Login ERROR

[Azelphur]

When logging in with subdownloader, it ERROR's at logging in. Here's a log from the terminal

/usr/lib/python2.6/dist-packages/kaa/metadata/disc/cdrom.py:37: DeprecationWarning: the md5 module is deprecated; use hashlib instead
  import md5
[17:16] DEBUG::subdownloader.gui.main # Building main dialog
[17:16] DEBUG::subdownloader.gui.main # Showing main dialog
[17:16] DEBUG::subdownloader.gui.main # Scanning translation files .mo in folder: /usr/share/locale/
[17:16] DEBUG::subdownloader.gui.main # Found these translations languages: ['hr', 'fr', 'bg', 'nl', 'hu', 'da', 'de', 'pl', 'ru', 'pt_BR', 'sr', 'mk', 'eu', 'he', 'pt_PT', 'gl', 'ro', 'ja', 'et', 'fi', 'en', 'sq', 'id', 'cs', 'es_ES', 'ko', 'sk', 'it', 'vi', 'zh_TW', 'el', 'sv']
[17:16] DEBUG::subdownloader.gui.main # Interface language: en
[17:16] DEBUG::subdownloader.gui.main # Current directory: /media/tv/videos/TV/24/Season 1
[17:16] DEBUG::subdownloader.SDService.SDService # Creating Server with server = None and proxy = None
[17:16] DEBUG::subdownloader.SDService.SDService # Creating XMLRPC server connection...
[17:16] DEBUG::subdownloader.SDService.SDService # Connecting with parameters ('http://api.opensubtitles.org/xml-rpc', None)
[17:17] DEBUG::subdownloader.SDService.SDService # ...failed
[17:17] ERROR::subdownloader.SDService.SDService # Unable to connect. Try setting a proxy.
[17:17] DEBUG::subdownloader.SDService.SDService # Creating Server with server = None and proxy = None
[17:17] DEBUG::subdownloader.SDService.SDService # Creating XMLRPC server connection...
[17:17] DEBUG::subdownloader.SDService.SDService # Connecting with parameters ('http://sddb.subdownloader.net/xmlrpc/', None)
[17:17] DEBUG::subdownloader.SDService.SDService # Trying direct connection...
[17:17] DEBUG::subdownloader.SDService.SDService # ...connected
[17:17] ERROR::subdownloader.SDService.SDService # ServerInfo error connection.
[17:17] DEBUG::subdownloader.SDService.SDService # ----------------
[17:17] DEBUG::subdownloader.SDService.SDService # Logging in (username: Azelphur)...
Traceback (most recent call last):
  File "/usr/share/subdownloader/gui/main.py", line 556, in login_user
    if self.OSDBServer._login(username, password):
  File "/usr/share/subdownloader/modules/SDService.py", line 209, in _login
    info = self.xmlrpc_server.LogIn(username, password, self.language, self.user_agent)
AttributeError: 'NoneType' object has no attribute 'LogIn'
[17:17] DEBUG::subdownloader.SDService.SDService # ----------------
[17:17] DEBUG::subdownloader.SDService.SDService # NoOperation RPC method starting...
Unhandled exception in thread started by <bound method SDService.NoOperation of <modules.SDService.SDService object at 0x21dfbd0>>
Traceback (most recent call last):
  File "/usr/share/subdownloader/modules/SDService.py", line 671, in NoOperation
    return NoOperation()
  File "/usr/share/subdownloader/modules/SDService.py", line 52, in __call__
    result = self.function(*args)
  File "/usr/share/subdownloader/modules/SDService.py", line 682, in _NoOperation
    info = self.xmlrpc_server.NoOperation(self._token)
AttributeError: 'NoneType' object has no attribute 'NoOperation

I'm using Ubuntu 10.04 64bit (Linux)

[Diego (diego-redhat-bugs)]

abrt 1.0.8 detected a crash.

architecture: x86_64
cmdline: python /usr/bin/subdownloader
component: subdownloader
executable: /usr/bin/subdownloader
kernel: 2.6.32.10-90.fc12.x86_64
package: subdownloader-2.0.10-1.fc12
reason: SDService.py:682:_NoOperation:AttributeError: 'NoneType' object has no attribute 'NoOperation'
release: Fedora release 12 (Constantine)

backtrace
-----
SDService.py:682:_NoOperation:AttributeError: 'NoneType' object has no attribute 'NoOperation'

Traceback (most recent call last):
  File "/usr/lib/python2.6/site-packages/subdownloader/modules/SDService.py", line 671, in NoOperation
    return NoOperation()
  File "/usr/lib/python2.6/site-packages/subdownloader/modules/SDService.py", line 52, in __call__
    result = self.function(*args)
  File "/usr/lib/python2.6/site-packages/subdownloader/modules/SDService.py", line 682, in _NoOperation
    info = self.xmlrpc_server.NoOperation(self._token)
AttributeError: 'NoneType' object has no attribute 'NoOperation'

Local variables in innermost frame:
self: <modules.SDService.SDService object at 0x305f850>

[Diego (diego-redhat-bugs)]

Created attachment 406133
File: backtrace

[Jan (jan-redhat-bugs)]

could you please provide steps how to reproduce it?

[Nuno (nuno-redhat-bugs)]

Package: subdownloader-2.0.10-1.fc13
Architecture: i686
OS Release: Fedora release 13 (Goddard)

How to reproduce
-----
1. Start subdownloader
2.
3.

[Jan (jan-redhat-bugs)]

Hi Nuno,

F-13 build is working ok on my today clean install of F-13 system + subdownloader
same for F-12 build + F-12 system
closing with worksforme as described issue is not reproducible

[Nuno (nuno-redhat-bugs)]

Please don't close this bug, this continues to happen.
This is what appears when running from a terminal.

/usr/lib/python2.6/site-packages/kaa/metadata/disc/cdrom.py:37: DeprecationWarning: the md5 module is deprecated; use hashlib instead
  import md5
[15:15] ERROR::subdownloader.SDService.SDService # Unable to connect. Try setting a proxy.
[15:15] ERROR::subdownloader.SDService.SDService # ServerInfo error connection.
Traceback (most recent call last):
  File "/usr/lib/python2.6/site-packages/subdownloader/gui/main.py", line 556, in login_user
    if self.OSDBServer._login(username, password):
  File "/usr/lib/python2.6/site-packages/subdownloader/modules/SDService.py", line 209, in _login
    info = self.xmlrpc_server.LogIn(username, password, self.language, self.user_agent)
AttributeError: 'NoneType' object has no attribute 'LogIn'
Unhandled exception in thread started by <bound method SDService.NoOperation of <modules.SDService.SDService object at 0x96538ec>>
Traceback (most recent call last):
  File "/usr/lib/python2.6/site-packages/subdownloader/modules/SDService.py", line 671, in NoOperation
    return NoOperation()
  File "/usr/lib/python2.6/site-packages/subdownloader/modules/SDService.py", line 52, in __call__
    result = self.function(*args)
  File "/usr/lib/python2.6/site-packages/subdownloader/modules/SDService.py", line 682, in _NoOperation
    info = self.xmlrpc_server.NoOperation(self._token)
AttributeError: 'NoneType' object has no attribute 'NoOperation'

[das (das-redhat-bugs)]

It continues to happen whenever I run subdownloader.

[das (das-redhat-bugs)]

This bug was closed because "CLOSED WORKSFORME". Was that written in a right state of mind: it seems quite improbable. It becomes a bug when it does not work for _everyone_ -- this must be the definition of a bug.

Anyway, it is crashing exactly the way it crashed before. I have tried in so many ways. Erasing and reinstalling was one of them. I think the problem is coming from the 'login' thing. I downloaded and installed the 'subdownloader' from opensubtitles.org. And that is crashing too in exactly the same way. To try if it is really working or not, go to opensubtitles.org, create a login id, and then try.

[Augustin (augustin-redhat-bugs)]

I have the same error. Subdownloader says I'm connected and shows my username, I can search for subtitles, but I can't download any of them. The progress bar never evolves.

[Y Shreb (shreby)]

I'm having the same problem. usign win XP.

[douglas hentges (iamdouglash)]

i have ubuntu in my computer, and have the same problem,!

[agarciagonz (garciagonzalez-alejandro)]

I do not know whether it is the same problem,but i am unable to loging

[Y Shreb (shreby)]

btw- i CAN login to opensubtitles.org with the same user/password
I'm having the login problem jsut when trying to connect with subdownlaoder....

[Rui Capela (racapela)]

i CAN login to opensubtitles.org with the same user/password
I'm having the login problem just when trying to connect with subdownlaoder, for a week now...
I'm using windows XP Home

[Jitesh (jitesh-redhat-bugs)]

Same here!
Started getting this one f13 though

$ rpm -q subdownloader
subdownloader-2.0.10-1.fc13.noarch

[Jeroko (jeroko)]

Same problem, can't login for a week already. In the mean time you can use this http://trac.opensubtitles.org/projects/oscar/ Is a program similar to subdownloader that works. It's a windows program but works in wine.
That means that probably the problem is with subdownloader, not with the xml-rpc service.

[Luben (jasvazquez)]

Same problem in ArchLinux.
My user/password works in opensubtitle.org but not in subdownloader
Any patch or solution available?
Thx

[Lutshow (lutshow)]

Just to confirm.
Same error log, connected on the website, and Oscar is woking fine with wine.

[Alexey (alexey-redhat-bugs)]

right click on any movive and do open it with > subdownloader.

repoen please

[Alexey (alexey-redhat-bugs)]

f13

[Jan (jan-redhat-bugs)]

reopened, finally I have managed to find a way how to reproduce it, working on fix

[Jan Klepek (jan-klepek-gmail)]

issue is that if xml-rpc connection to api of opensubtitles fails (due to low timeout value), it is missed and opensubdownloader later try LogIn xmlrpc method on not connected session (which fails)
extending timeout to 300 helped, however it only hides real issue which is described above

[stoffel (yperman)]

I'm getting pretty bored about this problem. Bought the program one month ago and haven't been able to use it once !!! Everly time I speak about it someone tells me it is a problem of another systhem that fails.... and it will be solved as soon as possible...
Well, I am a contactor and if I would be as efficient in solving problems as this I don' think I would have many people trusting me !

In the meantime I learned how to put subtitles on my movies the hard way :) So I can !

I propose to the organisation to pay me my money back. I will happely erase this bullshit-program from my computer and never look back again !!

Please, if you got any self-esteem give me a reaction in the first 48 ours !

Thank you.

[stoffel (yperman)]

This is what i get when closing down the program :

Errors occurred

The logfile 'C:/Program files/Subdownloader/subdownloader.exe.log' could not be opened :

Errno 13 Permission denied: 'C://Program
Files//subdownloader//subdownloader.exe.log'

And all I can do about it is accept

???????

[Marco Ferreira (mferreira)]

Hello,

Sorry about all that. We are currently in a marathon to get this issue fixed ASAP.

As you might already know, we're having troubles connecting to the database server, which belongs to opensubtitles.org, and we're working hard to fix this in the next days.

Rest assure that if we cannot fix this for any reason, we will refund you.

Thank you for your time and comprehension.

[Vratislav (vratislav-redhat-bugs)]

Package: subdownloader-2.0.10-1.fc12
Architecture: i686
OS Release: Fedora release 12 (Constantine)

How to reproduce
-----
1. Just run SubDownloader

Comment
-----
ran SubDownloader and this crashed appeared immediately

[Kapis (capiscuas)]

Please try the new 2.0.13 version

http://edge.launchpad.net/subdownloader/trunk/2.0.13/+download/SubDownloader-2.0.13.exe

This version handles better the overload of the www.opensubtitles.org server and allows you to login.
Subtitle downloads are much faster now.

[Azelphur (azelphur)]

As I'm on Linux I can't test with that executable, however I did check out from bzr and try with that, and it seems to be working.

[Jan (jan-redhat-bugs)]

please try version available in testing repository and let me know in cases that this version does NOT fix your issue. Otherwise I will consider this as solved.

[stoffel (yperman)]

OK, will do. And what is my registration code ?

-----Oorspronkelijk bericht-----
Van: <email address hidden> [mailto:<email address hidden>] Namens Ivan Garcia
Verzonden: dinsdag 31 augustus 2010 23:48
Aan: <email address hidden>
Onderwerp: [Bug 615437] Re: Login ERROR

Please try the new 2.0.13 version

http://edge.launchpad.net/subdownloader/trunk/2.0.13/+download/SubDownloader
-2.0.13.exe

This version handles better the overload of the www.opensubtitles.org server
and allows you to login.
Subtitle downloads are much faster now.

** Changed in: subdownloader
       Status: New => Fix Released

--
Login ERROR
https://bugs.launchpad.net/bugs/615437
You received this bug notification because you are a direct subscriber
of the bug.

Status in SubDownloader - Find Subtitles for your Videos: Fix Released
Status in Fedora: Unknown

Bug description:
When logging in with subdownloader, it ERROR's at logging in. Here's a log
from the terminal

/usr/lib/python2.6/dist-packages/kaa/metadata/disc/cdrom.py:37:
DeprecationWarning: the md5 module is deprecated; use hashlib instead
  import md5
[17:16] DEBUG::subdownloader.gui.main # Building main dialog
[17:16] DEBUG::subdownloader.gui.main # Showing main dialog
[17:16] DEBUG::subdownloader.gui.main # Scanning translation files .mo in
folder: /usr/share/locale/
[17:16] DEBUG::subdownloader.gui.main # Found these translations languages:
['hr', 'fr', 'bg', 'nl', 'hu', 'da', 'de', 'pl', 'ru', 'pt_BR', 'sr', 'mk',
'eu', 'he', 'pt_PT', 'gl', 'ro', 'ja', 'et', 'fi', 'en', 'sq', 'id', 'cs',
'es_ES', 'ko', 'sk', 'it', 'vi', 'zh_TW', 'el', 'sv']
[17:16] DEBUG::subdownloader.gui.main # Interface language: en
[17:16] DEBUG::subdownloader.gui.main # Current directory:
/media/tv/videos/TV/24/Season 1
[17:16] DEBUG::subdownloader.SDService.SDService # Creating Server with
server = None and proxy = None
[17:16] DEBUG::subdownloader.SDService.SDService # Creating XMLRPC server
connection...
[17:16] DEBUG::subdownloader.SDService.SDService # Connecting with
parameters ('http://api.opensubtitles.org/xml-rpc', None)
[17:17] DEBUG::subdownloader.SDService.SDService # ...failed
[17:17] ERROR::subdownloader.SDService.SDService # Unable to connect. Try
setting a proxy.
[17:17] DEBUG::subdownloader.SDService.SDService # Creating Server with
server = None and proxy = None
[17:17] DEBUG::subdownloader.SDService.SDService # Creating XMLRPC server
connection...
[17:17] DEBUG::subdownloader.SDService.SDService # Connecting with
parameters ('http://sddb.subdownloader.net/xmlrpc/', None)
[17:17] DEBUG::subdownloader.SDService.SDService # Trying direct
connection...
[17:17] DEBUG::subdownloader.SDService.SDService # ...connected
[17:17] ERROR::subdownloader.SDService.SDService # ServerInfo error
connection.
[17:17] DEBUG::subdownloader.SDService.SDService # ----------------
[17:17] DEBUG::subdownloader.SDService.SDService # Logging in (username:
Azelphur)...
Traceback (most recent call last):
  File "/usr/share/subdownloader/gui/main.py", line 556, in login_user
    if self.OSDBServer._login(username, password):
  File "/usr/share/subdownloader/modules/SDService.py", line 209, in _login
    info = self.xmlrpc_server.LogIn(username, passwo...

[Vratislav (vratislav-redhat-bugs)]

I tried to install version from testing repository, but it seemed to be the version 2.0.10-1.fc12 because the output was
"""Package subdownloader-2.0.10-1.fc12.noarch already installed and latest version
Nothing to do"""

So I tried to run SubDownloader again. For the first time it worked well without any problems. But the second attempt wasn't so successful "Login:Error" appeared in the status bar and ABRT caught a crash in the package. I can't understand the randomness of the crash.

[Jan (jan-redhat-bugs)]

try download & install this:
F-13:
http://kojipkgs.fedoraproject.org/packages/subdownloader/2.0.13/1.fc13/noarch/subdownloader-2.0.13-1.fc13.noarch.rpm
F-12: http://kojipkgs.fedoraproject.org/packages/subdownloader/2.0.13/1.fc12/noarch/subdownloader-2.0.13-1.fc12.noarch.rpm

[Vratislav (vratislav-redhat-bugs)]

Works for me without any problems. Thank you.

[Nuno (nuno-redhat-bugs)]

Works for me too.

[das (das-redhat-bugs)]

Package: subdownloader-2.0.10-1.fc13
Architecture: i686
OS Release: Fedora release 13 (Goddard)

How to reproduce
-----
1.Running Azureus (this time as suggested, by right clicking a movie file)
2.
3.

[Jan (jan-redhat-bugs)]

fixed in latest version, if problem persists, reopen this bug.