> InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release amd64
> (20101007)
> ProcEnviron:
> LANG=en_US.utf8
> SHELL=/bin/bash
> SourcePackage: firefox
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/666910/+subscribe
>

Revision history for this message
RedSingularity (redsingularity) wrote :

Looks like your using an outdated version of firefox for 10.10. Close firefox and other applications, perform a system upgrade.

sudo apt-get update
sudo apt-get upgrade

Reboot the machine (to be safe) and then try firefox again.

Revision history for this message
Dan Koga (dkoga2424) wrote :

Nope, still can't install addon, getting the same error.

On Wed, Oct 27, 2010 at 8:36 PM, RedSingularity <email address hidden>wrote:

> Looks like your using an outdated version of firefox for 10.10. Close
> firefox and other applications, perform a system upgrade.
>
> sudo apt-get update
> sudo apt-get upgrade
>
> Reboot the machine (to be safe) and then try firefox again.
>
> --
> Can not install addons
> https://bugs.launchpad.net/bugs/666910
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “firefox” package in Ubuntu: Incomplete
>
> Bug description:
> Binary package hint: firefox
>
> I have tried to install several different addons and get the same error
> message:
>
> Firefox could not install the file at
>
>
> https://addons.mozilla.org/en-US/firefox/downloads/latest/383/addon-383-latest.xpi?src=search
>
> because: Download error
> -228
>
> I used apport to report this bug so the operating system (Ubuntu 10.10) and
> Firefox (3.6.11) info should have been sent.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 10.10
> Package: firefox 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> ProcVersionSignature: Ubuntu 2.6.35-22.35-generic 2.6.35.4
> Uname: Linux 2.6.35-22-generic x86_64
> NonfreeKernelModules: wl
> Architecture: amd64
> Date: Tue Oct 26 11:54:32 2010
> FirefoxPackages:
> firefox 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> firefox-gnome-support 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> firefox-branding 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> abroswer N/A
> abrowser-branding N/A
> InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release amd64
> (20101007)
> ProcEnviron:
> LANG=en_US.utf8
> SHELL=/bin/bash
> SourcePackage: firefox
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/666910/+subscribe
>

Revision history for this message
RedSingularity (redsingularity) wrote :

Are you still not able to go to some sites on firefox?

Revision history for this message
RedSingularity (redsingularity) wrote :

Oh and do you get the same error as in the description when downloading addons?

Revision history for this message
RedSingularity (redsingularity) wrote :

Post the output of:

dpkg --get-selections firefox*

Revision history for this message
Dan Koga (dkoga2424) wrote :

Yes, I am still having trouble connecting to debian.org. The error is a
timeout error though. It could be that debian.org is busy but I can usually
switch to Chrome and pull the site up.

On Wed, Oct 27, 2010 at 9:23 PM, RedSingularity <email address hidden>wrote:

> Oh and do you get the same error as in the description when downloading
> addons?
>
> --
> Can not install addons
> https://bugs.launchpad.net/bugs/666910
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “firefox” package in Ubuntu: Incomplete
>
> Bug description:
> Binary package hint: firefox
>
> I have tried to install several different addons and get the same error
> message:
>
> Firefox could not install the file at
>
>
> https://addons.mozilla.org/en-US/firefox/downloads/latest/383/addon-383-latest.xpi?src=search
>
> because: Download error
> -228
>
> I used apport to report this bug so the operating system (Ubuntu 10.10) and
> Firefox (3.6.11) info should have been sent.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 10.10
> Package: firefox 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> ProcVersionSignature: Ubuntu 2.6.35-22.35-generic 2.6.35.4
> Uname: Linux 2.6.35-22-generic x86_64
> NonfreeKernelModules: wl
> Architecture: amd64
> Date: Tue Oct 26 11:54:32 2010
> FirefoxPackages:
> firefox 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> firefox-gnome-support 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> firefox-branding 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> abroswer N/A
> abrowser-branding N/A
> InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release amd64
> (20101007)
> ProcEnviron:
> LANG=en_US.utf8
> SHELL=/bin/bash
> SourcePackage: firefox
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/666910/+subscribe
>

Revision history for this message
Dan Koga (dkoga2424) wrote :

Here is the output:

dpkg --get-selections firefox*
firefox install
firefox-branding install
firefox-gnome-support install

On Wed, Oct 27, 2010 at 9:35 PM, RedSingularity <email address hidden>wrote:

> Post the output of:
>
> dpkg --get-selections firefox*
>
> --
> Can not install addons
> https://bugs.launchpad.net/bugs/666910
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “firefox” package in Ubuntu: Incomplete
>
> Bug description:
> Binary package hint: firefox
>
> I have tried to install several different addons and get the same error
> message:
>
> Firefox could not install the file at
>
>
> https://addons.mozilla.org/en-US/firefox/downloads/latest/383/addon-383-latest.xpi?src=search
>
> because: Download error
> -228
>
> I used apport to report this bug so the operating system (Ubuntu 10.10) and
> Firefox (3.6.11) info should have been sent.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 10.10
> Package: firefox 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> ProcVersionSignature: Ubuntu 2.6.35-22.35-generic 2.6.35.4
> Uname: Linux 2.6.35-22-generic x86_64
> NonfreeKernelModules: wl
> Architecture: amd64
> Date: Tue Oct 26 11:54:32 2010
> FirefoxPackages:
> firefox 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> firefox-gnome-support 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> firefox-branding 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> abroswer N/A
> abrowser-branding N/A
> InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release amd64
> (20101007)
> ProcEnviron:
> LANG=en_US.utf8
> SHELL=/bin/bash
> SourcePackage: firefox
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/666910/+subscribe
>

Revision history for this message
RedSingularity (redsingularity) wrote :

Lets try downloading from a fresh account. We will remove it when done.

In a terminal:

useradd test
passwd 123456

Then:

su test
ENTER PASSWORD WHEN PROMPTED

then under the new user run

wget https://addons.mozilla.org/en-US/firefox/downloads/latest/383/addon-383-latest.xpi?src=search

To see if it downloaded properly run:

ls /home/test

And see if the downloaded file is listed there.

Revision history for this message
RedSingularity (redsingularity) wrote :

Actually disregard the above commands. I need to revise them.

Revision history for this message
RedSingularity (redsingularity) wrote :

Run this instead:

1) sudo useradd -d /home/testuser -m testuser
2) sudo passwd testuser (make password anything)

3) su testuser
4) cd
5) wget https://addons.mozilla.org/en-US/firefox/downloads/latest/383/addon-383-latest.xpi?src=search

To see if the package downloaded run:

ls /home/testuser

and see if the file is listed.

Revision history for this message
Dan Koga (dkoga2424) wrote :
Download full text (3.2 KiB)

Did not work, here is the output from wget:

wget
https://addons.mozilla.org/en-US/firefox/downloads/latest/383/addon-383-latest.xpi?src=search
--2010-10-29 06:50:10--
https://addons.mozilla.org/en-US/firefox/downloads/latest/383/addon-383-latest.xpi?src=search
Resolving addons.mozilla.org... 63.245.217.40
Connecting to addons.mozilla.org|63.245.217.40|:443... connected.
HTTP request sent, awaiting response... 302 Found
Location:
https://addons.mozilla.org/en-US/firefox/downloads/file/81910/xpi/auto_copy-1.0.1-fx+mz+tb.xpi?src=search[following]
--2010-10-29 06:50:11--
https://addons.mozilla.org/en-US/firefox/downloads/file/81910/xpi/auto_copy-1.0.1-fx+mz+tb.xpi?src=search
Reusing existing connection to addons.mozilla.org:443.
HTTP request sent, awaiting response... 302 Found
Location:
http://releases.mozilla.org/pub/mozilla.org/addons/383/auto_copy-1.0.1-fx+mz+tb.xpi[following]
--2010-10-29 06:50:11--
http://releases.mozilla.org/pub/mozilla.org/addons/383/auto_copy-1.0.1-fx+mz+tb.xpi
Resolving releases.mozilla.org... 32.1.6.176, 2001:6b0:e:2018::1337
Connecting to releases.mozilla.org|32.1.6.176|:80... failed: Connection
timed out.
Connecting to releases.mozilla.org|2001:6b0:e:2018::1337|:80... failed:
Network is unreachable.

On Thu, Oct 28, 2010 at 10:23 PM, RedSingularity <email address hidden>wrote:

> Lets try downloading from a fresh account. We will remove it when done.
>
> In a terminal:
>
> useradd test
> passwd 123456
>
> Then:
>
> su test
> ENTER PASSWORD WHEN PROMPTED
>
> then under the new user run
>
> wget https://addons.mozilla.org/en-
> US/firefox/downloads/latest/383/addon-383-latest.xpi?src=search
>
> To see if it downloaded properly run:
>
> ls /home/test
>
> And see if the downloaded file is listed there.
>
> --
> Can not install addons
> https://bugs.launchpad.net/bugs/666910
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “firefox” package in Ubuntu: Incomplete
>
> Bug description:
> Binary package hint: firefox
>
> I have tried to install several different addons and get the same error
> message:
>
> Firefox could not install the file at
>
>
> https://addons.mozilla.org/en-US/firefox/downloads/latest/383/addon-383-latest.xpi?src=search
>
> because: Download error
> -228
>
> I used apport to report this bug so the operating system (Ubuntu 10.10) and
> Firefox (3.6.11) info should have been sent.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 10.10
> Package: firefox 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> ProcVersionSignature: Ubuntu 2.6.35-22.35-generic 2.6.35.4
> Uname: Linux 2.6.35-22-generic x86_64
> NonfreeKernelModules: wl
> Architecture: amd64
> Date: Tue Oct 26 11:54:32 2010
> FirefoxPackages:
> firefox 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> firefox-gnome-support 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> firefox-branding 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> abroswer N/A
> abrowser-branding N/A
> InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release amd64
> (20101007)
> ProcEnviron:
> LANG=en_US.utf8
> SHELL=/bin/bash
> SourcePackage: firefox
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntu/+source/firefo...

Read more...

Revision history for this message
RedSingularity (redsingularity) wrote :

Alright it *looks* like a system problem then. Can you boot a live CD and try it from there?

Revision history for this message
Dan Koga (dkoga2424) wrote :
Download full text (3.8 KiB)

I booted from the Live CD and got the same error when trying to install an
addon. Also tried wget with no success, here is the output:

wget
https://addons.mozilla.org/en-US/firefox/downloads/latest/383/addon-383-latest.xpi?src=search
--2010-10-29 23:18:24--
https://addons.mozilla.org/en-US/firefox/downloads/latest/383/addon-383-latest.xpi?src=search
Resolving addons.mozilla.org... 63.245.209.91
Connecting to addons.mozilla.org|63.245.209.91|:443... connected.
HTTP request sent, awaiting response... 302 Found
Location:
https://addons.mozilla.org/en-US/firefox/downloads/file/81910/xpi/auto_copy-1.0.1-fx+mz+tb.xpi?src=search[following]
--2010-10-29 23:18:29--
https://addons.mozilla.org/en-US/firefox/downloads/file/81910/xpi/auto_copy-1.0.1-fx+mz+tb.xpi?src=search
Reusing existing connection to addons.mozilla.org:443.
HTTP request sent, awaiting response... 302 Found
Location:
http://releases.mozilla.org/pub/mozilla.org/addons/383/auto_copy-1.0.1-fx+mz+tb.xpi[following]
--2010-10-29 23:18:29--
http://releases.mozilla.org/pub/mozilla.org/addons/383/auto_copy-1.0.1-fx+mz+tb.xpi
Resolving releases.mozilla.org... 32.1.6.176
Connecting to releases.mozilla.org|32.1.6.176|:80... failed: Connection
timed out.
Retrying.

--2010-10-29 23:18:52-- (try: 2)
http://releases.mozilla.org/pub/mozilla.org/addons/383/auto_copy-1.0.1-fx+mz+tb.xpi
Connecting to releases.mozilla.org|32.1.6.176|:80... failed: Connection
timed out.
Retrying.

--2010-10-29 23:19:15-- (try: 3)
http://releases.mozilla.org/pub/mozilla.org/addons/383/auto_copy-1.0.1-fx+mz+tb.xpi
Connecting to releases.mozilla.org|32.1.6.176|:80... failed: Connection
timed out.
Retrying.

--2010-10-29 23:19:39-- (try: 4)
http://releases.mozilla.org/pub/mozilla.org/addons/383/auto_copy-1.0.1-fx+mz+tb.xpi
Connecting to releases.mozilla.org|32.1.6.176|:80... failed: Connection
timed out.
Retrying.

--2010-10-29 23:20:04-- (try: 5)
http://releases.mozilla.org/pub/mozilla.org/addons/383/auto_copy-1.0.1-fx+mz+tb.xpi
Connecting to releases.mozilla.org|32.1.6.176|:80... failed: Connection
timed out.
Retrying.

--2010-10-29 23:20:30-- (try: 6)
http://releases.mozilla.org/pub/mozilla.org/addons/383/auto_copy-1.0.1-fx+mz+tb.xpi
Connecting to releases.mozilla.org|32.1.6.176|:80... ^C

On Fri, Oct 29, 2010 at 10:23 PM, RedSingularity <email address hidden>wrote:

> Alright it *looks* like a system problem then. Can you boot a live CD
> and try it from there?
>
> --
> Can not install addons
> https://bugs.launchpad.net/bugs/666910
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “firefox” package in Ubuntu: Incomplete
>
> Bug description:
> Binary package hint: firefox
>
> I have tried to install several different addons and get the same error
> message:
>
> Firefox could not install the file at
>
>
> https://addons.mozilla.org/en-US/firefox/downloads/latest/383/addon-383-latest.xpi?src=search
>
> because: Download error
> -228
>
> I used apport to report this bug so the operating system (Ubuntu 10.10) and
> Firefox (3.6.11) info should have been sent.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 10.10
> Package: firefox 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
...

Read more...

Revision history for this message
RedSingularity (redsingularity) wrote :

Very interesting. This is certainly not a firefox problem but a network one. Are you connected wired or wireless?

Revision history for this message
Dan Koga (dkoga2424) wrote :

I am connected wireless.

On Fri, Oct 29, 2010 at 5:47 PM, RedSingularity <email address hidden>wrote:

> Very interesting. This is certainly not a firefox problem but a network
> one. Are you connected wired or wireless?
>
> --
> Can not install addons
> https://bugs.launchpad.net/bugs/666910
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “firefox” package in Ubuntu: Incomplete
>
> Bug description:
> Binary package hint: firefox
>
> I have tried to install several different addons and get the same error
> message:
>
> Firefox could not install the file at
>
>
> https://addons.mozilla.org/en-US/firefox/downloads/latest/383/addon-383-latest.xpi?src=search
>
> because: Download error
> -228
>
> I used apport to report this bug so the operating system (Ubuntu 10.10) and
> Firefox (3.6.11) info should have been sent.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 10.10
> Package: firefox 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> ProcVersionSignature: Ubuntu 2.6.35-22.35-generic 2.6.35.4
> Uname: Linux 2.6.35-22-generic x86_64
> NonfreeKernelModules: wl
> Architecture: amd64
> Date: Tue Oct 26 11:54:32 2010
> FirefoxPackages:
> firefox 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> firefox-gnome-support 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> firefox-branding 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> abroswer N/A
> abrowser-branding N/A
> InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release amd64
> (20101007)
> ProcEnviron:
> LANG=en_US.utf8
> SHELL=/bin/bash
> SourcePackage: firefox
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/666910/+subscribe
>

Revision history for this message
RedSingularity (redsingularity) wrote :

Can you connect to another network in the area and try downloading?

Revision history for this message
Dan Koga (dkoga2424) wrote :

There are no other networks in the area that I can connect to. Don't know if
it matters but my computer has Windows 7 installed too. I can boot into
Windows and install addons in firefox 3.6.11 over the same wireless
connection.

On Fri, Oct 29, 2010 at 7:18 PM, RedSingularity <email address hidden>wrote:

> Can you connect to another network in the area and try downloading?
>
> --
> Can not install addons
> https://bugs.launchpad.net/bugs/666910
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “firefox” package in Ubuntu: Incomplete
>
> Bug description:
> Binary package hint: firefox
>
> I have tried to install several different addons and get the same error
> message:
>
> Firefox could not install the file at
>
>
> https://addons.mozilla.org/en-US/firefox/downloads/latest/383/addon-383-latest.xpi?src=search
>
> because: Download error
> -228
>
> I used apport to report this bug so the operating system (Ubuntu 10.10) and
> Firefox (3.6.11) info should have been sent.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 10.10
> Package: firefox 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> ProcVersionSignature: Ubuntu 2.6.35-22.35-generic 2.6.35.4
> Uname: Linux 2.6.35-22-generic x86_64
> NonfreeKernelModules: wl
> Architecture: amd64
> Date: Tue Oct 26 11:54:32 2010
> FirefoxPackages:
> firefox 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> firefox-gnome-support 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> firefox-branding 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> abroswer N/A
> abrowser-branding N/A
> InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release amd64
> (20101007)
> ProcEnviron:
> LANG=en_US.utf8
> SHELL=/bin/bash
> SourcePackage: firefox
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/666910/+subscribe
>

Revision history for this message
RedSingularity (redsingularity) wrote :

This is very odd indeed. And you couldn't download on a live cd either correct?

If it doesn't have a negative effect on other computers in your area, could you perform a "hard reset" on your wireless router then try again? The hard reset will set it back to factory defaults.

Revision history for this message
Dan Koga (dkoga2424) wrote :

I could not download when booting from live CD either.

I am temporarily staying with friends and the router does not belong to me.
Don't know how they would feel about a hard reset on the router.

On Fri, Oct 29, 2010 at 8:28 PM, RedSingularity <email address hidden>wrote:

> This is very odd indeed. And you couldn't download on a live cd either
> correct?
>
> If it doesn't have a negative effect on other computers in your area,
> could you perform a "hard reset" on your wireless router then try again?
> The hard reset will set it back to factory defaults.
>
> --
> Can not install addons
> https://bugs.launchpad.net/bugs/666910
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “firefox” package in Ubuntu: Incomplete
>
> Bug description:
> Binary package hint: firefox
>
> I have tried to install several different addons and get the same error
> message:
>
> Firefox could not install the file at
>
>
> https://addons.mozilla.org/en-US/firefox/downloads/latest/383/addon-383-latest.xpi?src=search
>
> because: Download error
> -228
>
> I used apport to report this bug so the operating system (Ubuntu 10.10) and
> Firefox (3.6.11) info should have been sent.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 10.10
> Package: firefox 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> ProcVersionSignature: Ubuntu 2.6.35-22.35-generic 2.6.35.4
> Uname: Linux 2.6.35-22-generic x86_64
> NonfreeKernelModules: wl
> Architecture: amd64
> Date: Tue Oct 26 11:54:32 2010
> FirefoxPackages:
> firefox 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> firefox-gnome-support 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> firefox-branding 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> abroswer N/A
> abrowser-branding N/A
> InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release amd64
> (20101007)
> ProcEnviron:
> LANG=en_US.utf8
> SHELL=/bin/bash
> SourcePackage: firefox
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/666910/+subscribe
>

Revision history for this message
RedSingularity (redsingularity) wrote :

Ok no problem. If you booted the live cd and there was still a problem obviously something is wrong with the router or the OS itself. I doubt the router anyway since you can use windows on it with no problem. As for the OS though there may be a defect in the disk itself. Can you get your hands on another version of ubuntu or try burning another 10.10 on a blank CD if you have one. If you download 10.10 again download it from the official Ubuntu site. (You may have done that from the start but try burning a fresh one anyway.)

Revision history for this message
RedSingularity (redsingularity) wrote :

NOTE: If you can download a fresh one try the wget commands from booting the CD again. No need to install the whole system all over.

Revision history for this message
Dan Koga (dkoga2424) wrote :

I booted from a live CD for Ubuntu 10.04 and tried wget, didn't work.

wget
https://addons.mozilla.org/en-US/firefox/downloads/latest/383/addon-383-latest.xpi?src=search
--2010-10-30 15:07:39--
https://addons.mozilla.org/en-US/firefox/downloads/latest/383/addon-383-latest.xpi?src=search
Resolving addons.mozilla.org... 63.245.217.40
Connecting to addons.mozilla.org|63.245.217.40|:443... connected.
HTTP request sent, awaiting response... 302 Found
Location:
https://addons.mozilla.org/en-US/firefox/downloads/file/81910/xpi/auto_copy-1.0.1-fx+mz+tb.xpi?src=search[following]
--2010-10-30 15:07:42--
https://addons.mozilla.org/en-US/firefox/downloads/file/81910/xpi/auto_copy-1.0.1-fx+mz+tb.xpi?src=search
Reusing existing connection to addons.mozilla.org:443.
HTTP request sent, awaiting response... 302 Found
Location:
http://releases.mozilla.org/pub/mozilla.org/addons/383/auto_copy-1.0.1-fx+mz+tb.xpi[following]
--2010-10-30 15:07:42--
http://releases.mozilla.org/pub/mozilla.org/addons/383/auto_copy-1.0.1-fx+mz+tb.xpi
Resolving releases.mozilla.org... 32.1.6.176, 2001:6b0:e:2018::1337
Connecting to releases.mozilla.org|32.1.6.176|:80... failed: Connection
timed out.
Connecting to releases.mozilla.org|2001:6b0:e:2018::1337|:80... failed:
Network is unreachable.

On Sat, Oct 30, 2010 at 3:47 AM, RedSingularity <email address hidden>wrote:

> NOTE: If you can download a fresh one try the wget commands from
> booting the CD again. No need to install the whole system all over.
>
> --
> Can not install addons
> https://bugs.launchpad.net/bugs/666910
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “firefox” package in Ubuntu: Incomplete
>
> Bug description:
> Binary package hint: firefox
>
> I have tried to install several different addons and get the same error
> message:
>
> Firefox could not install the file at
>
>
> https://addons.mozilla.org/en-US/firefox/downloads/latest/383/addon-383-latest.xpi?src=search
>
> because: Download error
> -228
>
> I used apport to report this bug so the operating system (Ubuntu 10.10) and
> Firefox (3.6.11) info should have been sent.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 10.10
> Package: firefox 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> ProcVersionSignature: Ubuntu 2.6.35-22.35-generic 2.6.35.4
> Uname: Linux 2.6.35-22-generic x86_64
> NonfreeKernelModules: wl
> Architecture: amd64
> Date: Tue Oct 26 11:54:32 2010
> FirefoxPackages:
> firefox 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> firefox-gnome-support 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> firefox-branding 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> abroswer N/A
> abrowser-branding N/A
> InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release amd64
> (20101007)
> ProcEnviron:
> LANG=en_US.utf8
> SHELL=/bin/bash
> SourcePackage: firefox
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/666910/+subscribe
>

Revision history for this message
RedSingularity (redsingularity) wrote :

Lets see your network card. Post the output of:

lspci | grep Network

Revision history for this message
Dan Koga (dkoga2424) wrote :

Here is the output:

lspci | grep Network
12:00.0 Network controller: Broadcom Corporation BCM4313 802.11b/g LP-PHY
(rev 01)

On Sat, Oct 30, 2010 at 1:05 PM, RedSingularity <email address hidden>wrote:

> Lets see your network card. Post the output of:
>
> lspci | grep Network
>
> --
> Can not install addons
> https://bugs.launchpad.net/bugs/666910
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “firefox” package in Ubuntu: Incomplete
>
> Bug description:
> Binary package hint: firefox
>
> I have tried to install several different addons and get the same error
> message:
>
> Firefox could not install the file at
>
>
> https://addons.mozilla.org/en-US/firefox/downloads/latest/383/addon-383-latest.xpi?src=search
>
> because: Download error
> -228
>
> I used apport to report this bug so the operating system (Ubuntu 10.10) and
> Firefox (3.6.11) info should have been sent.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 10.10
> Package: firefox 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> ProcVersionSignature: Ubuntu 2.6.35-22.35-generic 2.6.35.4
> Uname: Linux 2.6.35-22-generic x86_64
> NonfreeKernelModules: wl
> Architecture: amd64
> Date: Tue Oct 26 11:54:32 2010
> FirefoxPackages:
> firefox 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> firefox-gnome-support 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> firefox-branding 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> abroswer N/A
> abrowser-branding N/A
> InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release amd64
> (20101007)
> ProcEnviron:
> LANG=en_US.utf8
> SHELL=/bin/bash
> SourcePackage: firefox
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/666910/+subscribe
>

Revision history for this message
RedSingularity (redsingularity) wrote :

I am fresh out of ideas beside trying to download the items on another network but try downloading this one anyway:

wget https://addons.mozilla.org/en-US/firefox/downloads/latest/9924/addon-9924-latest.xpi?src=addondetail

You are with friends correct? When you were home did you ever have problems installing these addons?

Revision history for this message
Dan Koga (dkoga2424) wrote :
Download full text (3.2 KiB)

I tried downloading that file and got the same result as the others:

wget
https://addons.mozilla.org/en-US/firefox/downloads/latest/9924/addon-9924-latest.xpi?src=addondetail
--2010-10-31 06:41:34--
https://addons.mozilla.org/en-US/firefox/downloads/latest/9924/addon-9924-latest.xpi?src=addondetail
Resolving addons.mozilla.org... 63.245.217.40
Connecting to addons.mozilla.org|63.245.217.40|:443... connected.
HTTP request sent, awaiting response... 302 Found
Location:
https://addons.mozilla.org/en-US/firefox/downloads/file/100807/xpi/pixlr_grabber-2.0.5-fx.xpi?src=addondetail[following]
--2010-10-31 06:41:35--
https://addons.mozilla.org/en-US/firefox/downloads/file/100807/xpi/pixlr_grabber-2.0.5-fx.xpi?src=addondetail
Reusing existing connection to addons.mozilla.org:443.
HTTP request sent, awaiting response... 302 Found
Location:
http://releases.mozilla.org/pub/mozilla.org/addons/9924/pixlr_grabber-2.0.5-fx.xpi[following]
--2010-10-31 06:41:36--
http://releases.mozilla.org/pub/mozilla.org/addons/9924/pixlr_grabber-2.0.5-fx.xpi
Resolving releases.mozilla.org... 32.1.6.176, 2001:6b0:e:2018::1337
Connecting to releases.mozilla.org|32.1.6.176|:80... failed: Connection
timed out.
Connecting to releases.mozilla.org|2001:6b0:e:2018::1337|:80... failed:
Network is unreachable.

I did not have this problem on my home network but it was a different
computer and setup. Wired network, different ISP, Ubuntu 9.x.

On Sat, Oct 30, 2010 at 11:19 PM, RedSingularity <email address hidden>wrote:

> I am fresh out of ideas beside trying to download the items on another
> network but try downloading this one anyway:
>
> wget https://addons.mozilla.org/en-
> US/firefox/downloads/latest/9924/addon-9924-latest.xpi?src=addondetail
>
> You are with friends correct? When you were home did you ever have
> problems installing these addons?
>
> --
> Can not install addons
> https://bugs.launchpad.net/bugs/666910
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “firefox” package in Ubuntu: Incomplete
>
> Bug description:
> Binary package hint: firefox
>
> I have tried to install several different addons and get the same error
> message:
>
> Firefox could not install the file at
>
>
> https://addons.mozilla.org/en-US/firefox/downloads/latest/383/addon-383-latest.xpi?src=search
>
> because: Download error
> -228
>
> I used apport to report this bug so the operating system (Ubuntu 10.10) and
> Firefox (3.6.11) info should have been sent.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 10.10
> Package: firefox 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> ProcVersionSignature: Ubuntu 2.6.35-22.35-generic 2.6.35.4
> Uname: Linux 2.6.35-22-generic x86_64
> NonfreeKernelModules: wl
> Architecture: amd64
> Date: Tue Oct 26 11:54:32 2010
> FirefoxPackages:
> firefox 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> firefox-gnome-support 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> firefox-branding 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> abroswer N/A
> abrowser-branding N/A
> InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release amd64
> (20101007)
> ProcEnviron:
> LANG=en_US.utf8
> SHELL=/bin/bash
> SourcePackage: firefox
>
>...

Read more...

Revision history for this message
RedSingularity (redsingularity) wrote :

Will you be returning home anytime soon so you can test it there?

Revision history for this message
Dan Koga (dkoga2424) wrote :

No, I am staying with friends while I look for a job and another place to
live.

On Sun, Oct 31, 2010 at 8:13 PM, RedSingularity <email address hidden>wrote:

> Will you be returning home anytime soon so you can test it there?
>
> --
> Can not install addons
> https://bugs.launchpad.net/bugs/666910
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “firefox” package in Ubuntu: Incomplete
>
> Bug description:
> Binary package hint: firefox
>
> I have tried to install several different addons and get the same error
> message:
>
> Firefox could not install the file at
>
>
> https://addons.mozilla.org/en-US/firefox/downloads/latest/383/addon-383-latest.xpi?src=search
>
> because: Download error
> -228
>
> I used apport to report this bug so the operating system (Ubuntu 10.10) and
> Firefox (3.6.11) info should have been sent.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 10.10
> Package: firefox 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> ProcVersionSignature: Ubuntu 2.6.35-22.35-generic 2.6.35.4
> Uname: Linux 2.6.35-22-generic x86_64
> NonfreeKernelModules: wl
> Architecture: amd64
> Date: Tue Oct 26 11:54:32 2010
> FirefoxPackages:
> firefox 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> firefox-gnome-support 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> firefox-branding 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> abroswer N/A
> abrowser-branding N/A
> InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release amd64
> (20101007)
> ProcEnviron:
> LANG=en_US.utf8
> SHELL=/bin/bash
> SourcePackage: firefox
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/666910/+subscribe
>

Revision history for this message
RedSingularity (redsingularity) wrote :

I see. No problem. Unfortunately we cannot confirm a networking problem until you try it on another network. Though, this seems to point VERY strongly towards a networking issue. If you get the chance to try anytime soon I would greatly appreciate a report back here verifying if the problem was resolved and thus confirm the network issue.

Revision history for this message
Dan Koga (dkoga2424) wrote :

Don't know if you are still interested but I solved the problem. About a
week ago I was having problems with my browsers serving the wrong page, I
would select a bookmark to go to Yahoo and instead the browser would display
the Google home page. Another time it showed a page from Scientific American
when trying to reach a totally different site. This happened in both Firefox
and Chromium so I know it was not a browser problem. And both browsers would
get directed to the wrong site (btw, if I remember correctly, the address
bar would show the address of the site I was trying to reach but the page
content was from a different site).

Anyway, I recalled reading some time ago about Google's DNS so I changed my
network setup to use Google's DNS and when I tried installing the addon
tonight it worked! Also, I was able to use wget to download the addon file.
As a check, I switched back to the Qwest DNS and wget failed.

Apparently there is some sort of problem with Qwest's DNS.

Thanks,
Dan

On Sun, Oct 31, 2010 at 9:10 PM, RedSingularity <email address hidden>wrote:

> I see. No problem. Unfortunately we cannot confirm a networking
> problem until you try it on another network. Though, this seems to
> point VERY strongly towards a networking issue. If you get the chance
> to try anytime soon I would greatly appreciate a report back here
> verifying if the problem was resolved and thus confirm the network
> issue.
>
> --
> Can not install addons
> https://bugs.launchpad.net/bugs/666910
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “firefox” package in Ubuntu: Incomplete
>
> Bug description:
> Binary package hint: firefox
>
> I have tried to install several different addons and get the same error
> message:
>
> Firefox could not install the file at
>
>
> https://addons.mozilla.org/en-US/firefox/downloads/latest/383/addon-383-latest.xpi?src=search
>
> because: Download error
> -228
>
> I used apport to report this bug so the operating system (Ubuntu 10.10) and
> Firefox (3.6.11) info should have been sent.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 10.10
> Package: firefox 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> ProcVersionSignature: Ubuntu 2.6.35-22.35-generic 2.6.35.4
> Uname: Linux 2.6.35-22-generic x86_64
> NonfreeKernelModules: wl
> Architecture: amd64
> Date: Tue Oct 26 11:54:32 2010
> FirefoxPackages:
> firefox 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> firefox-gnome-support 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> firefox-branding 3.6.11+build3+nobinonly-0ubuntu0.10.10.1
> abroswer N/A
> abrowser-branding N/A
> InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release amd64
> (20101007)
> ProcEnviron:
> LANG=en_US.utf8
> SHELL=/bin/bash
> SourcePackage: firefox
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/666910/+subscribe
>

Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for firefox (Ubuntu) because there has been no activity for 60 days.]

Changed in firefox (Ubuntu):
status: Incomplete → Expired
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