Can't email-in to a Community from Cc field

[Nat Katin-Borland]

Nat, I suggest that I just enter it as an action rather than going on the product backlog.

--Paul

On Oct 8, 2010, at 10:06 AM, Chris Rossi wrote:

I think probably two hours for two simple changes: look at CC: when looking for communities and filter out duplicate messages.

Chris

On Fri, Oct 8, 2010 at 8:39 AM, Paul Everitt <email address hidden> wrote:

On Oct 7, 2010, at 9:08 PM, Chris Rossi wrote:

On Thu, Oct 7, 2010 at 8:34 PM, Paul Everitt <email address hidden> wrote:

What if the To: line has all the same info as your Cc: line?

/me smacks forehead. To: supports multiple recipients as well, doesn't it? Then I suppose it's worth checking that edge case regardless. And enabling CC: should give us exactly what we already have with To:.

If you can give a quick estimate on the effort on this, I can get Nat to put it on the backlog and schedule it.

--Paul

Chris

[Chris Rossi (chris-archimedeanco)]

Since this is a postoffice only fix I've gone ahead and updated postoffice on the server and tested with the staging site. Because staging and production use the same postoffice, this means production is updated as well. Unless the creation of a separate staging server is imminent we might consider working with Six Feet Up to figure out how to make a staging and a production postoffice. (Postfix would need to be able to sort mail and deliver some to one maildir and the rest to another.)

[Nat Katin-Borland (nborland)]

Hi Chris,

I just tested this and it doesn't seem to be working on the live site
yet. Will there be a lag time before it's activated? I just want to be
able to let the user who reported this issue know when it's been fixed.

Thanks,
Nat

--
Nathaniel Katin-Borland
Support Specialist
Knowledge Management Initiative
KARL Support Team

Open Society Institute - New York Office
400 West 59th Street
New York, NY 10019
Email: <email address hidden>
Phone: [phone]
http://www.soros.org/
http://www.karlproject.org

-----Original Message-----
From: <email address hidden> [mailto:<email address hidden>] On Behalf Of
Chris Rossi
Sent: Wednesday, October 13, 2010 3:43 PM
To: Nathaniel Katin-Borland
Subject: [Bug 659243] Re: Can't email-in to a Community from Cc field

Since this is a postoffice only fix I've gone ahead and updated
postoffice on the server and tested with the staging site. Because
staging and production use the same postoffice, this means production is
updated as well. Unless the creation of a separate staging server is
imminent we might consider working with Six Feet Up to figure out how to
make a staging and a production postoffice. (Postfix would need to be
able to sort mail and deliver some to one maildir and the rest to
another.)

** Changed in: karl3
       Status: Confirmed => Fix Committed

--
Can't email-in to a Community from Cc field
https://bugs.launchpad.net/bugs/659243
You received this bug notification because you are a direct subscriber
of the bug.

Status in KARL3: Fix Committed

Bug description:
Nat, I suggest that I just enter it as an action rather than going on
the product backlog.

--Paul

On Oct 8, 2010, at 10:06 AM, Chris Rossi wrote:

I think probably two hours for two simple changes: look at CC: when
looking for communities and filter out duplicate messages.

Chris

On Fri, Oct 8, 2010 at 8:39 AM, Paul Everitt <email address hidden>
wrote:

On Oct 7, 2010, at 9:08 PM, Chris Rossi wrote:

On Thu, Oct 7, 2010 at 8:34 PM, Paul Everitt <email address hidden>
wrote:

What if the To: line has all the same info as your Cc: line?

/me smacks forehead. To: supports multiple recipients as well, doesn't
it? Then I suppose it's worth checking that edge case regardless. And
enabling CC: should give us exactly what we already have with To:.

If you can give a quick estimate on the effort on this, I can get Nat to
put it on the backlog and schedule it.

--Paul

Chris

To unsubscribe from this bug, go to:
https://bugs.launchpad.net/karl3/+bug/659243/+subscribe

[Chris Rossi (chris-archimedeanco)]

Hi Nat,

Can you forward me the email that you tested with? I did a test on my own
and it worked.

Thanks,
Chris

On Wed, Oct 13, 2010 at 4:23 PM, Nat Katin-Borland <email address hidden>wrote:

> Hi Chris,
>
> I just tested this and it doesn't seem to be working on the live site
> yet. Will there be a lag time before it's activated? I just want to be
> able to let the user who reported this issue know when it's been fixed.
>
> Thanks,
> Nat
>
> --
> Nathaniel Katin-Borland
> Support Specialist
> Knowledge Management Initiative
> KARL Support Team
>
> Open Society Institute - New York Office
> 400 West 59th Street
> New York, NY 10019
> Email: <email address hidden>
> Phone: [phone]
> http://www.soros.org/
> http://www.karlproject.org
>
> -----Original Message-----
> From: <email address hidden> [mailto:<email address hidden>] On Behalf Of
> Chris Rossi
> Sent: Wednesday, October 13, 2010 3:43 PM
> To: Nathaniel Katin-Borland
> Subject: [Bug 659243] Re: Can't email-in to a Community from Cc field
>
> Since this is a postoffice only fix I've gone ahead and updated
> postoffice on the server and tested with the staging site. Because
> staging and production use the same postoffice, this means production is
> updated as well. Unless the creation of a separate staging server is
> imminent we might consider working with Six Feet Up to figure out how to
> make a staging and a production postoffice. (Postfix would need to be
> able to sort mail and deliver some to one maildir and the rest to
> another.)
>
>
> ** Changed in: karl3
> Status: Confirmed => Fix Committed
>
> --
> Can't email-in to a Community from Cc field
> https://bugs.launchpad.net/bugs/659243
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in KARL3: Fix Committed
>
> Bug description:
> Nat, I suggest that I just enter it as an action rather than going on
> the product backlog.
>
>
> --Paul
>
>
> On Oct 8, 2010, at 10:06 AM, Chris Rossi wrote:
>
>
> I think probably two hours for two simple changes: look at CC: when
> looking for communities and filter out duplicate messages.
>
>
> Chris
>
>
> On Fri, Oct 8, 2010 at 8:39 AM, Paul Everitt <email address hidden>
> wrote:
>
>
> On Oct 7, 2010, at 9:08 PM, Chris Rossi wrote:
>
>
>
> On Thu, Oct 7, 2010 at 8:34 PM, Paul Everitt <email address hidden>
> wrote:
>
>
> What if the To: line has all the same info as your Cc: line?
>
>
>
> /me smacks forehead. To: supports multiple recipients as well, doesn't
> it? Then I suppose it's worth checking that edge case regardless. And
> enabling CC: should give us exactly what we already have with To:.
>
>
> If you can give a quick estimate on the effort on this, I can get Nat to
> put it on the backlog and schedule it.
>
>
> --Paul
>
>
>
> Chris
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/karl3/+bug/659243/+subscribe
>
> --
> Can't email-in to a Community from Cc field
> https://bugs.launchpad.net/bugs/659243
> You received this bug notification because you are a bug assignee.
>
> Status in KARL3: Fix Committed
>
> Bug description:
> Nat, I suggest that I just enter it as an action rather than going on the
> pr...

[Paul Everitt (paul-agendaless)]

Nat isn't subscribed to the bug.

Sent from my iPhone

On Oct 13, 2010, at 4:40 PM, Chris Rossi <email address hidden> wrote:

> Hi Nat,
>
> Can you forward me the email that you tested with? I did a test on my own
> and it worked.
>
> Thanks,
> Chris
>
>
> On Wed, Oct 13, 2010 at 4:23 PM, Nat Katin-Borland <email address hidden>wrote:
>
>> Hi Chris,
>>
>> I just tested this and it doesn't seem to be working on the live site
>> yet. Will there be a lag time before it's activated? I just want to be
>> able to let the user who reported this issue know when it's been fixed.
>>
>> Thanks,
>> Nat
>>
>> --
>> Nathaniel Katin-Borland
>> Support Specialist
>> Knowledge Management Initiative
>> KARL Support Team
>>
>> Open Society Institute - New York Office
>> 400 West 59th Street
>> New York, NY 10019
>> Email: <email address hidden>
>> Phone: [phone]
>> http://www.soros.org/
>> http://www.karlproject.org
>>
>> -----Original Message-----
>> From: <email address hidden> [mailto:<email address hidden>] On Behalf Of
>> Chris Rossi
>> Sent: Wednesday, October 13, 2010 3:43 PM
>> To: Nathaniel Katin-Borland
>> Subject: [Bug 659243] Re: Can't email-in to a Community from Cc field
>>
>> Since this is a postoffice only fix I've gone ahead and updated
>> postoffice on the server and tested with the staging site. Because
>> staging and production use the same postoffice, this means production is
>> updated as well. Unless the creation of a separate staging server is
>> imminent we might consider working with Six Feet Up to figure out how to
>> make a staging and a production postoffice. (Postfix would need to be
>> able to sort mail and deliver some to one maildir and the rest to
>> another.)
>>
>>
>> ** Changed in: karl3
>> Status: Confirmed => Fix Committed
>>
>> --
>> Can't email-in to a Community from Cc field
>> https://bugs.launchpad.net/bugs/659243
>> You received this bug notification because you are a direct subscriber
>> of the bug.
>>
>> Status in KARL3: Fix Committed
>>
>> Bug description:
>> Nat, I suggest that I just enter it as an action rather than going on
>> the product backlog.
>>
>>
>> --Paul
>>
>>
>> On Oct 8, 2010, at 10:06 AM, Chris Rossi wrote:
>>
>>
>> I think probably two hours for two simple changes: look at CC: when
>> looking for communities and filter out duplicate messages.
>>
>>
>> Chris
>>
>>
>> On Fri, Oct 8, 2010 at 8:39 AM, Paul Everitt <email address hidden>
>> wrote:
>>
>>
>> On Oct 7, 2010, at 9:08 PM, Chris Rossi wrote:
>>
>>
>>
>> On Thu, Oct 7, 2010 at 8:34 PM, Paul Everitt <email address hidden>
>> wrote:
>>
>>
>> What if the To: line has all the same info as your Cc: line?
>>
>>
>>
>> /me smacks forehead. To: supports multiple recipients as well, doesn't
>> it? Then I suppose it's worth checking that edge case regardless. And
>> enabling CC: should give us exactly what we already have with To:.
>>
>>
>> If you can give a quick estimate on the effort on this, I can get Nat to
>> put it on the backlog and schedule it.
>>
>>
>> --Paul
>>
>>
>>
>> Chris
>>
>> To unsubscribe from this bug, go to:
>> https://bugs.launchpad.net/karl3/+bug/659243/+subscribe
>>
>> ...

[Chris Rossi (chris-archimedeanco)]

Hi Nat,

I found your test email in the logs. It turns out the email was discarded because the To: header was identical to the From: header. This is a classic spam signature that we filter out. If you can make the address in To: something different than the address you are sending the mail from, it should work.

Chris

[Nat Katin-Borland (nborland)]

Cool - thanks for the clarification! Just tested again and all is well.

-Nat

--
Nathaniel Katin-Borland
Support Specialist
Knowledge Management Initiative
KARL Support Team

Open Society Institute - New York Office
400 West 59th Street
New York, NY 10019
Email: <email address hidden>
Phone: [phone]
http://www.soros.org/
http://www.karlproject.org
-----Original Message-----
From: <email address hidden> [mailto:<email address hidden>] On Behalf Of
Chris Rossi
Sent: Thursday, October 14, 2010 10:55 AM
To: Nathaniel Katin-Borland
Subject: [Bug 659243] Re: Can't email-in to a Community from Cc field

Hi Nat,

I found your test email in the logs. It turns out the email was
discarded because the To: header was identical to the From: header.
This is a classic spam signature that we filter out. If you can make
the address in To: something different than the address you are sending
the mail from, it should work.

Chris

--
Can't email-in to a Community from Cc field
https://bugs.launchpad.net/bugs/659243
You received this bug notification because you are a direct subscriber
of the bug.

Status in KARL3: Fix Committed

Bug description:
Nat, I suggest that I just enter it as an action rather than going on
the product backlog.

--Paul

On Oct 8, 2010, at 10:06 AM, Chris Rossi wrote:

I think probably two hours for two simple changes: look at CC: when
looking for communities and filter out duplicate messages.

Chris

On Fri, Oct 8, 2010 at 8:39 AM, Paul Everitt <email address hidden>
wrote:

On Oct 7, 2010, at 9:08 PM, Chris Rossi wrote:

On Thu, Oct 7, 2010 at 8:34 PM, Paul Everitt <email address hidden>
wrote:

What if the To: line has all the same info as your Cc: line?

/me smacks forehead. To: supports multiple recipients as well, doesn't
it? Then I suppose it's worth checking that edge case regardless. And
enabling CC: should give us exactly what we already have with To:.

If you can give a quick estimate on the effort on this, I can get Nat to
put it on the backlog and schedule it.

--Paul

Chris

To unsubscribe from this bug, go to:
https://bugs.launchpad.net/karl3/+bug/659243/+subscribe

[JimPGlenn (jpglenn09)]

released