hp touchsmart 600-1010br no video

[Lunarts]

Hello, my hp touchsmart 600-1010br computer has a GeForce GT 230 video card and is x64.
I tried installing ubuntu maverick and lucid, but they showed a distorted initial screen(the one with only the acessibility symbol and the the keyboard symbol) and then the screen stayed black permanently. Nothing I did changed that, and I needed to restart the PC(I tried 6 times). I have tried even the "alternate install" version, which has a working install in my PC(in text mode thought), but using the newly installed ubuntu OS gave the same black screen.
I´m currently unable to use ubuntu in any way, hope we can work together to see what is happening, as being unable to use ubuntu is extremly frustrating, the problem is not the computer itself nor the ubuntu cd(I tested).

[Lunarts (lunartsbr-gmail)]

I discovered which maybe the 64bits version, even not being recommended is what I need, if it does not work, i will reopen this bug

[Lunarts (lunartsbr-gmail)]

Tested both alternate install and standard install for ubuntu 64 bits and the result was the same. What is the info you need to fix this?

[komputes (komputes)]

You will most likely need the nvidia binary drivers to get the resolution expected. You can achieve graphically by going so "System > Administration > Additional Drivers". If you really cannot use the graphical interface at all, there is another way- boot while pressing shift, then select recovery menu. Once there, you can drop to a netroot shell and run "jockey-text" to detect hardware and have it propose a driver. You may also want to update your system at this point. In the recovery menu, you can issue the command reboot, or press ctrl-d to return to the menu.

If installing the binary driver with jockey does not resolve the issue, please run the following command to grab bug info from this machine:

$ apport-bug --save /home//username/report.bug xorg

[Lunarts (lunartsbr-gmail)]

Hey! Thanks for answerering. Step 1 is useless, as I can´t see anything except a black screen at ubuntu, about step 2...well...I got the same black screen at ubuntu recovery mode, i couldn´t do anything, even collect a bug report. I find this odd as if I recall right, recovery mode was basically text

After I enter recovery mode, some text related to what recovery mode is doing appears and at some point the black screen appears. Recovery mode don´t even show the menu with the recovery options I remember ubuntu used to have in this mode.

I should mention I was dual-booting ubuntu and windows 7, so, I did not needed to press shift, as the menu shows naturaly. I´m only able to write this reply right now because the last mentioned OS works normally.

[Lunarts (lunartsbr-gmail)]

I found a bug much like this one(bug 616023), but it was marked as fixed, maybe i this problem was fixed for some types of nvidia video cards, and for others, like mine not. Hope this helps

[komputes (komputes)]

No problem.We're here to help.

Have you given a try to the 32-bit image? Does this hardware work with an older version of Ubuntu.

Usually if the graphic mode doesn't work, recovery mode should work as expected, but you say that you see a black screen.

I would say that much more work remains to be done on this video card driver to be properly supported out of the box. If we could identify the card PCI ID and driver (lspci -nnk) at least we can point this bug to the proper project.

Until then, please keep up the testing and posting your findings on this bug. Thanks.

[Lunarts (lunartsbr-gmail)]

Yes, have tested with the 32-bits version already. I only recall which I haven´t tested lucid x64, but with my conection speed this image would take 2 or 3 days do download. One of the guys of the bug I mentioned about nvdia drivers got a black screen at recovery mode too.

There isn´t any info I can obtain about the video card without being on linux which could help speed things up?

[Lunarts (lunartsbr-gmail)]

I learned which the HP touchsmart offboard video card slot is diferrent. It is what is called MXM type-a, a little know kind of slot for changeable notebook video cards. Hope this bit of info helps.

[Bryce Harrington (bryce)]

Hi Felipe, sorry you're having trouble.

I think that you will have better luck trying to get technical help through one of the technical support forums such as askubuntu.com or other options listed at www.ubuntu.com/support. This bug tracker is more for bugs that have been troubleshot to specific defects in the distribution, whereas it sounds like you're more interested in just getting your system functioning!

If you do want to pursue this as a defect rather than a support request, we'll need full X and kernel logs and such.

[Lunarts (lunartsbr-gmail)]

I can´t give X or kernel logs, as I can´t even acess ubuntu in any graphic way. It seems the HP touchsmart video card isn´t properly recognized by ubuntu(or linux, i don´t know). I asked if there isn´t other way to help without having to enter ubuntu for such.

"This bug tracker is more for bugs that have been troubleshot to specific defects in the distribution, whereas it sounds like you're more interested in just getting your system functioning!" What do you mean by that? Of course I want my ubuntu working, I have been waiting for almost 2 months now... but for that the video issue has to be fixed, but I can´t give detailed reports as I can´t even acess ubuntu, as it has no graphics.

I will try the links you spoke of, hope they help me, otherwise it seems I´m done with ubuntu, as I will have not managed to workaround the video issue and the bug report isn´t going anywhere.

[Lunarts (lunartsbr-gmail)]

Thank you Bryce, askubuntu.com was helpfull, as a search there resulted in http://askubuntu.com/questions/8247/problems-with-graphics-of-sony-vaio-z. with the help of this link, I used nomodeset at grub ubuntu entry(strangely I have already done this before, but I made a mistake). I will be sending the needed info very soon, as I can acess my ubuntu again, thanks!

[Lunarts (lunartsbr-gmail)]

Here it is gentleman

[Lunarts (lunartsbr-gmail)]

apport

[Bryce Harrington (bryce)]

On Sat, Nov 27, 2010 at 07:16:54AM -0000, felipemoraes wrote:
> Thank you Bryce, askubuntu.com was helpfull, as a search there resulted
> in http://askubuntu.com/questions/8247/problems-with-graphics-of-sony-
> vaio-z. with the help of this link, I used nomodeset at grub ubuntu
> entry(strangely I have already done this before, but I made a mistake).
> I will be sending the needed info very soon, as I can acess my ubuntu
> again, thanks!

Excellent and good to hear, yes they're quite helpful.

[Lunarts (lunartsbr-gmail)]

Hello people, i´m here to report my findings lately:
Having been able to enter ubuntu in failsafe x, I updated the entire system, and also as the link I said before on askubuntu showed, I installed the nvidia drivers, first the usual way, later manually, downloading from nvidia site the drivers file and giving sudo sh on the file.
Both ways have made my ubuntu live more miserable, as both resulted in ubuntu showing the initial loading screen, then the screen went black, then white, then colorfull(not necessaryly in this order), again and again until I restarted with ctrl+alt+del. nomodeset wasnt working anymore too.
Since I had got really happy which ubuntu at least started, I had moved all my files from windows to ubuntu(some important ones too), before the crazy after-driver update screen problem. Then I passed hell to retrieve my files after the video driver update, as the /home partition was encripted and I had to recover it the hard way<https://help.ubuntu.com/community/EncryptedPrivateDirectory>, as ubuntu encryption helper file failed me. After I reinstalled the root partition, I solved my encription problems ubuntu text-mode way.
I find strange which installing the video drivers gave such results, when it should actually enable ubuntu to boot with normal graphics. Also don´t forget to call me when there is a possible fix. Thanks for the help!

[ChrisSteinbach (chris-steinbach)]

Here's how I got the graphics working on my HP TouchSmart 600 for Lucid and Maverick. I'm working partly from memory, so let me know if something doesn't work.

1) Install the latest Ubuntu (32 or 64 bit according to taste) using the "alternative install";
2) Once Ubuntu is installed you will get a black screen after you reboot;
3) Recovery mode will also give you a black screen;
4) This sucks and the nouveau display driver is to blame, we need to blacklist it;
5) Let Ubuntu boot normally. Stare a while at the blank screen until you think the boot process is complete;
6) Use the key combination CTRL+ALT+F3 to switch to text mode;
7) You still won't see a thing. Sorry. You'll have to work blind for a while;
8) Enter the username you chose at installation followed by the password;
9) Enter the command "$ sudo su" followed by your password;
10) Enter the command "$ echo 'blacklist nouveau' >> /etc/modprobe.d/blacklist.conf";
11) Enter the command "$ aptitude remove xserver-xorg-video-nouveau";
12) Enter the command "$ aptitude remove xserver-xorg-video-nouveau-dbg";
13) Enter the command "$ reboot" and boot into recovery mode;

If you're machine doesn't reboot at this point, you probably typed something wrong. Experience tells me that the only thing to do is to start over from step 5.

14) You should now see a text menu. Choose the option to start a command prompt with network access (something like that);
15) Download the Nvidia driver with the command "$ wget http://us.download.nvidia.com/XFree86/Linux-x86_64/256.53/NVIDIA-Linux-x86_64-256.53.run";
16) If you're not root already, switch to root using "$ sudo su" followed by your password;
17) Change the system runlevel with the command "$ telinit 3";
18) Install the driver with the command "$ NVIDIA-Linux-x86_64-256.53.run". I remember the install giving me warnings that I igored. Ignore them;
19) The driver is installed, but your troubles aren't quite over; The driver screws up reading the EDID file, so that needs fixing;
20) Make a copy of the EDID file with the command "$ cp /proc/acpi/video/PEG0/LCD0/EDID /etc/X11/edid.bin";
21) Backup any old xorg.conf file with the command "$ cp /etc/X11/xorg.conf /etc/X11/xorg.conf$(date +%Y%m%d%H%M)"
22) Create an xorg.conf file under /etc/X11 that looks like this:

Section "ServerLayout"
    Identifier "Layout0"
    Screen 0 "Screen0" 0 0
    InputDevice "Keyboard0" "CoreKeyboard"
    InputDevice "Mouse0" "CorePointer"
EndSection

Section "Files"
EndSection

Section "InputDevice"
    Identifier "Keyboard0"
    Driver "keyboard"
EndSection

Section "InputDevice"
    Identifier "Mouse0"
    Driver "mouse"
    Option "Protocol" "auto"
    Option "Device" "/dev/psaux"
    Option "Emulate3Buttons" "no"
    Option "ZAxisMapping" "4 5"
EndSection

Section "Monitor"
    Identifier "Monitor0"
    VendorName "Unknown"
    ModelName "Unknown"
    HorizSync 28.0 - 33.0
    VertRefresh 43.0 - 72.0
    Option "DPMS"
EndSection

Section "Device"
    Identifier "Device0"
    Driver "nvidia"
    VendorName "NVIDIA Corporation"
EndSection

Section "Scr...

[Lunarts (lunartsbr-gmail)]

ChrisSteinbach, your solution worked for me, thanks a lot! In my case there are some details thought:
1-using nomodeset I could actually see what I was doing
2-text mode with network, failed me(3G usb minimodem), I just mounted my windows partition, which had the linux nvidia driver
3- I use nvidia linux driver NVIDIA-Linux-x86_64-260.19.21.run, which is run "sudo sh ./NVIDIA-Linux-x86_64-260.19.21.run"
4 - my path was not /proc/acpi/video/PEG0/LCD0/EDID, but /proc/acpi/video/XVS0/LCD0/EDID. I could obtain this path using a lot of "cd /directory" and "ls" commands
5-unable to modify a text file on text mode, I just used nomodeset again and entered failsafe-x, where I could actually change xorg.conf. After nouveau deletion, I noted which recovery mode>failsafe-x is a working possibility too.
When there is an userland solution I would be glad to download a updated ubuntu install cd and reinstall my root partition!

[Lunarts (lunartsbr-gmail)]

Sorry, also I forget to say which I got a full 1900x1080 display with nvidia thanks to the solution above, but which the image isn´t 100% perfect yet

[Lunarts (lunartsbr-gmail)]

I noted I cannot run games in wine too, because they say there is no video card

[Lunarts (lunartsbr-gmail)]

I tried, just in case, to install the video driver ubuntu way now, above the manual nvidia driver install and custom xorg.conf. It worked! I find strange which now it worked and before not, but anyway, the custom xorg file above was changed by the ubuntu jockey, but it is working normally, perfect graphics. Strange indeed

[Lunarts (lunartsbr-gmail)]

I said perfect video before, but, well...there is an almost imperceptible issue, which is graphics showing almost invisible, parallel horizontal lines, with 2mm space between them, lines which do not show in Windows.

[Lunarts (lunartsbr-gmail)]

Also, when starting ubuntu text mode is initialized first then graphical mode enters, things which I do not verified in previous ubuntu versions in my old computer. Also when entering text mode or shutting down the computer, the screen goes blue, then with 3 colors rectangles, then it goes gray, then white before really shutting down...or not.

[Lunarts (lunartsbr-gmail)]

I also noticed which the computer fan starts to overwork during restart time sometimes(while the screen do the stuff said above), thing which does not happen with windows.

[Lunarts (lunartsbr-gmail)]

Ignore the last reply, there is something overworking at that situation, but I´m not sure if it is the computer cooler fan or the cd drive. I got the same problems in the current natty release, will be trying again the same stuff, hope it works.

[Lunarts (lunartsbr-gmail)]

Also I forgot to tell I will be getting a new computer very soon, an imac. I will try ubuntu there, but i won´t be able to help with this specific bug anymore, hope I was of some help in fixing this terrible issue for future hp touchsmart users.

[Lunarts (lunartsbr-gmail)]

Hi, as the imac update has not yet came, I´m with my HP touchsmart still. Now with Ubuntu Natty the workaroud by Cris does not work anymore. If anyone find a new solution post it here, so I can test before changing PC or just for the others(if by the time of reply I have already sold my Hp Touchsmart).

[Lunarts (lunartsbr-gmail)]

This bug was never solved even with the necessary information provided, I changed(sold and bought an imac instead) the computer, so I cannot test this anymore at that ubuntu version, neither at a current one; seems pretty dead to me.

[penalvch (penalvch)]

Lunarts, this bug report is being closed due to your last comment https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-video-nouveau/+bug/660331/comments/27 regarding you no longer have the original hardware. For future reference you can manage the status of your own bugs by clicking on the current status in the yellow line and then choosing a new status in the revealed drop down box. You can learn more about bug statuses at https://wiki.ubuntu.com/Bugs/Status. Thank you again for taking the time to report this bug and helping to make Ubuntu better. Please submit any future bugs you may find.