Bug #648742 “suspension don't work. Pc shut down” : Bugs : linux package : Ubuntu

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Jeremy Foshee (jeremyfoshee) wrote on 2010-09-27:

#1

Hi LordMax,

Please be sure to confirm this issue exists with the latest development release of Ubuntu. ISO CD images are available from http://cdimage.ubuntu.com/daily/current/ . If the issue remains, please run the following command from a Terminal (Applications->Accessories->Terminal). It will automatically gather and attach updated debug information to this report.

apport-collect -p linux 648742

Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

[This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]

tags:	added: needs-kernel-logs
tags:	added: needs-upstream-testing
tags:	added: kj-triage
Changed in linux (Ubuntu):
status:	New → Incomplete

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LordMax (lordmax) wrote on 2010-09-27: AlsaDevices.txt

#2

AlsaDevices.txt Edit (461 bytes, text/plain)

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tags:	added: apport-collected
description:	updated

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LordMax (lordmax) wrote on 2010-09-27: AplayDevices.txt

#3

AplayDevices.txt Edit (273 bytes, text/plain)

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LordMax (lordmax) wrote on 2010-09-27: BootDmesg.txt

#4

BootDmesg.txt Edit (46.8 KiB, text/plain)

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LordMax (lordmax) wrote on 2010-09-27: Card0.Amixer.values.txt

#5

Card0.Amixer.values.txt Edit (1.9 KiB, text/plain)

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LordMax (lordmax) wrote on 2010-09-27: Card0.Codecs.codec.0.txt

#6

Card0.Codecs.codec.0.txt Edit (8.1 KiB, text/plain)

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LordMax (lordmax) wrote on 2010-09-27: CurrentDmesg.txt

#7

CurrentDmesg.txt Edit (2.8 KiB, text/plain)

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LordMax (lordmax) wrote on 2010-09-27: IwConfig.txt

#8

IwConfig.txt Edit (525 bytes, text/plain)

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LordMax (lordmax) wrote on 2010-09-27: Lspci.txt

#9

Lspci.txt Edit (12.2 KiB, text/plain)

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LordMax (lordmax) wrote on 2010-09-27: Lsusb.txt

#10

Lsusb.txt Edit (772 bytes, text/plain)

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LordMax (lordmax) wrote on 2010-09-27: PciMultimedia.txt

#11

PciMultimedia.txt Edit (605 bytes, text/plain)

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LordMax (lordmax) wrote on 2010-09-27: ProcCpuinfo.txt

#12

ProcCpuinfo.txt Edit (1.6 KiB, text/plain)

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LordMax (lordmax) wrote on 2010-09-27: ProcInterrupts.txt

#13

ProcInterrupts.txt Edit (1.5 KiB, text/plain)

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LordMax (lordmax) wrote on 2010-09-27: ProcModules.txt

#14

ProcModules.txt Edit (2.8 KiB, text/plain)

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LordMax (lordmax) wrote on 2010-09-27: RfKill.txt

#15

RfKill.txt Edit (190 bytes, text/plain)

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LordMax (lordmax) wrote on 2010-09-27: UdevDb.txt

#16

UdevDb.txt Edit (117.6 KiB, text/plain)

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LordMax (lordmax) wrote on 2010-09-27: UdevLog.txt

#17

UdevLog.txt Edit (263.0 KiB, text/plain)

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LordMax (lordmax) wrote on 2010-09-27:

#18

Sorry.
I can't make all your request 'cause I'm not able to do them... I'm a really new user and I don't know nothing 'bout kernel and bash

This problem exists from version 9 and now I've 10.04 with full update.

I've made apport-collect -p linux 648742

I'll hope it can help

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Alexandre Decan (adecan) wrote on 2010-11-09:

#19

I'm also affected by this bug. I did a lot of things, trying to isolate this issue, but without success.
I'm trying to explain what I did (I hope this will help) :

The suspend/resume used to work on Ubuntu 10.04 (maybe with acpi_osi set to "Linux", I do not remember).
After an upgrade to 10.10 (same installation), suspend sometime shutdown as described by LordMax.
I recently did a fresh install of Ubuntu 10.10 and now, suspend always seems to shutdown. The fact is pm-suspend.log goes until "performing suspend" (without error), computer "shutdowns" and when I try to resume (with power button, as in 10.04), it does not resume (it starts normally).

I tried with 2.6.36 and 2.6.34 Kernels (instead of the current 2.6.35), but without success. I also tried with uswusp, without success ; with acpi_osi="Linux" as a kernel arg, also without success. I ran Ubuntu 10.04 and 10.10 with a Live USB, and suspend also failed.

It really seems that the computer is not aware that it is in a suspend state. This is could be confirmed by the fact that "AC Power Recovery" option in bios (which is an option to automatically restart the computer if AC power get lost), when set to "memory" (last known state before power lost is used as new state), restarts the computer 2-3 seconds after suspend.

The other odd thing is that my hard disk "clack" when I restart the computer after a suspend. I removed the HD (a samsung spinpoint on a SATA port) and with an Ubuntu 10.04 on a live USB, suspend/resume works (I only tested it once). I check everything I can/know about hard disk (smartctl, fsck, modifying parameters with hdparm (hdparm -B 255 and hdparm -S 0), etc.) without success. During those tests, suspend worked twice, but I was never able to discover what changed neither to reproduce that.

I also investigate stuff related with pm-utils, without success (removing all the quirks, removing hd head parking before suspend, etc.). I tried to unload some modules (related to *hci and usb) before suspend but this does not work.

I'm also affected by this bug. I did a lot of things, trying to isolate this issue, but without success. 
I'm trying to explain what I did (I hope this will help) :

The suspend/resume used to work on Ubuntu 10.04 (maybe with acpi_osi set to "Linux", I do not remember). 
After an upgrade to 10.10 (same installation), suspend sometime shutdown as described by LordMax.
I recently did a fresh install of Ubuntu 10.10 and now, suspend always seems to shutdown. The fact is pm-suspend.log goes until "performing suspend" (without error), computer "shutdowns" and when I try to resume (with power button, as in 10.04), it does not resume (it starts normally).

I tried with 2.6.36 and 2.6.34 Kernels (instead of the current 2.6.35), but without success. I also tried with uswusp, without success ; with acpi_osi="Linux" as a kernel arg, also without success. I ran Ubuntu 10.04 and 10.10 with a Live USB, and suspend also failed.

It really seems that the computer is not aware that it is in a suspend state. This is could be confirmed by the fact that "AC Power Recovery" option in bios (which is an option to automatically restart the computer if AC power get lost), when set to "memory" (last known state before power lost is used as new state), restarts the computer 2-3 seconds after suspend.

The other odd thing is that my hard disk "clack" when I restart the computer after a suspend. I removed the HD (a samsung spinpoint on a SATA port) and with an Ubuntu 10.04 on a live USB, suspend/resume works (I only tested it once). I check everything I can/know about hard disk (smartctl, fsck, modifying parameters with hdparm (hdparm -B 255 and hdparm -S 0), etc.) without success. During those tests, suspend worked twice, but I was never able to discover what changed neither to reproduce that.

I also investigate stuff related with pm-utils, without success (removing all the quirks, removing hd head parking before suspend, etc.). I tried to unload some modules (related to *hci and usb) before suspend but this does not work.

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Alexandre Decan (adecan) wrote on 2010-11-09: apport information

#20

AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.23.
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: alexandre 1607 F.... pulseaudio
/dev/snd/pcmC0D0p: alexandre 1607 F...m pulseaudio
CRDA: Error: [Errno 2] Aucun fichier ou dossier de ce type
Card0.Amixer.info:
Card hw:0 'Intel'/'HDA Intel at 0xf8100000 irq 47'
   Mixer name : 'Realtek ALC889A'
   Components : 'HDA:10ec0885,1458a002,00100101'
   Controls : 41
   Simple ctrls : 23
Card1.Amixer.info:
Card hw:1 'HDMI'/'HDA ATI HDMI at 0xf5010000 irq 48'
   Mixer name : 'ATI R6xx HDMI'
   Components : 'HDA:1002aa01,00aa0100,00100100'
   Controls : 4
   Simple ctrls : 1
Card1.Amixer.values:
Simple mixer control 'IEC958',0
   Capabilities: pswitch pswitch-joined penum
   Playback channels: Mono
   Mono: Playback [on]
DistroRelease: Ubuntu 10.10
HibernationDevice: RESUME=UUID=df3cdb4d-c1b7-4cd1-b3cb-d74146aaa0ae
InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release amd64 (20101007)
IwConfig:
lo no wireless extensions.

eth0 no wireless extensions.
MachineType: Gigabyte Technology Co., Ltd. P35-DS3R
Package: linux (not installed)
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.35-22-generic root=UUID=3eec32e9-5e6e-436d-b414-d9722724357e ro quiet splash
ProcEnviron:
LANG=fr_BE.utf8
SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.35-22.35-generic 2.6.35.4
Regression: Yes
RelatedPackageVersions: linux-firmware 1.38
Reproducible: Yes
RfKill:

Tags: maverick kernel-power suspend resume regression-release needs-upstream-testing
Uname: Linux 2.6.35-22-generic x86_64
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 06/19/2009
dmi.bios.vendor: Award Software International, Inc.
dmi.bios.version: F13
dmi.board.name: P35-DS3R
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.chassis.type: 3
dmi.chassis.vendor: Gigabyte Technology Co., Ltd.
dmi.modalias: dmi:bvnAwardSoftwareInternational,Inc.:bvrF13:bd06/19/2009:svnGigabyteTechnologyCo.,Ltd.:pnP35-DS3R:pvr:rvnGigabyteTechnologyCo.,Ltd.:rnP35-DS3R:rvr:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvr:
dmi.product.name: P35-DS3R
dmi.sys.vendor: Gigabyte Technology Co., Ltd.

AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.23.
Architecture: amd64
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC0:  alexandre   1607 F.... pulseaudio
 /dev/snd/pcmC0D0p:   alexandre   1607 F...m pulseaudio
CRDA: Error: [Errno 2] Aucun fichier ou dossier de ce type
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xf8100000 irq 47'
   Mixer name	: 'Realtek ALC889A'
   Components	: 'HDA:10ec0885,1458a002,00100101'
   Controls      : 41
   Simple ctrls  : 23
Card1.Amixer.info:
 Card hw:1 'HDMI'/'HDA ATI HDMI at 0xf5010000 irq 48'
   Mixer name	: 'ATI R6xx HDMI'
   Components	: 'HDA:1002aa01,00aa0100,00100100'
   Controls      : 4
   Simple ctrls  : 1
Card1.Amixer.values:
 Simple mixer control 'IEC958',0
   Capabilities: pswitch pswitch-joined penum
   Playback channels: Mono
   Mono: Playback [on]
DistroRelease: Ubuntu 10.10
HibernationDevice: RESUME=UUID=df3cdb4d-c1b7-4cd1-b3cb-d74146aaa0ae
InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release amd64 (20101007)
IwConfig:
 lo        no wireless extensions.
 
 eth0      no wireless extensions.
MachineType: Gigabyte Technology Co., Ltd. P35-DS3R
Package: linux (not installed)
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.35-22-generic root=UUID=3eec32e9-5e6e-436d-b414-d9722724357e ro quiet splash
ProcEnviron:
 LANG=fr_BE.utf8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.35-22.35-generic 2.6.35.4
Regression: Yes
RelatedPackageVersions: linux-firmware 1.38
Reproducible: Yes
RfKill:
 
Tags: maverick kernel-power suspend resume regression-release needs-upstream-testing
Uname: Linux 2.6.35-22-generic x86_64
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 06/19/2009
dmi.bios.vendor: Award Software International, Inc.
dmi.bios.version: F13
dmi.board.name: P35-DS3R
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.chassis.type: 3
dmi.chassis.vendor: Gigabyte Technology Co., Ltd.
dmi.modalias: dmi:bvnAwardSoftwareInternational,Inc.:bvrF13:bd06/19/2009:svnGigabyteTechnologyCo.,Ltd.:pnP35-DS3R:pvr:rvnGigabyteTechnologyCo.,Ltd.:rnP35-DS3R:rvr:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvr:
dmi.product.name: P35-DS3R
dmi.sys.vendor: Gigabyte Technology Co., Ltd.

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Alexandre Decan (adecan) wrote on 2010-11-09: AcpiTables.txt

#21

AcpiTables.txt Edit (97.9 KiB, text/plain)

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Alexandre Decan (adecan) wrote on 2010-11-09: AlsaDevices.txt

#22

AlsaDevices.txt Edit (763 bytes, text/plain)

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Alexandre Decan (adecan) wrote on 2010-11-09: AplayDevices.txt

#23

AplayDevices.txt Edit (383 bytes, text/plain)

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Alexandre Decan (adecan) wrote on 2010-11-09: ArecordDevices.txt

#24

ArecordDevices.txt Edit (421 bytes, text/plain)

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Alexandre Decan (adecan) wrote on 2010-11-09: BootDmesg.txt

#25

BootDmesg.txt Edit (52.6 KiB, text/plain)

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Alexandre Decan (adecan) wrote on 2010-11-09: Card0.Amixer.values.txt

#26

Card0.Amixer.values.txt Edit (4.5 KiB, text/plain)

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Alexandre Decan (adecan) wrote on 2010-11-09: Card0.Codecs.codec.2.txt

#27

Card0.Codecs.codec.2.txt Edit (13.8 KiB, text/plain)

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Alexandre Decan (adecan) wrote on 2010-11-09: Card1.Codecs.codec.0.txt

#28

Card1.Codecs.codec.0.txt Edit (1.0 KiB, text/plain)

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Alexandre Decan (adecan) wrote on 2010-11-09: CurrentDmesg.txt

#29

CurrentDmesg.txt Edit (9.5 KiB, text/plain)

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Alexandre Decan (adecan) wrote on 2010-11-09: Lspci.txt

#30

Lspci.txt Edit (14.7 KiB, text/plain)

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Alexandre Decan (adecan) wrote on 2010-11-09: Lsusb.txt

#31

Lsusb.txt Edit (639 bytes, text/plain)

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Alexandre Decan (adecan) wrote on 2010-11-09: PciMultimedia.txt

#32

PciMultimedia.txt Edit (1.2 KiB, text/plain)

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Alexandre Decan (adecan) wrote on 2010-11-09: ProcCpuinfo.txt

#33

ProcCpuinfo.txt Edit (1.4 KiB, text/plain)

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Alexandre Decan (adecan) wrote on 2010-11-09: ProcInterrupts.txt

#34

ProcInterrupts.txt Edit (1.6 KiB, text/plain)

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Alexandre Decan (adecan) wrote on 2010-11-09: ProcModules.txt

#35

ProcModules.txt Edit (1.9 KiB, text/plain)

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Alexandre Decan (adecan) wrote on 2010-11-09: UdevDb.txt

#36

UdevDb.txt Edit (113.7 KiB, text/plain)

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Alexandre Decan (adecan) wrote on 2010-11-09: UdevLog.txt

#37

UdevLog.txt Edit (238.1 KiB, text/plain)

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Alexandre Decan (adecan) wrote on 2010-11-09: WifiSyslog.txt

#38

WifiSyslog.txt Edit (3.7 MiB, text/plain)

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Alexandre Decan (adecan) wrote on 2010-11-09:

#39

Same with 2.6.37-020637rc1-generic. Maybe this is not kernel related. Unfortunately, I don't know what are the changes betweend 10.04 and 10.10 that may concern sleep/suspend/resume...

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Alexandre Decan (adecan) wrote on 2010-11-09:

#40

This is not harddisk related. I unplugged near everything in my computer, the "clack" sound still occurs. Seems this comes from the internal speaker. It occurs before anything is displayed on screen. I remark suspend works well (with the live USB and 10.04) only when this sound does not occur at startup. I suppose my bug is not an Ubuntu issue but probably an hardware one. I'll try to confirm.

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Alexandre Decan (adecan) wrote on 2010-11-12:

#41

I confirm this is an hardware related issue. I found that unplugging my ethernet cable in the internal ethernel controller of my motherboard crashes the computer while suspended. The wierd thing is it also happens if the internal controller is disabled in the BIOS. I test with a PCI ethernet controller and it works well.

So, two questions remain :
1. Why did suspend work with Windows?
2. Now that i'm abble to see a complete log, I've low memory corruption error in dmesg. Seems https://bugs.launchpad.net/ubuntu/+source/linux/+bug/587457/comments/6 can help me. I'll test.

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Jeremy Foshee (jeremyfoshee) wrote on 2011-01-10:

#42

This bug report was marked as Incomplete and has not had any updated comments for quite some time. As a result this bug is being closed. Please reopen if this is still an issue in the current Ubuntu development release http://cdimage.ubuntu.com/daily-live/current/ . Also, please be sure to provide any requested information that may have been missing. To reopen the bug, click on the current status under the Status column and change the status back to "New". Thanks.

[This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]

tags:	added: kj-expired
Changed in linux (Ubuntu):
status:	Incomplete → Expired

Ubuntu
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suspension don't work. Pc shut down

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Ubuntulinux package

suspension don't work. Pc shut down

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Ubuntu
linux package