adobe flashed plug in has crashed

[Philip Nguyen]

Binary package hint: firefox-3.0

After update to firefox version 3.6.6; adobe flashed plug in has crashed every time firefox was launched. Please help to fix this issue?
Thank you

ProblemType: Bug
Architecture: i386
Date: Mon Jul 5 23:57:34 2010
DistroRelease: Ubuntu 8.04
NonfreeKernelModules: nvidia ath_hal
Package: firefox 3.6.6+nobinonly-0ubuntu0.8.04.2
PackageArchitecture: i386
ProcEnviron:
 PATH=/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/bin/X11:/usr/games
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: firefox-3.0
Uname: Linux 2.6.24-28-generic i686

[Micah Gersten (micahg)]

Thank you for reporting this to Ubuntu. Please provide the results of the following command run in a terminal:

apt-cache policy flashplugin-installer flashplugin-nonfree swfdec-mozilla mozilla-plugin-gnash adobe-flashplugin

This will let us know what flash players you have installed so that we can better diagnose your issue. Thank you.

[Philip Nguyen (nguyenph00-gmail)]

Micah,

Here is the information you requested :

from command below :
apt-cache policy flashplugin-installer flashplugin-nonfree swfdec-mozilla
mozilla-plugin-gnash adobe-flashplugin

Output:
----------

flashplugin-installer:
  Installed: (none)
  Candidate: (none)
  Version table:
flashplugin-nonfree:
  Installed: 10.0.1.218+really9.0.277.0ubuntu1
  Candidate: 10.0.1.218+really9.0.277.0ubuntu1
  Version table:
 *** 10.0.1.218+really9.0.277.0ubuntu1 0
        500 http://us.archive.ubuntu.com hardy-updates/multiverse Packages
        500 http://security.ubuntu.com hardy-security/multiverse Packages
        100 /var/lib/dpkg/status
     10.0.1.218+10.0.0.525ubuntu1~hardy1+really9.0.124.0ubuntu2 0
        500 http://us.archive.ubuntu.com hardy-backports/multiverse Packages
     9.0.124.0ubuntu2 0
        500 http://us.archive.ubuntu.com hardy/multiverse Packages
swfdec-mozilla:
  Installed: (none)
  Candidate: 0.6.0-2ubuntu1
  Version table:
     0.6.0-2ubuntu1 0
        500 http://us.archive.ubuntu.com hardy/universe Packages
mozilla-plugin-gnash:
  Installed: (none)
  Candidate: 0.8.2-0ubuntu3
  Version table:
     0.8.2-0ubuntu3 0
        500 http://us.archive.ubuntu.com hardy/universe Packages
adobe-flashplugin:
  Installed: 10.1.53.64-1
  Candidate: 10.1.53.64-1
  Version table:
 *** 10.1.53.64-1 0
        500 http://archive.canonical.com hardy/partner Packages
        100 /var/lib/dpkg/status

----

Thanks for your help,

-Phil

On Tue, Jul 6, 2010 at 7:41 AM, Micah Gersten <<email address hidden>
> wrote:

> Thank you for reporting this to Ubuntu. Please provide the results of
> the following command run in a terminal:
>
> apt-cache policy flashplugin-installer flashplugin-nonfree swfdec-
> mozilla mozilla-plugin-gnash adobe-flashplugin
>
> This will let us know what flash players you have installed so that we
> can better diagnose your issue. Thank you.
>
> ** Changed in: firefox-3.0 (Ubuntu)
> Status: New => Incomplete
>
> --
> adobe flashed plug in has crashed
> https://bugs.launchpad.net/bugs/602147
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “firefox-3.0” package in Ubuntu: Incomplete
>
> Bug description:
> Binary package hint: firefox-3.0
>
> After update to firefox version 3.6.6; adobe flashed plug in has crashed
> every time firefox was launched. Please help to fix this issue?
> Thank you
>
> ProblemType: Bug
> Architecture: i386
> Date: Mon Jul 5 23:57:34 2010
> DistroRelease: Ubuntu 8.04
> NonfreeKernelModules: nvidia ath_hal
> Package: firefox 3.6.6+nobinonly-0ubuntu0.8.04.2
> PackageArchitecture: i386
> ProcEnviron:
>
> PATH=/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/bin/X11:/usr/games
> LANG=en_US.UTF-8
> SHELL=/bin/bash
> SourcePackage: firefox-3.0
> Uname: Linux 2.6.24-28-generic i686
>
> To unsubscribe from this bug, go to:
>
> https://bugs.launchpad.net/ubuntu/+source/firefox-3.0/+bug/602147/+subscribe
>

--

[Micah Gersten (micahg)]

Thank you for the update, please remove the flashplugin-nonfree package
since it's version 9 and you have the adobe-flashplugin package
installed which is version 10.

[Philip Nguyen (nguyenph00-gmail)]

flashplugin-nonfree package is removed; problem is still there.

===
flashplugin-installer:
  Installed: (none)
  Candidate: (none)
  Version table:
flashplugin-nonfree:
  Installed: (none)
  Candidate: 10.0.1.218+really9.0.277.0ubuntu1
  Version table:
     10.0.1.218+really9.0.277.0ubuntu1 0
        500 http://us.archive.ubuntu.com hardy-updates/multiverse Packages
        500 http://security.ubuntu.com hardy-security/multiverse Packages
        100 /var/lib/dpkg/status
     10.0.1.218+10.0.0.525ubuntu1~hardy1+really9.0.124.0ubuntu2 0
        500 http://us.archive.ubuntu.com hardy-backports/multiverse Packages
     9.0.124.0ubuntu2 0
        500 http://us.archive.ubuntu.com hardy/multiverse Packages
swfdec-mozilla:
  Installed: (none)
  Candidate: 0.6.0-2ubuntu1
  Version table:
     0.6.0-2ubuntu1 0
        500 http://us.archive.ubuntu.com hardy/universe Packages
mozilla-plugin-gnash:
  Installed: (none)
  Candidate: 0.8.2-0ubuntu3
  Version table:
     0.8.2-0ubuntu3 0
        500 http://us.archive.ubuntu.com hardy/universe Packages
adobe-flashplugin:
  Installed: 10.1.53.64-1
  Candidate: 10.1.53.64-1
  Version table:
 *** 10.1.53.64-1 0
        500 http://archive.canonical.com hardy/partner Packages
        100 /var/lib/dpkg/status

-Phil

On Tue, Jul 6, 2010 at 3:10 PM, Micah Gersten <<email address hidden>
> wrote:

> Thank you for the update, please remove the flashplugin-nonfree package
> since it's version 9 and you have the adobe-flashplugin package
> installed which is version 10.
>
> --
> adobe flashed plug in has crashed
> https://bugs.launchpad.net/bugs/602147
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “firefox-3.0” package in Ubuntu: Incomplete
>
> Bug description:
> Binary package hint: firefox-3.0
>
> After update to firefox version 3.6.6; adobe flashed plug in has crashed
> every time firefox was launched. Please help to fix this issue?
> Thank you
>
> ProblemType: Bug
> Architecture: i386
> Date: Mon Jul 5 23:57:34 2010
> DistroRelease: Ubuntu 8.04
> NonfreeKernelModules: nvidia ath_hal
> Package: firefox 3.6.6+nobinonly-0ubuntu0.8.04.2
> PackageArchitecture: i386
> ProcEnviron:
>
> PATH=/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/bin/X11:/usr/games
> LANG=en_US.UTF-8
> SHELL=/bin/bash
> SourcePackage: firefox-3.0
> Uname: Linux 2.6.24-28-generic i686
>
> To unsubscribe from this bug, go to:
>
> https://bugs.launchpad.net/ubuntu/+source/firefox-3.0/+bug/602147/+subscribe
>

--
Phil

[Micah Gersten (micahg)]

Thank you for reporting this to Ubuntu. Sometimes Firefox profiles can become corrupt and/or extensions can conflict. Could you please try this with a new profile and see if the problem still exists? You do not need to delete your old profile to test. If this helps, you might want to try to disable all your extensions and re-enable them one by one until you find the problematic one.

You can start the profile manager with the following command:
firefox -ProfileManager

[Philip Nguyen (nguyenph00-gmail)]

Thanks for your help. The problem is fixed. Here is what I did :

After I removed flashplugin-nonfree package as you suggested, I then also
remove adobe-flashplugin package. I then open firefox and enter
about:plugins to see what is there. What I saw was under Shockwave Flash
there was still version 9 somewhere in my system. I then cd to
.mozilla/plugins and remove libflashplayer.so. Next, I reinstall
adobe-flashplugin and everything is OK now. Again thanks for your help.
You gave me some hints to fix the problem.

-Phil

On Tue, Jul 6, 2010 at 9:39 PM, Micah Gersten <<email address hidden>
> wrote:

> Thank you for reporting this to Ubuntu. Sometimes Firefox profiles can
> become corrupt and/or extensions can conflict. Could you please try
> this with a new profile and see if the problem still exists? You do not
> need to delete your old profile to test. If this helps, you might want
> to try to disable all your extensions and re-enable them one by one
> until you find the problematic one.
>
> You can start the profile manager with the following command:
> firefox -ProfileManager
>
> --
> adobe flashed plug in has crashed
> https://bugs.launchpad.net/bugs/602147
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “firefox-3.0” package in Ubuntu: Incomplete
>
> Bug description:
> Binary package hint: firefox-3.0
>
> After update to firefox version 3.6.6; adobe flashed plug in has crashed
> every time firefox was launched. Please help to fix this issue?
> Thank you
>
> ProblemType: Bug
> Architecture: i386
> Date: Mon Jul 5 23:57:34 2010
> DistroRelease: Ubuntu 8.04
> NonfreeKernelModules: nvidia ath_hal
> Package: firefox 3.6.6+nobinonly-0ubuntu0.8.04.2
> PackageArchitecture: i386
> ProcEnviron:
>
> PATH=/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/bin/X11:/usr/games
> LANG=en_US.UTF-8
> SHELL=/bin/bash
> SourcePackage: firefox-3.0
> Uname: Linux 2.6.24-28-generic i686
>
> To unsubscribe from this bug, go to:
>
> https://bugs.launchpad.net/ubuntu/+source/firefox-3.0/+bug/602147/+subscribe
>

[Micah Gersten (micahg)]

This bug report is being closed due to your last comment regarding this being fixed by removing the extra flash player in your profile. For future reference you can manage the status of your own bugs by clicking on the current status in the yellow line and then choosing a new status in the revealed drop down box. You can learn more about bug statuses at https://wiki.ubuntu.com/Bugs/Status . Thank you again for taking the time to report this bug and helping to make Ubuntu better. Please submit any future bugs you may find.

[Micah Gersten (micahg)]

@stephannielynn

Please file a new bug with 'ubuntu-bug firefox' if you are having the same issue.