Ubuntu One file sharing problems

[robert kaeser]

Either I'm too old and dense to grasp the cloud concept of file sharing, or there is a problem sharing between Ubuntu 9.10 and 10.04? After 6 hours of playing around, I had some success, but I could not easily reproduce the same results on my next try. I've already spent way too much time on this concept; I'll return in a few years to see if the interface is more intuitive by then.
I know this comment is useless without more detail, but I already deleted all Ubuntu One files from my two computers, sorry!

[Mitch Towner (kermiac)]

I'm sorry to hear Ubuntu One is not working properly for you. If you would like to help debug the problem that would be greatly appreciated. You can do the following in order to provide important details that will help determine the root cause of this issue.

1) Quit the Ubuntu One client. Open Applications->Accessories->Terminal, then run the command:
u1sdtool -q

2) Run the following in the Terminal:
mv ~/.cache/ubuntuone/log ~/.cache/ubuntuone/log_old && mkdir ~/.cache/ubuntuone/log

3) Run the following in the Terminal to open/create this file:
gedit ~/.config/ubuntuone/syncdaemon.conf

#Add the following two (2) lines to this file and save:
[logging]
level.default = DEBUG

4) Run the following in the Terminal to start the ubuntu one deamon/service:
u1sdtool -c

5) Let Ubuntu One run for a while, copy some files into your Ubuntu One Folder.
Then attach your ubuntuone logs to this bug. Please zip your $HOME/.cache/ubuntuone/log/ folder and attach the zip here.

You can attach logs to this bug report by clicking the 'Add Attachment or patch' button at the bottom of the page.

I understand that you have deleted all Ubuntu One files & logs from your computers. Please advise if you want help to debug this issue. Thanks in advance!

[Duane Hinnen (duanedesign)]

robert,
Sorry to hear your experience was not a positive one. Unfortunately the service has been slow recently. The problem is being addressed and syncing should be more reliable soon. Hopefully, soon, you can try Ubuntu One again and have a better outcome. You can get help with any issues you are having or ask questions by going to the Ubuntu One sesction on the Forums:
http://ubuntuforums.org/forumdisplay.php?f=367

Or ask questions on Launchpad Answers:
https://answers.launchpad.net/ubuntuone-client

Also you can get real time help on irc.freenode.net #ubuntuone. The best times to catch someone are between 13:00 - 21:00 GMT

thank you,
duanedesign

[Mitch Towner (kermiac)]

We are closing this bug report because it lacks the information we need to investigate the problem, as described in the previous comments. Please reopen it if you can give us the missing information, and don't hesitate to submit bug reports in the future. To reopen the bug report you can click on the current status, under the Status column, and change the Status back to "New". Thanks again!