Ubuntu
linux package

Novatel CDMA Cannot Reconnect If Session disconnects from Network

Bug #576938 reported by Robert Hau
16
This bug affects 3 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

When I'm on the train there is a bad area on the way, Normally I just reconnect. Since upgrading to Lucid, it won't reconnect, doesn't even look like it tries. If i right click on the nm-applet and uncheck mobile broadband and then recheck it i can now reconnect.

May 6 17:46:22 rhau-laptop modem-manager: (ttyUSB0): probe requested by plugin 'Novatel'
May 6 17:46:22 rhau-laptop modem-manager: (ttyUSB1) opening serial device...
May 6 17:46:22 rhau-laptop modem-manager: (ttyUSB1): probe requested by plugin 'Novatel'
May 6 17:46:22 rhau-laptop modem-manager: (ttyUSB2) opening serial device...
May 6 17:46:22 rhau-laptop modem-manager: (ttyUSB2): probe requested by plugin 'Novatel'
May 6 17:46:22 rhau-laptop modem-manager: (ttyUSB3) opening serial device...
May 6 17:46:22 rhau-laptop modem-manager: (ttyUSB3): probe requested by plugin 'Novatel'
May 6 17:46:22 rhau-laptop NetworkManager: <info> modem-manager is now available
May 6 17:46:25 rhau-laptop modem-manager: (ttyUSB0) closing serial device...
May 6 17:46:25 rhau-laptop modem-manager: (Novatel): CDMA modem /sys/devices/pci0000:00/0000:00:1d.2/usb8/8-2 claimed port ttyUSB0
May 6 17:46:25 rhau-laptop modem-manager: Added modem /sys/devices/pci0000:00/0000:00:1d.2/usb8/8-2
May 6 17:46:25 rhau-laptop modem-manager: Exported modem /sys/devices/pci0000:00/0000:00:1d.2/usb8/8-2 as /org/freedesktop/ModemManager/Modems/0
May 6 17:46:34 rhau-laptop modem-manager: (ttyUSB1) closing serial device...
May 6 17:46:36 rhau-laptop modem-manager: (ttyUSB2) closing serial device...
May 6 17:46:37 rhau-laptop modem-manager: (ttyUSB3) closing serial device...
May 6 17:47:31 rhau-laptop modem-manager: (ttyUSB0) opening serial device...
May 6 17:47:31 rhau-laptop modem-manager: Modem /org/freedesktop/ModemManager/Modems/0: state changed (disabled -> enabling)
May 6 17:47:32 rhau-laptop modem-manager: Got failure code 100: Unknown error
May 6 17:47:32 rhau-laptop modem-manager: Your CDMA modem does not support +CMEE command
May 6 17:47:32 rhau-laptop modem-manager: Modem /org/freedesktop/ModemManager/Modems/0: state changed (enabling -> enabled)
May 6 17:47:40 rhau-laptop modem-manager: Modem /org/freedesktop/ModemManager/Modems/0: state changed (enabled -> registered)
May 6 17:47:40 rhau-laptop modem-manager: Modem /org/freedesktop/ModemManager/Modems/0: state changed (registered -> connecting)
May 6 17:47:42 rhau-laptop modem-manager: Modem /org/freedesktop/ModemManager/Modems/0: state changed (connecting -> connected)
May 6 18:16:17 rhau-laptop modem-manager: (ttyUSB0) closing serial device...
May 6 18:16:17 rhau-laptop modem-manager: Modem /org/freedesktop/ModemManager/Modems/0: state changed (connected -> disconnecting)
May 6 18:16:17 rhau-laptop modem-manager: Modem /org/freedesktop/ModemManager/Modems/0: state changed (disconnecting -> connected)
May 6 18:16:22 rhau-laptop NetworkManager: <WARN> stage1_prepare_done(): CDMA modem connection failed: (32) Sending command failed: device is not enabled
May 6 18:16:22 rhau-laptop modem-manager: Modem /org/freedesktop/ModemManager/Modems/0: state changed (connected -> disconnecting)
May 6 18:16:22 rhau-laptop modem-manager: Modem /org/freedesktop/ModemManager/Modems/0: state changed (disconnecting -> connected)
May 6 18:16:27 rhau-laptop modem-manager: Modem /org/freedesktop/ModemManager/Modems/0: state changed (connected -> disconnecting)
May 6 18:16:27 rhau-laptop modem-manager: Modem /org/freedesktop/ModemManager/Modems/0: state changed (disconnecting -> connected)
May 6 18:16:27 rhau-laptop modem-manager: disable_disconnect_done: (/sys/devices/pci0000:00/0000:00:1d.2/usb8/8-2): error disconnecting the modem while disabling: (0) get_speed: tcgetattr() error 9
May 6 18:16:27 rhau-laptop modem-manager: Modem /org/freedesktop/ModemManager/Modems/0: state changed (connected -> disabling)
May 6 18:16:27 rhau-laptop modem-manager: Modem /org/freedesktop/ModemManager/Modems/0: state changed (disabling -> disabled)
May 6 18:16:28 rhau-laptop modem-manager: (ttyUSB0) opening serial device...
May 6 18:16:28 rhau-laptop modem-manager: Modem /org/freedesktop/ModemManager/Modems/0: state changed (disabled -> enabling)
May 6 18:16:28 rhau-laptop modem-manager: Got failure code 100: Unknown error
May 6 18:16:28 rhau-laptop modem-manager: Your CDMA modem does not support +CMEE command
May 6 18:16:28 rhau-laptop modem-manager: Modem /org/freedesktop/ModemManager/Modems/0: state changed (enabling -> enabled)
May 6 18:16:30 rhau-laptop modem-manager: Modem /org/freedesktop/ModemManager/Modems/0: state changed (enabled -> registered)
May 6 18:16:30 rhau-laptop modem-manager: Modem /org/freedesktop/ModemManager/Modems/0: state changed (registered -> connecting)
May 6 18:16:31 rhau-laptop modem-manager: Modem /org/freedesktop/ModemManager/Modems/0: state changed (connecting -> connected)
---
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.21.
AplayDevices:
 **** List of PLAYBACK Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: STAC92xx Analog [STAC92xx Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
Architecture: i386
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: STAC92xx Analog [STAC92xx Analog]
   Subdevices: 2/2
   Subdevice #0: subdevice #0
   Subdevice #1: subdevice #1
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: rhau 1636 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xf6fdc000 irq 21'
   Mixer name : 'IDT 92HD71B7X'
   Components : 'HDA:111d76b2,1028024f,00100302'
   Controls : 21
   Simple ctrls : 15
DistroRelease: Ubuntu 10.04
Frequency: Once a day.
HibernationDevice: RESUME=UUID=a96f08e7-3135-4459-bcf8-68e4cf2d017e
MachineType: Dell Inc. Latitude E6500
NonfreeKernelModules: wl nvidia
Package: linux (not installed)
PccardctlIdent:
 Socket 0:
   no product info available
PccardctlStatus:
 Socket 0:
   no card
ProcCmdLine: root=UUID=42514c1d-8297-4be7-8514-6ae55c190756 ro quiet splash
ProcEnviron:
 PATH=(custom, user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.32-24.42-generic 2.6.32.15+drm33.5
Regression: Yes
RelatedPackageVersions: linux-firmware 1.34.1
Reproducible: No
Tags: lucid networking regression-release needs-upstream-testing
Uname: Linux 2.6.32-24-generic i686
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
WpaSupplicantLog:

dmi.bios.date: 02/13/2009
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A12
dmi.board.name: GEA31U
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA12:bd02/13/2009:svnDellInc.:pnLatitudeE6500:pvr:rvnDellInc.:rnGEA31U:rvr:cvnDellInc.:ct8:cvr:
dmi.product.name: Latitude E6500
dmi.sys.vendor: Dell Inc.

See original description
Revision history for this message
Robert Hau (robert-hau) wrote :
Download full text (12.5 KiB)

May 7 17:52:11 rhau-laptop NetworkManager: <info> (ttyUSB0): device state change: 8 -> 9 (reason 13)
May 7 17:52:11 rhau-laptop NetworkManager: <info> Activation (ttyUSB0) failed.
May 7 17:52:11 rhau-laptop modem-manager: (ttyUSB0) closing serial device...
May 7 17:52:11 rhau-laptop modem-manager: Modem /org/freedesktop/ModemManager/Modems/0: state changed (connected -> disconnecting)
May 7 17:52:11 rhau-laptop modem-manager: Modem /org/freedesktop/ModemManager/Modems/0: state changed (disconnecting -> connected)
May 7 17:52:11 rhau-laptop NetworkManager: <info> (ttyUSB0): device state change: 9 -> 3 (reason 0)
May 7 17:52:11 rhau-laptop NetworkManager: <info> (ttyUSB0): deactivating device (reason: 0).
May 7 17:52:11 rhau-laptop NetworkManager: <WARN> monitor_cb(): Could not read ppp stats: No such device
May 7 17:52:11 rhau-laptop NetworkManager: SCPlugin-Ifupdown: devices removed (path: /sys/devices/virtual/net/ppp0, iface: ppp0)
May 7 17:52:11 rhau-laptop nm-dispatcher.action: Script '/etc/NetworkManager/dispatcher.d/01ifupdown' exited with error status 1.
May 7 17:52:14 rhau-laptop NetworkManager: <debug> [1273269133.999932] ensure_killed(): waiting for ppp pid 2091 to exit
May 7 17:52:14 rhau-laptop NetworkManager: <debug> [1273269134.000159] ensure_killed(): ppp pid 2091 cleaned up
May 7 17:52:20 rhau-laptop NetworkManager: <info> Activation (ttyUSB0) starting connection 'Verizon'
May 7 17:52:20 rhau-laptop NetworkManager: <info> (ttyUSB0): device state change: 3 -> 4 (reason 0)
May 7 17:52:20 rhau-laptop NetworkManager: <info> Activation (ttyUSB0) Stage 1 of 5 (Device Prepare) scheduled...
May 7 17:52:20 rhau-laptop NetworkManager: <info> Activation (ttyUSB0) Stage 1 of 5 (Device Prepare) started...
May 7 17:52:20 rhau-laptop NetworkManager: <info> Activation (ttyUSB0) Stage 1 of 5 (Device Prepare) complete.
May 7 17:52:20 rhau-laptop NetworkManager: <WARN> stage1_prepare_done(): CDMA modem connection failed: (32) Sending command failed: device is not enabled
May 7 17:52:20 rhau-laptop NetworkManager: <info> (ttyUSB0): device state change: 4 -> 9 (reason 0)
May 7 17:52:20 rhau-laptop NetworkManager: <info> Marking connection 'Verizon' invalid.
May 7 17:52:20 rhau-laptop NetworkManager: <info> Activation (ttyUSB0) failed.

May 7 17:52:20 rhau-laptop NetworkManager: <info> (ttyUSB0): device state change: 9 -> 3 (reason 0)
May 7 17:52:20 rhau-laptop NetworkManager: <info> (ttyUSB0): deactivating device (reason: 0).
May 7 17:52:20 rhau-laptop modem-manager: Modem /org/freedesktop/ModemManager/Modems/0: state changed (connected -> disconnecting)
May 7 17:52:20 rhau-laptop modem-manager: Modem /org/freedesktop/ModemManager/Modems/0: state changed (disconnecting -> connected)
May 7 17:52:34 rhau-laptop NetworkManager: <info> Activation (ttyUSB0) starting connection 'Verizon'
May 7 17:52:34 rhau-laptop NetworkManager: <info> (ttyUSB0): device state change: 3 -> 4 (reason 0)
May 7 17:52:34 rhau-laptop NetworkManager: <info> Activation (ttyUSB0) Stage 1 of 5 (Device Prepare) scheduled...
May 7 17:52:34 rhau-laptop NetworkManager: <info> Activation (ttyUSB0) Stage 1 of 5 (Device Prepare) starte...

Revision history for this message
Jeremy Foshee (jeremyfoshee) wrote :

Hi Robert,

Please be sure to confirm this issue exists with the latest development release of Ubuntu. ISO CD images are available from http://cdimage.ubuntu.com/releases/ . If the issue remains, please run the following command from a Terminal (Applications->Accessories->Terminal). It will automatically gather and attach updated debug information to this report.

apport-collect -p linux 576938

Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

    [This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]

tags: added: needs-kernel-logs
tags: added: needs-upstream-testing
tags: added: kj-triage
Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Jeremy Foshee (jeremyfoshee) wrote :

This bug report was marked as Incomplete and has not had any updated comments for quite some time. As a result this bug is being closed. Please reopen if this is still an issue in the current Ubuntu release http://www.ubuntu.com/getubuntu/download . Also, please be sure to provide any requested information that may have been missing. To reopen the bug, click on the current status under the Status column and change the status back to "New". Thanks.

[This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]

tags: added: kj-expired
Changed in linux (Ubuntu):
status: Incomplete → Expired
Revision history for this message
Robert Hau (robert-hau) wrote : AlsaDevices.txt

apport information

tags: added: apport-collected
description: updated
Revision history for this message
Robert Hau (robert-hau) wrote : BootDmesg.txt

apport information

Revision history for this message
Robert Hau (robert-hau) wrote : Card0.Amixer.values.txt

apport information

Revision history for this message
Robert Hau (robert-hau) wrote : Card0.Codecs.codec.0.txt

apport information

Revision history for this message
Robert Hau (robert-hau) wrote : CurrentDmesg.txt

apport information

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Robert Hau (robert-hau) wrote : IwConfig.txt

apport information

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Robert Hau (robert-hau) wrote : Lspci.txt

apport information

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Robert Hau (robert-hau) wrote : Lsusb.txt

apport information

Revision history for this message
Robert Hau (robert-hau) wrote : PciMultimedia.txt

apport information

Revision history for this message
Robert Hau (robert-hau) wrote : ProcCpuinfo.txt

apport information

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Robert Hau (robert-hau) wrote : ProcInterrupts.txt

apport information

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Robert Hau (robert-hau) wrote : ProcModules.txt

apport information

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Robert Hau (robert-hau) wrote : RfKill.txt

apport information

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Robert Hau (robert-hau) wrote : UdevDb.txt

apport information

Revision history for this message
Robert Hau (robert-hau) wrote : UdevLog.txt

apport information

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Robert Hau (robert-hau) wrote : WifiSyslog.txt

apport information

Revision history for this message
Robert Hau (robert-hau) wrote :

Can we please reopen this bug. This still exists. I sent the appport information. This happens at least once a day now. Its all related to my service strength. The big problem is that once i get disconnected, I cannot reconnect. I have to disable the device then re-enable it.

Revision history for this message
Robert Hau (robert-hau) wrote :

This did not exist in 9.04

Revision history for this message
Robert Hau (robert-hau) wrote :
Download full text (5.5 KiB)

# Something Happened and my Define Disconnected
Sep 20 17:37:44 rhau-laptop NetworkManager: <info> (ttyUSB0): device state change: 4 -> 9 (reason 0)
Sep 20 17:37:44 rhau-laptop NetworkManager: <info> Marking connection 'Verizon' invalid.
# Tried to Reconnect
Sep 20 17:37:44 rhau-laptop NetworkManager: <info> Activation (ttyUSB0) failed.
Sep 20 17:37:44 rhau-laptop NetworkManager: <info> (ttyUSB0): device state change: 9 -> 3 (reason 0)
Sep 20 17:37:44 rhau-laptop NetworkManager: <info> (ttyUSB0): deactivating device (reason: 0).
Sep 20 17:38:01 rhau-laptop NetworkManager: <info> Activation (ttyUSB0) starting connection 'Verizon'
Sep 20 17:38:01 rhau-laptop NetworkManager: <info> (ttyUSB0): device state change: 3 -> 4 (reason 0)
Sep 20 17:38:01 rhau-laptop NetworkManager: <info> Activation (ttyUSB0) Stage 1 of 5 (Device Prepare) scheduled...
Sep 20 17:38:01 rhau-laptop NetworkManager: <info> Activation (ttyUSB0) Stage 1 of 5 (Device Prepare) started...
Sep 20 17:38:01 rhau-laptop NetworkManager: <info> Activation (ttyUSB0) Stage 1 of 5 (Device Prepare) complete.
Sep 20 17:38:01 rhau-laptop NetworkManager: <WARN> stage1_prepare_done(): CDMA modem connection failed: (32) Sending command failed: device is not enabled
# Disabled Mobile Broadband Connection And Re-enabled the Connection
Sep 20 17:38:01 rhau-laptop NetworkManager: <info> (ttyUSB0): device state change: 4 -> 9 (reason 0)
Sep 20 17:38:01 rhau-laptop NetworkManager: <info> Marking connection 'Verizon' invalid.
Sep 20 17:38:01 rhau-laptop NetworkManager: <info> Activation (ttyUSB0) failed.
Sep 20 17:38:01 rhau-laptop NetworkManager: <info> (ttyUSB0): device state change: 9 -> 3 (reason 0)
Sep 20 17:38:01 rhau-laptop NetworkManager: <info> (ttyUSB0): deactivating device (reason: 0).
Sep 20 17:38:13 rhau-laptop NetworkManager: <info> Activation (ttyUSB0) starting connection 'Verizon'
Sep 20 17:38:13 rhau-laptop NetworkManager: <info> (ttyUSB0): device state change: 3 -> 4 (reason 0)
Sep 20 17:38:13 rhau-laptop NetworkManager: <info> Activation (ttyUSB0) Stage 1 of 5 (Device Prepare) scheduled...
Sep 20 17:38:13 rhau-laptop NetworkManager: <info> Activation (ttyUSB0) Stage 1 of 5 (Device Prepare) started...
Sep 20 17:38:13 rhau-laptop NetworkManager: <info> Activation (ttyUSB0) Stage 1 of 5 (Device Prepare) complete.
Sep 20 17:38:14 rhau-laptop NetworkManager: <info> Activation (ttyUSB0) Stage 2 of 5 (Device Configure) scheduled...
Sep 20 17:38:14 rhau-laptop NetworkManager: <info> Activation (ttyUSB0) Stage 2 of 5 (Device Configure) starting...
Sep 20 17:38:14 rhau-laptop NetworkManager: <info> (ttyUSB0): device state change: 4 -> 5 (reason 0)
Sep 20 17:38:14 rhau-laptop NetworkManager: <info> Activation (ttyUSB0) Stage 2 of 5 (Device Configure) successful.
Sep 20 17:38:14 rhau-laptop NetworkManager: <info> Activation (ttyUSB0) Stage 3 of 5 (IP Configure Start) scheduled.
Sep 20 17:38:14 rhau-laptop NetworkManager: <info> Activation (ttyUSB0) Stage 2 of 5 (Device Configure) complete.
Sep 20 17:38:14 rhau-laptop NetworkManager: <info> Activation (ttyUSB0) Stage 3 of 5 (IP Configure Start) started...
Sep 20 17:38:14 rhau-laptop NetworkManager: <info> (ttyUSB0): ...

Read more...

Changed in linux (Ubuntu):
status: Expired → New
Brad Figg (brad-figg)
Changed in linux (Ubuntu):
status: New → Confirmed
Revision history for this message
penalvch (penalvch) wrote :

Robert Hau, thank you for reporting this and helping make Ubuntu better. This bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? Can you try with the latest development release of Ubuntu? ISO CD images are available from http://cdimage.ubuntu.com/releases/ .

If it remains an issue, could you run the following command from a Terminal (Applications->Accessories->Terminal). It will automatically gather and attach updated debug information to this report.

apport-collect -p linux <replace-with-bug-number>

Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

tags: added: regression-release
Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Slava (dbazim) wrote :

This bug affects me too.
Apr 14 13:11:08 slava-laptop NetworkManager: <info> Activation (ttyUSB0) starting connection 'Skylink connection'
Apr 14 13:11:08 slava-laptop NetworkManager: <info> (ttyUSB0): device state change: 3 -> 4 (reason 0)
Apr 14 13:11:08 slava-laptop NetworkManager: <info> Activation (ttyUSB0) Stage 1 of 5 (Device Prepare) scheduled...
Apr 14 13:11:08 slava-laptop NetworkManager: <info> Activation (ttyUSB0) Stage 1 of 5 (Device Prepare) started...
Apr 14 13:11:08 slava-laptop NetworkManager: <info> Activation (ttyUSB0) Stage 1 of 5 (Device Prepare) complete.
Apr 14 13:11:08 slava-laptop modem-manager[1130]: <info> Modem /org/freedesktop/ModemManager/Modems/3: state changed (registered -> connecting)
Apr 14 13:11:08 slava-laptop modem-manager[1130]: <info> Modem /org/freedesktop/ModemManager/Modems/3: state changed (connecting -> registered)
Apr 14 13:11:08 slava-laptop NetworkManager: <WARN> stage1_prepare_done(): CDMA modem connection failed: (32) Sending command failed: device is not enabled
Apr 14 13:11:08 slava-laptop NetworkManager: <info> (ttyUSB0): device state change: 4 -> 9 (reason 0)
Apr 14 13:11:08 slava-laptop NetworkManager: <info> Marking connection 'Skylink connection' invalid.
Apr 14 13:11:08 slava-laptop NetworkManager: <info> Activation (ttyUSB0) failed.
Apr 14 13:11:08 slava-laptop NetworkManager: <info> (ttyUSB0): device state change: 9 -> 3 (reason 0)
Apr 14 13:11:08 slava-laptop NetworkManager: <info> (ttyUSB0): deactivating device (reason: 0).

uname -a
Linux slava-laptop 2.6.32-41-generic-pae #88-Ubuntu SMP Thu Mar 29 14:24:36 UTC 2012 i686 GNU/Linux

I cant follow the instruction above as when I run
apport-collect -p linux 576938
I get the message the I am not a sender or receiver of that report and the error is possibly closed or the so.

Revision history for this message
penalvch (penalvch) wrote :

dbazim, you are welcome to file a new report by executing the following via the Terminal, and feel free to subscribe me to it:
ubuntu-bug linux

Thanks!

Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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