Ubuntu
linux package

HP Synaptics Touchpad not working

Bug #603591 reported by Wayne Herndon
18
This bug affects 3 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Invalid
Undecided
Unassigned

Bug Description

HP Pavillion DV9628NR laptop Synaptics Touchpad stopped working. Ubuntu 10.04 has been installed for 3 weeks on a dual boot Windows 7 laptop and Synaptics had been working successfully. Synaptics works correctly booted to Windows 7. Have reinstalled xserver-xorg-input-sybaptics. Have entered the following in shmconfig.fdi:
<?xml version="1.0" encoding="UTF-8"?>
<deviceinfo version="0.2">
  <device>
    <match key="input.x11_driver" string="synaptics">
      <merge key="input.x11_options.SHMConfig" type="string">on</merge>
    </match>
  </device>
</deviceinfo>
---
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.21.
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: NVidia [HDA NVidia], device 0: CONEXANT Analog [CONEXANT Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: wayne 1936 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'NVidia'/'HDA NVidia at 0xf6480000 irq 21'
   Mixer name : 'Conexant CX20549 (Venice)'
   Components : 'HDA:14f15045,103c30cf,00100100'
   Controls : 18
   Simple ctrls : 8
DistroRelease: Ubuntu 10.04
HibernationDevice: RESUME=UUID=46e6648f-cfcb-4ccc-bd40-7c2f4756405c
InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release amd64 (20100429)
MachineType: Hewlett-Packard HP Pavilion dv9500 Notebook PC
NonfreeKernelModules: nvidia
Package: linux (not installed)
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.32-23-generic root=UUID=e087fa88-0709-4b13-a3a8-30d61bbfdeb0 ro quiet splash
ProcEnviron:
 LANG=en_US.utf8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.32-23.37-generic 2.6.32.15+drm33.5
Regression: No
RelatedPackageVersions: linux-firmware 1.34.1
Reproducible: Yes
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
Tags: lucid kconfig needs-upstream-testing
Uname: Linux 2.6.32-23-generic x86_64
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 03/03/2009
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: F.32
dmi.board.name: 30D1
dmi.board.vendor: Quanta
dmi.board.version: 85.26
dmi.chassis.type: 10
dmi.chassis.vendor: Quanta
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnHewlett-Packard:bvrF.32:bd03/03/2009:svnHewlett-Packard:pnHPPaviliondv9500NotebookPC:pvrRev1:rvnQuanta:rn30D1:rvr85.26:cvnQuanta:ct10:cvrN/A:
dmi.product.name: HP Pavilion dv9500 Notebook PC
dmi.product.version: Rev 1
dmi.sys.vendor: Hewlett-Packard

See original description
Revision history for this message
Wayne Herndon (herndon-wayne) wrote :
Revision history for this message
Wayne Herndon (herndon-wayne) wrote :
Revision history for this message
Leo Arias (elopio) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. This bug did not have a package associated with it, which is important for ensuring that it gets looked at by the proper developers. You can learn more about finding the right package at https://wiki.ubuntu.com/Bugs/FindRightPackage. I have classified this bug as a bug in linux.

When reporting bugs in the future please use apport, either via the appropriate application's "Help -> Report a Problem" menu or using 'ubuntu-bug' and the name of the package affected. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs.

affects: ubuntu → linux (Ubuntu)
Revision history for this message
Leo Arias (elopio) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. Unfortunately, we can't fix it without more information.

Please run the following command which will attach necessary information:

apport-collect 603591

For your reference, the full description of procedures for kernel related bug reports is available at https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies. Thanks in advance!

Changed in linux (Ubuntu):
status: New → Incomplete
tags: added: needs-kernel-logs
Revision history for this message
Wayne Herndon (herndon-wayne) wrote : AlsaDevices.txt

apport information

tags: added: apport-collected
description: updated
Revision history for this message
Wayne Herndon (herndon-wayne) wrote : AplayDevices.txt

apport information

Revision history for this message
Wayne Herndon (herndon-wayne) wrote : BootDmesg.txt

apport information

Revision history for this message
Wayne Herndon (herndon-wayne) wrote : Card0.Amixer.values.txt

apport information

Revision history for this message
Wayne Herndon (herndon-wayne) wrote : Card0.Codecs.codec.0.txt

apport information

Revision history for this message
Wayne Herndon (herndon-wayne) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Wayne Herndon (herndon-wayne) wrote : IwConfig.txt

apport information

Revision history for this message
Wayne Herndon (herndon-wayne) wrote : Lspci.txt

apport information

Revision history for this message
Wayne Herndon (herndon-wayne) wrote : Lsusb.txt

apport information

Revision history for this message
Wayne Herndon (herndon-wayne) wrote : PciMultimedia.txt

apport information

Revision history for this message
Wayne Herndon (herndon-wayne) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Wayne Herndon (herndon-wayne) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Wayne Herndon (herndon-wayne) wrote : ProcModules.txt

apport information

Revision history for this message
Wayne Herndon (herndon-wayne) wrote : UdevDb.txt

apport information

Revision history for this message
Wayne Herndon (herndon-wayne) wrote : UdevLog.txt

apport information

Revision history for this message
Wayne Herndon (herndon-wayne) wrote : WifiSyslog.txt

apport information

Revision history for this message
Leo Arias (elopio) wrote :

Thanks for reporting this bug and any supporting documentation. Since this bug has enough information provided for a developer to begin work, I'm going to mark it as confirmed and let them handle it from here. Thanks for taking the time to make Ubuntu better!

tags: removed: needs-kernel-logs
Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Wayne Herndon (herndon-wayne) wrote : Re: [Bug 603591] Re: HP Synaptics Touchpad not working
Download full text (3.5 KiB)

Any Ideas when this will be assigned for someone to look at?
If I have to wait much longer I will just reinstall the OS.

Wayne Herndon

918-638-9998

--- On Sun, 7/11/10, Leo Arias <email address hidden> wrote:

From: Leo Arias <email address hidden>
Subject: [Bug 603591] Re: HP Synaptics Touchpad not working
To: <email address hidden>
Date: Sunday, July 11, 2010, 9:18 PM

Thanks for reporting this bug and any supporting documentation. Since
this bug has enough information provided for a developer to begin work,
I'm going to mark it as confirmed and let them handle it from here.
Thanks for taking the time to make Ubuntu better!

** Tags removed: needs-kernel-logs

** Changed in: linux (Ubuntu)
       Status: Incomplete => Confirmed

--
HP Synaptics Touchpad not working
https://bugs.launchpad.net/bugs/603591
You received this bug notification because you are a direct subscriber
of the bug.

Status in “linux” package in Ubuntu: Confirmed

Bug description:
HP Pavillion DV9628NR laptop Synaptics Touchpad stopped working. Ubuntu 10.04 has been installed for 3 weeks on a dual boot Windows 7 laptop and Synaptics had been working successfully. Synaptics works correctly booted to Windows 7. Have reinstalled xserver-xorg-input-sybaptics. Have entered the following in shmconfig.fdi:
<?xml version="1.0" encoding="UTF-8"?>
<deviceinfo version="0.2">
  <device>
    <match key="input.x11_driver" string="synaptics">
      <merge key="input.x11_options.SHMConfig" type="string">on</merge>
    </match>
  </device>
</deviceinfo>
---
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.21.
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: NVidia [HDA NVidia], device 0: CONEXANT Analog [CONEXANT Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC0:  wayne      1936 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'NVidia'/'HDA NVidia at 0xf6480000 irq 21'
   Mixer name    : 'Conexant CX20549 (Venice)'
   Components    : 'HDA:14f15045,103c30cf,00100100'
   Controls      : 18
   Simple ctrls  : 8
DistroRelease: Ubuntu 10.04
HibernationDevice: RESUME=UUID=46e6648f-cfcb-4ccc-bd40-7c2f4756405c
InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release amd64 (20100429)
MachineType: Hewlett-Packard HP Pavilion dv9500 Notebook PC
NonfreeKernelModules: nvidia
Package: linux (not installed)
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.32-23-generic root=UUID=e087fa88-0709-4b13-a3a8-30d61bbfdeb0 ro quiet splash
ProcEnviron:
 LANG=en_US.utf8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.32-23.37-generic 2.6.32.15+drm33.5
Regression: No
RelatedPackageVersions: linux-firmware 1.34.1
Reproducible: Yes
RfKill:
 0: phy0: Wireless LAN
     Soft blocked: no
     Hard blocked: no
Tags: lucid kconfig needs-upstream-testing
Uname: Linux 2.6.32-23-generic x86_64
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 03/03/2009
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: F.32
dmi.board.name: 30D1
dmi.board.vendor: Quanta
dmi.board.version: 85.26
dmi.chassis.type: 10
dmi.chassis.vendor: Quanta
dmi.c...

Read more...

Revision history for this message
Leo Arias (elopio) wrote :

Hi Wayne Herndon,

Currently there are a lot of open bugs. We are working hard to get them looked by the proper developers and they are working hard to fix as many bugs as possible, as soon as possible.

But you have to be patient, there's no an estimated date...

pura vida.

Revision history for this message
Wayne Herndon (herndon-wayne) wrote :
Download full text (3.5 KiB)

Any Ideas when this will be assigned for someone to look at?
If I
have to wait much longer I may have to just reinstall the OS.

Wayne Herndon

918-638-9998

--- On Sun, 7/11/10, Leo Arias <email address hidden> wrote:

From: Leo Arias <email address hidden>
Subject: [Bug 603591] Re: HP Synaptics Touchpad not working
To: <email address hidden>
Date: Sunday, July 11, 2010, 9:18 PM

Thanks for reporting this bug and any supporting documentation. Since
this bug has enough information provided for a developer to begin work,
I'm going to mark it as confirmed and let them handle it from here.
Thanks for taking the time to make Ubuntu better!

** Tags removed: needs-kernel-logs

** Changed in: linux (Ubuntu)
       Status: Incomplete => Confirmed

--
HP Synaptics Touchpad not working
https://bugs.launchpad.net/bugs/603591
You received this bug notification because you are a direct subscriber
of the bug.

Status in “linux” package in Ubuntu: Confirmed

Bug description:
HP Pavillion DV9628NR laptop Synaptics Touchpad stopped working. Ubuntu 10.04 has been installed for 3 weeks on a dual boot Windows 7 laptop and Synaptics had been working successfully. Synaptics works correctly booted to Windows 7. Have reinstalled xserver-xorg-input-sybaptics. Have entered the following in shmconfig.fdi:
<?xml version="1.0" encoding="UTF-8"?>
<deviceinfo version="0.2">
  <device>
    <match key="input.x11_driver" string="synaptics">
      <merge key="input.x11_options.SHMConfig" type="string">on</merge>
    </match>
  </device>
</deviceinfo>
---
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.21.
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: NVidia [HDA NVidia], device 0: CONEXANT Analog [CONEXANT Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC0:  wayne      1936 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'NVidia'/'HDA NVidia at 0xf6480000 irq 21'
   Mixer name    : 'Conexant CX20549 (Venice)'
   Components    : 'HDA:14f15045,103c30cf,00100100'
   Controls      : 18
   Simple ctrls  : 8
DistroRelease: Ubuntu 10.04
HibernationDevice: RESUME=UUID=46e6648f-cfcb-4ccc-bd40-7c2f4756405c
InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release amd64 (20100429)
MachineType: Hewlett-Packard HP Pavilion dv9500 Notebook PC
NonfreeKernelModules: nvidia
Package: linux (not installed)
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.32-23-generic root=UUID=e087fa88-0709-4b13-a3a8-30d61bbfdeb0 ro quiet splash
ProcEnviron:
 LANG=en_US.utf8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.32-23.37-generic 2.6.32.15+drm33.5
Regression: No
RelatedPackageVersions: linux-firmware 1.34.1
Reproducible: Yes
RfKill:
 0: phy0: Wireless LAN
     Soft blocked: no
     Hard blocked: no
Tags: lucid kconfig needs-upstream-testing
Uname: Linux 2.6.32-23-generic x86_64
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 03/03/2009
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: F.32
dmi.board.name: 30D1
dmi.board.vendor: Quanta
dmi.board.version: 85.26
dmi.chassis.type: 10
dmi.chassis.vendor: Qua...

Read more...

Revision history for this message
penalvch (penalvch) wrote :

Wayne Herndon, thank you for reporting this and helping make Ubuntu better. This bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? Can you try with the latest development release of Ubuntu? ISO CD images are available from http://cdimage.ubuntu.com/releases/ .

If it remains an issue, could you run the following command in the development release from a Terminal (Applications->Accessories->Terminal). It will automatically gather and attach updated debug information to this report.

apport-collect -p linux <replace-with-bug-number>

Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text.

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.

Please let us know your results. Thanks in advance.

tags: added: lucid needs-upstream-testing
Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
penalvch (penalvch) wrote :

Reporters account deactivated -> Invalid.

Changed in linux (Ubuntu):
status: Incomplete → Invalid
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