[Maverick]ubuntuone preferences still says disconnected after successful connection

[dbroomex]

Binary package hint: ubuntuone-client

After an apparent successful connection to the Ubuntu One service the preferences dialog still says "Disconnected" with 0.0 KB used. I am a paid subscriber to the service.

ProblemType: Bug
DistroRelease: Ubuntu 10.10
Package: ubuntuone-client-gnome 1.3.90-0ubuntu1
ProcVersionSignature: Ubuntu 2.6.35-19.25-generic 2.6.35.3
Uname: Linux 2.6.35-19-generic i686
Architecture: i386
CheckboxSubmission: 0b0daa261c6ccfced7ac00d7b8b87f70
CheckboxSystem: a9b5e0b83815abe3178583e2e998e2eb
Date: Thu Aug 26 01:31:14 2010
InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Alpha i386 (20100803.1)
ProcEnviron:
 LANG=en_US.utf8
 SHELL=/bin/bash
SourcePackage: ubuntuone-client
UbuntuOneUserSyncdaemonConfig:
 [bandwidth_throttling]
 read_limit = 2097152
 write_limit = 2097152
 on = False

[Duane Hinnen (duanedesign)]

dbroomex,
Sorry to hear Ubuntu One is not working as expected. Could you please open a Terminal and run the command:
u1sdtool -s
That will give us the 'Status' of the syncdaemon and let us know if it did connect or not. Could you post the results of that command.

thank you,
duanedesign

[dbroomex (dbroomex)]

duanedesign,

This is the output from the u1sdtool -s command

State: AUTH_FAILED
    connection: With User With Network
    description: auth failed
    is_connected: False
    is_error: True
    is_online: False
    queues: WORKING_ON_METADATA

I attempted to reconnect after downloading all updates to the Maverick
Beta. Thanks for your attention

On Fri, 2010-09-03 at 15:10 +0000, duanedesign wrote:
> dbroomex,
> Sorry to hear Ubuntu One is not working as expected. Could you please open a Terminal and run the command:
> u1sdtool -s
> That will give us the 'Status' of the syncdaemon and let us know if it did connect or not. Could you post the results of that command.
>
> thank you,
> duanedesign
>

[Duane Hinnen (duanedesign)]

dbroomex,
The fix for the authentication failures in Maverick is going to be available in the next day or two. If you are still having this issue after the ubuntu-sso-client update please let us know.

thank you,
duanedesign

[Duane Hinnen (duanedesign)]

The fix for the authentication failures in Maverick should be available in the next day or two. In the meantime their is a workaround if you would like to try it.

Open a Terminal and run:

gksudo gedit /usr/lib/pymodules/python2.6/ubuntu_sso/main.py

Near the top of the document, change the http to https in the following line :
PING_URL = "http://edge.one.ubuntu.com/oauth/sso-finished-so-get-tokens/"
so it would be:
PING_URL = "https://edge.one.ubuntu.com/oauth/sso-finished-so-get-tokens/"
Save and close the file.

Restart all the Ubuntu processes. You can do that by running this command:
killall ubuntu-sso-login; u1sdtool -q

Then open Ubuntu One (System > Preferences > Ubuntu One)

You will now if it worked if under the 'Devices' Tab it changes to your computers name instead of <Local Machine>.

thank you,
duanedesign

[Duane Hinnen (duanedesign)]

dbroomex,
The fixes for Maverick, that have been causing the most common connection issues, have made it to the main repository. Can you make sure your system is up to date and let us know if this bug is still effecting you.

If you are still having trouble connecting you may need to delete your Ubuntu One Token from Seahorse an re-add your computer with the newer client. Just in case, I have included those steps below.

   1. Quit the Ubuntu One Preferences (if open)
   2. Open Applications->Accessories->Passwords and Encryption Keys
   3. Click on the arrow next to "Passwords"
   4. Right-click on the Ubuntu One token and select "Delete"
   5. Go to https://one.ubuntu.com/account/machines/
   6. Click on the checkbox next to your computer
   7. Click the "Remove selected computers" button
   8. Open System -->Preferences-->Ubuntu One
   9. a web page should open, prompting you to add your computer to your Ubuntu One account
  10. Add your computer

Thank You,
duanedesign

[dbroomex (dbroomex)]

duanedesign

Thank you for your inquiry. The problem is resolved. I fixed it by updating my machine and following the instructions in the link you sent me before:

https://wiki.ubuntu.com/UbuntuOne/FAQ#Account

The service is now properly connected and the Ubuntu One Preferences applet shows the correct information. I will follow up if anything appears to be working incorrectly.

Regards,

Douglas Broome

---- On Mon, 20 Sep 2010 09:14:19 -0700 duanedesign &lt;<email address hidden>&gt; wrote ----

dbroomex,
The fixes for Maverick, that have been causing the most common connection issues, have made it to the main repository. Can you make sure your system is up to date and let us know if this bug is still effecting you.

If you are still having trouble connecting you may need to delete your
Ubuntu One Token from Seahorse an re-add your computer with the newer
client. Just in case, I have included those steps below.

 1. Quit the Ubuntu One Preferences (if open)
 2. Open Applications-&gt;Accessories-&gt;Passwords and Encryption Keys
 3. Click on the arrow next to "Passwords"
 4. Right-click on the Ubuntu One token and select "Delete"
 5. Go to https://one.ubuntu.com/account/machines/
 6. Click on the checkbox next to your computer
 7. Click the "Remove selected computers" button
 8. Open System --&gt;Preferences--&gt;Ubuntu One
 9. a web page should open, prompting you to add your computer to your Ubuntu One account
 10. Add your computer

Thank You,
duanedesign

--
[Maverick]ubuntuone preferences still says disconnected after successful connection
https://bugs.launchpad.net/bugs/624445
You received this bug notification because you are a direct subscriber
of the bug.

Status in “ubuntuone-client” package in Ubuntu: New

Bug description:
Binary package hint: ubuntuone-client

After an apparent successful connection to the Ubuntu One service the preferences dialog still says "Disconnected" with 0.0 KB used. I am a paid subscriber to the service.

ProblemType: Bug
DistroRelease: Ubuntu 10.10
Package: ubuntuone-client-gnome 1.3.90-0ubuntu1
ProcVersionSignature: Ubuntu 2.6.35-19.25-generic 2.6.35.3
Uname: Linux 2.6.35-19-generic i686
Architecture: i386
CheckboxSubmission: 0b0daa261c6ccfced7ac00d7b8b87f70
CheckboxSystem: a9b5e0b83815abe3178583e2e998e2eb
Date: Thu Aug 26 01:31:14 2010
InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Alpha i386 (20100803.1)
ProcEnviron:
 LANG=en_US.utf8
 SHELL=/bin/bash
SourcePackage: ubuntuone-client
UbuntuOneUserSyncdaemonConfig:
 [bandwidth_throttling]
 read_limit = 2097152
 write_limit = 2097152
 on = False

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