ubiquity crashes with error: "InstallStepError: Plugin usersetup failed with code 32"

[Peter Clark]

Binary package hint: ubiquity

When installing Kubuntu with the option set for an encrypted $HOME, I get to the "Creating user" stage and I get this error:
---
Traceback (most recent call last):
  File "/usr/lib/ubiquity/bin/ubiquity", line 524, in <module>
    main(oem_config)
  File "/usr/lib/ubiquity/bin/ubiquity", line 509, in main
    install(args[0], query=options.query)
  File "/usr/lib/ubiquity/bin/ubiquity", line 242, in install
    ret = wizard.run()
  File "/usr/lib/ubiquity/ubiquity/frontend/kde_ui.py", line 460, in run
    self.progress_loop()
  File "/usr/lib/ubiquity/ubiquity/frontend/kde_ui.py", line 863, in progress_loop
    (ret, realtb))
RuntimeError: Install failed with exit code 1
Traceback (most recent call last):
  File "/usr/share/ubiquity/install.py", line 2566, in <module>
    install.run()
  File "/usr/share/ubiquity/install.py", line 388, in run
    self.configure_plugins()
  File "/usr/share/ubiquity/install.py", line 1088, in configure_plugins
    raise InstallStepError("Plugin %s failed with code %s" % (plugin.NAME, ret))
InstallStepError: Plugin usersetup failed with code 32

---
However, when I install Kubuntu without setting the option for encrypted $HOME, it installs successfully. I have tried searching both the ubiquity source and the ecryptfs source for code 32, but without any luck.

[Peter Clark (mla-forrussia)]

Here is the relevant portion of /var/log/syslog, although it doesn't seem to report much more than what was in the original error message. One thing of note are the lines:
---
May 8 09:50:56 ubuntu user-setup: WARNING: [/dev/sda3] does not appear to be swap space, skipping.
May 8 09:50:56 ubuntu user-setup: WARNING: There were no usable swap devices to be encrypted. Exiting.
May 8 09:50:57 ubuntu user-setup: mount: mount point /dev/shm does not exist
---
/dev/sda3 is definitely my swap partition. It may be worth noting that my older Kubuntu install (Hardy) encrypts the swap space.

[Arthur Lutz (arthur-lutz)]

I commented out the encrypted swap part in /usr/lib/ubiquity/user-setup/user-setup-apply so make sure that wasn't the source of the problem. I seem to get the same error.

I guess the problem is the "mount point /dev/shm does not exist" ... has anyone found the origin of the "32" ?

[Arthur Lutz (arthur-lutz)]

I ended up on the conclusion that the mounting of /dev and /proc was not done when trying to do the adduser which uses /dev/urandom for generating the encrypted passphrase.

Here is patch that got it work for me. I admit that it's probably a workaround because I didn't manage to find why /dev and /proc were not mounted as they should at that point.

[Peter Clark (mla-forrussia)]

I finally got around to testing the patch, and I'm pleased to say that it works. Merci beaucoup, Alex!

[Twisted Lincoln, Inc. (twistedlincoln)]

I experience this issue when using Remastersys on the standard Ubuntu -- Ubiquity will crash when run from the generated ISO and encrypted home directory support is chosen.

The patch listed by Arthur Lutz on comment #4 appears to have fixed the issue for me as well.

[Brian Murray (brian-murray)]

Exception during installation:
May 8 09:50:57 ubuntu python: Traceback (most recent call last):
May 8 09:50:57 ubuntu python: File "/usr/share/ubiquity/install.py", line 2566, in <module>
May 8 09:50:57 ubuntu python: install.run()
May 8 09:50:57 ubuntu python: File "/usr/share/ubiquity/install.py", line 388, in run
May 8 09:50:57 ubuntu python: self.configure_plugins()
May 8 09:50:57 ubuntu python: File "/usr/share/ubiquity/install.py", line 1088, in configure_plugins
May 8 09:50:57 ubuntu python: raise InstallStepError("Plugin %s failed with code %s" % (plugin.NAME, ret))
May 8 09:50:57 ubuntu python: InstallStepError: Plugin usersetup failed with code 32
May 8 09:50:57 ubuntu python:

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[matt nimmo (maddness69)]

this might be a dumb question but i have the same problem as desc. above however I'm new to ubuntu so how do actually apply the patch shown above
thanks

[Gordo (iuventus4)]

On Sun, Apr 15, 2012 at 1:40 PM, Fabio Marconi <email address hidden>wrote:

> ** Tags added: oneiric
>
> --
> You received this bug notification because you are subscribed to a
> duplicate bug report (982463).
> https://bugs.launchpad.net/bugs/577302
>
> Title:
> ubiquity crashes with error: "InstallStepError: Plugin usersetup
> failed with code 32"
>
> Status in “ubiquity” package in Ubuntu:
> Confirmed
>
> Bug description:
> Binary package hint: ubiquity
>
> When installing Kubuntu with the option set for an encrypted $HOME, I get
> to the "Creating user" stage and I get this error:
> ---
> Traceback (most recent call last):
> File "/usr/lib/ubiquity/bin/ubiquity", line 524, in <module>
> main(oem_config)
> File "/usr/lib/ubiquity/bin/ubiquity", line 509, in main
> install(args[0], query=options.query)
> File "/usr/lib/ubiquity/bin/ubiquity", line 242, in install
> ret = wizard.run()
> File "/usr/lib/ubiquity/ubiquity/frontend/kde_ui.py", line 460, in run
> self.progress_loop()
> File "/usr/lib/ubiquity/ubiquity/frontend/kde_ui.py", line 863, in
> progress_loop
> (ret, realtb))
> RuntimeError: Install failed with exit code 1
> Traceback (most recent call last):
> File "/usr/share/ubiquity/install.py", line 2566, in <module>
> install.run()
> File "/usr/share/ubiquity/install.py", line 388, in run
> self.configure_plugins()
> File "/usr/share/ubiquity/install.py", line 1088, in configure_plugins
> raise InstallStepError("Plugin %s failed with code %s" %
> (plugin.NAME, ret))
> InstallStepError: Plugin usersetup failed with code 32
>
> ---
> However, when I install Kubuntu without setting the option for encrypted
> $HOME, it installs successfully. I have tried searching both the ubiquity
> source and the ecryptfs source for code 32, but without any luck.
>
> To manage notifications about this bug go to:
>
> https://bugs.launchpad.net/ubuntu/+source/ubiquity/+bug/577302/+subscriptions
>

I understand this is a duplicate bug from your first email.

On the third attempt at a fresh install, I did not select "Encrypt home
directory", and
the installation ran successfully to completion.

I can live without an encrypted home directory on this particular machine.

Thank you for your time and prompt attention.

[Arthur Lutz (Logilab) (arthur-lutz-logilab)]

Am using this patch to fix what seems to be the same bug in precise... how come it was not integrated ?

[Thomas Weissel (valueerror)]

unfortunately the patch fails on all my installations ob kubuntu 12.04 .. 1 out of 3 hunks failed to apply...

is it possible to fix this somehow on a live usb installaiton .. tell the system to mount /dev/ first.. or use the /preseed/custom.seed file to seed those random numbers ??

this error totally blocks the bootprocess on some machines for up to 5 minutes..

[Arthur Lutz (Logilab) (arthur-lutz-logilab)]

I believe this problem comes back on 12.04 because /dev/shm is now a link to /run/shm and when mount --bind of /dev/ is done the installer should also mount /run/shm

[dino99 (9d9)]

This version has expired