problems with Flash

[Kelv]

Binary package hint: firefox

Ubuntu 10.04.1 LTS problems with Flash. Cannot view content in fullscreen. Sound and picture do not sync. Picture is often jerky. Ubuntu software centre does not recognise that Flash 10 has been installed. BBC IPlayer downloader does not recognise that Flash is installed - continually prompted to install it, I do so and Flash site doesn't let me as I already have installed it. BBC Iplayer will not work at all with the Canonical/Ubuntu Flash players. Content on youTube and other sites read - 'video cache has expired please refresh the page'. Problem exists with SWF viewer, Gnash and Flash. With Firefox, Opera, Epiphany and Chrome. Problem also existed when I had the 9.04 version on a different laptop. Only version 8.04 worked properly. Problem only exists online. Movie player works fine. Tried every possible solution via the forum but to no avail.
Cheers
Kelv

[Sam (samwho)]

Hi Kelv,

The install of Flash differs between 32bit and 64bit operating systems. Do you know which you have? 32 or 64 bit?

Also, if you could please go to Terminal and execute the comment "apport-collect 638216" (without quotes) this will add a lot of useful information to this bug report.

Thank you :)

[Kelv (kelvholmes)]

Hi Sam,

Have executed the Terminal request. It is as follows:

kelv@kelv-laptop:~$ apport-collect 638216
The authorization page:
   (https://edge.launchpad.net/+authorize-token?oauth_token=lwNWqKcvrkL7Bbbh6rnP&allow_permission=WRITE_PRIVATE)
should be opening in your browser. After you have authorized
this program to access Launchpad on your behalf you should come
back here and press <Enter> to finish the authentication process.
Error showing URL: Failed to execute child process "/usr/lib/chromium-browser/chromium-browser" (No such file or directory)

Error connecting to Launchpad: Request token has not yet been reviewed. Try again later.
You can reset the credentials by removing the file "/home/kelv/.cache/apport/launchpad.credentials"
kelv@kelv-laptop:~$

I think I run a 32 bit system, at least I downloaded some flash aid patch from a user on a Ubuntu help page and it (the patch) tried to download the 32bit version every time I opened a browser.

Cheers
Kelv

> Date: Sat, 18 Sep 2010 13:15:02 +0000
> From: <email address hidden>
> To: <email address hidden>
> Subject: [Bug 638216] Re: problems with Flash
>
> Hi Kelv,
>
> The install of Flash differs between 32bit and 64bit operating systems.
> Do you know which you have? 32 or 64 bit?
>
> Also, if you could please go to Terminal and execute the comment
> "apport-collect 638216" (without quotes) this will add a lot of useful
> information to this bug report.
>
> Thank you :)
>
> ** Changed in: firefox (Ubuntu)
> Status: New => Incomplete
>
> ** Package changed: firefox (Ubuntu) => flashplugin-nonfree (Ubuntu)
>
> --
> problems with Flash
> https://bugs.launchpad.net/bugs/638216
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “flashplugin-nonfree” package in Ubuntu: Incomplete
>
> Bug description:
> Binary package hint: firefox
>
> Ubuntu 10.04.1 LTS problems with Flash. Cannot view content in fullscreen. Sound and picture do not sync. Picture is often jerky. Ubuntu software centre does not recognise that Flash 10 has been installed. BBC IPlayer downloader does not recognise that Flash is installed - continually prompted to install it, I do so and Flash site doesn't let me as I already have installed it. BBC Iplayer will not work at all with the Canonical/Ubuntu Flash players. Content on youTube and other sites read - 'video cache has expired please refresh the page'. Problem exists with SWF viewer, Gnash and Flash. With Firefox, Opera, Epiphany and Chrome. Problem also existed when I had the 9.04 version on a different laptop. Only version 8.04 worked properly. Problem only exists online. Movie player works fine. Tried every possible solution via the forum but to no avail.
> Cheers
> Kelv
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntu/+source/flashplugin-nonfree/+bug/638216/+subscribe

[Sam (samwho)]

Hi Kelv,

It appears that Apport is looking for the Chromium browser on your machine but not finding it. I am told that Apport draws this information from the "Preferred Applications" menu. If you could set your default browser in there by going to System > Preferences > Preferred Applications and choosing the correct browser in there, then run the apport-collect command again please? :)

Thanks,
Sam

[Kelv (kelvholmes)]

Cheers,

All done

Kelv

> Date: Sat, 18 Sep 2010 22:58:56 +0000
> From: <email address hidden>
> To: <email address hidden>
> Subject: [Bug 638216] Re: problems with Flash
>
> Hi Kelv,
>
> It appears that Apport is looking for the Chromium browser on your
> machine but not finding it. I am told that Apport draws this information
> from the "Preferred Applications" menu. If you could set your default
> browser in there by going to System > Preferences > Preferred
> Applications and choosing the correct browser in there, then run the
> apport-collect command again please? :)
>
> Thanks,
> Sam
>
> --
> problems with Flash
> https://bugs.launchpad.net/bugs/638216
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “flashplugin-nonfree” package in Ubuntu: Incomplete
>
> Bug description:
> Binary package hint: firefox
>
> Ubuntu 10.04.1 LTS problems with Flash. Cannot view content in fullscreen. Sound and picture do not sync. Picture is often jerky. Ubuntu software centre does not recognise that Flash 10 has been installed. BBC IPlayer downloader does not recognise that Flash is installed - continually prompted to install it, I do so and Flash site doesn't let me as I already have installed it. BBC Iplayer will not work at all with the Canonical/Ubuntu Flash players. Content on youTube and other sites read - 'video cache has expired please refresh the page'. Problem exists with SWF viewer, Gnash and Flash. With Firefox, Opera, Epiphany and Chrome. Problem also existed when I had the 9.04 version on a different laptop. Only version 8.04 worked properly. Problem only exists online. Movie player works fine. Tried every possible solution via the forum but to no avail.
> Cheers
> Kelv
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntu/+source/flashplugin-nonfree/+bug/638216/+subscribe

[Sam (samwho)]

Hi Kelv,

Do you mean that this fixed your bug or that you executed the command successfully? :)

[Kelv (kelvholmes)]

Sorry, just executed the command.

Cheers
Kelv

> Date: Sun, 19 Sep 2010 10:58:38 +0000
> From: <email address hidden>
> To: <email address hidden>
> Subject: [Bug 638216] Re: problems with Flash
>
> Hi Kelv,
>
> Do you mean that this fixed your bug or that you executed the command
> successfully? :)
>
> --
> problems with Flash
> https://bugs.launchpad.net/bugs/638216
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “flashplugin-nonfree” package in Ubuntu: Incomplete
>
> Bug description:
> Binary package hint: firefox
>
> Ubuntu 10.04.1 LTS problems with Flash. Cannot view content in fullscreen. Sound and picture do not sync. Picture is often jerky. Ubuntu software centre does not recognise that Flash 10 has been installed. BBC IPlayer downloader does not recognise that Flash is installed - continually prompted to install it, I do so and Flash site doesn't let me as I already have installed it. BBC Iplayer will not work at all with the Canonical/Ubuntu Flash players. Content on youTube and other sites read - 'video cache has expired please refresh the page'. Problem exists with SWF viewer, Gnash and Flash. With Firefox, Opera, Epiphany and Chrome. Problem also existed when I had the 9.04 version on a different laptop. Only version 8.04 worked properly. Problem only exists online. Movie player works fine. Tried every possible solution via the forum but to no avail.
> Cheers
> Kelv
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntu/+source/flashplugin-nonfree/+bug/638216/+subscribe

[madbiologist (me-again)]

G'day Kelv,

A few comments:

1) It is poor practice and counter-productive to report/describe more than one bug in an individual bug report. I have counted at least 4 different bugs in your original bug description. These should be filed (reported) as separate bug reports.

2) The easiest way to tell if you are running the 32bit or 64bit version of Ubuntu is to open a terminal window and enter the following command:

    uname -srm

Please paste the output into this bug report.

3) In comment #6 you mentioned that you had successfully executed the apport-collect 638216 command, however no additional information has been added to this bug report. Could you please try executing the command again?

4) Regarding the jerky picture and sound and picture not being in sync during full-screen Flash playback, this is due to the poor performance of the open-source video drivers. Other than installing the proprietary closed-source video drivers for your hardware, all we can do is wait for improved drivers to arrive from the upstream developers. This will finally happen in Ubuntu 11.04 "Natty Narwhal" for users with older ATI hardware - see http://www.phoronix.com/scan.php?page=news_item&px=ODcyMg and http://www.phoronix.com/scan.php?page=news_item&px=ODc1Nw
Folks with NVIDIA and Intel hardware (as well as newer ATI hardware) will have to wait a bit longer.

There is also that unlikely possibility that hardware-accelerated rendering is not working on your system and therefore your system is falling back to (the slower) software rendering. To check this, install the mesa-utils package and then open a terminal window and enter:

    glxinfo |grep render

Please paste the output into this bug report.

5) It is not a good idea to use the Flash website to install the Flash player. This can lead to the player not being tracked in Ubuntu's package management system, which would mean you are not automatically offered updates to the player. It could also lead to the problem you described where the Ubuntu software centre does not recognise that the Flash player has been installed.

Probably the safest way to install the Flash player is to use Synaptic Package Manager, which is located on the System -> Administration menu. Once Synaptic has opened, select Repositories from the Settings menu, then tick the boxes beside "Community-maintained Open Source software (universe)" and "Software restricted by copyright or legal issues (multiverse)", then click Close. You should get a warning about needing to reload the package information. Close the warning and then click the Reload button on the toolbar. Once the package information has reloaded you will need to wait for the index to be recreated, then you can use the Quick search box to search for flashplugin-installer. Locate flashplugin-installer in the list and double-click it - the box next to it should become ticked. Then click the Apply button on the toolbar.

6) Regarding the Gnash player not working with YouTube, this has been fixed in Gnash 0.8.8 which is available on Ubuntu 10.10 "Maverick Meerkat" as gnash 0.8.8-5ubuntu1. The workaround for earlier versions of Gnash is to delete all the YouTube coo...

[Launchpad Janitor (janitor)]

[Expired for flashplugin-nonfree (Ubuntu) because there has been no activity for 60 days.]